Beane River View

Quantum Care Ltd, 1 Beane View, Port Vale, Hertford SG14 3UD
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9.6 39 Reviews
  • Beane River View, Hertford
Beane River View, in Hertford, provides a range of care services for older people, including: residential care, dementia care and respite breaks.

The home is warm and inviting and is ideally situated next to the River Beane. Located just a minute’s walk from the centre of Hertford, Beane River View has fantastic transport links, including two train stations based within the town and easy access to the A10.

Residents benefit from a wide range of communal areas to relax or socialise in within the home, or they can enjoy the privacy of their own room. Each bedroom is fully furnished with en-suite facilities and the nurse call system ensures that residents can relax knowing that care is always on hand should they need it.

Residents can also enjoy the onsite café at Beane River View, where they can welcome loved ones for tea, coffee and other refreshments.

The activities team arrange a varied activities programme inclusive of activities to suit each resident's hobbies and interests.

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Care Provided by Beane River View

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dariusz Bancerek (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Beane River View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,408

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Beane River View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting hours


Beane River View Reviews (39)

Total of 39, showing 1-20
9.6

Beane River View has a Review Score of 9.6 (9.634) out of 10, based on 12 reviews in the last 2 years. Over all time Beane River View has 39 reviews.

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Review from Ricky S (Son of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently a resident at Beane River View in Hertford and the service and care she receives is first-class.
Very professional, from the office and seniors to the care workers themselves who constantly try to make the resident's life as good and comfortable as possible.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Beane River View

Thank you for brightening our day with your kind review. Our team is passionate about making a difference in the lives of our residents and their families.


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Review from S M (Wife of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has enjoyed his stay at Beane River View on each occasion. The staff are lovely, friendly and welcoming. Only issue has been around sorting a district nurse to visit but we think we may have cracked this going forward. Hope to have him back in later this year for his/my break.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Beane River View

Thank you for taking the time to share your positive experience with us! It's incredibly rewarding to know that our efforts to create a warm and welcoming environment for our residents are being recognised.


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Review from A W (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, friendly staff.
Extremely caring.
Lots of activities and events during December for Christmas. Beautifully decorated for Christmas.

Reply from Deborah Yadev, Marketing Manager at Beane River View

Thank you for your comment. The team at Beane River View will be delighted to hear your feedback. Wishing you a lovely day!


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Review from W G (Daughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing Beane River View was prompted by several factors:
The manager's friendly welcome instantly put us at ease. His gentle interaction with residents during our first visit was an indication of his 'get involved' style.
He knew their names and more importantly, he was a familiar face. Their response
was such that they seemed happy, in a 'safe pair of hands'.
His approach reveals his background is actively in elderly care and is a 'lead by example' manager. (Big plus for us.)
Staff were genuinely friendly. Not just 'for show'. They interacted with residents (and each other!) like they wanted to be working there. (Another tick!)
Dementia is a journey. It's comforting knowing a care team understands this and is patient and willing to navigate a family through this process.
Staff are approachable, listen to and act on questions and actively encourage family involvement.
This is Mum's 'new home'. Trusting her 'extended family' to keep her safe, well and happy is what any family wants for their parent.

Reply from Deborah Yadev, Marketing Manager at Beane River View

Thank you for your comment. The team at Beane River View will be delighted to hear your feedback.


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Review from Jocelyn C (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sister visited our mother a couple of times before Christmas and found her being included in group activities (singing and a party event with a singer). She was spoken to and offered food etc. and had been prepared for the event with a hair wash and nail varnish and dressed in nice clothes.
We generally felt that our mother was cared for fairly well and the carers talk to her in a way that shows they know what she likes. They use physical contact, e.g. holding her hands or putting an arm around her shoulders. They were using eye contact when talking to her and waited patiently for her responses.
There were times when she may have been left without attention for longer than might be ideal and the carers seemed distracted or even engrossed in their phones rather than focussing on the moment, but overall we feel that they do a good job with our mother's limited communication and involvement with activities. She certainly responds to them with smiles and seems happy.

Reply from Debbie Gilard, Head of Corporate Services at Beane River View

Thank you for your review. Feedback is always really important for us as it helps us to let our teams know where they are doing really well, as well as identifying any areas where we can improve the service we offer to our residents and families. We will share your very positive comments about your mother’s care with our team. In relation to carers using phones, we use care planning software in our homes and our colleagues record all care given on hand-held devices that resemble mobile phones, which may have been the case in this instance. We will, however, ensure that we share your feedback in relation to this with the team. Once again, thank you for taking the time to review our services.


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Review from M W (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beane River View is homely, the staff are all so kind, patient and caring. The meals are homecooked and there's lots of choice. The run-up to Christmas was great, the residents made cards, decorations, had a party, went to a panto, and out for a pub lunch. It's such a friendly home, you feel happy knowing
your loved one is being looked after and most importantly - safe.

