Ashwood

Dickenson Way, New Road, Ware SG12 7BU
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9.8 90 Reviews
Situated in Ware, Ashwood offers a quiet and relaxing atmosphere.

Bedrooms are beautifully furnished, some with en-suite toilet facilities and Ashwood also benefits from excellent amenities including comfortable lounges in which residents can socialise, take part in activities and relax.

In addition, there is a dedicated area for dementia care, designed to enable residents to maintain their independence in a safe environment.

The activities at Ashwood are varied and alongside enjoying themselves, residents can receive a wide range of health and fitness benefits from taking part.

Those who enjoy the outdoors are able to do so at Ashwood, as the enclosed garden allows residents to sit, relax, take short walks and assist with gardening.
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Care Provided by Ashwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hanna Anderson (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997
    • Number of floors: 1

Funding & Fees Guide for Ashwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Ashwood to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at their home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps them to maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Ashwood Reviews (90)

Total of 90, showing 21-40
9.8

Ashwood has a Review Score of 9.8 (9.789) out of 10, based on 18 reviews in the last 2 years. Over all time Ashwood has 90 reviews.

Overall Experience

  • 71
  • 18
  • 1
  • 0
  • 0

Date Published

90
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4
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72

Review from Lesley B (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home and staff are good, very friendly. The food is very poor, could be a lot better.

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Review from Paul I (Son of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such a hard decision to make when you have to place a parent in care. But please put any preconceived negative thoughts aside, Ashwood is the best place to choose to place a loved one. The level of care is amazing, I have seen firsthand the genuine care and dedication my mother and other residents
receive. You may feel anxious when you first visit a loved one, but I promise you that you will leave feeling that they are well cared for and looked after. You can ring the home anytime to check on how your loved one is getting on, and the staff know straight away how they are doing, they are all invested in each resident. It's clean, bright and spacious, and doesn't smell, has lovely outdoor space, and the team are always organising events, crafts etc. They go above and beyond and take the worry away. Can't praise Ashwood enough. Thank you.

Reply from Lisa Meeks, Manager at Ashwood

Thank you so much for this 5-star review. Our staff are amazing and I'm glad that you feel and see the love they have for the residents in the home. Each resident is so special to the home and they are part of our Ashwood family, as are the relatives. Thank you so much for taking the time to write this review. I will pass on your lovely comments to the team.


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Review from Stephen F (Nephew of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living in Devon has made visiting my Aunt difficult. However, from the very beginning, we felt reassured that she was being cared for in the best possible way. This is mainly due to the excellent staff and their leadership team. We are very grateful for all the care and kindness you have shown my Aunt
during her stay with you.

Reply from Lisa Meeks, Manager at Ashwood

Thank you for taking the time to write such a lovely review of the home. I will pass on your lovely comments to the team here at Ashwood.


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Review from Maxine D (Daughter of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Ashwood since the start of covid in 2020. These were challenging times for the staff. Over the last 2 years, I have found all the staff to be caring and friendly and try their hardest to reassure the people that live there. It feels like a family environment and it makes leaving
your loved one a little easier when you feel that they are being well cared for.

Reply from Lisa Meeks, Manager at Ashwood

Thank you so much for your review. I will pass on your lovely comments to the staff here at Ashwood.


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Review from M L (Friend of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care given and all activities in place. It's made a lot of difference to their mental health and I know how happy and settled he's been.

Reply from Lisa Meeks, Home Manager at Ashwood

Hello Maria, thank you for the lovely review. I am really pleased that you're happy with the level of care at the home and the activities on offer. I will be sure to pass on your lovely comments to the staff. Have a great day!


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Review from Janet S (Relative of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our mum/mum-in-law has received at Ashwood has been exemplary throughout the time she was a resident. The staff go above and beyond to ensure everyone is looked after within a safe, lovely and loving environment - a true home from home. Relatives feel included and valued. And during her final
days she was cared for with such dignity and love and we felt looked after too. Thank you every at Ashwood.

Reply from Lisa Meeks, Manager at Ashwood

Thank you for your lovely comments about the great care we give at Ashwood. I will pass on your review to the staff and thank you again for your lovely comments and support during your time at the home.


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Review from R R (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Ashwood since November 2021, she settled in quite quickly and all the staff have been very friendly and caring. I am grateful for their care, particularly during the lockdown periods which were so difficult to manage. They put a lot of work into their events and I’m hoping Mum will
be able to join in on future occasions.

Reply from Lisa Meeks, Manager at Ashwood

Hello, thank you for your time to write a lovely review of Ashwood and 5-star ratings. I will ensure all the staff are aware of your kind words and your review of the care provided to your mum. Thank you for supporting the home, myself and all the staff appreciate the time you have taken to write this review.


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Review from Janice C (Daughter of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was so nice to be back in the home after a lockdown recently due to a Covid outbreak. The home was swift to respond and very diligent in working to rid the home of infections. They kept the family up to date and welcomed us all back once they re-opened. The staff know every resident and their needs
and likes and keeps me well informed if there are any issues. I feel able to relax knowing she is so well looked after.

