Ashlyns Care Home

Chesham Road, Berkhamsted HP4 2ST
Submit a Review
9.7 78 Reviews
  • Ashlyns Care Home, Berkhamsted
Ashlyns is ideally situated in 13 acres of parkland ground on the historic Ashlyns Hall Estate in Hertfordshire. Ashlyns is an award-winning single storey, purpose built home built around a stylish courtyard. This home has been tastefully furnished and equipped as one of B&M Care's superior homes.

There is a choice of single or companion en suite bedrooms, all of which may be personalised.

Ashlyns offers a choice of lounges and dining areas, a private family lounge/reading room and garden conservatory. The beautifully manicured walled gardens at Ashlyns offer a safe environment, with easy access pathways and a Victorian greenhouse for outdoor activities.

Ashlyns offers long term residential care and short stay respite breaks for older people. The home benefits from a safe comfortable environment that specialises in the care of older people with dementia related needs.

The home's Activities Organisers arrange a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest, exercise classes, movement to music and tailored, individual activities.

Show Ashlyns Care Home on the Map

Care Provided by Ashlyns Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Diane Delicate (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (60)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Ashlyns Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
  • (these prices are only a guideline, please contact Ashlyns Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashlyns Care Home Reviews (78)

Total of 78, showing 1-20
9.7

Ashlyns Care Home has a Review Score of 9.7 (9.736) out of 10, based on 15 reviews in the last 2 years. Over all time Ashlyns Care Home has 78 reviews.

Overall Experience

  • 67
  • 8
  • 2
  • 1
  • 0

Date Published

78
8
10
15
63

Review from J C (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with Ashlyns Care Home. All the staff are friendly and approachable. Mum is well looked after and the facilities offered are excellent. The carers have adapted well to her changing needs. She is settled and happy in her new home.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for the great review we are really pleased that your mum has settled in well and her room is lovely in the way that it has been personalised and with a view of the garden.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark H (Son of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Ashlyns Care Home for over a year now. The whole family has been so impressed with the care given to my mum over this period. The carers have been like an extended family to my mum and she enjoys all her chats with them. The fact that a lot of the carers and admin staff
have been working at Ashlyns for many years and that it is not full of agency workers also adds to the positive experience. The food is very good and my mum especially enjoys the breakfasts. Her room is lovely and she has made it into a home from home with all her artwork and furniture. There are many activities planned for the week and my mum enjoys attending some of these. We are so grateful to all the staff for their hard work especially as we live a distance away from the home and cannot visit on a regular basis. We would certainly recommend Ashlyns Care Home to anyone else who has an elderly parents needing to go into a care home.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for the lovely review and your mother has transformed her room with the wonderful artwork. Really pleased that you have comfort in knowing that your mother is enjoying her life with us, it is always more difficult for family that live further away.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rob B (Son of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy in the home and regularly mentions how much she likes the staff. More importantly, her health is improving since she came here over 2 years ago. The staff are excellent!

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your positive review and your kind words, it has been wonderful observing the positive change with your Mum and how she is thriving.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie E (Stepdaughter of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been a resident at Ashlyns for seven months now. The transition was challenging at first, moving from independent living to a residential home, but over time, she has adapted very well. She seems very settled now and has built lovely connections with both the staff and other residents.
The staff are incredibly kind, attentive and always willing to listen and address any concerns we may have. Nothing ever feels like too much trouble for them. They actively encourage my stepmother to participate in activities and she spends much of her day out of her room, which has made such a positive difference.
I've noticed a significant improvement in both her mental and physical health and it's heartwarming to see her smile so much these days. We're truly grateful for the care and support she's receiving.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your lovely review and your kind words, it is an absolute pleasure welcoming her to our home and supporting her activities and daily living in a way that has made such a difference to her life and that you have noticed such a difference.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Friend of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been living at Ashlyn's for a few months and I feel she is safe and is being very well looked after both physically and emotionally. The staff are all very friendly and respectful towards both residents and their friends and families and managers are excellent and deal with any issues
or difficulties efficiently with good communication.
I have had many friends who have had to move into care homes but I will always recommend Ashlyn's as I feel they go above and beyond to help the residents adjust to their new surroundings and routines and make it feel like home.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your lovely review it is great to know that our hard work in making sure we prepare well before our residents come into our home is recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona S (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a short note to say what a lovely afternoon I had with my mother in the Willows. The lady was doing a simple art activity around the table and the atmosphere was so warm. Lovely chat, music playing and cups of tea. Everyone happy and included.

