St Andrews Care Home

Great North Road, Welwyn Garden City AL8 7SR
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9.3 50 Reviews
  • St Andrews Care Home, Welwyn Garden City
Providing quality residential care since 2001, St Andrews is situated in private grounds, surrounded by tranquil parklands. The home also enjoys spectacular views of Welwyn Garden City golf course and within easy access to the A1.

St Andrews prides itself in providing the very highest standards in personalised, specialist care to all of its residents and the staff work hard to ensure the residents feel fully at home.

The home offers single en-suite bedrooms, which they actively encourage residents to personalise. Some rooms have an extra shower facility.

Depending on an individual's specific requirements, St Andrews offers differing levels of care within different areas of the home. The Garden Suite offers care to those with dementia related needs, including individual and organised activities. Specialist residential care is provided in surroundings specifically designed for residents with high levels of dependency. This environment also provides easy access to spacious grounds for more physically active residents.

St Andrews offers residents a choice of lounges and dining areas, a period style parlour and themed reminiscence rooms. The beautifully manicured gardens at St Andrews offer a safe environment, with easy access for outdoor activities.

St Andrews offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and benefits from a safe dementia environment.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.

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Care Provided by St Andrews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Juline Thomas-Dixon (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Funding & Fees Guide for St Andrews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact St Andrews Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Andrews Care Home Reviews (50)

Total of 50, showing 21-40
9.3

St Andrews Care Home has a Review Score of 9.3 (9.309) out of 10, based on 13 reviews in the last 2 years. Over all time St Andrews Care Home has 50 reviews.

Overall Experience

  • 38
  • 11
  • 0
  • 0
  • 1

Date Published

50
2
5
13
37

Review from H M (Wife of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He was treated kindly, with dignity and with encouragement. He was happy and content here. Peaceful atmosphere, with helpful and caring staff.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Thank you for your kind words, and we are looking forward to another respite stay.


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Review from K S (Niece of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for five years. She needs support to shower but is relatively independent otherwise, despite poor sight/mobility. Staff are kind and caring and are quick to contact medical services whenever this is needed. Communication with relatives is good. Over time, I have been concerned
that there are not sufficient activities for residents or opportunities to socialise, but this is possibly improving. I quite understand that this is maybe due to staffing problems.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Thank you for your review. We are devastated by the impact Covid has had on our engagement. However, I would like to reassure you that we focused and implemented adjustments to Engagement in the Home where more person-centred activities are being provided, and residents' personal views are always being respected.


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Review from Jo P (Daughter of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not been able to go on to units or into rooms for over a year now, due to Covid-19, so I cannot comment on recent standards, but previously, I found them to be of a good general standard. My experience of St Andrews over the last two and a half years since my mum has been a resident has been
very positive. I always find the staff welcoming, friendly and efficient, and Mum has always been happy whilst there. The fact she is well cared for, not anxious and always happy is very reassuring for me.

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Review from Linda T (Daughter of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in St Andrews for four and a half years. He is well looked after with kindness and consideration. I am always made welcome, and concerns are taken seriously and addressed. Staff are well trained.

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Review from Catherine F (Daughter of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Always willing to take time to talk to the family too. Definitely working hard to do the best for Mum.

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Review from Hilary T (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at St Andrews for nearly two years. I will always be grateful to the staff for their care and attention, but also for the love they gave Mum. St Andrews is a bright, modern, clean and characterful building with plenty of well maintained outside space with tables and chairs and parasols for relaxing
in the gardens. But of course, the best attribute of a care home is its staff - they are top-notch - cheerful, kind and sensitive. I almost forgot to mention the gorgeous cinema - beautifully designed - and well used - I hear they will be setting up a bar soon - all the comforts of home - and more!

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Review from Eric W (Son of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall at home, my mother entered the care of St Andrews Care Home. She was well looked after by a professional, caring and friendly staff. You were always greeted with a friendly smile and a chat at reception. When visiting, you were always offered a cup of tea and a biscuit. The staff always
had time to have a chat and update you if anything had changed. The staff always called you at home to discuss any important issues, like getting consent for any particular treatment. Unfortunately, my mother passed away recently, and the care home was unable to send representatives to attend the funeral because of covid 19, so we arranged for the hearse to pay the care home a visit, so staff could pay their last respects. We were amazed that over 25 members of staff came out on a very cold day to say farewell to our mum. I would have no hesitation in recommending St Andrews to anyone wishing to find a friendly, caring care home for a loved one.

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Review from Cecilia C (Stepdaughter of Resident) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of St Andrews, which I have dealt with re my step-mother for almost 10-years is very good. They have always been kind and extremely helpful, dealt with small things and contacted me as necessary. The welcome at the desk, allowing my dog in, made visiting a pleasure. I definitely would
recommend the home, but prefer to advise than sound pressuring. Thank you all for your help.