Reply from Lisa Meeks, Manager at Ashwood

Hello Janice, thank you for your lovely review. I am really pleased that you are happy with the home and feel relaxed knowing mum is with us. I will pass on your lovely comments to the staff.


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Review from M B (Daughter-in-law of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law stayed at Ashwood for Christmas and New Year. It was his first experience of residential care and he absolutely loved it. He is still talking about the lovely staff, residents, and food. He compares it to a first-class hotel and enjoyed all the activities and socialising that he was
able to engage with. He left feeling refreshed and very much cared for, both physically, loving the bubble bath and emotionally, as he felt safe and valued. As his visiting family, we could see how happy he was here and how much he was respected with dignity. He would love to return if needed and we would feel he would be cared for as we and he would wish.

Reply from Lisa Meeks, Home Manager at Ashwood

Thank you ever so much for taking the time to write this lovely review. It was a pleasure and an honour to care for your father-in-law during his stay with us. We are always here for you.


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Review from Gillian W (Daughter of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Ashwood very warm and welcoming when I was looking for somewhere for my mother. Mum has since transferred to the home and has settled in nicely. The staff are always kind and approachable. The rooms are nice and the home is always clean and tidy.

Reply from Lisa Meeks, Home Manager at Ashwood

Hello Gillian, we really appreciate reading your full recommendation for Ashwood. We are grateful to hear how pleased you are with the cleanliness of the home and the approachability of our team. Thank you for your glowing review.


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Review from B K (Daughter of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum says she is happy with the home, the staff are always friendly when I come to visit her, are happy to talk to me when asking questions about how things are with her. Just would like to say a big thank you for your hard work.

Reply from Lisa Meeks, Home Manager at Ashwood

Hello, thank you for the review. We are so grateful for your positive feedback, and we appreciate how happy you are with the responsiveness of our team and your mother's care. Have a good day.


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Review from Chris P (Daughter of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care and attention given by the staff to my mum. They work incredibly hard and this is appreciated by me. I would like to say how clean the home is and that the domestics do a good job.

Reply from Lisa Meeks, Home Manager at Ashwood

Hello Chris, thank you for the review. We are glad to hear you are satisfied with your mother's care. Your review helps us understand where we succeed and what we can further enhance, and we are grateful for any and all feedback we receive!


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Review from Daniel W (Grandson of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been a resident at Ashwood for around 5 months now, and I really couldn’t be more grateful to the lovely, friendly, helpful carers here. Any questions, worries, etc I’ve had I’ve always been helped and reassured and been able to contact whenever needed. With everything covid related going
on at the moment they have still always gone the extra mile to help and support even though this is something they have never experienced themselves before. I couldn’t be happier with the team there and I love how easy it’s been to build a lovely relationship with them all. Thank you Ashwood team.

Reply from Lisa Meeks, Home Manager at Ashwood

Hello Daniel, thank you for the review. We are happy to answer any enquiries relatives have with our residents, and we are glad to hear you are satisfied with your grandmother's care. Thank you again for your review.


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Review from A M (Relative of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it was mentioned Nan might be going into a home we had our reservations. The staff guided both Nan and ourselves through what could have been a really difficult and distressing time (for us all). Now seeing how settled and looked after (and loved) by the team at Ashwood has proved that this was
the right decision. Nan has made some lovely friends and has an amazing bond with the kind and caring team. Nothing is too much for them and the love they give to Nan goes a long way. Nothing is ever too much and knowing Nan is safe, being looked after properly, and is in the company of people who genuinely care makes all the difference. Thanks, Ashwood! Big thanks to the staff who make such a difference.

Reply from Lisa Meeks, Home Manager at Ashwood

Thank you for the wonderful review. We always take time to deliver the best possible care for our residents, and we are glad to hear that you are satisfied with the transition with your grandmother's care and the service we provide.


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Review from Deanne W (Granddaughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has settled really well into the care home. The staff are very friendly and caring and easy to talk to. I feel safe knowing nan is in a safe place and if I have any queries or if I’m struggling to get through to her mobile, I know I can call the home, and someone will always sort out nan's phone
and make sure she is ok.

Reply from Lisa Meeks, Home Manager at Ashwood

Hello Deanne, thank you for the thoughtful review. Your feedback strengthens the care and security we provide to our residents, and we are grateful that you are satisfied with your grandmother's care. Thank you again for your comments.


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Review from Colin G (Son of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, the various staff members have been helpful and accommodating. This is particularly noticeable in these times of coronavirus where they are under even greater pressure. My mother, a dementia sufferer, always seems happy and well-looked after.

Reply from Lisa Meeks, Home Manager at Ashwood

Hello Colin, thank you for your review. Your comments greatly influence the care we provide to our residents, and we are happy to hear you are satisfied with our care for your mother.


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Review from Tammy E (Daughter-in-law of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Ashwood for 2 years now. He is very happy and I cannot fault the care he receives. Have been excellent through the pandemic, lovely staff. Thank you to everyone for your kindness and for looking after my father.

