Review from J B (Daughter of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience

It's a tough time for the care home industry, and undoubtedly Ashlyns is working really hard. However, as the patients have dementia, I feel the level of communication between staff and relatives could be improved by having a key worker system.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Dear Jane, thank you for your review. We can certainly set up a regular phone call, however, it may not always be with keyworker due to staff allocation and holidays.

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Review from Alan R (Son of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience

The team behind Ashlyns Care Home and the staff who work there day in day out have done and are doing a wonderful job at keeping Mum, and all the other residents, safe and well in the current Covid-19 world of uncertainty. They are proactive in helping to arrange and manage visits which, given that

I have to travel 75 miles and at least 90 minutes each way, makes it as straightforward as possible. They manage to make things happen even in this highly restricted world and whilst Mum has lost all her external contact outside the beautiful walled garden, relying on visits to bring news in, we know she is safe and very well looked after. The team have built a strong personal relationship with Mum which she values hugely and if she's a little frail physically at 87 her mind keeps us all on point!
How to handle winter visits will be the next test I guess...
Keep up the great work and thank you for all that you do.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Dear Alan, thank you for your lovely review and your king words. The team really appreciate that you have given the home such praise and especially during these testing times.

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Review from Jim E (Son of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience

I cannot fault any aspect of Ashlyns since Mum joined in Jan 2020. It has always looked and felt right - her room, the communal facilities and the large enclosed garden; the staff, all of whom seem unceasingly friendly, helpful and caring; the catering and the wide range of activities and visiting services

that help stimulate the residents and add variety to the week. However, this review is mainly to praise their (and all of B&M Care) fantastic response to Covid-19. They chose to lock-down a week or so ahead of the general population, with extra stocks of food, PPE, cleaning products etc safely in place. They then maintained a rigid no-visitors regime until it was safe to resume, since when they have operated a strict but slick procedure for handling individual visits in a separate area. They have also organised regular access to testing. I have seen no evidence at Ashlyns of any of the care home doom-and-gloom reported in the media and I believe Mum could not be in a better place.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Dear Jim, thank you for your review and your kind words. The team really appreciate your feedback during these challenging times.

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Review from Gudrun A (Friend of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience

Excellent!

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Review from L O (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience

Ashlyns have been brilliant during the corona pandemic. They have kept my mym safe, well and happy during this difficult time. It's been a really trying few months not being able to visit Mum, but I've been kept in touch through Facetime, phone calls and email, which has been great. Now that visiting

has restarted, I feel that Mum is still safe and that her mental health has improved greatly. Hopefully, things will continue to improve, and the family will be allowed in the building soon.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Dear Linda, thank you for your very kind words and the staff appreciate your comments.

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Review from Dean K (Nephew of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience

I have always found Ashlyns to be a caring and welcoming place and it is a big comfort to me that my aunt is so well cared for and treated as an individual. The staff have also been extremely helpful with all the administration and dealings with the council.

Reply from Diane Delicate, Manager at Ashlyns Care Home

Dear Dean, thank you for your review and your kind words; the team really appreciate this feedback.

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Review from Kim S (Granddaughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience

My Grandad receives absolutely fantastic care; I couldn’t ask for better! The staff always welcome visitors with a friendly smile and are so accommodating and helpful. They have all been beyond fantastic during the coronavirus outbreak.

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Review from Janette P (Daughter-in-law of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience

My mother lived at Ashlyns for five years and I was very happy with the kind and thoughtful care given to her. So when my mother-in-law required care my family had no hesitation in asking Ashlyns for their help. Ashlyns went to great lengths to help and ensure my mother-in-law’s needs and likes were

met. I would not hesitate to recommend Ashlyns for a loved one to reside under their care.

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Review from D S (Son of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience

Top home caring staff and their commitment to keeping residents safe during Covid-19 despite inactive government was and is very reassuring.

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Review from Rachel (Daughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience

Residents are treated with care, kindness and dignity. The staff are excellent, many have worked at the home for a long time and take real pride in what they do. I’ve been very impressed with the way things have been managed around COVID, the team reacted quickly and have avoided any infections so

far.

