Ashwood

Dickenson Way, New Road, Ware SG12 7BU
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9.8 89 Reviews
  • Ashwood, Ware
Situated in Ware, Ashwood offers a quiet and relaxing atmosphere.

Bedrooms are beautifully furnished, some with en-suite toilet facilities and Ashwood also benefits from excellent amenities including comfortable lounges in which residents can socialise, take part in activities and relax.

In addition, there is a dedicated area for dementia care, designed to enable residents to maintain their independence in a safe environment.

The activities at Ashwood are varied and alongside enjoying themselves, residents can receive a wide range of health and fitness benefits from taking part.

Those who enjoy the outdoors are able to do so at Ashwood, as the enclosed garden allows residents to sit, relax, take short walks and assist with gardening.

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Care Provided by Ashwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hanna Anderson (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997
    • Number of floors: 1

Funding & Fees Guide for Ashwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Ashwood to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at their home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps them to maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Ashwood Reviews (89)

Total of 89, showing 1-20
9.8

Ashwood has a Review Score of 9.8 (9.796) out of 10, based on 18 reviews in the last 2 years. Over all time Ashwood has 89 reviews.

Overall Experience

  • 70
  • 18
  • 1
  • 0
  • 0

Date Published

89
1
6
18
71

Review from Bev G (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After realising my 87-year-old mother needed full-time care which got too much for us as a supportive family, we looked into care homes. This was a hard enough decision to make but with all the help and support from Ashwood staff made our decision easy. By far an amazing care home. Big thank you.

Reply from Hanna Anderson, Manager at Ashwood

Thank you so much for choosing Ashwood, we are so glad you're happy and that Mum has settled well. I will pass this on to the rest of the team.


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Review from L C (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and friendly staffed welcoming environment. All staff are highly professional at meeting the needs of the resident and making sure the resident is happy. The staff are excellent and they are what makes this home special as they are always on hand to support and deal with queries. The small outside
courtyard areas with pretty planting make a lovely place to spend time with your relatives. Rooms are small, but outside areas and open plan kitchen/dining areas in each bungalow are spacious. There are also trips laid on to local attractions dependent on minibus availability and space on the bus.

Reply from Hanna Anderson, Manager at Ashwood

Thank you for your kind words, I will pass these on to the rest of the team!


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Review from B S (Daughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Ashwood coming up to three years, the staff are amazing they always listen and you can tell they love the service users. On the downside, they are always really busy but that's like every home.
More staff is needed on every shift, please.

Reply from Hanna Anderson, Manager at Ashwood

Thank you for your kind words, I will pass this on to the team.


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Review from Mark C (Son of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never had the need nor any knowledge of a care home, before my mum entered residential care. I have been pleasantly surprised at how well Ashwood is operated. One hears such horror stories about care homes and I think generally people dread going into one, at Ashwood one can easily see the enthusiasm
of the care team on a daily basis, my mum seems totally happy being at Ashwood, which is something I never dreamed would happen. Well done Ashwood for being a great care home.

Reply from Hanna Anderson, Home Manager at Ashwood

Thank you for your kind words. We are so pleased you are happy with Ashwood and with how well Mum has settled. I will pass on your comments to the team.


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Review from Jane S (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love this care home, it's a bungalow, so the residents have access to the gardens at all times. There are only keypad locks on the front door, residents can walk around freely. The carers are very kind and the activities well thought out.

Reply from Hanna Anderson, Manager at Ashwood

Thank you for your kind words, they are really appreciated.


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Review from James S (Brother of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Full marks to Ashwood Care Home where my sister is a long-term resident. The staff are professional and caring and the home is appealing to all residents. The communication from management and staff is first class.

Reply from Hanna Anderson, Manager at Ashwood

Thank you for your lovely words, I will pass them on to the rest of the team.


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Review from R V (Son of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in Ashwood Care Home since July 2023 and I have found the home to be excellent. All of the staff have been very friendly and efficient and the office is always open if needed. Bearing in mind my father was 97 and could be difficult at times he was treated with care and respect.
I would like to personally thank the staff for all their hard work.

Reply from Hanna Anderson, Manager at Ashwood

Thank you for your lovely words, I will pass this on to the team. It was a pleasure having Dad at Ashwood.


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Review from Sharon H (Wife of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always happy to see my husband for respite care, he is due for a visit next week and makes me feel so reassured that all the staff are fantastic and can visit anytime and always find him happy and cared for. My husband has both physical and mental problems but the staff are always great
with his needs. I couldn't manage his care at home without these little breaks. Thank you.

Reply from Hanna Anderson, Manager at Ashwood

Thank you so much for your kind words. We always love to have your husband here with us.


