Visitors are welcome to visit 7 days a week, at their convenience.
Full car parking facilities available onsite.
Burleigh House Residential Home has a Review Score of 9.8 (9.796) out of 10, based on 9 reviews in the last 2 years. Over all time Burleigh House Residential Home has 35 reviews.
Review from Anthony B (Son of Resident) published on 28 January 2025
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Anthony. many thanks for your kind and supportive words, we are delighted that you are so pleased with both the level of care and support provided to both your loved one and your family. We hope your positive experiences are maintained as we continue to have the privilege of looking after your family member. Many thanks, Mihir.
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Review from Fiona P (Daughter of Resident) published on 23 December 2024
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Fiona. Many thanks for your kind words, it's been our privilege caring for your loved one. Thank you too for your continued support towards both her, our other residents in the home, our staff and our management - we all look forward to your visits with your family. Many thanks, Mihir.
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Review from Sue Y (Daughter of Resident) published on 8 July 2024
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Sue. Many thanks for your kind words. We are so pleased that Mum is very happy - with the environment, the staff, the food and the activities. It is so very heartening to hear that you have seen a marked improvement in her confidence. Thank you for your kind words towards the staff and the work we all do, it is our privilege to be caring for Mother. Regards, Mihir.
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Review from Ricky S (Son of Resident) published on 11 June 2024
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Ricky, many thanks for your review. We were delighted that Mum settled in so well into the home. It's great to hear the positive comments about our staff and the care provided, it's been our pleasure. Thank you and we look forward to seeing you soon. Regards, Mihir.
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Review from Louise S (Friend of Resident) published on 7 June 2024
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Louise, many thanks for your kind words, it's so reassuring to hear that your friend is so happy within the home and you, yourself, have also felt the same. Please do let us know if you would like any further information from us too, the next time you are in. Many thanks again for taking the time to review. Regards, Mihir.
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Review from Holly B (Daughter-in-law of Resident) published on 22 March 2024
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Many thanks for your kind words. We are delighted that your Father-in-Law has settled in so well into our Home and that this in turn has given you peace of mind. In particular, we are also delighted that he loves the food and all of the entertainment we pride ourselves on. We look forward to your next visit with the children, all are very welcome. Many thanks again - Director.
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Review from Ann R (Resident) published on 6 July 2023
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Ann, we are delighted that you have settled so well into the home and in particular that any initial reservations you may have had about moving into a care home have been removed by the service you are receiving. Please do keep letting us know how we can continue to improve - caring for you is a privilege and we will always try to do the very best for you.
Yours sincerely.
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Review from R W (Daughter of Resident) published on 17 June 2023
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Many thanks for your comments and sentiments. We are delighted that Mum has settled in so well into the home and that you and the family have seen a marked improvement in her health, happiness and overall well-being. We hope she will continue to thrive within Burleigh House.
Regards.
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Review from Robert M (Husband of Resident) published on 10 May 2023
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Robert, It has been a pleasure caring for your wife and we are very happy that she has settled in so well into the home. Thank you for your kind words, our staff work hard to provide the right level of care to all of our residents and the change in your wife has been very pleasing to see - we will do our best to keep this up. We look forward to continuing to work together with you to ensure your wife remains well and happy.
Regards.
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Review from J P (Wife of Resident) published on 29 August 2022
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Thank you very much for your kind words and review, they are much appreciated. We are delighted to hear how well you feel your husband is cared for and we are very pleased with the improvement in his health. Our staff and management team are always here for you both, please do not hesitate in letting us know of anything else we can do. Many thanks.
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Review from Kerry S (Daughter of Resident) published on 29 August 2022
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Thank you for your review and kind words. It has been a pleasure caring for your mum and we value the input you have also provided in her care. We are delighted with the progress Mum has made and our team are very happy to see her health improve. We look forward to your next visit too. Regards.
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Review from N S (Daughter of Resident) published on 31 August 2021
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Many thanks for your comments, they are much appreciated. It has been a delight caring for your Mother, and we are very pleased to receive your views.
Regards
Mihir
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Review from L D (Daughter of Resident) published on 31 August 2021
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Many thanks for your kind comments. We are very pleased that you and the family are so happy with the care given to your Mother, and hope to continue in that vain.
Regards
Mihir
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Review from M S (Wife of Resident) published on 29 July 2021
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Thank you for your review, we are very pleased to see that you are happy with the service being provided, and we hope that further activities will be able to be resumed as Covid restrictions are lifted.
We look forward to seeing you soon.
Regards
Mihir
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Review from D S (Son of Resident) published on 21 July 2021
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Many thanks for your review, it is much appreciated. We are delighted that you are happy with the quality of the Home and care that is being offered by us to your Father. Please do let us know if there is anything else you need at this time.
Regards
Mihir
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Review from J E (Daughter of Resident) published on 11 June 2021
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Many thanks for your kind review.
It is very pleasing to hear about your satisfaction with the care and support your Mother is receiving. She is a much-loved resident within our Home and a delight for all of our care team to care for her needs.
The love and support you and the family also give her is clear, and even more important during the current difficult time. This in turn has made the Covid period easier for her.
I look forward to seeing you soon and thank you again.
Regards
Mihir
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Review from C D (Daughter of Resident) published on 11 June 2021
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Many thanks for your comments and thoughts. It was a privilege caring for your Father and I am delighted that you were very happy with the care he received.
We hope you will keep in touch with the Home and that we will see you soon.
Regards
Mihir
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Review from Margaret H (Sister of Resident) published on 11 June 2021
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Margaret,
Many thanks for your comments and thoughts. It's a pleasure caring for your sister who is very much part of our family.
We look forward to seeing you soon.
Regards
Mihir
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Review from Alan M (Nephew of Resident) published on 5 June 2021
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Reply from Mihir Shah, Director at Burleigh House Residential Home
Dear Alan
Many thanks for your warm and kind review.
Your Aunt was a much-loved member of our family and it was a privilege for us to have cared for her.
We sincerely hope you and the whole family will keep in touch with us - both your Aunt and all of you are very much missed!
Regards
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Review from Sue H (Daughter of Resident) published on 3 November 2020
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Reply from Mihir Shah, Director at Burleigh House Residential Home
It was our pleasure caring for your Father and we are very touched that you have shown your trust in us once again as we now look after your Mother. Thank you for your kind words and we hope to continue providing the high level of care you have experienced in the past.
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The Review Score of 9.8 (9.796) out of 10 for Burleigh House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.896 for Burleigh House Residential Home is calculated as follows: ( (95 Excellents x 5) + (11 Goods x 4) ) ÷ 106 Ratings = 4.896
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Burleigh House Residential Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Apr 2021
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