The Radley Care Home

Gregson Close, Borehamwood WD6 5RG
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8.8 21 Reviews
  • The Radley Care Home, Borehamwood
The Radley is a purpose-built care home located on the old MGM-British Studios site in Borehamwood. The home is within easy reach of local amenities and Elstree's BBC Television Studios.

The Care Offered
The Radley Care Home provides care for elderly residents. It offers several types of stay depending on the level of support required - from long-term residential care to short stay and respite breaks.

- Fully inclusive, 24hr person centred care by experienced staff
- Long-term residential care for older people
- Long-term specialist accredited dementia care
- Short stay, respite and holiday breaks subject to availability

Show The Radley Care Home on the Map

Care Provided by The Radley Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicola Mead (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for The Radley Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact The Radley Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime


  • Parking

  • Large car park adjacent to home


The Radley Care Home Reviews (21)

Total of 21, showing 1-20
8.8

The Radley Care Home has a Review Score of 8.8 (8.760) out of 10, based on 7 reviews in the last 2 years. Over all time The Radley Care Home has 21 reviews.

Overall Experience

  • 13
  • 7
  • 1
  • 0
  • 0

Date Published

21
0
3
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Review from Clare S (Sister of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very friendly and helpful staff at the Care Home and kept in good condition. Well kept and modern. It looks good with the refurbishment. It is a good location too. Thank you very much.

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Review from N C (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Radley Care Home is an excellent care home that seems to deal well with the needs of individual residents well and efficiently. The new extension and gardens are excellent and give the home a lovely, spacious feel. The carers seem on the whole to be totally responsive to the residents and are calm,
cool and caring in most situations. They go beyond what is expected of them and are always there to comfort and help the residents. My only criticism is that there doesn't seem to be enough staff - especially at weekends. This means that on many occasions there are up to 8 residents in the lounge or dining room without any supervision or anyone there to interact with them - this does concern me. Activities are fun and inclusive although I feel there should be more at weekends as the residents get bored without the structure of the week day.

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Review from Cherry C (Friend of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Radley Care home has been outstanding in their support during the transition from home/hospital to care home. Those who are on this journey know how difficult navigating the funding, referrals etc can be. We received advice care and a listening ear when things became difficult. Our dear friend was
made to feel welcome and treated exactly as we would wish her to be treated. They monitor her fluid intake, food, and movement. Things which give us peace of mind. They know when to be assertive and when to be kind. Our whole experience has been positive. The staff really care about the residents. We recommend The Radley Care Home without hesitation.

Reply from Sue Peate, Home Manager at The Radley Care Home

Thank you so much for your comments, we are very glad that your dear friend is settling in so well, especially after such an unsettling transition period for you all. She is so lucky to have friends who provide such amazing support and commitment to her well-being as yourselves.


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Review from K T (Nephew of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Often the room is quite grubby. It's difficult to comment on food because my aunt is so fussy. Need to separate dementia patients and prevent items from being taken from other patients' rooms and also to prevent other patients from being assaulted by them. This has happened on several occasions and
some items never have been returned causing a lot of additional expense.

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Review from E C (Sister of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and helpful. My sister tells me the food is good. Likes doing the quizzes, and colouring and they inform me if she is unwell or if they have to call a GP. Overall very good.

Reply from Sue Peate, Home Manager at The Radley Care Home

Thank you for the lovely feedback, we are so pleased that your sister is having such a positive experience here at The Radley. We try hard to keep family informed of any changes on a day-to-day basis, we are glad that this is working well for you.


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Review from Colin H (Stepson of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my stepfather there, I've found the staff etc. very good and professional. The main thing is "he likes it there." That's all that matters to me. I know he's being well looked after.

Reply from Sue Peate, Home Manager at The Radley Care Home

Thank you for taking the time to review us, your step-father has settled in well and is a mainstay at activities throughout the week, it is a pleasure to look after him.


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Review from P P (Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In general it has been a good experience.
I am well looked after and the staff have been great towards me. So far I have no real complaints.

Reply from Sue Peate, Home Manager at The Radley Care Home

Thank you for your kind and honest review, we are glad that you are feeling respected and that your overall experience is very positive.


