St Andrews Care Home

Great North Road, Welwyn Garden City AL8 7SR
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9.3 50 Reviews
  • St Andrews Care Home, Welwyn Garden City
Providing quality residential care since 2001, St Andrews is situated in private grounds, surrounded by tranquil parklands. The home also enjoys spectacular views of Welwyn Garden City golf course and within easy access to the A1.

St Andrews prides itself in providing the very highest standards in personalised, specialist care to all of its residents and the staff work hard to ensure the residents feel fully at home.

The home offers single en-suite bedrooms, which they actively encourage residents to personalise. Some rooms have an extra shower facility.

Depending on an individual's specific requirements, St Andrews offers differing levels of care within different areas of the home. The Garden Suite offers care to those with dementia related needs, including individual and organised activities. Specialist residential care is provided in surroundings specifically designed for residents with high levels of dependency. This environment also provides easy access to spacious grounds for more physically active residents.

St Andrews offers residents a choice of lounges and dining areas, a period style parlour and themed reminiscence rooms. The beautifully manicured gardens at St Andrews offer a safe environment, with easy access for outdoor activities.

St Andrews offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and benefits from a safe dementia environment.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.

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Care Provided by St Andrews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Juline Thomas-Dixon (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Funding & Fees Guide for St Andrews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact St Andrews Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Andrews Care Home Reviews (50)

Total of 50, showing 1-20
9.3

St Andrews Care Home has a Review Score of 9.3 (9.309) out of 10, based on 13 reviews in the last 2 years. Over all time St Andrews Care Home has 50 reviews.

Overall Experience

  • 38
  • 11
  • 0
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  • 1

Date Published

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5
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Review from Ariane B (Daughter of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mum was at St Andrews for 4 years before we moved her in May '24. General staff turnover at St Andrews is high so there is little continuity. Staffing levels are low. There were roughly half the staff per 10 residents compared to her new home. Consequently, there were often times when I and another
resident's son would sit in the lounge with residents for periods of an hour with zero staff present. We cannot comment on the non-dementia units which may be better but I absolutely would not leave anyone with dementia at St Andrew's even with a new manager. B&M Care's "profits before all else" attitude means staffing levels are at a minimum, corners are cut and residents are often not safe. Our mother was assaulted by other residents (punched in the face, hit on the head hard with a walking stick etc.) and covered in bruises, because the dementia residents were left unsupervised. There is currently an ongoing investigation so I cannot comment on other serious issues but will do when resolved.

Reply from Juline Thomas-Dixon, Home Manager at St Andrews Care Home

Dear Ariane, We are sorry to learn that you feel the care and support your Mum received at St Andrew's fell short of the high standard we aim to provide. We take all concerns seriously and we have fully investigated any previous issues. Your feedback is invaluable, and we are committed to continuing to drive improvement and making sure all residents receive the best care and safety at St Andrew's. Warm regards


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Review from V H (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was lucky to find St Andrews Care Home for my Mum when she needed more support than we could provide her with at home. From the moment she arrived, we were all made so welcome. The staff are amazing, so caring and knowledgeable and the building is well maintained and clean. The garden is lovely and
accessible which my Mum enjoyed.

Reply from Juline Thomas-Dixon, Home Manager at St Andrews Care Home

Your mum was such a lovely lady and was dearly loved by all staff, it was so lovely to have met and cared for her and to have had the pleasure of supporting you through such difficult times, you will always be part of the St Andrew's family and we hope that you will pop in from time to time for a chat over a tea or coffee, but until then all the very best.


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Review from Fiona F (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find a suitable care home for our mum, who is in the early stages of dementia. St. Andrews has proven to be the perfect choice. The staff are warm and welcoming. They have always been very supportive to Mum, and incredibly patient. They will always make themselves available to you if needed.
They are always encouraging Mum to attend some of the daily events on offer. We know Mum is safe and well looked after.

Reply from Juline Thomas-Dixon, Home Manager at St Andrews Care Home

Hi Fiona, many thanks for your kind words, we strive to serve. Warm regards.


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Review from A R (Daughter of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

St Andrews is always warm and welcoming. The staff are friendly and willing to give their time when needed. They have shown patience and tolerance. The facilities are cheerful and well-maintained and always clean. There are a variety of activities on offer, our Mum is not yet ready to participate in
these but staff are inviting and encouraging her at every opportunity.