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Review from Laura S (Granddaughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran was at Ashwood for a few years. She loved the staff like family and was well cared for. I managed to get her back home there for end-of-life care and was blessed to have been with her when she passed away. She loved her carer as she loved all the staff. I will always remember their care and
kindness to her.

Reply from Hanna Anderson, Manager at Ashwood

Thank you very much for your kind words, I will pass these on to the staff in the home.


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Review from Roger S (Son-in-law of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Ashwood enough for the way you looked after my mother-in-law, such a kind, friendly and clean home, a special mention to all the staff, I think you all go over and above you are all amazing.
Ashwood is a complete family home from the moment we arrived we were welcomed every day.
The
management, nursing, carers, and cleaners are a credit to the home. I will never forget you, and all you did for us as a family, I would definitely recommend you to anyone looking for adult care, again thank you.

Reply from Hanna Anderson, Manager at Ashwood

Thank you so much for your kind words, it was a pleasure having your mother-in-law at Ashwood. I will share your lovely comments with the staff, thank you again.


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Review from Mark F (Nephew of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can recommend this care home unreservedly. They have taken good care of my uncle and aunt. The staff are caring, warm and kind-hearted to the residents. The staff are happy and cheerful in themselves too and clearly enjoy their work - always an excellent indicator of the likely quality of care your
relatives are likely to receive, in my opinion. If the staff aren't happy, the residents won't be either.

Reply from Hanna Anderson, Deputy Manager at Ashwood

Thank you very much for your kind words, it has been a pleasure caring for your aunt and uncle and they have both settled in so well. I will pass on your comments to the staff here at Ashwood.


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Review from Teresa P (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Ashwood in December last year and decided to stay.


My Mum is happy and very well cared for. She is enjoying the company and attention that she is receiving. All the residents I met seemed happy and were all equally well cared for and it is clear that every effort is made to meet everyone’s

needs.


From my perspective, Ashwood is by far the best care home I have seen and experienced.
The design of the home is both thoughtful and practical. The garden areas are lovely.
Residents live in smaller groups making it easier for them to relate to each other and build meaningful relationships.


Efforts are made to entertain and engage all the residents in various activities which is no easy task, and the addition of the minibus for outings is a great idea.


The staff and management are truly amazing and work hard to ensure residents and relatives are looked after and engaged.


Thank you for all you do!


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Review from L N (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and bright. Lovely garden. Decent staff. Mum was only there a week, but everyone, residents and others, seemed happy there.

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Review from Susan Q (Daughter of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Ashwood (Care Home) at the end of May 2023.
From the first visit there with my husband, we knew this was the place for my mum.
The management team have been outstanding from the very beginning, kind, caring and thoughtful, as well as communicating with us all of the time.
The carers
are lovely, they work so hard, and the residents are always happy, and nothing is too much trouble; they treat all of them as individuals.
Let's not forget the cleaners, cooks, entertainment team and maintenance, once again wonderful.
My mum had become more outgoing, like her old self, she is not lonely anymore, and they treat her with the utmost respect.
For me and my family, I personally can not thank you enough; our life has changed as well,
not just my mums.
Thank you all at Ashwood.

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Review from J D (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's general mobility is greatly improved since she became a resident a year ago. There is a relaxed and friendly atmosphere and it is always clean. Staff interaction with the residents is good and caring. I would like to see waist-height planters in the gardens giving easy accessibility for the
residents to use. A huge benefit would be the provision of a vehicle to enable trips out for residents.

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Review from R H (Son of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one I have had nothing but gratitude and admiration for all the help we have as a family for helping my mum settle into the care home.

Reply from Lisa Meeks, Home Manager at Ashwood

Thank you for your kind words. It has been a pleasure caring for your mum and supporting your family during her transition into her new home.


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Review from J W (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with everything, thank you.

Reply from Lisa Meeks, Home Manager at Ashwood

Thank you for leaving us a review! We're happy to hear we are meeting your expectations.


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Review from Dee G (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough about this wonderful care home, the staff are all amazing, nothing is too much trouble, I only wish we found this care home in the beginning, my mum is really at the end of her life with Dementia and we as a family know she is getting the best care.

Reply from Lisa Meeks, Home Manager at Ashwood

Thank you for your kind words. It has been a pleasure caring for your mum and we're happy to hear we are meeting your expectations and providing the best experience for her.