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Review from Patricia N (Relative of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has been a resident for over five years and we have had no concerns regarding his care. During covid, we were especially grateful to know he was being looked after well. The staff are very caring and kind. The facilities are good and the garden is a big bonus in the summer. The management
are always approachable.

Reply from Sue Peate, Home Manager at The Radley Care Home

Thank you so much for your kind review, we are glad that you thought the service was good, especially as a large part of his stay was during the pandemic. Please take care and feel free to pop in whenever you are passing, we would love to see you. Kind regards Sue.


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Review from Lesley C (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was looked after extremely well. He was very challenging, and all staff had a lot of time for him. I was always told how happy he was, waving, joking, and of course, falling over and being helped up from the floor regularly. His dementia was getting worse, and he had a few spells in hospital.
The last one was with a heart attack. He passed in hospital in April 2022. Thanks to all staff.

Reply from Sue Peate, Home Manager at The Radley Care Home

Thank you so much for your comments, your Dad was a very special character and certainly kept us on our toes, we all miss him and the way he made us laugh. Please take care of yourselves.


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Review from R R (Brother of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the care and support given to my brother since he moved into The Radley care home. The effects of the dementia he was suffering from when he arrived there were alleviated as they supported him. As he declined and eventually died, we were very pleased by their continued
care and their communication with us.

Reply from Sue Peate, Home Manager at The Radley Care Home

Thank you so much for your comments, it was fantastic to see him blossom here when he arrived and start dancing, colouring and enjoying himself again. He was a lovely gentle man and we will miss him.


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Review from L P (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the years Dad lived in the home, he was cared for by people who cared about him. Over the years, staff members have gone above and beyond their remit. When health became an issue, they were very helpful and always tried to find an appropriate solution. Many thanks to The Radley and the staff.

Reply from Sue Peate, Home Manager at The Radley Care Home

Thank you for your positive review. Dad was a real character and we miss him very much. We send our best wishes for the future from all of us here at The Radley.


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Review from John H (Son of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at The Radley to be very helpful, friendly, and caring. The resident's rooms are of a good size and are very clean, and the staff do everything in their power to ensure that the residents feel at home there and cared for. The food seems to be of excellent quality and varied. My
92-year-old mother was housebound for a good number of years and has taken on a new lease of life since moving into The Radley; she says that she feels very safe and happy there and enjoys the varied activities that they put on for the residents.

Reply from Sue Peate, Home Manager at The Radley Care Home

Thank you so much for your kind review. Your Mum has settled in very well, and she has improved so much. We are so pleased that she is enjoying her experience here and she says she is looking forward to spring and the possibility of getting out into the garden, as we all are.


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Review from Bill B (Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very big thank you to all the staff here at Radley for making my stay here so enjoyable.

Reply from Sue Peate, Home Manager at The Radley Care Home

Thank you very much; we really enjoyed having you here. We all miss you but wish you the best of luck in your new home.


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Review from Laline P (Daughter of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

REST ASSURED - THIS IS A WONDERFUL CARE HOME
Our mother has been living and thriving at the Radley Care Home since October 2019, through lockdown. Although it was a traumatic decision to move her from living alone in her own home, albeit with carer visits twice then three times daily, we are all now
so glad, and most importantly, so is she. I am sure that she would not now still be with us if we had not taken this step. Our mother now needs a wheelchair, has Parkinsons, and as she puts it, good days and bad days. We have witnessed her coming back to life because of the genuine warmth and loving kindness of the staff of the Radley, which money cannot buy. She takes part in activities, has recovered her love of singing, made friends, and still has the companionship of her beloved budgie in her room, which the staff also care for. There is also a care home cat, which makes place homely. The staff are always available to speak with family. Recommend without hesitation. 5*

Reply from Sue Peate, Home Manager at The Radley Care Home

Thank you so much for your kind words, it has been a very difficult few months but we have still managed to keep smiling. We love having your Mum with us, she is a wonderful person and is making the most out of every day.


