Beane River View

Quantum Care Ltd, 1 Beane View, Port Vale, Hertford SG14 3UD
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9.6 39 Reviews
  • Beane River View, Hertford
Beane River View, in Hertford, provides a range of care services for older people, including: residential care, dementia care and respite breaks.

The home is warm and inviting and is ideally situated next to the River Beane. Located just a minute’s walk from the centre of Hertford, Beane River View has fantastic transport links, including two train stations based within the town and easy access to the A10.

Residents benefit from a wide range of communal areas to relax or socialise in within the home, or they can enjoy the privacy of their own room. Each bedroom is fully furnished with en-suite facilities and the nurse call system ensures that residents can relax knowing that care is always on hand should they need it.

Residents can also enjoy the onsite café at Beane River View, where they can welcome loved ones for tea, coffee and other refreshments.

The activities team arrange a varied activities programme inclusive of activities to suit each resident's hobbies and interests.

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Care Provided by Beane River View

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dariusz Bancerek (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Beane River View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,408

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Beane River View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting hours


Beane River View Reviews (39)

Total of 39, showing 21-39
9.6

Beane River View has a Review Score of 9.6 (9.634) out of 10, based on 12 reviews in the last 2 years. Over all time Beane River View has 39 reviews.

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  • 12
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Date Published

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Review from Gary S (Son of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum is well looked after, always clean and comfortable. The food is very good, also the staff always attentive and patient.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Beane River View

Thank you for this kind review. Our staff take great pleasure in looking after all their lovely residents and ensuring they live as full and interesting lives as possible. We hope your mother will continue to enjoy living at Beane River View.


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Review from Angela T (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful to see dad as best we can at the moment. Nice that he has a friendly home life with the staff who are superb. He is being looked after so well and we really appreciate what the staff are doing for him.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Beane River View

Thank you for your wonderful feedback and very kind words regarding the wonderful care being provided for your father. It’s a pleasure to hear your father is happy, well cared for and enjoying life at Beane River View.


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Review from R A (Son of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now had 3 years residency at Beane River View even during this time she has received exceptional care by all the staff and management without exception. The combination of care, medical attention and good nutrition have resulted in mum achieving a stable and healthy condition whilst suffering
the chronic symptoms of dementia. A massive thanks to the team who have really pulled out the stops during this year's events.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Beane River View

Thank you for your kind words of praise for the high quality of care provided by the staff and management at Beane River View, who have looked after your mother for the past 3 years. As dementia specialists, it is a genuine privilege to be able to care, support and ensure we achieve the very best quality of life and outcome for all our residents. We are pleased to hear your mother is reaping the benefits of this and hope she will continue to enjoy living here for many years to come.


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Review from D P (Husband of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Saw my wife on a garden visit today, in these unusual times having not seen her for four months I didn't know how she would be. I am very pleased to say she looked well and contented and I felt extremely relieved. Well done all the staff in these difficult circumstances.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Beane River View

Thank you for this very kind review. We are so pleased you had the opportunity to see your wife during a recent garden visit, with social distance measures in place, and that the staff’s wonderful care of your wife has kept her safe and well throughout these uncertain times. The staff and Beane River View will be pleased to hear of your compliments and look forward to your next garden visit.


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Review from N H (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so well looked after at Beane River View. All her carers are lovely, approachable and accommodating. During the lockdown, I have been so impressed with how well it's been handled from early lockdown to keep residents safe to allowing me to visit, putting Mum's safety first.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Beane River View

Thank you for this wonderful feedback. The health, safety and wellbeing of our residents are our most important priorities. We are pleased to hear that you have been impressed by our approach to these, as well as the kind and caring nature of our staff at Beane River View. We sincerely hope that your mother will continue to enjoy living at this home for many years to come.


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Review from E L (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home are kind, caring, compassionate and fun.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Beane River View

Thank you for your kind feedback regarding the quality of care provided for your relative at Beane River View. Our staff are keen to provide variety and interest for all the residents that live with us, as well as to ensure they have fun and enjoyment too!


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Review from G W (Resident) assisted by family/friend published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my third visit to Beane River View and I was very well looked after by the caring staff who were always attentive to my needs. My visitors found the staff to be hospitable and friendly. I expect to be coming back for another respite week.

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Review from J D (Daughter of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful staff, also very attentive and caring for all their clients.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Beane River View

Thank you for this kind review. We are so pleased to hear that our wonderful staff at Beane River View are delivering such high quality care. Our residents genuinely are at the heart of all we do and it is a real privilege to care for them and help enrich their lives, whilst in our homes.


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Review from C K (Son of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved mum from another care home where she wasn't happy, she now appears extremely settled and happy. She gets on well with the staff who are extremely friendly, helpful and caring. As he has been away for most of September, I have been unable to give the manager an 'excellent' rating, however,
this is no reflection on him and there have been no issues with general management of the home. All in all, I am very happy with mums placement at Beane River View.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Beane River View

Thank you for this wonderful review. We are so pleased to hear that your mother is very happy and settled in her new home. We hope she will make many new friends and continue to enjoy life at Beane River View for many years to come.


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Review from K T (Daughter of Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was at Beane River for 13 months. The carers were all very kind, caring and humorous. Food was excellent and the home was kept clean. Due to the distance, I would only visit once a week. Therefore, I didn't know how many activities took place each week. The cinema and made-up pub are very good.

