Ashwood

Dickenson Way, New Road, Ware SG12 7BU
Submit a Review
9.8 89 Reviews
  • Ashwood, Ware
Situated in Ware, Ashwood offers a quiet and relaxing atmosphere.

Bedrooms are beautifully furnished, some with en-suite toilet facilities and Ashwood also benefits from excellent amenities including comfortable lounges in which residents can socialise, take part in activities and relax.

In addition, there is a dedicated area for dementia care, designed to enable residents to maintain their independence in a safe environment.

The activities at Ashwood are varied and alongside enjoying themselves, residents can receive a wide range of health and fitness benefits from taking part.

Those who enjoy the outdoors are able to do so at Ashwood, as the enclosed garden allows residents to sit, relax, take short walks and assist with gardening.

Show Ashwood on the Map

Care Provided by Ashwood

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Hanna Anderson (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997
    • Number of floors: 1

Funding & Fees Guide for Ashwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Ashwood to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at their home, please press the buzzer on the intercom. A member of staff will greet you shortly. They kindly request that you sign the guestbook upon both arrival and departure. This helps them to maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Ashwood Reviews (89)

Total of 89, showing 61-80
9.8

Ashwood has a Review Score of 9.8 (9.796) out of 10, based on 18 reviews in the last 2 years. Over all time Ashwood has 89 reviews.