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Review from Veronica H (Daughter of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used The Radley Care Home for respite for our mother on two occasions now. Mum has dementia, Alzheimer's, vascular dementia and epilepsy. When she went in she was barely communicating with anyone despite family and friends trying to engage and stimulate her. I visited on Mother's Day with my
daughter and wow what a transformation in just a 10 day stay. She was talking to us in sentences, in fact, my daughter commented that it was like having Nanny back five years ago. As it was a special day the home had laid on entertainment, a wonderful vocalist who sang songs from the '30s '40s and '50s. Mum loved it and sang along word perfect. Not only were all the residents enjoying the concert but the staff too, with some dancing in the corridor. The vocalist told me afterwards that she visits lots of care homes but only in The Radley Care Home do the staff stay and enjoy her show with the residents. At other homes, they disappear and leave her to it. It's a real home from home and the staff are so lovely and caring.

Reply from Sue Peate, Home Manager at The Radley Care Home

Thank you so much for your lovely review, we are looking forward to having your Mum with us again in the future, it would appear that she has enjoyed herself here.


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Review from Jill R (Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and managers are lovely and kind to me. I have had some lovely meals and I am hoping to come here for good.

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Review from Chris B (Son of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the care and understanding given to both my mother as a resident and us as a family during this difficult time.


We would have no hesitation in recommending The Radley and thank them for helping Mum settle in and their continued care.


Reply from Sue Jarvis at The Radley Care Home

Thank you for the review and Mum seems very happy here.


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Review from J P (Daughter-in-law of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Apart from work being carried out to improve the care home, everything is very good. Staff are exceptional and very caring and helpful, very clean and the food is appetising. I would recommend this home to anyone. The room is a good size and with personal touches makes it home from home and all family
members are very pleased that we chose this home.

Reply from Sue Jarvis at The Radley Care Home

Thank you for your review and we are happy that she is now part of our family.


Thanks
Sue


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Review from A H (Relative of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed when viewing the home and felt that it was suitable for our relative. Our relative was happy with the home and regularly commented on how nice the staff were, she also felt the food was good. The family were also satisfied with the care she received. As it is a small home, the calmness
suited our relative. It has a very pleasant aura.

Reply from Sue Jarvis at The Radley Care Home

Thank you for you review and I am glad it was a positive experience.
Sue


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Review from David B (Husband of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been here at Radley since 2nd December 2017 and has received very good care from management and staff. Everyone has been kind, caring and understanding and I personally would recommend the care home to friends and family. It is a happy and efficient care home which makes you feel very welcome.

Reply from Sue Jarvis, Manager at The Radley Care Home

Thank you for taking the time to review us and for your kind words.


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Current Review Score: 8.8 (8.760)

Overview of Review Score

The Review Score of 8.8 (8.760) out of 10 for The Radley Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.349 for The Radley Care Home is calculated as follows: ( (50 Excellents x 5) + (17 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 83 Ratings = 4.349

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.411 Points relating to the number of positive Reviews for The Radley Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 6 Positive Reviews ÷ 7.4 = 0.811

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 14 Mar 2025

Private Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Rachel

Rachel Wickens

Job Title: Home Manager

Joined: 2024

“With over 30 years of experience in the care sector, I have dedicated my career to delivering exceptional care across nursing, residential, domiciliary, and dementia care. Since joining B&M Care in 2018, I have had the privilege of serving as Care Manager at Milford Lodge, where I developed a deep understanding of the organisation’s commitment to person-centred care.


In 2023, I proudly completed B&M Care’s Leadership Pathway, further equipping me with the skills and knowledge to lead and inspire my team. As Home Manager at The Radley, I am passionate about setting high standards and leading by example, particularly in the field of dementia care, which I believe is crucial to enhancing the quality of life for residents.


I am excited to guide The Radley through its next chapter of growth and innovation, ensuring we continue to provide a nurturing and empowering environment for both residents and staff.“


Frequently Asked Questions about The Radley Care Home

What types of Care is The Radley Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Radley Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Radley Care Home have?

There are 37 Single Rooms.

What are the Facilities & Services at The Radley Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Radley Care Home to the centre of Borehamwood?

0.9 mile(s) as the crow flies, distance by road may be significantly further.