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Belmont View has a Review Score of 8.8 (8.839) out of 10, based on 6 reviews in the last 2 years. Over all time Belmont View has 35 reviews.
Review from William R (Husband of Resident) published on 28 February 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Belmont View
Thank you for your kind review. Our homes are always keen to make improvements, which lead to the wellbeing of our residents - so feedback from residents and families, such as yourself, is important to us. The staff at Belmont View will be delighted to hear of your kind comments regarding your wife’s care during her stay with us.
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Review from K A (Resident) published on 30 October 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Belmont View
Thank you for this wonderful feedback on the care and support provided at Belmont View during your respite stay. The management and staff will be delighted to receive such great praise. With regards to food, whilst our trained Chefs are able to provide many different, nutritionally balanced meals, a specific diet as advised by your GP was followed during your stay. We look forward to welcoming you again at Belmont View.
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Review from Christine S (Daughter of Resident) published on 14 December 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Belmont View
Thank you very much for this wonderful feedback and praise. We are very proud of the staff that work in our homes as they often go that extra mile to enrich the lives of our residents. Thank you once again for taking time to do this - we will ensure this feedback gets passed onto the hard working staff at Belmont View.
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Review from L T (Daughter of Resident) published on 1 August 2018
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Overall Experience
4.0 out of 5
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Review from G N N (Husband of Resident) published on 14 June 2018
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4.0 out of 5
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Review from David M (Brother of Resident) published on 4 June 2018
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4.0 out of 5
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Review from Hazel L (Wife of Resident) published on 30 May 2018
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3.0 out of 5
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Review from Anne J (Daughter-in-law of Resident) published on 30 May 2018
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5.0 out of 5
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Review from Ron N (Wife of Resident) published on 29 May 2018
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5.0 out of 5
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Review from Anthony H (Son of Resident) published on 22 May 2018
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5.0 out of 5
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Review from John H (Husband of Resident) published on 22 May 2018
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5.0 out of 5
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Review from Andrew E (Son of Resident) published on 30 April 2018
Submitted via Website •
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4.0 out of 5
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Review from Peter L (Husband of Resident) published on 5 June 2017
Submitted via Website •
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5.0 out of 5
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Review from Michael L (Son of Resident) published on 18 April 2017
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5.0 out of 5
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Review from Pauline W (Sister of Resident) published on 4 January 2017
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Overall Experience
5.0 out of 5
What I am really saying is that I'm so grateful to everyone - managers, girls on reception, careers, housekeepers and the dear lady delivering the laundry. You are all such special people. I thank you all from the bottom of my heart.
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The Review Score of 8.8 (8.839) out of 10 for Belmont View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.886 for Belmont View is calculated as follows: ( (63 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.886
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.953 Points relating to the number of positive Reviews for Belmont View is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17. 6 Positive Reviews ÷ 17 = 0.353
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 May 2019
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Job Title: Registered Home Manager
Joined: 2013
Sharon Howe started her career in the care sector over 20 years ago and progressed to management level whilst at Belmont View residential home, where part of her responsibilities was to manage an effective respite unit and day care centre. Sharon then went on to manage two other Homes within the organisation before returning to be the Home Manager of Belmont View in January 2013.
Job Title: Deputy Home Manager
As Deputy Manager, I ensure the best quality person-centred care is delivered to all our residents. I am passionate about the Rhythms of Life ethos and promoting this within the home.
Job Title: Deputy Home Manager
The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.
Job Title: Chef Manager
I enjoy being able to provide an enjoyable. Quality food experience for the residents.
Job Title: Administrator
I enjoy my work mostly because of the variety I find in it, but also because it gives me a chance to keep things organised and to meet and interact with people.
Job Title: Housekeeping Manager
Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where resident's dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well-maintained and presented in a way to creates a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.
Job Title: Receptionist
I enjoy my role as a receptionist because no two days are the same. It is a people-focused job which allows me to have a lot of contact with residents and their families. I am often the first point of contact for the care home, which enables me to make a great impression from the get go. I am always busy, often multitasking, and I enjoy my job as I provide support for the admin team as well as to residents, families and colleagues.