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Review from Susan H (Wife of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I and family are really pleased with Beane River's attention to detail and wish to support both the individual at Beane River and the spouse and family. The house feels like a home. Care is thorough and sympathetic and the staff's care includes not only the new resident but also the resident's spouse.
The Manager and his team are a blessing.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Beane River View

Thank you for taking time to write this wonderful review. The staff and management at Beane River View will be delighted to hear how contented you and your family are with the high standards of care provided. This quality of care, in turn, provides great peace of mind for the family. We hope your relative will continue to enjoy life at Beane River View for many years to come.


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Review from M D (Grandson of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, homely atmosphere. Staff excellent, as are the facilities.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Beane River View

Thank you for this kind feedback, which we very much appreciate. Our residents truly are at the heart of everything we do in our homes and it’s always a pleasure to receive positive comments from their families too. We will ensure your feedback is passed onto the staff at Beane River View.


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Review from H H (Husband of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff working in challenging times for the care sector. Excellent choice of food. Relatives looked after and always informed. Residents and relatives are treated with dignity.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Beane River View

Thank you for this kind feedback which we will ensure is passed on to the staff at Beane River View. Our trained Chefs do a marvellous job of providing a wonderful selection of food, suitable for a range of dietary needs, and often go the extra mile when catering for special occasions for their residents. It’s good to hear that you and your family are pleased with the quality of service provided at this home.


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Review from M P (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The best thing about Beane River View is the staff. They all treat the residents with kindness and respect and ensure that their dignity is maintained. The food is great too!

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Beane River View

Thank you for this lovely review for Beane River View. We only employ staff who genuinely wish to care for the elderly and are very proud of them. Our trained Chef's delight in making mealtimes and special occasions a pleasure for our residents and their families too.


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Review from Bruce H (Son of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy and settled at the home, she only has good words to say and is very happy to return "home" after either I or my sisters have taken her out. All the staff are fantastic and can not do enough, absolute credit and joy to talk to. Her room is always clean and smelling, she compliments
the food and her own shower has made a great difference.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Beane River View

Thank you for this wonderful compliment regarding our staff, management, facilities and the quality of care provided for your mother at Beane River View. Our residents really are at the heart of everything we do and your feedback says it all! We truly hope that your mother will continue to live well here, enjoy new experiences and make many new friends.


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Review from Ann L (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has resided here since April 2016. He has vascular dementia. As his needs have changed they have been met by introducing dementia resources. When dad is ill a doctor is called and I'm updated with the results.
All the carers seem to know dad and his needs. They are always very friendly and attentive.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Beane River View

Thank you for this lovely review praising the attentiveness of the staff and the care that your father receives at Beane River View.


As dementia specialists, we are always looking at ways to improve the wellbeing of our residents as their care needs change. We hope your father will continue to enjoy life at this home for many years to come.


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Review from N E (Brother of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very relieved that I know that my relative is always well looked after, is kept safe, comfortable, well-fed and as contented as possible in the circumstances of dementia. I have been impressed by how much effort and imagination staff and management have put into the communal life of the home,
especially at Christmas. I have also always been kept well informed of any medical situations occurring.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Beane River View

Thank you for this wonderful review. We are very proud of all our staff and the fabulous care they provide to enhance the lives of our residents. It is very touching to hear that your relative is benefiting from this high standard of care and we hope they will enjoy many more festive events at Beane River View in the near future.


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Review from Alison W (Daughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Beane River View is a caring, secure home for my mum.
She regularly comments on the lovely staff and how happy she is to be there.
The activities are engaging; my mum recently started singing with the choir and a concert was held at Christmas.
Staff keep me informed if they have any concerns about
my mum.

Reply from Cassie Larham, Care Services and Marketing Manager at Beane River View

Thank you for submitting a review. Feedback is very important as it helps us continue to maintain the high level of care we provide to our residents. The team at Beane River are totally committed to ensuring residents' lives are fulfilled, and will always encourage residents to continue with existing hobbies or try something new to keep them actively engaged.


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Review from Carol N (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. All staff are very professional but treating residents as important individuals with specific needs. Interior is always sparkling clean, bright, attractive with "memory corners and areas"
Menus varied to suit every palette and residents encouraged to eat and drink at regular intervals.
Beane River View is indeed a "home from home".

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Current Review Score: 9.6 (9.634)

Overview of Review Score

The Review Score of 9.6 (9.634) out of 10 for Beane River View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.634 for Beane River View is calculated as follows: ( (98 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 142 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beane River View is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

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Vladimira Jarvis

Job Title: Interim Home Manager

The Home Manager runs all aspects of the home and ensures that the home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.


Amanda

Amanda Norwood

Job Title: Chef Manager

I listen to the residents to find out their preferences to make sure they don’t miss out on their favourites.


Trish

Trish Burton

Job Title: Housekeeping Manager

I find my job incredibly rewarding and love interacting with the residents.


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Fiona Cox Greenwood

Job Title: Administrator

The Administrator will focus on the smooth running of the home; in whatever area they may be needed. From greeting visitors to recruiting, the Administrator is present in many aspects of life in the home, even if you don’t always see them! To be successful in the role, our Administrators have to be flexible and calm, able to multi-task and always keen to take on a new challenge. It’s often the Administrator that brings the IT skills to a home, helping them to keep everything organised. Above that though, Administrators are communicators, able to speak confidently and listen closely to everyone from Managers and Care Workers to visitors and residents.