Cooperscroft

Coopers Lane Road, Potters Bar EN6 4AE
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10 98 Reviews
  • Cooperscroft, Potters Bar
Cooperscroft is committed to delivering the most exceptional nursing care and support that really makes a difference to residents lives. Some residents require support day to day, whilst others need more assistance, and at the heart of it all, is the quality team of experienced and dedicated carers and nurses who are passionate about providing person-centred bespoke care.

Cooperscroft specialise in nursing care and care for people living with dementia. With individual care creating a feeling of being at home, they focus on maintaining lifestyle choices to help residents enjoy fulfilling and stimulating lives with care and support to retain choices, personal preferences and promote independence.

The kind, thoughtful and creative wellbeing team provide a range of activities catering to the hobbies and interests of the residents in the home, so whether looking to enjoy trips and excursions to cathedrals, museums or gardens, or to enjoy arts & crafts, word games, live entertainment, musical pursuits or activities, the home truly is committed to offer something to suit everyone's interests. An interesting range of activities offer an enjoyable and inviting array of events to partake in throughout the year, and for family and friends in joining their loved ones at the home.

The beautiful garden setting of this home provides a tranquil environment for residents to enjoy. Ideally situated in a quiet residential area, close to all the facilities that Potters Bar High Street offers, everything is close by for residents – and family and friends. The Café, salon and cinema, compliment both the indoor lounge areas and landscaped gardens for all year around enjoyment.

Cooperscroft Care Home warmly welcomes you to visit the home and experience first hand why the home is the perfect choice for anyone looking for care for themselves or their loved one.

Care Provided by Cooperscroft

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dinesh Francis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2012
    • Number of floors: 3

Funding & Fees Guide for Cooperscroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Cooperscroft has it's own own private car park for guests and visitors.


Total of 98, showing 1-20
10

Cooperscroft has a Review Score of 10 (9.989) out of 10, based on 15 reviews in the last 2 years. Over all time Cooperscroft has 98 reviews.

Overall Experience

  • 93
  • 5
  • 0
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Date Published

98
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Overall Experience  Overall Experience 5.0 out of 5

Just want to say a big thank you for everyone at Cooperscroft, they have welcomed my father into their care with so much love and respect. Dad was very difficult to deal with and respect. Dad was very difficult to deal with but at Cooperscroft nothing is an issue. He is mixing with other residents which
hasn't done before. He seems very relaxed and loves it here, wish we moved him years ago. Best care we have ever had. As a family, we feel his safe and we are so relaxed, always clean and a beautiful place to be in.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you so much for your kind words and heartfelt feedback. It truly means the world to us to know that your father feels comfortable, happy, and well cared for here at Cooperscroft. Our team takes great pride in creating a warm, respectful, and supportive environment for all our residents, and it's incredibly rewarding to hear how positively it's impacted both your father and your family. We're delighted to see him engaging with others and enjoying his time with us - it's moments like these that make our work so special. Thank you once again for your trust and support.


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Overall Experience  Overall Experience 5.0 out of 5

We had a very satisfactory visit to Kenwood Houses and cafe and the resident really enjoyed looking at the paintings and the journey there and back. The taxi driver was very helpful and also the carer who came with us.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you so much for sharing this wonderful feedback! We're thrilled to hear that your visit to Kenwood House was such a success and that you enjoyed the art and overall experience. It's heartwarming to know that both the taxi driver and our dedicated carer helped make the journey smooth and enjoyable. We strive to make every outing meaningful and are grateful for your kind words, which motivate us to continue providing excellent care and memorable experiences for our residents. Looking forward to organising more enriching trips in the future!


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Overall Experience  Overall Experience 5.0 out of 5

Our experience has been amazing. All the staff have been welcoming, attentive to my mother in law and just kind and warm. The care home is clean, of a high standard and we feel relieved that mum will be safe and well cared for. One staff member in particular has gone above and beyond to make our transition
from hospital to Cooperscroft as seamless as possible which we thank her for - from the bottom of our hearts. We can now spend quality time with her and make new/happy memories in the time we have left.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you so much for your wonderful feedback. We are truly grateful for your kind words and are delighted to hear that your experience at Cooperscroft has been so positive. Our team is dedicated to providing a warm, welcoming, and high-standard environment, and it's incredibly rewarding to know that we have made a difference for you and your mother-in-law. Your appreciation means the world to us, especially knowing that you feel reassured and able to spend quality time together making precious memories.


