Ashwood

Dickenson Way, New Road, Ware SG12 7BU
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9.8 89 Reviews
  • Ashwood, Ware
Situated in Ware, Ashwood offers a quiet and relaxing atmosphere.

Bedrooms are beautifully furnished, some with en-suite toilet facilities and Ashwood also benefits from excellent amenities including comfortable lounges in which residents can socialise, take part in activities and relax.

In addition, there is a dedicated area for dementia care, designed to enable residents to maintain their independence in a safe environment.

The activities at Ashwood are varied and alongside enjoying themselves, residents can receive a wide range of health and fitness benefits from taking part.

Those who enjoy the outdoors are able to do so at Ashwood, as the enclosed garden allows residents to sit, relax, take short walks and assist with gardening.

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Care Provided by Ashwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hanna Anderson (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997
    • Number of floors: 1

Funding & Fees Guide for Ashwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Ashwood to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at their home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps them to maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Ashwood Reviews (89)

Total of 89, showing 41-60
9.8

Ashwood has a Review Score of 9.8 (9.796) out of 10, based on 18 reviews in the last 2 years. Over all time Ashwood has 89 reviews.

Overall Experience

  • 70
  • 18
  • 1
  • 0
  • 0

Date Published

89
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Review from A S (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, beautiful home, so relaxed and very clean. So happy we chose Ashwood. We looked at many but felt this one was so homely.

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Review from Kay C (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my dad needed a care home - thank goodness I found Ashwood. All the staff are amazing - no one could be any kinder and supportive. Each member of the team from manager through to handyman have all gone out of their way to make my dad feel welcome and so well cared for! With a lump in my throat
- because in all honesty, I didn’t think this day would be so soon for my dad! A very massive thank you!

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Review from Melanie A (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum always seems clean and well looked after. The staff really seem to care.

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Review from Elaine S (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak more highly about Ashwood. My mum came here last July. The care she has received has been amazing, my mum is a totally different person now and has come on so well. The staff are wonderful and that is everyone. Whenever I call, all are so helpful. Always communicate with us re mum. So
caring and we are so grateful as a family. Would so recommend this home.

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Review from Ian B (Great-grandson of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been really pleased with the care at Ashwood, the staff are always polite, caring and friendly. I couldn't have asked for a better home. Her stay at Ashwood has been great for her, having so many people to be able to socialise with.

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Review from Tina L (Niece of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say a huge, enormous, massive thank you to the amazing staff at Ashwood for allowing me to see my Aunty for the first time since the summer, she looked well cared for and happy. The pod is a fantastic addition to the home and will be very much appreciated by relatives eager to see their
loved ones! I have no doubt that the pod comes with a mountain of paperwork and extra health and safety assessments and time-consuming cleaning which staff are to be commended for undertaking selflessly in the effort to keep our loved ones, us and themselves as safe as can be. A heartfelt thank you to Ashwood staff!

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Review from Jeanette R (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Any concerns I had with placing my mum into residential care were soon alleviated, the staff at Ashwood were so friendly and welcoming. My mum settled in very quickly. Everyone at the home puts the happiness and care of the residents before anything else. The premises are kept spotlessly clean. During
these tough times, all the family members receive weekly updates from the home and we maintain good contact with our loved ones.

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Review from Matt S (Son of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care provided by the team at Ashwood is unbelievably good. My mum moved in a year ago and after the completely normal settling-in period, she is doing really well there and the staff are all doing a wonderful job of looking after her.
I really must mention the superhuman effort the staff
have put in over the Covid-19 period to keep their residents safe, happy and cared for. It's crystal clear that at this most difficult time. All of the incredible staff are doing everything they can possibly do to keep my mum and all of the other residents safe.
The new events manager is doing a fabulous job of keeping everyone active and engaged, with new activities coming online all the time, including a 'This is your Life' session, where residents can take a walk down memory lane, and the management team work incredibly hard to keep the families of residents informed about news from the home.
This is a brilliant place for my mum to live.

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Review from J R (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend this home enough. My mum was in Ashwood and although this was the hardest decision I had to make, it was made the easiest decision by the quality of information I was given before she arrived. The administrator was very professional and had a very good understanding of everything
I asked and was able to provide us with support with social services, as well as giving us all information we required about the home. We had a virtual tour and during this tour, I was shown my mum's room, and this was set up beautifully, I even got to meet the manager on call and she was professional and was very keen to get to know my mum and find out about her needs which was reassuring. I also met some of the staff on that day and they were friendly and they had great compassion. From the moment I saw the home and got to speak to the manager and administrator, that is when I knew this was home. Mum settled and the care was more than I could have wished for.

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Review from D R (Wife of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Ashwood for nine months now. The staff are extremely kind and caring. The new manager is to be praised as to the difference she has made. I was never able to contact or talk to the previous manager. The care through COVID-19 has been very good. to be able to see a relative has
been arranged very well. I am happy with Ashwood and the staff.

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Review from Donna S (Daughter of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are all wonderful and are doing their best in extreme circumstances, my Mum is happy and loves the staff. She lives in a great home, they all showed me and my Mum the greatest respect and kindness. Couldn't have gone to a nicer place, they all treat her with genuine love and care.

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Review from Jaci H (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To accept that Mum was no longer capable of caring for herself was hard. She was admitted to Ashwood on a "step-down" after leaving hospital. The first few weeks were tough, naturally she wanted to go home. There was confusion and asking "why am I here?" etc. These are situations the staff deal with
every day, they settle the resident and reassure the relatives. As other families have commented, I do feel more at ease knowing how well she is cared for.