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Review from Colin G (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As with any decision of this magnitude, it is extremely difficult to put yourself in a loved one's shoes and decide whether a care home will be suitable for all their needs. I have to say, from the moment we were shown around the home to when my father arrived we were kept informed with the staff taking
their time to fully explain all the questions we had. The care home was pleasantly laid out with separate units for each group of residents each with their own lounge, dining area and individual rooms. The home was clean, brightly lit and felt comfortable to be in. Whenever any questions arose the staff always responded quickly and took the time to discuss any areas of concern. Perhaps, the most rewarding of all was the way the staff treated my father with dignity, caring and in looking after his needs. They were always courteous, helpful and demonstrated a happy and positive mindset. Well done to Ashwood Care Home!

Reply from Lisa Meeks, Home Manager at Ashwood

Hi Colin,
Thank you ever so much for your kind words. We're happy to hear that our home met your father's needs as well as your standards. I will be sure to share your comments with the wider team.
Kind regards,
Lisa


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Review from Lesley B (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home and staff are good, very friendly. The food is very poor, could be a lot better.

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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Ashwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Ashwood is calculated as follows: ( (172 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 211 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashwood is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (9)

Hanna

Hanna Anderson

Job Title: Home Manager

Hello, my name is Hanna Anderson and I am the Home Manager at Ashwood. I have worked in the care industry for over 10 years and worked in Domiciliary care and for the NHS before joining the Ashwood family. I have worked at Ashwood for over 6 years in various roles and I am so proud to work here. Our residents are the heart and soul of everything we do here at Ashwood, and we are passionate about providing high-quality care and support every day.


Thank you for taking the time to consider us, please feel free to drop in and meet the team.


Lisa

Lisa Coull

Job Title: Care Team Leader

Joined: 2002

I started my career in care at 17 for Enfield Council and initially wanted to work with children but was unable to as I wasn’t 18. I then chose to work in care and worked in a care home for 4 years; this was where I found my love for this role. My path eventually led me to Ashwood, and I have been here for 22 years. Runwood has enabled me to complete my NVQ 2 and 3 as well as many other qualifications.


Mandy

Mandy Osborn

Job Title: Care Team Leader

Joined: 2013

My name is Mandy, and I have worked in the care sector for 18 years. I worked in several nursing homes before starting at Ashwood in 2013 as a night carer. I was then promoted to a night Care Team Leader but have been working as a day Care Team Leader for nearly 3 years, and I love it and the lovely bunch I work with.


Sarah

Sarah Hitch

Job Title: Care Team Leader

Hi, my name is Sarah. After working in hospitality for 5 years, I wanted to explore a new path, which is how I ended up working in care. I have worked my way up to Care Team Leader at Ashwood since I have worked here and have achieved my NVQ 3 qualification as well as gaining a wealth of experience in both my care role and CTL role. In particular, understanding and providing person-centred care to residents living with dementia and complex needs.


Katie

Katie Southgate

Job Title: Care Team Leader

My name is Katie, and I’m a Care Team Leader at Ashwood. I have worked in many different areas of care, including residential, nursing, and assisted living. I believe, that to work in care, you need to be dedicated to delivering person-centred care and have compassion and kindness, which I feel we all showcase well at Ashwood.


Shelley

Shelley Manser

Job Title: Care Team Leader

Joined: 2018

Hi, my name is Shelley. I started my career in care when I joined Ashwood in 2018. Since then, I have worked in a few different roles in the home and now enjoy my role as a Care Team Leader. Many of my family members have worked in care, so I feel care runs in my blood!


Sarah

Sarah Scarll

Job Title: Deputy Manager

My name is Sarah, and I’m the Deputy Manager here at Ashwood. I have worked here for many years in various roles, all of which I have enjoyed. Our residents are the life and soul of our home, and I love getting to know them, making a difference, and providing the best care for them. We all work as one big family here, and we have the most amazing team.


Laura

Laura Krakowski

Job Title: Home Administrator

Joined: 2017

Before my employment with Ashwood, I worked in hospitality in 2006, where I gained knowledge and understanding of all aspects surrounding the sector. In 2017 I decided I wanted to try something new and different, and I chose the care sector to start this new chapter of my working life. In 2017 I joined Ashwood as an administrator, where I have gained knowledge and understanding of the care sector. During my time here at Ashwood, I feel like I am part of a family. I have a degree in art and enjoy using my flair for art and design within the home.


Jo

Jo Dancer

Job Title: Head Housekeeper

Joined: 2020

I started at Ashwood 4 years ago as a domestic and soon progressed to Head Housekeeper. I enjoy the interaction with residents and love listening to their life stories so much. I have a hands-on approach and help with laundry and care and have been known to help in the kitchen too.


Frequently Asked Questions about Ashwood

What types of Care is Ashwood registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashwood provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Ashwood have?

There are 64 Single Rooms.

What are the Facilities & Services at Ashwood?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashwood to the centre of Ware?

0.1 mile(s) as the crow flies, distance by road may be significantly further.