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Review from Gillian R (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience

Ashlyns have been outstanding for my Dad who was diagnosed with Alzheimer's eighteen months ago. He is extremely tall and they went above and beyond to move a wall to fit in an extra-long bed (which they sourced), a higher shower and amazing redecoration and personalisation of his room. The care home

is as much like a family home as it is possible to be - soft furnishings, pictures and personalised decoration make everyone feel welcome. The menu and activity programme offers something for all and family and friends are always welcome. During the Covid-19 crisis, the home have kept families informed and consulted and have acted decisively to protect our loved ones. I am so happy we chose Ashlyns for Dad, the staff are all so caring and highly professional - I can't recommend it enough if and when you need to make this tough decision. Although I miss my Dad I couldn't ask for a more loving, caring place for him to be - and I know he is safe and well cared for.

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Review from Ros C (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience

The care and dedication my mother has received during the Coronavirus crisis has been exemplary. The staff have, without exception, risen to the challenge with honour. My mother has remained safe and happy and we will be eternally grateful. I know that the effort must have been exhausting for them all.

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Review from C L (Daughter-in-law of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience

I visited my mother-in-law last week for the first time since lockdown and continued to be overwhelmed by the standard of care and attention that has kept the residents free of the virus and in good spirits. I cannot praise all highly enough.

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Review from A M (Daughter of Resident) published on 5 July 2020
Submitted via Postal Card • Report

Overall Experience

Ashlyns has done very well indeed, during the lockdown. The staff remain pleasant and courteous, eager to please and thoughtful. Standards remain high. The gardens look lovely. Constructive feedback would be improving the food - eg more veg, crispy chips etc. Also, more by way of high-quality activities.

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Review from Marianne N (Daughter of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience

Lovely staff, great team, have protected residents amazingly during COVID outbreak.
Feel confident in the management and staff in protecting the residents. Communication with relatives has been excellent.
Lovely atmosphere. My mother is very happy and safe here. Lovely gardens, super cakes, well

led.

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Review from Debbie W (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

Ashlyns Care Home has provided exceptional care for my mum. They have had a proactive response to the Coronavirus which has kept the residents safe and well. They are now providing options to visit and this worked successfully today. It was nice to see mum after so long.

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Review from Sophie M (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience

My Mum moved into Ashlyns over a year ago as she has Alzheimer's. From planning her move to dealing with the unexpected challenges of Covid-19, the staff have been supportive and considerate with fast and efficient communication. Mum was made to feel extremely welcome and the on-going kindness and consideration

of the staff, even just by saying hello and smiling as you or a resident walk down the corridor, makes all the difference to Ashlyns feeling like home.

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Review from Colin (Son of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience

All options marked as "Excellent" apart from "Value for money", a rating I doubt anyone would use for that question - even at half the price!

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Review from Helen O (Daughter of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience

I have been delighted by the standard of care by the staff at Ashlyns from management to junior members of staff. My mother entered the home in October 2019. Management were very helpful with the admissions process, liaising with the out of area hospital, assisting with allowances and ensuring that

a room was available for her at short notice. I have been very impressed with the standard of nursing care. My mother is always washed and dressed nicely and has regular hairdressing and chiropody appointments. Ashlyns has also taken measures for my mother to see an optician, dentist and liaises with the local GP when other issues arise. In addition, Ashlyns is immaculately clean and the catering is very good.
However, it is the warmth of the staff at the home which makes this a truly outstanding place. My mother is treated with dignity and respect but the staff also sense when she needs extra emotional support. I have been overwhelmed by the kindness that has been shown to my mother since.

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Review from K G (Daughter of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience

This care home is in a lovely setting but easily accessible from Berkhamsted town and its facilities. It certainly feels more like a home than an institution with lovely colour schemes, well-kept gardens and very good food. The staff, led by a committed management team are unfailingly patient, cheerful

and professional. It is so reassuring to know that my mother has such a caring team looking after her.
I would have no hesitation in recommending Ashlyns. Fresh flowers in reception area too.

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Ashlyns Care Home

Care Provided by Ashlyns Care Home

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