Review from Anna R (Daughter of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience

I would just like to say how kind and caring all the staff are at Ashlyns. The atmosphere is one creating warmth and calm for the residents with fun and laughter too! Everyone who works there from the cleaners, kitchen staff, carers, office staff and those I haven't even seen make Ashlyns such a fabulous

place. We are so delighted our mother is here. Thank you.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your lovely review we are pleased that you have gained the true experience of Ashlyns and the comfort this must give you.

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Review from J E (Daughter of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience

We decided to use Ashlyns for my father as my mother-in-law was a resident at Ashlyns a few years ago - in The Orchards to begin with and The Willows after. She was very happy and well looked after right until she passed away there. Dad has settled in very well and is very happy. The staff are amazing,

his room is lovely, opening out onto the courtyard. He enjoys the food and all the entertainment, which is very extensive.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your positive review we are so pleased that you chose Ashlyns again and your father is pleased with the facilities and the care that he receives.

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Review from Philip B (Son of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience

Mum was taken to hospital mid-morning on a Saturday for treatment to an injured foot. Suffice to say that Mum returned to Ashlyns at 02.30 the following morning. On arrival, we were greeted by the night staff. The compassion and tender care the team leader showed Mum in the middle of the night was exceptional.

We were extremely grateful and appreciative.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your review of the way our night staff was attentive and caring when you returned with your Mum in the early hours of the morning.

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Review from Maya I (Daughter of Resident) published on 4 September 2022
Submitted via Website • Report

Overall Experience

My mum moved to Ashlyns Care Home during the first lockdown and has been very happy there ever since. All the staff are unfailingly kind, helpful and patient, and have been amazing during what must have been a very difficult time for them due to Covid. Sadly, my mum is now at the very end of her life,

and I am overwhelmed by the wonderful care she is receiving and the compassion everyone is showing her and me. She is treated with dignity, gentleness and professionalism, and I trust all her caregivers to act in her best interests at all times. I can't praise the staff highly enough - I really value their warmth and expertise during this difficult time.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your heartfelt review; it has been a very emotional time for you, and I hope that the team helped you during this difficult time.

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Review from Tracey C (Daughter of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience

We continue to be delighted with the care and compassion that Mum is shown at Ashlyns, by all the staff. We very much appreciate the regular contact providing health updates and feel comfortable to raise any concerns we may have. The Jubilee Garden Party was a joyous event enabling residents and their

family and friends to enjoy time together. We are looking forward to the forthcoming Music Afternoon in aid of a hospice and other events in the future.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your review and kind words the Jubilee Celebration was an amazing afternoon and to see our residents enjoying themselves with the brass band and being able to have their loved ones with them made it even more special and it felt like normality had returned.

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Review from Pauline S (Sister of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience

All staff are very kind and helpful and show patience and kindness to residents. Always helpful. On an occasion when I was visiting my sister and I sat in the garden and the care assistant who was on duty that day (it was a hot day) brought out a jug of cold water and glasses - that was an unexpected,

caring thought.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your review and your kind words for the team. Serving refreshments has always been part of our service so I am pleased you appreciated the cold drinks in this hot weather.

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Review from Linda P (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience

My mother came to Ashlyns in January 2018. It has been her 'happy place'. It has been her home, beautiful facilities, and the most wonderful loving care you could ever wish for your loved one. The Ashlyns team has become Mum's family, and she and all the residents are treated as such. The care has

always been exemplary, and the humanity and compassion shown takes things to an even higher level. Staff have worked so hard in keeping everyone safe during covid, enduring situations, and government policy changes that have been foisted upon them with next to no notice. My darling mother passed away this week. The devotion, dignity and love afforded in her dying days was beyond anything I could ever have wished for. It gave such comfort to my brother and me, easing the pain of our loss in providing happy memories of her last moments. We can never repay your acts of love adequately. Thank you from the bottom of our hearts for all you meant to mum - she loved you, as do we. You are absolute heroes!

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your very beautiful review. It has been an exhausting few years Your Mum was a wonderful person to care for and will be missed by the team. You can tell what a wonderful person she was and how her character has been passed on to her children as we have had such wonderful support from you and your brother. You will always be welcome and we are only a phonecall away for a chat.

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Review from Hazel C (Daughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience

My visit to see Mum on Wednesday 23rd March 2022 coincided with Ashlyns' day of reflection. It was lovely to be able to take Mum to join in the walk around the grounds along with other residents, their families, and the Ashlyns team. Then after, to sit in the new memorial garden. Mum was so happy to

sit in the sun and catch up with other residents (she recently moved into Willows and had not seen some of them for a time). I also enjoyed meeting everyone who attended and being able to put faces to names. Thank you to all involved for making it such a lovely morning of reflection and seeing all the happy and smiling faces on behalf of Mum and myself.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your review. It was a very special day and of course, the weather helped. It also felt like the old times before the pandemic came along. Let's hope the weather is kind and you have lots more special times with your Mum in the beautiful grounds.

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Review from K B (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience

My mother has been looked after with such care and dignity. It is a home-from-home feel for her. Even through the tough times during Covid, she has had excellent care and she is very happy to be there.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your positive review it has been a very testing time but hopefully, we can gain some normality this year.

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Review from N C (Granddaughter of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience

Grandmother is very happy and well cared for. The staff are polite and cheerful. Would definitely recommend.