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Review from Isobel G (Respite Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I went to St Andrews Care home for two weeks of respite care while I was recovering from surgery. Despite not being a 'typical' care home resident, the staff went out of their way to make me feel at home and part of the community. The staff at the St Andrews Care home are excellent, they are a lovely
team and there is a wonderful warm and friendly atmosphere. They are very experienced and helpful, willing to meet each resident's needs. I was amazed at how familiar they are with each resident's likes and dislikes and how they take the time to meet them. The care home is lovely, it is well-maintained and clean and each bedroom in my building has its own en-suite shower room. The lounge/dining area was particularly nice and well used by residents as an area for activities, to socialise, to watch television or to read a book. The gardens and patio were very pretty and were very nice for sitting outside or having a walk when the weather is good.

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Review from P A (Niece of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Andrews has always been friendly and welcoming. They gave our uncle a safe and comfortable home, accommodating his particular needs and encouraging him to partake in all the varied activities provided. We knew from the start that we had made the right choice.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Thank you very much for your lovely review. This will be shared with the whole team who always have a positive attitude and love what they do. We really miss your uncle here at St Andrews.


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Review from Christine E (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both Mum and Dad are residents at St Andrews Care Home. It's reassuring for the family to know they are safe and well cared for 24/7. All the staff are professional but I hadn't expected they would also form friendships with my parents and my family. The staff are always available to speak to me in
person or on the phone.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Looking after your parents is our pleasure Christine. Thank you very much for your lovely review which is being shared with the whole team. Kind regards.


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Review from Tony A (Nephew of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since first enquiring about St Andrews, I have been met with welcoming, cheerful, empathic and professional staff who, despite them attending to many residents with a wide variety of needs, always give our requests and needs the highest priority. In the four months my uncle has been a resident, his
diet, health and attitude have all improved and he seems happier at St Andrews, than he has for many years. His sight and mobility are poor and will not get better, but he is alert and is benefitting from the social contact and mind-stimulating activities available. Thank you!

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Thank you very much for the encouraging words to our lovely staff at St Andrews. We love what we do and hearing your view is very important to us.
Kind regards.


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Review from Sally K (Daughter of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for our mother was not easy. With moderate dementia but still physically able at 90 years old, we knew we needed a care home which would facilitate our mum, but also which would feel like she was ‘at home’
St Andrews Care home and the staff are exactly what we were looking for.
The
care is excellent, our mum is being looked after and she is loved. It feels like we now have an extended family. It feels like a happy, homely welcoming place to be. We are always pleased to visit and are always thanking the staff.
Every staff member goes out of their way to help, smile and make the residents happy and comfortable.
I know we made the right decision and have never looked back.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

It is a huge pleasure to look after your lovely mum and all the other residents. Thank you so much for your very kind words. This is an enormous reassurance to staff and the management team.


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Review from M H (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father went to St Andrews Care Home for two weeks of respite care in the dementia unit. The staff were attentive and always had time for him even though I know they were very busy. They were unfamiliar with how to put on leg liners and compression socks but at the suggestion of the unit manager,
she filmed me putting them on which was then shown to all carers. Thoroughly recommend.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Thank you very much for the review. This is much appreciated and all staff miss your father's presence at St Andrews. Kind regards.


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Review from Karenann S (Daughter-in-law of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The extreme level of personalised care and attention taken in all aspects of care and support is outstanding. The communication level and interaction shows compassion, kindness and professionalism.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Thank you very much for your kind words. The person-centred approach and training that B&M Care promotes proves that those high standards of care are visible. This is much appreciated.


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Review from Anne L (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at St Andrews for almost a year. We are delighted with the care she receives. She is quite at home there now, and all her needs are met. The staff call me if they have any concerns and encourage Mum to phone me if she has any worries. The little cottage in the garden is a great asset,
and we have used it when celebrating her birthday and Christmas, as well as at other times. I consider we couldn't have chosen a better care home for my mother.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Thank you ever so much Anne for your lovely review. Everyone at St Andrews is very happy looking after your lovely mum and having lots of giggles with her. We really appreciate your kind words. Thank you. Barbara


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Review from Gaye L (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into St Andrews a year ago this week. We had no experience with care homes and didn't know what to expect, but everything has been brilliant, and we are very happy with the care, love and kindness given to my mum. My mum was in a mess medically and emotionally when she moved in; she has
severe dementia and weighed less than six stone. Today she is strong and happy in her life, it is not the life she would have wanted but within her dementia world, she has a great quality of life. She is always occupied and entertained, and food is available whenever she wants it. The meals are amazing. The staff are lovely, my mum is in Windsor, and it is very much her home with them. The staff go the extra mile to make sure the guests are settled, happy and relaxed. I cannot fault the care, support and dedication the staff show the guests.
We enjoy visiting my mum and all the guests, a visitor is very much a visitor for all, and there are some real characters in Windsor.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Thank you Gaye so much for your kind review. We are so happy to be able to look after your lovely mum and meet her needs with lots of love. All staff at St Andrews appreciate your kind words very much. Barbara.


