Lime Tree Manor

171 Adeyfield Road, Hemel Hempstead HP2 5JU
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9.9 36 Reviews
  • Lime Tree Manor, Hemel Hempstead
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Care Provided by Lime Tree Manor

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 110 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Siji Sebastian (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (110)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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Lime Tree Manor Reviews (36)

Total of 36, showing 21-36
9.9

Lime Tree Manor has a Review Score of 9.9 (9.893) out of 10, based on 29 reviews in the last 2 years. Over all time Lime Tree Manor has 36 reviews.

Overall Experience

  • 35
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Date Published

36
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Review from Irene R (Daughter of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who was 102 resided at Lime Tree Manor for a few months prior to her passing in August. She was well cared for in a clean, friendly, welcoming environment. All members of staff were so caring and treated my mother with respect and kindness. As a family, we couldn’t have asked more of the staff
who went above and beyond their duties to care for our mum. Nothing was too much trouble and they were also very supportive of us and our needs.
Lime Tree Manor provided all that we were looking for in a care home. The rooms are all clean and bright, there is also a lovely garden where the residents can sit outside with visitors. The entertainment team do a fantastic job providing activities for the residents and is always cheerful. The security in and out of the building is good as well as on each floor so we were always confident that Mum was safe. When she was able to she enjoyed the fresh food that was served along with the tea and biscuits that were provided in between meals.

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Review from Maureen H (Daughter of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My independent mother aged 102 became a resident of Lime Tree Manor Care home from the middle of May to the middle of August 2023. Our family had been supporting her at home for some time but eventually, it was clear that this could not continue. So we found ourselves looking for the right residential
care home to meet her needs. We struck lucky on the second call and I spoke to one staff member who invited us in to get a feel of the place and to take a look at the rooms. Our visit gave us the confidence that Lime Tree Manor was the right place for Mum.
Mum struck up a very close relationship with her carers, especially three carers in particular (night staff). I cannot praise enough, the quality of the care she was given. The staff are well trained, extremely empathetic and made sure she was clean and comfortable. Our mother was declining fast and we knew she did not have long to live. We were fully informed of her care plan and GP reports. She passed with dignity in the best place for her.

Reply from Isla Howard, Administrator at Lime Tree Manor

Thank you for taking the time to say such positive things in the midst of your grief.


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Review from T D (Daughter of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply can't praise this home highly enough. My father has recently become a resident. The staff have gone above and beyond to assist in settling him, both the days leading up to him moving, and in getting to know about him, making him feel welcome, safe, understood, and very important to us, all
the family too so we always feel welcome and none of us a bother during what can be an incredibly stressful time!


There's always a smile, laugh and moment of time shared from every member of staff, care is taken to invite residents to take part in activities, I've even joined in with some with "Dad and his new friends" and had a great time doing so!


There's always someone to listen if we need to update them about anything no matter how big or small, there's kindness and attention taken to every small detail. You're all doing a fabulous job, and it's very much appreciated by me and my family in taking care of someone so very important to us. Thank you.


Reply from Siji Sebastian, Registered Manager at Lime Tree Manor

Thank you very much for taking the time to post this review. I am glad your father is happy at Lime Tree.


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Review from M I (Daughter of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuine empathy is shown in the professional care and understanding for residents and their loved ones. The high care needs Every interaction welcomed. The staff all work diligently and are willing to go over and above their duty in their service delivery, greatly contributing to the peace of mind of
relatives.

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Review from Ailish T (Daughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Lime Tree for nearly 18 months, and my mother recently moved in too. We are so grateful that we were able to keep them both together, and the staff have been really helpful. Both of my parents have dementia at different stages, but they are both happy with the care, the food and
their rooms. The home is always clean, bright and airy, and the staff are kind.

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Review from Philip L (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Lime Tree Manor for circa 9 years since losing most of her sight and being unable to cope without full time care. Sadly she passed away earlier this month at age 98 and I wanted to give credit to the Home for all the kind care and attention the staff have provided to my mother
during her time there. This has been very much appreciated by all of my family.

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Review from P L (Son of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Lime Tree Manor in June 2022. She has received excellent care since her arrival. The staff are so kind and caring towards her and look after her every need. The staff are also very supportive to us as a family and nothing is ever too much trouble. We have complete confidence in them and
the care they provide.