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Overall Experience  Overall Experience 5.0 out of 5

Cooperscroft is a fantastic place for my mother-in-law to live. The staff are so kind, polite and professional, they go above and beyond with their care and kindness, not just to my family member but all of their residents in their care. We as a family are so happy that our family member (my mother-in-law)
is so happy and settled. We would 100% recommend Cooperscroft! Thank you all!

Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you so much for your heartfelt message! We're thrilled to hear that your mother-in-law is happy and settled at Cooperscroft. Our dedicated staff works hard to provide the best care possible, and it's wonderful to know their efforts have made such a positive impact on your family. Your recommendation means the world to us! Thank you again!


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Overall Experience  Overall Experience 5.0 out of 5

Brilliant. I never thought such a place existed. From the minute I arrived looking apprehensive I was welcomed by smiling faces. Care, courtesy and kindness are second nature here. My room was spacious light and bright. My compact bathroom contained everything necessary. The large window looked out
over a beautifully landscaped garden with ducks swimming on the pond. A weekly menu arrived on Saturdays followed by a menu for subsequent weeks. A weekly menu covering a range of activities is offered. All of my laundry was done after my clothes had been named which was out of sight. Totally recommended with a gold star 10 out of 10.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your stay and felt welcomed by our team. It's great to know you appreciated the room, the view, and our weekly menus and activities. We're glad our laundry service met your needs as well. Your kind words mean a lot to us.


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Overall Experience  Overall Experience 5.0 out of 5

From the initial enquiry phone call to Dad's final day, the staff at Cooperscroft have exceeded all expectations.
Our Dad's final three weeks have been made more bearable by the outstanding level of care and genuine kindness every single member of the Cooperscroft team gave him. Moreover, they have
provided a level of support to us, the family, that I would normally only expect from friends and family. Thank you.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you so much for your heartfelt feedback. We are deeply touched to hear that your experience with us at Cooperscroft met and even exceeded your expectations during such a meaningful time. It is our honour and privilege to provide compassionate care in line with our core values of Truth, Love, and Compassion (TLC). We are truly glad to know that our team could offer the kindness and support that made a meaningful difference to both your dad and your family. Your words mean a great deal to us, inspiring us to continue delivering care that feels like family. Thank you once again for sharing this.


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Overall Experience  Overall Experience 5.0 out of 5

My mum was moved to Cooperscroft on 28th December 2023. The community development manager and all the management team have been fantastic from the moment Mum came through the door. We have been made to feel welcome and part of a family. The caring team have helped us with all medical appointments and
no question was silly! Moving my mum here was the best decision we made.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Dear Harrie, Thank you for your feedback. Your input is invaluable to us and serves as a source of motivation for our team to continue providing outstanding care for our service users. We greatly appreciate your time and effort in sharing your thoughts with us.


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Overall Experience  Overall Experience 5.0 out of 5

During my dad's stay, he has felt safe and secure and very well looked after like a family unit. I cannot fault Copperscroft for the care and attention that they have shown my dad. When visiting, my family are made to feel very welcome in joining in any activities that may be on each day and also make
it a warm and friendly place to stay and visit. The staff go up and beyond their duties, which shows their care and kindness. Many thanks.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Your review is invaluable to us as we continuously strive to provide the best care and service to our residents. Your kind words and constructive feedback serve as a testament to the commitment of our dedicated team to ensuring the well-being and comfort of your loved one. We are grateful for the trust you have placed in us, and we are committed to addressing any concerns you may have raised. Once again, thank you for taking the time to share your thoughts. We value your input and we remain dedicated to delivering exceptional care and support to our residents.


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Overall Experience  Overall Experience 5.0 out of 5

Cooperscroft is excellence in a nutshell - everyone has a smile and everyone goes about their business ensuring that the residents are their top priority at all times. Some very, very grateful relatives. Thank you to you all.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you so much for your kind words. We are happy your loved one is happy and content here at Cooperscroft. I will pass your feedback on to our team.


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Overall Experience  Overall Experience 5.0 out of 5

I'm absolutely blown away when visiting my Grandma. We had lunch together the other day, and to say it looked smashing is an understatement!
The staff are so attentive, kind and caring and nothing is too much trouble. My grandma is so content and happy being in the home and the staff really do invest
so much time and energy into every resident especially when it comes to entertainment or arranging fun days which my grandma gets involved in.