Overall Experience

  • 70
  • 18
  • 1
  • 0
  • 0

Date Published

89
1
6
18
71

Review from D R (Cousin of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting a relative and seeing how he has fitted into the care home life, sitting in the garden on a sunny day made is special for both of us. The care and devotions of the staff makes life for residents happy and comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter-in-law of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing. The staff, whether they be the office staff or the carers are incredible. They care for the residents as if they were their own family. It must have been incredibly hard and worrying for them all during the pandemic, but no, they took all appropriate measures to keep themselves
and the residents safe, as if it wasn't happening at all. The residents didn't know there was a pandemic. We can't thank them enough, they all deserve so much thanks from the whole country for their love, care and dedication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Son of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Ashwood direct from the hospital and found it difficult to settle and first. All the staff have been very caring and helped her adapt to the new routine. Mum is now very happy at Ashwood and gets on really well with the staff, which is a comfort to the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N C (Son of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family is very happy with the care our mother receives at Ashwood. The carers are very friendly and attentive; Mum sings their praises. Perhaps a very important thing to my mum is food, luckily the food at Ashwood is very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel B (Niece of Resident) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt arrived at Ashwood after a three week stay in hospital. She was very confused, agitated and previously uncooperative. She was moved to Ashwood late June 2020 and had a dangerously low body weight. At all times when I telephoned all the staff knew my aunt and were able to give me updates on
her health and state of mind. I live in France and my first point of contact explained that I could do a video call with my aunt via two portals at the home. This has been invaluable as I have been able to see and speak to my aunt frequently. In my aunt's own words, the staff are lovely and the food is great. She has her favourite newspaper delivered daily, and despite her dementia clearly feels at ease and "at home ". Special thanks to and all the team who have helped settle my aunt in. All staff and brilliant, responsive and caring and I feel my aunt is living in a homely environment and Rosie the house cat just clinched it for my aunt.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is that since my Mum went to stay at Ashwood Care Home in Ware she has improved far beyond what I could have imagined a year ago.
Mum went there from a previous home in a very agitated and confused state of mind, but within a few days had settled in very well.
I can't fault anyone that
works there, their care and attention to each resident as an individual is lovely. I not only enjoy seeing my Mum but also having a good chat with many of the residents as well.
I can ask as many questions as I like to the staff and nothing is too much trouble.
Although I can't visit at the moment I do not have any concerns that Mum is in very safe hands.
It's one of the hardest decisions to put a parent with Alzheimer's disease into residential care, but now My Mum is in Ashwood I have a good night's sleep knowing that she is safe and very well looked after and best of all, Mum smiles all the time now.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew F (Nephew of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was Referred to this home via Herts County Council Social Services and we were advised that we should visit while she was fully assessed before becoming a permanent resident. Having been to many Homes to visit other friends and relatives it was like a breath of fresh air to enter this home due
to its calm, peaceful, clean, fresh light and well-presented atmosphere. The staff were immediately friendly and approachable and my Aunt although a little confused at first having come directly from Hospital was comfortable and mixing well with the other residents. Having smaller communal areas was a great improvement on what we had experienced with friends and family in other homes and this adds to the quiet calmness enjoyed by residents and us as visitors. Over the past year, it has been like being part of a large family and we enjoy regularly engaging with staff and residents when we visit. It is a happy well organised and efficient home and one we would highly recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Miriam G (Daughter of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been able to visit my mum twice so far because I live 100 miles away, but she is clearly very settled at Ashwood. She gets around using a walking frame which neither her home carers or the hospital had managed to persuade her to do, when we visited her, in her own home, she was disengaged
and sleepy, here she is engaged and alert. Often at home, she would refuse to dress in the morning (even with help) but both times I've visited her at Ashwood she has been dressed, and her carers assure me she accepts (sometimes reluctantly) a shower, which she flatly refused at home.
Her legs were ulcerated and extremely swollen whilst she was at home, in fact before going to Ashwood she was hospitalised at least twice for fear of blood clots. When I saw her earlier this week her ulcers were much improved, and the swelling virtually is gone, in fact, her extra-wide -calf fitting socks were falling down. I am reluctantly moving her, but only so we can be closer, and I can see her more frequently.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Son of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was very sceptical when my mother was first sent to Ashwood. After only 24 hours was highly impressed by the care staff and management team. Over the weeks the care my mother received was brilliant and the level of cleanliness of my mother was fantastic. The home itself was very hygienic and clean and
modern.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen D (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved here from a privately funded home so we were a little worried about how she would settle in. We needn't have been, as the home has been fantastic and she is getting excellent care. The staff are professional, caring and highly competent. They are attentive and ensure she is regularly eating
and drinking which she needs encouragement to do. The staff show mum an enormous amount of care and respect and I see that they also do this for the other residents too. It's a huge relief to see her so well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Theresa F (Friend of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a respite resident on three separate residencies and have always been impressed by the care shown by the staff of Ashwood. It is a warm, comfortable and friendly environment where compassion, caring and the love shown knows no bounds. A very wonderful team of people showing dedication
to their duties. What more could one ask for to take care of their elderly loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Son of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my mother's stay at Ashwood, we have found the care given by the staff to be extremely high quality. They have treated and cared for her as an individual and given her a sense of belonging. The home is in general very well managed, provides excellent food and regular activities either provided
by staff or 3rd parties, musicians, choirs, quizzes etc. My mother really enjoys having her hair done weekly in the homes fully equipped hair salon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony R (Son of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here with dementia and the home has improved immensely in the last 12 months since the refurbishment and new management. It is always nice and clean and fresh and my mother has improved as much as can be expected and now responds to me and my wife.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia N (Sister-in-law of Resident) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the care and attention my sister-in-law received when she needed it most after she had a stroke was excellent. The staff nursed her back to health and now over 2 years later she is happy and quite content. We were surprised that she survived and as a family, we are quite happy with her care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter W (Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Continuously helpful and courteous in all departments, skilful where medical advice and treatment are concerned, keen attention is shown to cleanliness and tidiness be it in the corridor, lounge or private rooms; mixed collection of occupation all interests including "hands-on" topics. Staff appear
to make the most of numbers supplied although this is quite obviously lacking quite a lot of the time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W W (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very happy at Ashwood. She likes all the staff and they seem to like her! The quantity and quality of activities that go on is superb, and Mum enjoys it all. As visitors, we are made to feel welcome and the atmosphere is very relaxed. Two areas that concern me are that she has lost numerous
items from her room, including glasses, a watch, cuddly toys and no end of clothes. Secondly, there are times when it is hard to find a member of staff when needed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan W (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Caring people (staff). Mixing people with different degrees of dementia can make it uncomfortable for some. Could be more carer sin bungalows. Food selection and menus well thought out. Minor things like no hand gel at entrance or soap in the toilet could be better. Garden areas could be tidier. Entertainment
and activities are very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Ashwood since the beginning of last year. She came into the home at discharge from hospital, she has settled in very well and I feel more reassured since she moved into Ashwood. She is well cared for and staff are very friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T T (Son of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Ashwood for nine years and she is very happy. Staff are always very helpful, caring and she is always smiling when I visit.
I'm very happy with the care my mother receives in the home and all staff and management are very helpful and give good customer care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Samantha G (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All residents have been included in the decorating Christmas of their home.
Lots of singing and happy times. Staff very friendly and know the residents and their needs and funny ways. I take my hat off to the staff here that work very hard and always manage to have a smile on their face. Lots of notices
of upcoming events. BBQ's in the summer fetes etc. Carol singing and more staff go the extra mile to keep the residents safe and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Ashwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Ashwood is calculated as follows: ( (172 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 211 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashwood is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (9)

