St Audrey's Care Home

15 Church Street, Hatfield AL9 5AR

8.0 29 Reviews

Funding & Fees Guide for St Audrey's Care Home

Weekly Charges per Person

Self-Funded Residential Care from £1,408

(these prices are only a guideline, please contact St Audrey's Care Home to find out the exact price for your requirements)

Facilities

Close to Local shops

Gardens

Lift

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Television point in own room

Wheelchair Access

Order by:

Review from J D (Daughter-in-law of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience

My mother-in-law, who has dementia, was admitted to St Audrey's after a short stay at another home who said they could not meet her needs. On arrival, she was warmly welcomed at the door and from that moment she has had excellent care and the difference it has made is remarkable. She is eating well

and looks a totally different person and all the family are grateful knowing she is well looked after and safe.
A big thank you to all management and staff.

Reply from Samantha Lynch, Home Manager at St Audrey's Care Home

Many thanks for your kind review, we are so pleased that the hard work of the staff is recognised and that you and your family can see the huge improvement in your relative since moving in with us at St Audrey's.

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Review from Lorna H (Friend of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience

As visitors for 4 years to our resident friend, the reception from the staff has been pleasant and welcoming.
We have been readily encouraged to join in with seasonal events and any entertainments.
We have felt comfortable to approach the staff with any queries that we might have.
Altogether,m we

enjoy visiting St Audrey's Heritage Care Home weekly.

Reply from Samantha Lynch, Home Manager at St Audrey's Care Home

Thank you for your feedback, it is always a pleasure for myself and the team to welcome visitors to St Audrey's.

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Review from Michael M (Son of Resident) published on 9 October 2018
Submitted via Website • Report

Overall Experience

My father had several falls, one required hospital treatment. I was horrified to learn that the home's policy is that they do not send a member of staff to assist a confused elderly person who had to wait for 6 hours to be seen without food, water or assistance with toileting!

I contacted the area

manager who was totally unsympathetic and dropped the phone on me mid-conversation. I was then informed that a director would get back to me to deal with my complaint - two weeks later I'm still awaiting a response.

Other more minor complaints include poor quality food and shrinking of personal clothing during laundry service.

Staffing levels seemed low, especially at night and weekends.

Gardens and furniture are dirty and not well maintained.

On a positive note, the Assistant Manager was helpful and enthusiastic and tried to assist in any way she could.

My father is now well settled in a local home where I have noticed a great improvement in his care, appearance and contentment.

Reply from Davina Sellick, Head of Marketing & Communications at St Audrey's Care Home

We are glad to hear that your father has settled in well to his new surroundings. In respect of your other feedback, our Director of Operations has tried to contact you. I trust you will be able to respond to him in order to discuss these matters at your earliest convenience.

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Review from L T (Niece of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience

My Uncle has been living in St Audrey's since leaving hospital last December, he needed proper nursing care and looking after.
He was received by St Audrey's late one evening and a member of staff immediately made him feel truly welcome.
Alone and having been burgled then depressed since his wife

passed away 20 months previously, he was living in a state of neglect along with assorted health issues including very poor mobility but wouldn't accept outside help.
He is now eating properly, enjoying the safe luxury of a bath and being part of the community participating in house activities and the occasional lunch at the local pub.
The staff have gone above and beyond the call of duty after his latest admission to hospital visiting him (in their own time), alerting us to unexpected visitors, sorting out the DVLA and other utility providers who need to have the OK from my Uncle whilst they are on the telephone.
I live a long way away, it is such a relief he is in safe and friendly hands.
Thanks to all the staff. It's not an institution, it's a home.

Reply from Samantha Lynch, Care Home Manager at St Audrey's Care Home

Thank you so much for your kind words, your Uncle is very much a part of “our Home” and he is a pleasure to spend time with and care for.

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Review from Barrie A (Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience

The staff at St Audrey's Care Home are very helpful and I'm given a wash down in my room twice a week and given a bath once a week. I bathe in warm water, have my hair shampooed, lay in the bath and then I'm lifted out of the bath by a chair. My clothes are sorted out by the staff. Thank you.

Reply from Samantha Lynch, Care Home Manager at St Audrey's Care Home

Many thanks for your kind words, it is a an absolute pleasure to care for you at St Audreys.

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Review from Ken S (Son-in-law of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience

My mother-in-law was a resident of St Audrey's Care Home for nearly 5 years, sadly she died earlier this year at the age of 97. Throughout her time at the home, she would always tell everyone that she was happy there. She was always comfortable in a friendly, safe and caring environment. The management

and staff were competent and professional. During her last days, she was treated with dignity and compassion.

Reply from Samantha Lynch, Care Home Manager at St Audrey's Care Home

Many thanks for your kind review, it was a pleasure to care for your Mother-in-Law whilst she lived with us at St Audreys.

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Review from Greta P (Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience

I am happy here, the carers are amazing in their attention to us all. For instance, when I see a young girl with their gentleness, tend an elderly man into a wheelchair for his need, my heart is really touched. When I say that I am not lessening what volunteers do, its just an age gap thing - not fair!

No, we are all gently aided.

Reply from Davina Sellick, Head of Marketing & Communications at St Audrey's Care Home

Thank you so much for the lovely feedback about the care and support you receive at St Audrey`s. We will ensure that the Home Manager and her team are made aware of your lovely comments.

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Review from Sally S (Daughter of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience

My father moved into St Audrey's in June 2018 for a 6-week stay and the staff were wonderful towards him, nothing was too much trouble. They were kind and compassionate and did their best to support him and also support us, his immediate family, with this transition into a care home, which he did not

find easy.

Reply from Davina Sellick, Head of Marketing & Communications at St Audrey's Care Home

Thank you for the feedback about the care and support received by your loved one at St Audrey`s. It is always lovely to hear about the positive difference our staff teams are making. We will ensure Samantha and her team are made aware of your feedback.

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Review from Michael J (Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

I cannot fault the care - all first class.

Reply from Davina Sellick, Head of Marketing & Communications at St Audrey's Care Home

Thank you so much for such a great review of our St Audrey's Care Home in Hatfield. I will ensure your feedback is passed to the team at the home.

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St Audrey's Care Home

Care Provided by St Audrey's Care Home

Good to Know

Funding & Fees Guide for St Audrey's Care Home

Facilities