Reply from Dawn Cawley Cawley, Community Development Manager at Cooperscroft

Thank you so much for your kind words. We are happy your grandma is happy and content here at Cooperscroft. I will pass your feed back to our team.


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Overall Experience  Overall Experience 5.0 out of 5

Dad has settled in very quickly, with the staff being very patient as Dad doesn't communicate well. Dad has more colour in his cheeks and smiles. The staff are always on hand and happy to help Dad with any of his needs with a smile. We feel Dad is safe and well taken care of which makes all his family
very happy.

Reply from Dawn Cawley, Community Development Manager at Cooperscroft

Thank you for your positive feedback regarding Cooperscroft. I will pass your kind words on to our team.


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Overall Experience  Overall Experience 5.0 out of 5

Where do I start? My dad has only been at Cooperscroft for just over a week and to say my brother and I were upset at the prospect of Dad being in a home is an understatement. It is the most wonderful warm welcoming place and the staff is second to none. Nothing is too much trouble and Dad is settling
in well. The surroundings are beautiful but what makes a Cooperscroft is the warmth and support of the staff. Thank you so much to you all.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you for your positive feedback towards Cooperscroft Care Home. We are pleased to hear how satisfied you are with the care provided by the Cooperscroft team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Cooperscroft Care Home when I was unable to care for her at home anymore. She was fiercely independent, drily witty with an abundance of character, which could be challenging on occasions. The staff at Cooperscroft cared for her with respect and dignity. If they hadn't, she would
have said! I had peace of mind knowing that she was being looked after by kind professionals. Unfortunately, Mum was not well enough to participate in the activities provided and so I cannot comment on those but I was always impressed by the cleanliness and atmosphere whenever I visited. I have no hesitation in recommending Cooperscroft and I would like to thank them for caring for my mother in the final months of her 101 years of life.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you for your feedback. Our team will be pleased to know they do an excellent job and we appreciate your gratitude and support.


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Overall Experience  Overall Experience 5.0 out of 5

Cooperscroft care home has proved to be an excellent choice. From the friendly advice and help received arranging a placement, making what could have been a stressful process easy and relaxing. To the exceptional daily care and friendship given all of the staff couldn't be kinder. The rooms and the
meals are nicer than many hotels. I as a daily visitor am welcomed and looked after myself. In my opinion, I do not think you could find more friendly, dignified and genuine care.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Dear Neil, thank you very much for taking the time to leave us such a lovely and kind review. Your feedback is important to us, as is the care and well-being of all of our residents.


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Overall Experience  Overall Experience 5.0 out of 5

In the few weeks, my friend was here, I visited several times. Every visit was a delight. The staff of the home radiates love, care and professionalism with high-quality care and attention. Highly recommended!

Reply from Dawn Cawley Cawley, Community Development Manager at Cooperscroft

Thank you so much for your kind words. I will pass your review onto our team.


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Overall Experience  Overall Experience 5.0 out of 5

Very friendly, made to feel at ease and good care. The staff are fantastic, the food is wonderful and well-presented. Spotlessly clean. I am very happy here.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Hi Anne,
Thank you very much for your lovely feedback.


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Overall Experience  Overall Experience 5.0 out of 5

My sister is as happy as can be under the circumstances. She was responsive and smiling. As I left she needed some personal care which was seen to immediately and with a smile from the carers. I am truly grateful for their care and treatment of my sister.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Hi Geraldine, thank you for your feedback. Our team will be pleased to know they do an excellent job and we appreciate your gratitude and support.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for twenty-two months. She is treated with care, respect and dignity. Her medical needs are met. Staff are friendly and supportive (e.g. during the Covid pandemic). Staff helped our family celebrate our parents' 60th wedding anniversary. Thank you. "All good".

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Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that from the first contact on the phone to the placement of Mum into the home I cannot fault Cooperscroft Care Home in any way. All of the staff are very friendly and treat Mum with the utmost respect and care. As a family, we are comforted to know that Mum is in a safe, happy environment
with all of her needs taken care of.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Hi David, thank you so much. It is so rewarding to hear these lovely reviews from the family. I will share this feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Our mum moved to Cooperscroft Care Home from a hospice as she now needs palliative care. Everyone has made us feel so welcome and are showing such care for Mum, from giving her ice cream, hand and feet massages or simply comforting her when she's scared. As a family, it's a difficult time but having
Mum safe and cared for at this time means so much to us. Huge thanks to the matron for all you do, you're the best.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you, Emma, for your positive feedback towards Cooperscroft Care Home. We are pleased to hear how satisfied you are with the care provided by the Cooperscroft team.