Hanna

Hanna Anderson

Job Title: Home Manager

Hello, my name is Hanna Anderson and I am the Home Manager at Ashwood. I have worked in the care industry for over 10 years and worked in Domiciliary care and for the NHS before joining the Ashwood family. I have worked at Ashwood for over 6 years in various roles and I am so proud to work here. Our residents are the heart and soul of everything we do here at Ashwood, and we are passionate about providing high-quality care and support every day.


Thank you for taking the time to consider us, please feel free to drop in and meet the team.


Lisa

Lisa Coull

Job Title: Care Team Leader

Joined: 2002

I started my career in care at 17 for Enfield Council and initially wanted to work with children but was unable to as I wasn’t 18. I then chose to work in care and worked in a care home for 4 years; this was where I found my love for this role. My path eventually led me to Ashwood, and I have been here for 22 years. Runwood has enabled me to complete my NVQ 2 and 3 as well as many other qualifications.


Mandy

Mandy Osborn

Job Title: Care Team Leader

Joined: 2013

My name is Mandy, and I have worked in the care sector for 18 years. I worked in several nursing homes before starting at Ashwood in 2013 as a night carer. I was then promoted to a night Care Team Leader but have been working as a day Care Team Leader for nearly 3 years, and I love it and the lovely bunch I work with.


Sarah

Sarah Hitch

Job Title: Care Team Leader

Hi, my name is Sarah. After working in hospitality for 5 years, I wanted to explore a new path, which is how I ended up working in care. I have worked my way up to Care Team Leader at Ashwood since I have worked here and have achieved my NVQ 3 qualification as well as gaining a wealth of experience in both my care role and CTL role. In particular, understanding and providing person-centred care to residents living with dementia and complex needs.


Katie

Katie Southgate

Job Title: Care Team Leader

My name is Katie, and I’m a Care Team Leader at Ashwood. I have worked in many different areas of care, including residential, nursing, and assisted living. I believe, that to work in care, you need to be dedicated to delivering person-centred care and have compassion and kindness, which I feel we all showcase well at Ashwood.


Shelley

Shelley Manser

Job Title: Care Team Leader

Joined: 2018

Hi, my name is Shelley. I started my career in care when I joined Ashwood in 2018. Since then, I have worked in a few different roles in the home and now enjoy my role as a Care Team Leader. Many of my family members have worked in care, so I feel care runs in my blood!


Sarah

Sarah Scarll

Job Title: Deputy Manager

My name is Sarah, and I’m the Deputy Manager here at Ashwood. I have worked here for many years in various roles, all of which I have enjoyed. Our residents are the life and soul of our home, and I love getting to know them, making a difference, and providing the best care for them. We all work as one big family here, and we have the most amazing team.


Laura

Laura Krakowski

Job Title: Home Administrator

Joined: 2017

Before my employment with Ashwood, I worked in hospitality in 2006, where I gained knowledge and understanding of all aspects surrounding the sector. In 2017 I decided I wanted to try something new and different, and I chose the care sector to start this new chapter of my working life. In 2017 I joined Ashwood as an administrator, where I have gained knowledge and understanding of the care sector. During my time here at Ashwood, I feel like I am part of a family. I have a degree in art and enjoy using my flair for art and design within the home.


Jo

Jo Dancer

Job Title: Head Housekeeper

Joined: 2020

I started at Ashwood 4 years ago as a domestic and soon progressed to Head Housekeeper. I enjoy the interaction with residents and love listening to their life stories so much. I have a hands-on approach and help with laundry and care and have been known to help in the kitchen too.