Reply from Lisa Meeks, Home Manager at Ashwood

Hello Tammy, we are really grateful that you are glad with your father's care. We understand the pandemic has made circumstances tougher, but we continue to aspire in delivering the finest care we can to our residents. Thank you again for your lovely review and comments.


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Review from Maggie T (Daughter of Resident) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a permanent resident here for almost a year. Prior to her admission, she had a few respite stays in Ashwood. We, as a family, are delighted with the care, attention, and kindness shown to our mum and cannot recommend it highly enough. We know how difficult and challenging it can be to
make the decision to place a relative into care but we also know we could not maintain the same standards if she was living on her own!

Reply from Lisa Meeks, Home Manager at Ashwood

Hello Maggie, it is rewarding to hear that you are glad about the care we have provided to your mother. Our priority is the care and environment we provide to residents, and your comments are fully supportive.


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Review from Anne C (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visit with my father was welcoming and enjoyable in such difficult times. The staff were friendly and supportive and the home was warm and homely. Hearing my father say, 'It's really nice here' after being a resident for almost three years reassured me that he is happy and well cared for.

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Review from Hazel O (Daughter of Resident) published on 3 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum does seem to spend a lot of time in her wheelchair, hasn't been assisted in trying to walk again. Not happy with her sitting in the wheelchair when in the lounge for several hours.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Ashwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Ashwood is calculated as follows: ( (169 Excellents x 5) + (36 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 209 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashwood is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Top 20 Large Care Home Groups 2025

Recipient: Runwood Homes Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Runwood Homes Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Runwood Homes Ltd

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (9)

Hanna

Hanna Anderson

Job Title: Home Manager

Hello, my name is Hanna Anderson and I am the Home Manager at Ashwood. I have worked in the care industry for over 10 years and worked in Domiciliary care and for the NHS before joining the Ashwood family. I have worked at Ashwood for over 6 years in various roles and I am so proud to work here. Our residents are the heart and soul of everything we do here at Ashwood, and we are passionate about providing high-quality care and support every day.

Thank you for taking the time to consider us, please feel free to drop in and meet the team.

... Read more
Lisa

Lisa Coull

Job Title: Care Team Leader

Joined: 2002

I started my career in care at 17 for Enfield Council and initially wanted to work with children but was unable to as I wasn’t 18. I then chose to work in care and worked in a care home for 4 years; this was where I found my love for this role. My path eventually led me to Ashwood, and I have been here for 22 years. Runwood has enabled me to complete my NVQ 2 and 3 as well as many other qualifications.

... Read more
Mandy

Mandy Osborn

Job Title: Care Team Leader

Joined: 2013

My name is Mandy, and I have worked in the care sector for 18 years. I worked in several nursing homes before starting at Ashwood in 2013 as a night carer. I was then promoted to a night Care Team Leader but have been working as a day Care Team Leader for nearly 3 years, and I love it and the lovely bunch I work with.

... Read more
Sarah

Sarah Hitch

Job Title: Care Team Leader

Hi, my name is Sarah. After working in hospitality for 5 years, I wanted to explore a new path, which is how I ended up working in care. I have worked my way up to Care Team Leader at Ashwood since I have worked here and have achieved my NVQ 3 qualification as well as gaining a wealth of experience in both my care role and CTL role. In particular, understanding and providing person-centred care to residents living with dementia and complex needs.

... Read more
Katie

Katie Southgate

Job Title: Care Team Leader

My name is Katie, and I’m a Care Team Leader at Ashwood. I have worked in many different areas of care, including residential, nursing, and assisted living. I believe, that to work in care, you need to be dedicated to delivering person-centred care and have compassion and kindness, which I feel we all showcase well at Ashwood.

... Read more
Shelley

Shelley Manser

Job Title: Care Team Leader

Joined: 2018

Hi, my name is Shelley. I started my career in care when I joined Ashwood in 2018. Since then, I have worked in a few different roles in the home and now enjoy my role as a Care Team Leader. Many of my family members have worked in care, so I feel care runs in my blood!

... Read more
Sarah

Sarah Scarll

Job Title: Deputy Manager

My name is Sarah, and I’m the Deputy Manager here at Ashwood. I have worked here for many years in various roles, all of which I have enjoyed. Our residents are the life and soul of our home, and I love getting to know them, making a difference, and providing the best care for them. We all work as one big family here, and we have the most amazing team.

... Read more
Laura

Laura Krakowski

Job Title: Home Administrator

Joined: 2017

Before my employment with Ashwood, I worked in hospitality in 2006, where I gained knowledge and understanding of all aspects surrounding the sector. In 2017 I decided I wanted to try something new and different, and I chose the care sector to start this new chapter of my working life. In 2017 I joined Ashwood as an administrator, where I have gained knowledge and understanding of the care sector. During my time here at Ashwood, I feel like I am part of a family. I have a degree in art and enjoy using my flair for art and design within the home.

... Read more
Jo

Jo Dancer

Job Title: Head Housekeeper

Joined: 2020

I started at Ashwood 4 years ago as a domestic and soon progressed to Head Housekeeper. I enjoy the interaction with residents and love listening to their life stories so much. I have a hands-on approach and help with laundry and care and have been known to help in the kitchen too.

... Read more