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Review from T P (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and I have full confidence in the fact that the staff at the home looked after my dad with care and understanding during the lockdown period. The arrangements for garden visits are well planned. Staff were helpful when we were in contact during the lockdown. We like the idea of the monthly
meetings online and hope one day to meet in person. Thank you, Ashwood.

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Review from Richard C (Son-in-law of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice visit to see my father-in-law in the garden and has a lovely chat.

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Review from W N (Son of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been amazed at the quality of care that my mum has received since she has been here (Ashwood). They have an outstanding staff team who are always prepared and happy to make their residents lives as comfortable as possible. As a visitor, I always feel welcome. The staff are friendly and
professional and encourage the other residents to participate in the many and varied activities available. Thank you all so much; my mum is happy here.

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Review from B A (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in very well and is extremely happy.

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Review from L H (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot recommend highly enough. The staff are amazing and cannot do enough to make Mums stay comfortable. Have rated activities as good as couldn't have meant they couldn't do as many.

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Review from T B (Granddaughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So good to be offered the opportunity to see my nan during the covid crisis. Great care has been taken to make the residents comfortable for these garden visits. I am very grateful for all the effort Ashwood has put into keeping families updated during the lockdown. I feel happy knowing my nan is safe
in your care.

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Review from L T (Niece of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Ashwood to be a very friendly home. My uncle is very relaxed and extremely happy with his newfound friends and very helpful staff, especially when he was suffering from the virus. Staff have been very understanding.

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Review from Carol H (Friend of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and caring the home is always clean and tidy and my friend loves the meals.

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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Ashwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Ashwood is calculated as follows: ( (172 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 211 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashwood is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (9)

Hanna

Hanna Anderson

Job Title: Home Manager

Hello, my name is Hanna Anderson and I am the Home Manager at Ashwood. I have worked in the care industry for over 10 years and worked in Domiciliary care and for the NHS before joining the Ashwood family. I have worked at Ashwood for over 6 years in various roles and I am so proud to work here. Our residents are the heart and soul of everything we do here at Ashwood, and we are passionate about providing high-quality care and support every day.


Thank you for taking the time to consider us, please feel free to drop in and meet the team.


Lisa

Lisa Coull

Job Title: Care Team Leader

Joined: 2002

I started my career in care at 17 for Enfield Council and initially wanted to work with children but was unable to as I wasn’t 18. I then chose to work in care and worked in a care home for 4 years; this was where I found my love for this role. My path eventually led me to Ashwood, and I have been here for 22 years. Runwood has enabled me to complete my NVQ 2 and 3 as well as many other qualifications.


Mandy

Mandy Osborn

Job Title: Care Team Leader

Joined: 2013

My name is Mandy, and I have worked in the care sector for 18 years. I worked in several nursing homes before starting at Ashwood in 2013 as a night carer. I was then promoted to a night Care Team Leader but have been working as a day Care Team Leader for nearly 3 years, and I love it and the lovely bunch I work with.


Sarah

Sarah Hitch

Job Title: Care Team Leader

Hi, my name is Sarah. After working in hospitality for 5 years, I wanted to explore a new path, which is how I ended up working in care. I have worked my way up to Care Team Leader at Ashwood since I have worked here and have achieved my NVQ 3 qualification as well as gaining a wealth of experience in both my care role and CTL role. In particular, understanding and providing person-centred care to residents living with dementia and complex needs.


Katie

Katie Southgate

Job Title: Care Team Leader

My name is Katie, and I’m a Care Team Leader at Ashwood. I have worked in many different areas of care, including residential, nursing, and assisted living. I believe, that to work in care, you need to be dedicated to delivering person-centred care and have compassion and kindness, which I feel we all showcase well at Ashwood.


Shelley

Shelley Manser

Job Title: Care Team Leader

Joined: 2018

Hi, my name is Shelley. I started my career in care when I joined Ashwood in 2018. Since then, I have worked in a few different roles in the home and now enjoy my role as a Care Team Leader. Many of my family members have worked in care, so I feel care runs in my blood!


Sarah

Sarah Scarll

Job Title: Deputy Manager

My name is Sarah, and I’m the Deputy Manager here at Ashwood. I have worked here for many years in various roles, all of which I have enjoyed. Our residents are the life and soul of our home, and I love getting to know them, making a difference, and providing the best care for them. We all work as one big family here, and we have the most amazing team.


Laura

Laura Krakowski

Job Title: Home Administrator

Joined: 2017

Before my employment with Ashwood, I worked in hospitality in 2006, where I gained knowledge and understanding of all aspects surrounding the sector. In 2017 I decided I wanted to try something new and different, and I chose the care sector to start this new chapter of my working life. In 2017 I joined Ashwood as an administrator, where I have gained knowledge and understanding of the care sector. During my time here at Ashwood, I feel like I am part of a family. I have a degree in art and enjoy using my flair for art and design within the home.


Jo

Jo Dancer

Job Title: Head Housekeeper

Joined: 2020

I started at Ashwood 4 years ago as a domestic and soon progressed to Head Housekeeper. I enjoy the interaction with residents and love listening to their life stories so much. I have a hands-on approach and help with laundry and care and have been known to help in the kitchen too.