Reply from Deborah Yadev, Marketing Manager at Beane River View

Thank you for your comment. The team at Beane River View will be delighted to hear your feedback. Wishing you a great day!


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Review from L H (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very accommodating for Dad, as he isn’t the easiest person, always trying to encourage him to do things, they do a great job. Trying to encourage him to eat the right stuff, has a bit of an issue with food, there’s a lot Dad doesn’t like.

Reply from Deborah Yadev, Marketing Manager at Beane River View

Thank you for your comment. The team at Beane River View are delighted to have your dad stay with us. Wishing you a lovely day!


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Review from Mark E (Son of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently suffered a fall due to her poor balance and ended up in hospital requiring a hip replacement. The staff at the home were totally professional calling an ambulance, looking after Mum and keeping me informed. Once returned to the home after the operation, the staff at Beane River have done
everything required to help my mum recover.

Reply from Deborah Yadev, Marketing Manager at Beane River View

Thank you for your comment. The team at Beane River View are delighted to have your mum stay with us and we all wish your mum a speedy recovery. Wishing you a great day!


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Review from Michael B (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the overall care that my father receives. The cleanliness is good and the room is well-designed. The staffing levels also seem to be good. The only comment I would make is there doesn't seem to be too much activity organised when I visit. Although I have been to a couple of events that
are fun and well-organised. The only other comment I would make is that there seems to be a lot of food waste and I don't understand why so much food is prepared.

Reply from Deborah Yadev, Marketing Manager at Beane River View

Thank you for your comment. The team at Beane River View are delighted to have your father stay with us. Wishing you a great day!


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Review from Kevin J (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have come to believe that my mother is in the best place for her. The caring staff are well-intentioned, good-humoured and generally responsive to her needs. The administrative staff are likewise pleasant and willing to help and to keep me informed.

Reply from Deborah Yadev, Marketing Manager at Beane River View

Thank you for your comment. The team at Beane River View are delighted to have your mother stay with us. Wishing you a wonderful day!


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Review from Rosanna C (Daughter of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 99 year old mother has been a resident for 15 months and still is. I can only say that my mother couldn't be in a better place. The staff are amazing, from the cleaners/carers/activity ladies/kitchen staff and office staff.
Not forgetting maintenance!
Last December, Mum had a fall, was in bed for
a month. The carers nursed her and then occupational therapists came regularly and got her walking again.
The staff and residents feel like a second family, the place is so relaxed. Mum has her hair done weekly on the premises. A chiropodist 6 weekly and her nails painted. The activity ladies are always thinking of different activities for the residents to do. In the nice weather, they can sit in the garden.
Mum has a lovely room. She has a good choice of food daily. If there is nothing Mum wants, the kitchen staff make her a salad.
Again I cannot fault Beane River View, Hertford.

Reply from Deborah Yadev, Marketing Manager at Beane River View

Thank you for your comment. The team at Beane River View are delighted to have your mother stay with us. Have a wonderful day!


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Review from Christine Y (Niece of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came to live at Beane River View in 2017 when her increasing frailty made it unsafe for her to remain in her own home.
The care she received was exemplary, staff were fully engaged with her and encouraged her to the best of her physical and mental ability. My aunt enjoyed chatting to them (whilst
she was still able).
As a family, we were always made welcome and encouraged to visit as often as we wanted. She was always well presented, hair done and nails painted - she was safe, happy and treated most fondly by the staff.
My aunt died on 24 June, at the grand old age of 102 - the oldest resident in the home. Following her funeral, her wake was held at Beane River View and staff were able to attend. On behalf of all our large family who are spread far and wide, who came together on the day - I say thank you to the care staff, for the wonderful buffet and last but not least to the manager, whose help and advice has been much appreciated.

Reply from Deborah Yadev, Marketing Manager at Beane River View

Thank you for your comment. Your aunt was a wonderful lady and will be dearly missed. Wishing you and your family all the best from the team at Beane River View.


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Review from Mike L (Son of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is now a resident, it's an excellent home. Simple as that.

Reply from Deborah Yadev, Marketing Manager at Beane River View

Thank you for taking the time to review our home, we are extremely proud of our team here and your ratings are appreciated. Have a lovely day!


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Review from Kate M (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this home highly enough, and I know what 'not so good' looks like as we moved my father from another care home in Nov 21. Sadly he passed away in July 22. He had dementia and eventually, could do nothing for himself, finally becoming bedbound. The staff were out of this world and treated
him as if he were their own father. In fact, the love, care, and attention were felt throughout the entire home, from management to office staff, kitchen staff, and cleaners, it's like one big family. I had total peace of mind that he was getting the very best care available, honest loving care. In the week that dad became very poorly towards the end of life I stayed with him all day and the staff looked after me too, both physically in terms of offering me food (which was absolutely delicious) and drinks and emotionally, doing everything in their power to make both of us as comfortable as possible. I'd give this home 10 stars if I could.

