Poplars Care Home

4 Glen Eyre Way, Bassett, Southampton SO16 3GD
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6.9 27 Reviews
  • Poplars Care Home, Southampton
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Care Provided by Poplars Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 14 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Solent Healthcare Ltd
  • Person in charge
  • Rezaul Hossen (Manager)
  • Admission Criteria
    • both private and public
    • Ages 60+
  • Room Information
    • Single Rooms (10)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Poplars Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £1,500
    • Self-Funded Residential Dementia Care £800 – £1,500
    • RESPITE Self-Funded Residential Care £800 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £800 – £1,500

  • fees subject to needs
  • (these prices are only a guideline, please contact Poplars Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions


  • Parking

  • Parking in driveway


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Poplars Care Home Reviews (27)

Total of 27, showing 21-27
6.9

Poplars Care Home has a Review Score of 6.9 (6.922) out of 10, based on 2 reviews in the last 2 years. Over all time Poplars Care Home has 27 reviews.

Overall Experience

  • 10
  • 16
  • 0
  • 1
  • 0

Date Published

27
0
1
2
25

Review from Keith S (Son of Resident) published on 4 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Facilities only satisfactory as the resident had long waits to go up the stair lift at start and end of the days which she found a little frustrating.
Activities only satisfactory as the resident felt that more could have been done to promote activity of some of the guests.
Having said that, everything
else very good. Would certainly recommend and highly likely to request another stay in the future.
Loving, caring staff who make the stay very pleasant.

Reply from Rezaul Hossen, Manager at Poplars Care Home

I am sorry to hear that there were long delays to use stair lift but I can now reassure you that individual's needs would be re-assessed and prioritised.
We would also look into the activities provision that we currently have in place to improve further to meet individual needs.


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Review from B P (Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very very good. The staff can't do enough for you. This is also a happy home. The staff are so lovely they work very hard. I have never been here before and I'm impressed.

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Review from J T (Friend of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the Poplars care home staff very helpful, kind and caring, always very pleasant- which makes for happy and content residents.

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Review from D W (Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm happy here, kind and caring staff. They are polite staff.

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Review from R B (Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been treated with care and consideration since my arrival here six months ago and am happy here.

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Review from Pat (Sister of Resident) published on 20 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always welcoming and friendly looking after the elderly residents very well with patience and tact.
Television and music are always available and there is a pleasant garden in good weather.
The food appears to be quite presentable/tasty for the clients. (generally soft)
Hairdressing
and Chiropodist facilities are available as extras.
When convenient outings are available.
There is a stair lift to the en-suite bedrooms (some needing attention)
The medication per person is strictly and safely distributed by a senior staff member.
A coded lock ensures residents cannot 'escape'.

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Review from Anita A (Wife of Resident) published on 20 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Brother settled into Poplars very quickly and from the day he went to live there I have seen a huge improvement in his responses and I believe that this is because of how much happier and contented he feels. The wonderful staff treat each resident as an individual and the benefits of this are shown
through the relaxed, homely atmosphere. I am always informed of any problems, which are dealt with efficiently and professionally and regularly kept up to date with any progress made.
As relatives, we can visit at any time and are encouraged to share any worries we have or add any suggestions which might help or improve the day to day lives of our loved ones. The mantra of Poplars is for the residents to feel as though they are in their own home and they are treated accordingly. Their birthdays are celebrated with a party, there is regular hired entertainment - as well as the daily occupational activities - and they also arrange days out. This care home really is a "home from home".

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Current Review Score: 6.9 (6.922)

Overview of Review Score

The Review Score of 6.9 (6.922) out of 10 for Poplars Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.565 for Poplars Care Home is calculated as follows: ( (12 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 23 Ratings = 3.565

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.357 Points relating to the number of positive Reviews for Poplars Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8. 1 Positive Reviews ÷ 2.8 = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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