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Review from Sue K (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Lime Tree Manor for respite care, after a month she was offered to go home for full-time care but said she preferred living at Lime Tree Manor as she felt safe and extremely well cared for. She enjoyed her days having help dressing, choosing from the menu and the entertainment.
After
two years her husband joined her and the staff made sure they spent their days, evenings and meals together.
The staff at Lime Tree Manor were never intrusive, always polite and made sure my parents had all their needs. If medical attention was needed it was acted on promptly.
When my mother got too poorly and needed to be in bed 24 hours every day the staff were always there to chat while caring for her. She was always kept clean in every way and they would sit with her for as long as it took to help her with eating and fluid intake.
Myself and my family always felt Lime Tree Manor had a wonderful homely atmosphere.

Reply from Mrs S Sebastian, Registered Manager at Lime Tree Manor

Thank you for the positive feedback, we appreciate your valuable comments.


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Review from Colin B (Relative of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, I would like to place in context this review which is for my sister. Although it is also relevant to my parents.
My father became a resident of Lime Tree Manor in 2015, followed closely by my mother.
Both enjoyed the entertainment.
Both were kept to the highest standards of cleanliness,
both body and dress.
My father and mother formed a very close relationship with the staff at all levels, to the point a senior member of staff attended his funeral on his passing.
My mother stayed in the manor for nearly six years, she enjoyed her stay. Sadly, she has now passed and I know the staff will miss her.
My sister and her husband played an active role in the visiting of both parents several times a week.
Sadly, my sister was found to have cancer. After a stay in hospital and care in a local hospice, she moved to Lime Tree where she died. She was very well looked after in the last days of her life by caring nurses and staff that had now become friends.

Reply from Mrs S Sebastian, Registered Manager at Lime Tree Manor

Thank you for the positive feedback, we appreciate your valuable comments.


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Review from Ian A (Son of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professionally run care home providing a very high standard of care for my mother. She had her own personal carer who was very caring and patient and always attended to her every need. Food and hygiene was exceptionally good and would have no hesitation in recommending Lime Tree Manor to others.

Reply from Mrs S Sebastian, Manager at Lime Tree Manor

Thank you for the positive feedback. We appreciate your valuable comments.


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Review from Jon D (Son of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Lime Tree Manor Care Home my mum has received great care, my mum was a fall risk and had been in hospital on a regular basis for the eighteen months leading up to her moving to Lime Tree. Now we have no worries or concerns when our visit is over as we know that when we leave she is
being cared for by professional and caring staff.

Reply from S Sebastian, Manager at Lime Tree Manor

Thank you for taking time to comment. It is very encouraging to know that a family member feels that your mum is safe with us.


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Review from Rosemary D (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the excellent care my mother receives especially the carers. I would not want my mother to be somewhere else because all staff are amazing.
I consider Lime Tree Manor being the right place for my mother to live in.

Reply from Isla Howard, Company Secretary at Lime Tree Manor

Thank you for your positive feedback. Kind Regards.


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Review from Jackie C (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my elderly mum has lived at Lime Tree Nursing Home, she has always been cared for with kind and professional care, even though I know that my mum is not the easiest elderly person to deal with. The staff have a lovely understanding of her little ways, and although she is bedridden, they respect
her the way she is with care and compassion; they are a credit to Lime Tree.


Thank you to the staff who I have got to know over the last 12 months since my mum has lived at this lovely care home.


Reply from S Sebastian, Manager at Lime Tree Manor

Thank you for taking your time to write such a kind comment.


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Review from Anthony L (Son of Resident) published on 7 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring home. Very flexible, exercises discretion, does not enforce contracts. The management want to do everything to care for the resident. There are no contracts to sign until the user is happy with the setting. Costs are very reasonable.

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Review from Sue P (Daughter of Resident) published on 31 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Lime Tree Manor for nearly 2 years. Throughout her whole time there she was very happy. She was always saying how lovely all the girls were and that the food was really nice. I have visited at all different times of the day and early evening and never found anything to complain about.
I would thoroughly recommend this care home to anyone.

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Review from Susan T (Partner of Resident) published on 25 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lime Tree Manor is a fantastic place. No need to worry about the care and empathy of all the staff. It is not easy to relinquish the care of a loved one especially as you hear so many horror stories of care homes. I know my loved one is in a safe and caring environment.


I have experience of both

the care unit and the dementia unit. Both units have the most caring staff you could want. Nothing is too much trouble and they are very approachable. All the residence are smartly dressed and their dignity is paramount.


The team working in the dementia unit really understand individual needs and work hard to engage everyone. Taking time to talk about their lives and what interests they have.


I cannot thank all the staff enough for giving me the peace of mind I now have.


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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Lime Tree Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Lime Tree Manor is calculated as follows: ( (304 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 337 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lime Tree Manor is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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