Poplars Care Home

4 Glen Eyre Way, Bassett, Southampton SO16 3GD
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6.9 27 Reviews
  • Poplars Care Home, Southampton
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Care Provided by Poplars Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 14 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Solent Healthcare Ltd
  • Person in charge
  • Rezaul Hossen (Manager)
  • Admission Criteria
    • both private and public
    • Ages 60+
  • Room Information
    • Single Rooms (10)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Poplars Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £1,500
    • Self-Funded Residential Dementia Care £800 – £1,500
    • RESPITE Self-Funded Residential Care £800 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £800 – £1,500

  • fees subject to needs
  • (these prices are only a guideline, please contact Poplars Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions


  • Parking

  • Parking in driveway


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Poplars Care Home Reviews (27)

Total of 27, showing 1-20
6.9

Poplars Care Home has a Review Score of 6.9 (6.922) out of 10, based on 2 reviews in the last 2 years. Over all time Poplars Care Home has 27 reviews.

Overall Experience

  • 10
  • 16
  • 0
  • 1
  • 0

Date Published

27
0
1
2
25

Review from Vivienne S (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't praise Poplars enough. Mum was with them for 2 years with Alzheimer's. Poplars isn't a new building but this care home is all about the staff. Mum had her own en-suite room which we were able to personalize with her own furniture, pictures and things precious to her so it felt like her
own home. Alzheimer's patients can be difficult and this was certainly true of my mum but everyone without exception was kind and patient with her. Mum could have been in one of the many newly built care homes but from stories I've heard from families with relatives in them she would not have had the wonderful care she received here. During Mum's last week, she was on end-of-life care, myself and my partner were able to stay with her 24 hours a day for a week, enabling me to be with her when she passed. Because of their care, I was able to be her daughter for that last week and not her carer. they drowned us in love and tea for that last week and I will always be grateful to the manager and the great team.

Reply from Rezaul Hossen, Secretary at Poplars Care Home

Thank you for your kind words and lovely feedback for our home and the team, our thoughts are with you and your family.


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Review from L H (Great Great-Niece of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Extremely smelly, scruffy, tired. In desperate need of a major overhaul, decoration and ventilation! Rusty stair lift, paint peeling off the doors and walls, broken handles, patchwork flooring of various types - including plywood! Very noisy and without a quiet space for those who need it. Lack of protocol.
Overpriced, poorly managed by the owners.
Lovely staff that really try their best!

Reply from Rezaul Hossen, Secretary at Poplars Care Home

Sadly, family has a financial interest and hasn't paid fees so that we can pay to those lovely carers. We were asked to reduce fees so that loved one can continue living here but we were unable to do so!


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Review from J J (Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am looked after very well. Today I was given a bath.

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Review from Margaret D (Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am residing at Poplars Care Home at Southampton. I have been here for approximately four or five months. During the time I have been here, I have been treated so very well by all staff. Excellent food at the home and excellent care and my room is excellent. I have the staff's permission to have my
little cat with me.

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Review from M J (Nephew of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle came to the care home on a temporary basis as he was unable to care for himself and was placed by social service until his case had been reviewed. He liked the home and realised he could not look after himself so decided to become a permanent resident.

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Review from Virginia H (Wife of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been cared for at Poplars Care Home for one year now. Despite my husband's health problem, he is content and settled. The very kind and professional manager did his very best for my husband to feel comfortable and safe in his new surroundings. I find the management and care staff extremely
efficient and kind. My husband is encouraged and helped with his day-to-day living. The home is pleasant, calm and there is a substantial garden for the residents to use. I am able to visit by appointment and always made to feel welcome.

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Review from Kathleen C (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was only there for a few weeks but she had excellent care and all the staff were very supportive.

Reply from Rezaul Hossen, Secretary at Poplars Care Home

Thank you very much for your review and it was a great pleasure to have your mum with us here. She was a delightful lady.


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Review from J R (Ex Family Member) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel most fortunate that our family member is now a resident in such a kindly, caring and well run care facility. Dementia is a cruel illness that places a huge burden on families. Just knowing that your loved one is well taken care of is a huge relief and for that person to be happy is of paramount
importance. Thank you Poplars.

Reply from Rezaul Hossen, Secretary at Poplars Care Home

Dear JR
Thank you so much for your kind words and it means a lot to us at Poplars.


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Review from A P (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found Poplars to be a very nice place, my mother is well cared for by the staff.

Reply from Rezaul Hossen, Secretary at Poplars Care Home

Thank you for your review, all your comments will be shared within the team to make further improvements.
Room has been fully decorated recently including new flooring. Bathroom is due to be refurbished soon.


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Review from J W (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a small friendly care home providing a home from home atmosphere. Lots of improvements have been made in recent months, to make it a cheery place which is dementia-friendly. Communication is good, and the staff really know the residents.

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Review from Elaine M (Friend of Resident) published on 23 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am usually welcomed and often offered a cup of tea.

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Review from Roy K (Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are quite helpful. The food is good to excellent. The care assistants are very helpful and tend to be very caring at most times.

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Review from Keith R (Cousin of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found my cousin contented given his limited abilities. He appears to be happy with both the staff and his surroundings.

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Review from P H (Husband of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good to begin with, after a year the then proprietor lost interest as they decided to sell. Since the present owner took over, both the care and the food menus improved and my wife likes the staff who are very caring.

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Review from Nigel B (Son-in-law of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law has been in the care of Poplars for 18 months and has been looked after with care and dignity. Staff at Poplars are well informed with my mother in law's needs and are respectful of her wishes.

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Review from J W (Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and contented. Very helpful staff and management.

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Review from Kenneth C (Respite Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated with great care and attention during my stay here and feel I have benefitted from my treatment here.

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Review from Maria S (Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very kindly and caring. Nothing is too much trouble for them.


Could not find a better care home no matter how hard you looked.


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Review from M M (Sister of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Poplars is a pleasant spacious home and residents seem well cared for and well fed.

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Review from Alvin (Son of Resident) published on 6 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the level of care provided by Poplars. My mother is very happy there. The staff are first class. Of particular significance is food quality. My mother loves the food at Poplars.

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Current Review Score: 6.9 (6.922)

Overview of Review Score

The Review Score of 6.9 (6.922) out of 10 for Poplars Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.565 for Poplars Care Home is calculated as follows: ( (12 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 23 Ratings = 3.565

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.357 Points relating to the number of positive Reviews for Poplars Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8. 1 Positive Reviews ÷ 2.8 = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Poplars Care Home

What types of Care is Poplars Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Poplars Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Poplars Care Home have?

There are 10 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Poplars Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Poplars Care Home to the centre of Southampton?

2.1 mile(s) as the crow flies, distance by road may be significantly further.