Reply from Deborah Yadev, Marketing Manager at Beane River View

Thank you very much for this heartfelt review of our home, if there is ever anything we can support more with, please let us know. Have a lovely day!


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Review from Gillian H (Daughter-in-law of Resident) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother-in-law was only in Beane River for two weeks, she was very well looked after and cared for. My mother-in-law was happy and comfortable. The manager and his staff were always very helpful and spent time both on/off the phone explaining or helping us. Nothing was too much trouble. Clean
and cheerful home.

Reply from Deborah Yadev, Marketing Manager at Beane River View

Good day, and thank you for taking the time to send in that lovely review of our care home. We are extremely proud of our team at Beane River, and they would be happy to hear your kind words.
Best wishes to you and your family.


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Review from C M (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to the care home in March 22 and was welcomed very well with great kindness and care. My father was blind and suffering from Alzheimer's. He felt safe and secure, which he had not done for many months in his own home. Sadly my father passed away after only 4-weeks at the home, but they
kept me fully informed about him at all times.

Reply from Deborah Yadev, Marketing Manager at Beane River View

Good day, and thank you for taking the time to send us a review. May the memories of Dad continue in your hearts as they would in ours. May Dad rest in eternal peace.


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Review from Karen G (Daughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful staff. After only a few weeks my mum's mental and physical wellbeing had improved enormously. These people are kind and really know what twenty-four hours a day care is all about.

Reply from Deborah Yadev, Interim Marketing Manager at Beane River View

Good day and thank you for the kind reviews about our home, the team here try their best to ensure everyone is treated fairly and supported in all areas. Have a lovely day.


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Review from Kim C (Daughter of Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Beane River have always been courteous, helpful and most importantly very caring of Mummy, even in these hideous, difficult times. They have gone out of their way to make sure we could visit when allowed, etc.

Reply from Sarah Thomas, Social Media & Marketing Assistant at Beane River View

Seasons greetings and thank you for your kind review. We will pass your response on to the home and the staff and we hope that your mother enjoys her stay with us at Beane River View.


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Review from Jillian M (Sister of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law was with you for about 3 years and then her husband has now been with you for about 3 years. I visited my sister-in-law regularly and both she and my brother have always enjoyed their food there. They have various stimulating forms of entertainment and also enjoyed the garden, which
is very attractive.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Beane River View

Thank you for this wonderful review. We are so very pleased to have been able to support two members of your family and are grateful to you for evidencing the wonderful care they have received throughout their stay in this home. At Quantum Care, our residents’ health and safety, wellbeing and happiness are always at the forefront of everything that we do. We do hope that both your sister-in-law and your brother will continue to live well at Beane River View for many years.


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Review from A W (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are extremely happy with the exceptional care that you have and continue to provide my mother. During what has been a very difficult time for everybody, we as a family could not be more grateful to the entire management and staff for what you have done to keep everyone safe, whilst also
providing exceptional care and empathy to my mother. Thank you for everything that you have done, you have an exceptional team that I know you are very proud of. We could not be happier as a family, and thank you once again for the love and empathy you have shared with my mother.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Beane River View

Thank you for this amazing review and your kind words of praise for the staff and management at Beane River View. It is a real privilege for us to look after our residents, getting to know them and providing the best possible care for them. Our homes and staff have been very careful to manage visits and admissions in strict accordance with our Admission’s Guide, ensuring the health, safety and well-being of our residents and their families have remained at the forefront of everything we do. We are very pleased to hear your mother is happy living at this home and will certainly pass on grateful thanks to our wonderful staff.


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Current Review Score: 9.6 (9.634)

Overview of Review Score

The Review Score of 9.6 (9.634) out of 10 for Beane River View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.634 for Beane River View is calculated as follows: ( (98 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 142 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beane River View is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

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Vladimira Jarvis

Job Title: Interim Home Manager

The Home Manager runs all aspects of the home and ensures that the home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.


Amanda

Amanda Norwood

Job Title: Chef Manager

I listen to the residents to find out their preferences to make sure they don’t miss out on their favourites.


Trish

Trish Burton

Job Title: Housekeeping Manager

I find my job incredibly rewarding and love interacting with the residents.


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Fiona Cox Greenwood

Job Title: Administrator

The Administrator will focus on the smooth running of the home; in whatever area they may be needed. From greeting visitors to recruiting, the Administrator is present in many aspects of life in the home, even if you don’t always see them! To be successful in the role, our Administrators have to be flexible and calm, able to multi-task and always keen to take on a new challenge. It’s often the Administrator that brings the IT skills to a home, helping them to keep everything organised. Above that though, Administrators are communicators, able to speak confidently and listen closely to everyone from Managers and Care Workers to visitors and residents.


Frequently Asked Questions about Beane River View

What types of Care is Beane River View registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Beane River View provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Beane River View have?

There are 40 Single Rooms.

What are the Facilities & Services at Beane River View?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Beane River View to the centre of Hertford?

0.4 mile(s) as the crow flies, distance by road may be significantly further.