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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Cooperscroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Cooperscroft is calculated as follows: ( (176 Excellents x 5) + (2 Goods x 4) ) ÷ 178 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cooperscroft is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Outstanding

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (5)

Dinesh

Dinesh Francis

Job Title: Home Manager

Joined: 2018

I completed my bachelor's degree in nursing in India in 2008 and worked as a Pediatric nurse from 2008-2010. In 2010 I came to the UK and started my master's in advanced nursing whilst studying I worked as a unit leader in a care home. In 2011 I was promoted to a Care Coordinator and then in 2014, I was again promoted to deputy manager.


In 2022 I was then promoted to Home Manager. I am extremely passionate about care and looking after our elderly residents so getting the opportunity to support and guide Cooperscrof on their journey to outstanding is a privilege.


Hazel

Hazel Nkosi

Job Title: Care Service Manager

Joined: 2022

I graduated in 10994 from South Africa with Diploma in Nursing and Midwifery and Community and Phychatiey. I then worked as a midwife and community nurse up until 2002 before moving to the UK. I have worked as a Care Service Manager, Senior Nurse and Clinical Nurse across other care homes and in February 2022 I joined Cooperscroft as the Care Services Manager. The role is very rewarding and I learn something new every day to make sure our resident’s care reaches the highest standards.


Dawn

Dawn Cawley

Job Title: Business Development Manager

Joined: 2013

I bring 23 years of experience in the care sector, starting my journey as a care assistant and advancing through positions such as Team Leader, Admin Assistant, and currently, Business Development Manager.


For the past 12 years, I have been an integral part of Cooperscroft Care Home, gaining deep insights across various departments. This extensive experience has equipped me with a comprehensive understanding of what makes Cooperscroft an exceptional home. I am deeply passionate about ensuring our residents receive the highest quality of care, a commitment that resonates throughout our dedicated team.


In my role, I actively engage with the community, participating in various local groups and hosting impactful events at our home.


Kathlyn

Kathlyn Raguro

Job Title: Hotel Service Manager

Joined: 2024

I am Kathlyn Raguro, holding a double degree in Hospitality and Tourism from the Philippines. My 10-year journey has been marked by a series of elevations through the levels of ultra-luxury hotels, including the esteemed Shangri-la Hotels, Hilton Hotels and Resorts, One and Only Hotels and Resorts by Kerzner, and recently - Qasr al Sarab Luxury Desert Resort by Anantara.


Starting as a Guest Relations Officer, I swiftly ascended to supervisory roles, eventually becoming an Assistant Guest Relations Manager, and most recently, a Guest Experience Manager at Anantara Luxury Resort. I have always held integrity and passion as my guiding principles. These values have been the cornerstone of my success and personal growth within the industry.


As I step into the role of Hotel Services Manager at CoopersCroft, I am eager to lead our team towards unparalleled success, ensuring that the exemplary service CoopersCroft is renowned for is not just maintained, but elevated to new heights. With a shared vision of excellence and commitment, I am very much excited to embark on this new journey with my team


Oshi

Oshi Dissanayake

Job Title: Finance and HR Manager

Joined: 2023

I completed my HND in Business Management in the UK. Also, I have completed a Software engineering Diploma and Finance & Business Administration Diploma in Sri Lanka.


I have worked across a number of industries in various roles. I started my carrier as a Business Development Manager at one of the Prestigious multinational companies in Sri Lanka.


Since I moved to the UK I have worked as a Team Leader and as an IT consultant for Thames Water PLC.


I joined Cooperscroft as an Admin Assistant and then was promoted to HR & Finance Manager.


It’s a completely new venture for me and I do learn the real values of Truth, Love, and Compassion each day at work.


Frequently Asked Questions about Cooperscroft

What types of Care is Cooperscroft registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cooperscroft provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Cooperscroft have?

There are 60 Single Rooms.

What are the Facilities & Services at Cooperscroft?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cooperscroft to the centre of Potters Bar?

1.3 mile(s) as the crow flies, distance by road may be significantly further.