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Review from Sam M (Daughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience

My mum had a fall and broke her ankle and needed full-time care, Ashlyns were superb and helped me with every step to move Mum for respite care. The staff were really caring and supportive during a very difficult time. Mum has blossomed there over the past few months and is now a permanent resident.

They have gone out of their way to make Mum feel at home and even bought her a fabulous birthday cake and decorated her room with banners. All you want is for your loved one to be safe and happy. Ashlyns have definitely achieved that - thank you.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your review it is lovely to know that your Mum is blossoming with us and that it gives you comfort knowing how happy she is.

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Review from Jayne W (Daughter of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience

Ashlyns is the most wonderful care home in terms of the professionalism of the staff and their commitment to helping the residents have a happy and engaged life even in these challenging times of lockdown. Today with the lifting of some regulations I couldn't be more delighted to hear that Dad had been

on an adventure to the woods. The team are always happy to accommodate requests to make my dad reconnect via technology to external groups that he can't currently visit. Dad himself says: 'I can't speak highly enough of the care I receive here, and the food is good too!'

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your lovely comments it has been a very tough year but now we are able to go out and see the bluebells. We know how much your dad loves the trees.

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Review from Karen T (Daughter of Resident) published on 19 May 2021
Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the dedicated staff at Ashlyns Care Home. My mum has received the most excellent care over the last fifteen months since becoming a resident. She is treated with genuine kindness, dignity, warmth and compassion. The home is well maintained inside and out and feels homely

and safe which is important to us as a family. Most of all, Mum is very settled and happy there.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your kind words of appreciation it has been such a hard year for everyone so your review is very welcome.

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Review from Alison G (Daughter of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience

My Dad went into Ashlyns when he wasn’t coping after my Mum died. He had become painfully thin and was distraught without my Mum. He quickly settled in at Ashlyns and during his time there put on weight and was very happy. The staff do a wonderful job and Dad became very fond of them all. It is impossible

to single out any of them for special praise. He was a northerner and a very independent man and the manager and the staff respected that and made every effort to give him independence and the freedom he needed. He loved to walk in the grounds and to sit in the front garden watching everyone coming and going. When he first went in there and was still capable of driving, he was allowed to keep his beloved car, which made a huge difference to his ability to feel at home without feeling like a prisoner. We miss Dad terribly but will be forever grateful to the manager and the team for enabling him to live out his last couple of years in comfort and amongst such caring, dedicated people.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your review and your lovely words for the team. Your Dad was such a gentleman and we remember how much he loved to check on his car every day.

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Review from D C (Grandson of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience

Ashlyns Care Home has done a fantastic job of making my nan comfortable and happy in the care home. Nan had to move in during lockdown which was hard for her and the rest of the family but the systems Ashlyns put in place gave us confidence in Nan's health and they worked to let us visit as soon as

it was safe to do so.
The environment is very beneficial to Nan's health and wellbeing, with plenty to keep her occupied.

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Review from Hilary M (Daughter of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience

When my mother needed to go into care I didn't know where to start. From the moment I contacted Ashlyns Care Home I felt that everything was falling into place. Everyone I spoke to was so helpful and kind. My mother is now resident, she is happy, settled and I could not be more impressed.

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Review from Dan S (Son of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience

My father has been in the home for 15 months now and at every stage, the care he has received has been fantastic. He was made to feel very welcome from the very beginning with all staff taking the time to get to know him and therefore provide a very personal level of care and attention to detail. The

staff genuinely care about the residents and this comes across clearly in how warmly he talks about them and the way they treat him. During the coronavirus outbreak, the staff have gone above and beyond to keep the residents (and staff) safe, as well as try to maintain as normal a routine as possible. It gives me great comfort to know that Dad is where he is because I know that he will be well looked after and that he is happy. I could not recommend this home enough.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you very much for your heartfelt review. It is a challenging year and we appreciate your feedback and knowing you and your father have comfort in the way the service is running during this time.

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Review from Madeline S (Wife of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience

Linen baskets not emptied for 3 days. Bathrooms left without towels for three hours and breakfast time requests not adhered to. I feel now this is a particularly important issue. My husband emailed me on Saturday to say there had been an incident and was not sure if I could visit him on Sunday. Being

Next of Kin surely I should have been notified but I had to ring the care home. On my visit, I pointed this out. I look forward to your response on this.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Thank you for your review. Having spoken with your husband, he has said there is nothing wrong with the housekeeping and praised the staff. As you have not been in his room since 7/3/20, we are concerned why you have not raised this before. As for not being contacted the other day we have discussed this with you and the staff did contact your husband's son who he has chosen as his next of kin.

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Review from L W (Daughter of Resident) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience

My mother has just moved into this home. She has complained about the staff. Have informed them and it was suggested Mother kept a record of which members of staff were rude. She is very happy with the food and her room. We are happy to review the situation in a couple of weeks.

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Review from Carolyn E (Daughter of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience

My mum has only been a resident for a couple of months, and already I have seen a big positive change in her. She is well cared for and feels safe and secure, which is everything that matters. Having people to talk to and share everyday things has given my mum a new lease of life.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Dear Carolyn, thank you for your review, we are really pleased that you are happy with the service at Ashlyns. We really appreciate your feedback and that your Mum has a new lease of life.

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Ashlyns Care Home

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