St Andrews Care Home

Great North Road, Welwyn Garden City AL8 7SR
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9.3 50 Reviews
  • St Andrews Care Home, Welwyn Garden City
Providing quality residential care since 2001, St Andrews is situated in private grounds, surrounded by tranquil parklands. The home also enjoys spectacular views of Welwyn Garden City golf course and within easy access to the A1.

St Andrews prides itself in providing the very highest standards in personalised, specialist care to all of its residents and the staff work hard to ensure the residents feel fully at home.

The home offers single en-suite bedrooms, which they actively encourage residents to personalise. Some rooms have an extra shower facility.

Depending on an individual's specific requirements, St Andrews offers differing levels of care within different areas of the home. The Garden Suite offers care to those with dementia related needs, including individual and organised activities. Specialist residential care is provided in surroundings specifically designed for residents with high levels of dependency. This environment also provides easy access to spacious grounds for more physically active residents.

St Andrews offers residents a choice of lounges and dining areas, a period style parlour and themed reminiscence rooms. The beautifully manicured gardens at St Andrews offer a safe environment, with easy access for outdoor activities.

St Andrews offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and benefits from a safe dementia environment.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.

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Care Provided by St Andrews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Juline Thomas-Dixon (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Funding & Fees Guide for St Andrews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact St Andrews Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Andrews Care Home Reviews (50)

Total of 50, showing 41-50
9.3

St Andrews Care Home has a Review Score of 9.3 (9.309) out of 10, based on 13 reviews in the last 2 years. Over all time St Andrews Care Home has 50 reviews.

Overall Experience

  • 38
  • 11
  • 0
  • 0
  • 1

Date Published

50
2
5
13
37

Review from John W (Partner of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good and caring care home. My partner, suffering from dementia, has been a resident since the end of October 2017, following a fall at home, and a spell in hospital. She was very frail and needed a wheelchair on arrival, but now thanks to the support of the staff she is getting back on her feet
again. One reason we chose St Andrews was that visits are welcome at any time of day. I visit daily, and all the staff have become like family - they are so welcoming and friendly. Accommodation and food are excellent - I had Xmas lunch at St Andrews with my partner, and we really enjoyed ourselves. Rooms and facilities are excellent. Crisis response is very impressive. One day a resident had a fall, and immediately alarm bells sounded and staff were helping her from the floor. She was found to have grazed her arm, and paramedic backup was called. A second resident, a diabetic, then had a hypo, and another ambulance arrived just 10 minutes after the first. Well done St Andrews!

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Review from Catherine G (Daughter of Resident) published on 24 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old mother fell while at home, and was struggling to get better - we had had very good recommendations about St Andrews, and visited it on Sunday. The staff were caring and upbeat, very responsive, and my mother was accepted the next day for respite care. She stayed there for 7 weeks. We
cannot speak highly enough of the staff - who were uniformly excellent, caring, thoughtful and patient. The facilities are well maintained and secure, my mother's bedroom always well cleaned and tidy. They provided activities to keep her stimulated, as well as ensuring she had all the medical and personal care she needed, including doctors' visits, hairdressing and chiropody. I would like to thank all the team for the great care my mother received, enabling her to recover and return home - she was delighted with the care, saying it was like being in a spa. I would highly recommend it to anyone considering somewhere that will support and care for an elderly relative.

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Review from Ros D (Daughter-in-law of Resident) published on 15 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently spent a few weeks of respite in this lovely home. I just wanted to send a big thank you to all staff who looked after her in such a caring and professional way. I know you all could not have done more for her and I was so impressed that she really came out of her shell after only
a couple of weeks. She is not always an easy lady to deal with but I thought you all managed her really well. Having residents in respite can be difficult because they know or hope that they are moving on, which can be unsettling for them.


I was very impressed with the attitude and cheerfulness of all staff. I know all your jobs are not easy and it is teamwork that really makes it a special home.


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Review from Janet H (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased with the level of care shown to our mother. Our mother needs encouragement to keep to a daily routine and is relatively immobile. We appreciate the personal touch which is given to mum with the regular members of staff who attend to mum have developed a genuine care for her. Mum has what
she needs in her room, although the room is not generous in size - the bathroom, however, is good.

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Review from Sarah S (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and all the staff were delightful. Food could have been better but I understand, at least it was edible.
We have already recommended it for my mother in law.

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Review from S B (Daughter of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is always clean and bright and warm. The staff are excellent, from the lady at reception to the care staff. They look after my dad with gently respect that my dad can retain his pride and sense of humour no matter how hard it gets for him. Their thoughtfulness is what makes the home so
good.

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Review from Andrew S (Son of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was living at home by herself. She was not eating, not taking her medication and had developed a skin allergy. She was admitted to St Andrews in December 2016 who have got on top of her condition. Mum is now much less anxious and as a family we know she is in the best place with 24/7 care.

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Review from Katie F (Daughter of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a form of dementia called 'FTD'. She has been a resident at St Andrews Care Home for over 5 years. The care she receives is excellent. The most important aspects of care for someone with dementia is a genuine approach to person-centered case.
This means all staff need ongoing and modern
training as understanding of how to care for those with dementia is developed. I have attended excellent training with staff as a family member. I am confident my mother is treated with the respect and dignity she deserves by all staff.

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Review from Debbie (Daughter of Resident) published on 17 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently passed away very peacefully having lived at St Andrews for three years. She has had THE best care I could ever wish for. The staff have always been amazing both to her and to us. They have become like family to us. She developed dementia which escalated very quickly earlier this year
and had to move floors to a more specialist unit. This transition was done with care and dignity and great compassion was always shown. I have nothing but praise for St Andrews and all the staff. Thank you so very much.

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Review from C B (Daughter of Resident) published on 25 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father moved here after a stroke. He has been well cared for and made good relationships with staff who are always cheery. He tends to be solitary and does not take advantage of the activities which seem to be mainly a weekly quiz, whether anyone has attempted to help him with loneliness. I don't
know. The doctor calls once a week and administration of medication is well organised but I don't think he is encouraged to be more mobile. Overall he is content and safe. He finds the food very ordinary.

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Current Review Score: 9.3 (9.309)

Overview of Review Score

The Review Score of 9.3 (9.309) out of 10 for St Andrews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.452 for St Andrews Care Home is calculated as follows: ( (99 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 155 Ratings = 4.452

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for St Andrews Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 12 Positive Reviews ÷ 14 = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 14 Mar 2025

Private Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Barbara

Barbara Gibula

Job Title: Home Manager

Joined: 2020

Barbara first joined B&M Care in 2010 as Deputy Manager in one of the group's other care homes, before taking a six-year sabbatical to move to Brazil where she taught English. She returned to B&M Care in August 2020 as Home Manager of St Andrews; an opportunity that she has since flourished in, and where she has instilled an ethos in which the individual is at the heart of everything. In addition to her practical knowledge and PTTLS training, she has successfully completed an NVQ Level 4, a university qualification in Management, and a diploma in dementia care.