Reply from Diane Delicate, Manager at Ashlyns Care Home

We are really pleased that you had a lovely afternoon with your mother and that you appreciated the atmosphere and the activity. I have passed your review on to the team and the activity lead who was working on that particular day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathryn B (Daughter of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at Ashlyns Care Home for eight months. I have been impressed from the beginning with every aspect of the care home and the attention my father has received has been exemplary. Staff are very welcoming, kind and caring and really take time to get to know the residents. Any queries
I have had have been dealt with quickly, I see the staff going out of their way to help residents and their families, the activities are varied and very well run by a super cheerful team, residents can take day trips out to local events and there is plenty of laughter and good humour. My father is thriving.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for such a wonderful review and kind words your father is certainly thriving and it is good to know that you appreciate our wonderful team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Daughter of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming person on the front desk. Friendly and very knowledgeable. Care staff are friendly and approachable. Lots of activities organised for residents, not sure how all-inclusive they are for residents who lose track of time or not sure where to go. Have sampled some meals, eating with Mum in
the conservatory table laid and very good service of food. The room is very small but looks onto the courtyard. Ensuite is tiny and have had to ask for it to be cleaned on several occasions. Garden areas are nice to sit out in.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your review and I am sorry you have had to ask for the ensuite to be cleaned. We unfortunately cannot alter the size of our ensuites. It has been great to see the improvement in your relative's health and wellbeing since they arrived. Our residents are asked daily about the activities on offer and if needing support will be taken to the activity.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A T (Son of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and friendly staff.
Well-maintained facilities.
Good activity programme.
Residents meetings to gain feedback and make improvements.
Effort made to engage the families.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your kind words which are very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B M (Respite Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for respite care. All staff were very thoughtful, kind and helped me get stronger. Nothing was too much trouble. Everything well organised. I would recommend Ashlyns.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you very much for your positive review and comments. We hope you are gaining more strength and are home soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to take my mum for an eye check-up. I had emailed when I needed to collect Mum and asked to book a wheelchair as well. When I arrived to collect Mum, the staff had her ready with a wheelchair and a number of staff to make sure all went well to get us off on time.
It really felt like we were
all working together to care for Mum. I was very grateful.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Really pleased our team supported you and your Mum, and it ran smoothly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie W (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents are at Ashlyns and I am grateful for the care and kindness they receive. Now covid is controlled they have organised some lovely events for residents and visitors. The brass band afternoon tea was so brilliant. Thank you to all the staff.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your positive review and it is great to be returning to normality.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie F (Daughter of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I rarely feel so moved to write a review, but Ashlyns is an incredible and very special place. My dad had been very poorly and we were looking for somewhere for him to heal and get his confidence back after a very long time in hospital. As soon as I visited Ashlyns, I was impressed by the warmth, kindness
and sincerity of everyone. And from the moment Dad arrived, the team at Ashlyns couldn't do enough to make him feel at home. It was like he was a member of their family, and as his daughters, my sister and I felt it, too. My dad only stayed for about a month on respite, as he is keen to try and live independently at home for as long as he can, but when he left Ashlyns, he said that it was the place he would want to return to if and when the time came. I cannot tell you how much that means, as Dad has always been very reluctant to go into a care home. I can tell that he was moved by the support, care and kindness he received. A heartfelt thank you to all the team.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your lovely review. It was a pleasure caring for your dad and we were so pleased that he thrived and felt strong enough to return home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alastair B (Grandson of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely care home, my grandmother is so well cared for. Clean and light room. Staff are very welcoming and accommodating for requests, we recently held a 90th birthday party here. Thank you for all your support.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your lovely review. It is wonderful that we can hold events like these again and have our residents have those extra special times with loved ones.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Friend of Resident) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding caring and pleasant environment. Residents are treated with compassion, care and respect and the staff seem genuinely interested in treating each resident as an individual. We enjoyed an excellent Sunday lunch with our friend served in a lovely environment.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your positive review we are very pleased that you enjoyed your meal with your friend.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tom G (Son of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum received amazing care at Ashlyns, from the front-of-house team to the care staff themselves everyone was lovely and treated mum with warmth and the greatest respect. Mum has had to move to a nursing home now but I will always be grateful to the whole team for making tough times so much more manageable.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your lovely feedback and we hope that your Mum's next home delivers the nursing care that she needs.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum moved into Ashlyns Care Home she has been cared for with kindness and great patience. There has been attention to detail and she has settled gradually which is a challenge at nearly 103! Well done.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for the review and your kind words, it has been a pleasure welcoming your Mum into our care. It was an exceptionally lovely moment seeing the brass band playing to her in her own room on Saturday.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bob H (Resident) assisted by family/friend published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Feel well cared for by all the very helpful staff. My room is light and airy and I love the access to the courtyard and easy access to the dining room, lounge etc. Enjoy the musical events and outdoor excursions - not one for films though. Would like to have more conversations with residents as of course
deafness and other ailments can be an obstacle sometimes.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your review. We are having more discussion groups and regular meetings. We appreciate staff are still having to wear their masks which does not help with some communication.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phil S (Brother of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During every visit, we are greeted by kind, warm staff. My sister confirms that everyone is kind and caring towards her. My sister looks healthier than when she moved into Ashlyns and is obviously eating and hydrating properly and taking her meds as she should.

Reply from Diane Delicate, Manager at Ashlyns Care Home

It is a pleasure to care for someone who has dedicated their life to caring for others so this review is very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie R (Sister-in-law of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind staff always when we visit. My sister-in-law always says how kind the staff are to all. She is very well looked after.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your very positive review and it is a pleasure to care for your sister-in-law.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Ashlyns Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Ashlyns Care Home is calculated as follows: ( (138 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 174 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashlyns Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

8 Bed Vacancies

posted 14 Mar 2025

Private Residential and Dementia Care


Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Diane

Diane Delicate

Job Title: Home Manager

Joined: 1998

Since joining B&M Care in 1998, and Ashlyns in 2000, Diane has strived to develop herself, her staff, and her home in line with the company’s person-centred philosophy to deliver a standard of care that is highly regarded both in and around Berkhamsted. Over the years, B&M Care has encouraged Diane to undertake relevant training and education to further support her role as Home Manager, which includes: the ‘Leadership Matters in Person-centred Dementia Care’ programme [accredited by Alzheimer’s Society and Surrey University] and the Registered Managers Award (RMA).


Frequently Asked Questions about Ashlyns Care Home

What types of Care is Ashlyns Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashlyns Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashlyns Care Home have?

There are 60 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ashlyns Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashlyns Care Home to the centre of Berkhamsted?

0.6 mile(s) as the crow flies, distance by road may be significantly further.