Greensleeves Residential Home

8 Westwood Road, Portswood, Southampton SO17 1DN
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9.5 19 Reviews
  • Greensleeves Residential Home, Southampton
Greensleeves Residential Care in Southampton provides dignified care to all who need it.   

Situated near Southampton Common, supportive, trained staff ensure the care home is part of the local community with lots of activities planned to meet residents' interests.

Each and every residents is made to feel welcome, respected and happy in their home.

Nutritious meals are available for care home residents to enjoy.

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Care Provided by Greensleeves Residential Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Speech Impairment
  • Stroke
  • Visual Impairment

Good to Know

  • Owner
  • Greensleeves Residential Care Home Ltd
  • Person in charge
  • Vinojan Thomas (Provider)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Funding & Fees Guide for Greensleeves Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £700 – £980
    • Self-Funded Residential Dementia Care £700 – £980
  • (these prices are only a guideline, please contact Greensleeves Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Stairlift
  • Television point in own room

Greensleeves Residential Home Reviews (19)

9.5

Greensleeves Residential Home has a Review Score of 9.5 (9.549) out of 10, based on 17 reviews in the last 2 years. Over all time Greensleeves Residential Home has 19 reviews.

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Review from Paul W (Friend of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Greensleeves is a great place. The staff are quietly efficient, caring, not 'over-fussy' but attentive where it matters, e.g patient safety, and the staff following rules expected of a care home without letting a good business-like attitude overflow to the resident/visitors in the form of 'officiousness'.
My friend likes his food and enjoys all the meals they prepare for him. Even when I take him out to the pub for a meal (they advise me on his intake) they save him any food he might be missing to eat on his return. The house is 'old and solid' which suits my friend who appreciates quality, rather than a clinically white spotless sanitary 'plastic' modern place, which some might prefer; though still clean. I never notice any smell, except occasionally some pleasantly spiced food from the kitchen! Which I find rather amazing considering the age and incontinence of the residents (you know, that 'old people' aroma).
And phone communication is always easy, respectful, and helpful.

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Review from Helen A (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Greensleeves in November and the warm, friendly and kind welcome she and our family received was impressive. The staff are extremely kind, passionate and caring - attending to individual needs with a high level of compassion. The residents are all well cared for and encouraged to
integrate and fit in, the food is excellent and personal belongings encouraged. They are flexible with visits and communication is fast and responsive.

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Review from Fiona D (Daughter of Resident) published on 3 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Greensleeves are so caring and kind. They have looked after and reassured my mum since her recent move. They have also reassured and supported myself and sister that she is doing ok. The manager is amazing, as are all the others.

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Review from Timothy B (Friend of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers I have met are very friendly and available. Easy to visit. Prompt to answer telephone and door when visiting. Always I feel welcome. Carer easily available when needed by a resident. My friend needs a lot of care and he is content living at Greensleeves. He had a very difficult period
before going there.

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Review from Linda F (Friend of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit the home every month. Find staff very pleasant. Well-run. Clean and warm.

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Review from S G (Daughter of Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother describes herself as being content, which we believe is the best you can hope for at the age of 97, with multiple health problems.
We have been very pleased with her care and experience and are grateful that we chose Greensleeves.

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Review from Eira P (Daughter-in-law of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is very good. Dad is cared for very well and all his needs are met. All the staff are friendly and polite and always happy and helpful. Nothing is too much trouble for them. Dad is always clean and tidy, which is not always the case in other care homes I have heard about. We are very happy
with the home and his ongoing care.

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Review from A W (Sister of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall view of Greensleeves is a safe and caring environment, the staff have been very kind and caring towards my brother and all the other residents that are there. Everyone looks well looked after and happy. Greensleeves, in my opinion, is a lovely home where all needs are met.

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Review from O C (Son of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They really look after my mother and are very forthcoming with her progress in the home. She seems happy there and I have no complaints whatsoever about her treatment. The other residents appear happy there also. All in all my mother is in the best place she can be with her condition the way it is unfolding
whilst she is in there.

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Review from Annette P (Sister of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has only been in care for a short time, about four months, and for the first time. But every visit we see a lovely change in him; more settled and smiles on his face. Thank you to all staff.

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Review from D C (Son of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been resident at Greensleeves her dementia has deteriorated significantly, but the staff have been amazing. There is a genuine care and focus on my mum's needs that makes me and my family extremely grateful to them. My mum very much loves the carers.

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Review from J M (Daughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems very happy where she is. She has a lot of praise for the staff and speaks very highly of them all.

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Review from D C (Daughter of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems very happy and well cared for, and has settled in well.

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Review from Susan B (Daughter of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service from all the staff, they are all caring and committed to their residents. My mother has been in their care for three years and the kindness that they have shown is exemplary, as this was really important to me and my husband when first having to put her in full-time care.

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Review from Gina S (Friend of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited Greensleeves so many times, the care given to residents is amazing, so understanding, such care and kindness. Attentive in their needs at all times. The staff are so very kind and patient, as above, in everything. My visits are always welcoming, a cup of tea straight away and if a longer
stay, a biscuit or sandwich. Truly wonderful staff and happy care in a good, clean care home.

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Review from Martyn P (Son of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have total confidence in Greensleeves and all the staff that my father is very well cared for and looked after. I cannot thank and praise them enough.

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Review from A P (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Greensleeves Residential Home for the past seven months and has been welcomed by all of the family (that's how they seem to us). I could not wish for a better place for my father to be. The staff are amazing, they are so caring and thoughtful, they look after his every need.

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Review from Lynda H (Daughter-in-law of Resident) published on 30 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff, good communication. Although this home advertises dementia care, if your relative is one that will not sit in a chair all day and tends to wander (a symptom of dementia) especially at night, this is not suitable for dementia care for your relative. The home wanted my mother-in-law
to leave after four weeks because of this so it should not be advertised for dementia care, as they are not equipped for it.

Reply from Maria Sebastian, Registered Manager at Greensleeves Residential Home

Dear Lynda, many thanks for taking the time to leave a review for us and feedback.
With regard to dementia, we do indeed care for dementia but it is a broad condition. In any cases where there is wandering, repeated night wandering and/or behaviours that may pose a safety issue including to other residents, then we are duty-bound to act. Ultimately every resident's needs are unique and this will determine the most suitable home for them. However we have many residents with dementia who have happily been with us for several years. If we can be of service in future please let us know.
Best Wishes


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Review from Lorraine S (Friend of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend and liaising with the staff of Greensleeves Care Home for the past seven years. I have always been greeted and welcomed by the nursing staff and manager who are extremely professional and friendly. The care home is very well run and the residents always appear happy and
content with the attention and support they are given. The accommodation is clean and tidy and nicely decorated and nothing is too much trouble. From my experience, I am very confident that my friend is treated with respect and dignity at all times and has always been happy with his care. Communication is excellent and I feel reassured that during this terrible pandemic, he is in the best place.

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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for Greensleeves Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.549 for Greensleeves Residential Home is calculated as follows: ( (120 Excellents x 5) + (77 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 204 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greensleeves Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Greensleeves Residential Home

What types of Care is Greensleeves Residential Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Greensleeves Residential Home have?

There are 19 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Greensleeves Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Gardens & Television point in own room are some of the Facilities & Services.

How far is Greensleeves Residential Home to the centre of Southampton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.