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Review from P M (Daughter-in-law of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are very pleased with the way my mother-in-law (grandmother) is looked after by the staff at St Andrews Care Home. We have found them very caring. This month, I had cause to speak to staff to discuss a few concerns I had with my mother-in-law's behaviour. They were very helpful and understanding.
I was assured they would deal with the matter. I always feel I can go to them with any problems.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Thank you very much for your kind words and lovely review. We are always here to help and support.


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Review from Christine C (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The minute we stepped into St Andrews Care Home as a family, we knew this was the best place for my mother to come and live. It has a feeling of a hotel, the ambience and the staff who are so caring and supportive. I would definitely recommend St Andrews for your loved ones.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Thank you so much, Christine for your kind words! It is a pleasure to have Mum here at St Andrews. We really appreciate your feedback.


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Review from Helen J (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since August 2021. Her condition, on occasion, can sometimes be a little challenging. She is always treated with kindness, care and compassion by highly professional staff. St Andrews is a real community but is always aware of residents' individual needs. I would highly
recommend it.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Thank you so much for your kind review Helen, we love having you and your mum here at St Andrews!


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Review from F P (Stepdaughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather had excellent care from the staff at St Andrews and was very happy there. We found the management and staff (especially some particular members of staff, but the whole team) great, available, communicative, flexible and very understanding of his needs. They went above and beyond expectations
to make his time with them happy and fulfilling. Thank you.

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Review from Richard W (Son of Resident) published on 12 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to St Andrews in December 21 after we lost Dad, and her Dementia and Parkinson's had progressed rapidly, which meant she could not live at home on her own.
The staff and environment provided a safe, very comfortable and very caring environment for Mum.
Every week when I visited Mum
to take her out or just stay in and chat - I always felt we had made the right decision, and she always was very clean, dressed nicely, and keen to go out.
St Andrews team, thank you for giving Mum 10 months of great care and keeping her safe before she passed away.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

We really appreciate your heartfelt feedback, and we will miss your mum and your family very much.


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Review from J T (Friend of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited various senior residents who have been in respite or long-term residential care in St Andrews. I always find the staff to be friendly, welcoming and caring, and they are always familiar with the residents I am visiting. There's a warmth and integrity about the atmosphere, and my friends
have always said they felt well looked after. Reception is always a warm and welcoming place.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Thank you very much for your valued opinion. We are very proud of what we do and love what we do.


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Review from Frances B (Daughter of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at the home now for 6-months and has settled very well in the dementia unit. He seems to be eating very well at the table for his meals. All the staff that have been caring for him are very friendly and kind towards him and us as a family. There was an Easter fair which we were able
to attend, and took my dad out into the garden and had an afternoon tea. His room is kept tidy, and Dad is kept smart most of the time. If there are any problems, we are told by phone or email or both.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Thank you very much for your lovely review. We are grateful that you feel your dad is happy at St Andrews, and we always look forward to seeing you at every one of our events or regular visits.


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Current Review Score: 9.3 (9.309)

Overview of Review Score

The Review Score of 9.3 (9.309) out of 10 for St Andrews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.452 for St Andrews Care Home is calculated as follows: ( (99 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 155 Ratings = 4.452

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for St Andrews Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 12 Positive Reviews ÷ 14 = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 14 Mar 2025

Private Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Barbara

Barbara Gibula

Job Title: Home Manager

Joined: 2020

Barbara first joined B&M Care in 2010 as Deputy Manager in one of the group's other care homes, before taking a six-year sabbatical to move to Brazil where she taught English. She returned to B&M Care in August 2020 as Home Manager of St Andrews; an opportunity that she has since flourished in, and where she has instilled an ethos in which the individual is at the heart of everything. In addition to her practical knowledge and PTTLS training, she has successfully completed an NVQ Level 4, a university qualification in Management, and a diploma in dementia care.


Frequently Asked Questions about St Andrews Care Home

What types of Care is St Andrews Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Andrews Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Andrews Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at St Andrews Care Home?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Andrews Care Home to the centre of Welwyn Garden City?

0.7 mile(s) as the crow flies, distance by road may be significantly further.