Clare Lodge Care Home has a Review Score of 9.8 (9.825) out of 10, based on 10 reviews in the last 2 years. Over all time Clare Lodge Care Home has 30 reviews.
Review from Donald W (Husband of Resident) published on 5 March 2025
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Reply from Clare Lodge Home, Home Manager at Clare Lodge Care Home
Many thanks for your review. We pride ourselves in being warm and friendly and it's our pleasure to welcome you to our extended family.
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Review from Katy B (Daughter of Resident) published on 18 November 2024
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Reply from Clare Lodge Home, Home Manager at Clare Lodge Care Home
Many thanks for your kind review and recognition of the hard work staff are putting in to support residents to achieve their goals.
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Review from K M (Daughter of Resident) published on 25 September 2024
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Reply from Clare Lodge Home, Home Manager at Clare Lodge Care Home
The team works hard and your Mum asking to come back, is the greatest compliment that could be given. Many thanks for your kind words.
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Review from Vicky B (Daughter of Resident) published on 5 April 2024
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Reply from Clare Lodge Home, Home Manager at Clare Lodge Care Home
Many thanks for leaving us such a lovely review. It's our pleasure to look after your mum.
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Review from Lesley H (Daughter of Resident) published on 4 April 2024
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Reply from Clare Lodge Home, Home Manager at Clare Lodge Care Home
Many thanks for your lovely comments, it's our pleasure to be able to look after your mum.
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Review from Betty D (Son of Resident) published on 5 July 2023
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Reply from Clare Lodge Home, Home Manager at Clare Lodge Care Home
Many thanks for your kind words. The team work really hard and will appreciate your acknowledgement.
Our cat is definitely part of the family and the residents all seem to care about him.
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Review from D S (Daughter of Resident) published on 25 May 2023
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Reply from Clare Lodge Home, Home Manager at Clare Lodge Care Home
Many thanks for your kind review. As a service, we improve by acknowledging and acting upon areas where we can improve.
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Review from D C (Son of Resident) published on 11 May 2023
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Reply from Clare Lodge Home, Home Manager at Clare Lodge Care Home
Many thanks for this lovely review. We appreciate feedback, especially when it is so positive.
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Review from Helen B (Regular Volunteer) published on 4 May 2023
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Reply from Clare Lodge Home, Home Manager at Clare Lodge Care Home
Many thanks for your kind words. We all work really hard to make Clare Lodge a special place to live.
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Review from C K (Son of Resident) published on 20 April 2023
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Reply from Clare Lodge Home, Home Manager at Clare Lodge Care Home
Many thanks for your kind words, it's our pleasure.
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Review from Heather S (Daughter of Resident) published on 1 September 2021
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Reply from Clare Lodge Home, Home Manager at Clare Lodge Care Home
Many thanks for your kind words. The team here at Clare Lodge work hard to provide reassurance to families, especially at this difficult time, when visiting has had to be more controlled.
We are dedicated to providing a happy, caring home for our residents and appreciate your positive feedback.
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Review from Carol C (Daughter of Resident) published on 26 June 2021
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Review from Alette A (Daughter of Resident) published on 25 June 2021
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Review from T M (Daughter of Resident) published on 17 February 2020
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Review from Karen W (Daughter of Resident) published on 7 January 2020
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Review from Kate N (Daughter of Resident) published on 25 October 2019
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Review from Sally E (Daughter-in-law of Resident) published on 9 September 2019
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Review from Susan S (Niece of Resident) published on 24 July 2019
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Review from Joan S (Wife of Resident) published on 4 July 2019
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Review from Jane B (Daughter of Resident) published on 25 January 2019
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The Review Score of 9.8 (9.825) out of 10 for Clare Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.825 for Clare Lodge Care Home is calculated as follows: ( (100 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.825
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Clare Lodge Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 May 2018
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Job Title: Home Manager
Joined: 2021
Gina worked in retail management before starting her career in social care, as a Care Assistant, in 1998. She decided to pursue a career in a field that she felt had a purpose, and was more meaningful, so far as to make a positive difference in the lives of older people. During these years Gina qualified as a trainer, which fast became her primary role within the care home setting; supporting staff to provide best practices and excellence in care standards. This cultivated her promotion to Deputy Manager - a position that she held for 10 years before joining B&M Care in August 2021 as Home Manager of Clare Lodge.