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Review from Sandy P (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you want a kind, caring and family feel home for your relative, this is a perfect choice.
My mum came in as respite and now long term care. Every day she tells me how happy she is. How clean they're keeping everywhere and that she feels well looked after by the hard-working staff
It is such trying
times for the care sector, but despite this, I also feel that they put the resident's needs above anything else. Thank you to the new manager, receptionists and all the many staff that keep Mum cheerful whilst I can’t get in to see her at this time. You are all so very appreciated.

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Review from A B (Power of Attorney of Resident) published on 22 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You could not wish for more professional, caring and approachable management and staff. They do great credit to the care home service.

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Review from David M (Son of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed away on 16/12/20 and was cared for with dignity, respect and kindness. She was a resident for three and a half years, and the care she always received was unwavering.

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Review from Pamela R (Daughter of Resident) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful Care Home, with outstanding staff, who are kind, caring, highly skilled and work well as a team. Helped my Mum with a Skype call to family last week which she was thrilled about. Senior staff offer excellent, sensitive, professional advice drawn from years of experience and training, which
really helped me, as a daughter and carer, support Mum with some important decisions about her care. Low staff turnover suggests to me some really good leadership and management - I recognised so many staff from the last time Mum stayed here. Organised access to District Nursing team when compression bandaging needed. Lovely clean and welcoming environment, an excellent range of activities organised, positive and warm atmosphere. Supported my Mum after a period of ill-health to get back on her feet again, to go back to live in her flat, which she really appreciated, she says: "I cannot fault the staff, they are lovely".

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Review from Caroline C (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Never do I regret my choice of St Andrews. I also never regret deciding never to place my parent in a more expensive, well-known residence.
This is a lovely family orientated care home which supports its residents in a dignified, personal and caring manner.
Thanks, St Andrews, I would never have been
able to do for my mother what you do!

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Review from John R (Brother of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always received a welcome from reception. All the staff are interested and concerned to maintain a high level of care for my sister.
St Andrews present themselves as my sister's "home" although my sister sadly does not comprehend that. They work hard as a team with the doctor and I do get consulted
when necessary.

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Review from Roger H (Son of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the care and management received by my mother. Staff are friendly and approachable.
A minor point - some form of regular feedback would be helpful regarding replacement of clothes and toiletries required.

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Review from Brian N (Brother of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased with the care of my sister. She has settled in very well. Everyone has been kind and considerate. She is very happy with the way she is treated.

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Review from Barry D (Son of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so worried about putting mum in care and so thankful we found St Andrews especially after looking at so many other homes. We feel relieved that we can leave mum here where we know she is so well looked after. The constant care and awareness is so reassuring. There are always carers with her
and the residents are never left unattended. They try very hard to keep their minds etc active. We are so pleased with the care home.

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Review from Pat K (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my mum has been excellent. All the staff are friendly. My mum passed away recently and we wanted her nursed at St Andrews. The staff could not have supported my mum and the family any better, they will never understand how much

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Review from Jill Y (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of St Andrews Care Home for 5.5 years. She has always been treated with kindness and respect. The carers are first rate. They have proved to be knowledgeable, helpful and professional many times over the years.
The management team is also excellent, always willing to communicate
with family members. I would not hesitate to recommend St Andrews Care Home. 5 stars!

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Review from Rebecca L (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to St Andrew's for a week over Christmas and New Year period to give my sister respite. The home was clean, spacious well ordered and cheerful. The staff without exception were friendly, helpful and welcoming. Mum thoroughly enjoyed her stay and we left her there safe in the knowledge that
she would be very well cared for.

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Current Review Score: 9.3 (9.309)

Overview of Review Score

The Review Score of 9.3 (9.309) out of 10 for St Andrews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.452 for St Andrews Care Home is calculated as follows: ( (99 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 155 Ratings = 4.452

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for St Andrews Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 12 Positive Reviews ÷ 14 = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 14 Mar 2025

Private Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Barbara

Barbara Gibula

Job Title: Home Manager

Joined: 2020

Barbara first joined B&M Care in 2010 as Deputy Manager in one of the group's other care homes, before taking a six-year sabbatical to move to Brazil where she taught English. She returned to B&M Care in August 2020 as Home Manager of St Andrews; an opportunity that she has since flourished in, and where she has instilled an ethos in which the individual is at the heart of everything. In addition to her practical knowledge and PTTLS training, she has successfully completed an NVQ Level 4, a university qualification in Management, and a diploma in dementia care.