Cooperscroft has it's own own private car park for guests and visitors.
Cooperscroft has a Review Score of 10 (9.989) out of 10, based on 15 reviews in the last 2 years. Over all time Cooperscroft has 98 reviews.
Review from Vicky N (Daughter of Resident) published on 7 January 2025
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you so much for your kind words and heartfelt feedback. It truly means the world to us to know that your father feels comfortable, happy, and well cared for here at Cooperscroft. Our team takes great pride in creating a warm, respectful, and supportive environment for all our residents, and it's incredibly rewarding to hear how positively it's impacted both your father and your family. We're delighted to see him engaging with others and enjoying his time with us - it's moments like these that make our work so special. Thank you once again for your trust and support.
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Review from Chris F (Husband of Resident) published on 25 October 2024
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you so much for sharing this wonderful feedback! We're thrilled to hear that your visit to Kenwood House was such a success and that you enjoyed the art and overall experience. It's heartwarming to know that both the taxi driver and our dedicated carer helped make the journey smooth and enjoyable. We strive to make every outing meaningful and are grateful for your kind words, which motivate us to continue providing excellent care and memorable experiences for our residents. Looking forward to organising more enriching trips in the future!
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Review from Tracey T (Daughter-in-law of Resident) published on 25 October 2024
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you so much for your wonderful feedback. We are truly grateful for your kind words and are delighted to hear that your experience at Cooperscroft has been so positive. Our team is dedicated to providing a warm, welcoming, and high-standard environment, and it's incredibly rewarding to know that we have made a difference for you and your mother-in-law. Your appreciation means the world to us, especially knowing that you feel reassured and able to spend quality time together making precious memories.
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Review from N W (Daughter-in-law of Resident) published on 30 September 2024
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you so much for your heartfelt message! We're thrilled to hear that your mother-in-law is happy and settled at Cooperscroft. Our dedicated staff works hard to provide the best care possible, and it's wonderful to know their efforts have made such a positive impact on your family. Your recommendation means the world to us! Thank you again!
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Review from N T (Resident) published on 7 August 2024
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your stay and felt welcomed by our team. It's great to know you appreciated the room, the view, and our weekly menus and activities. We're glad our laundry service met your needs as well. Your kind words mean a lot to us.
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Review from D R (Daughter of Resident) published on 23 July 2024
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you so much for your heartfelt feedback. We are deeply touched to hear that your experience with us at Cooperscroft met and even exceeded your expectations during such a meaningful time. It is our honour and privilege to provide compassionate care in line with our core values of Truth, Love, and Compassion (TLC). We are truly glad to know that our team could offer the kindness and support that made a meaningful difference to both your dad and your family. Your words mean a great deal to us, inspiring us to continue delivering care that feels like family. Thank you once again for sharing this.
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Review from Harrie T (Daughter of Resident) published on 2 April 2024
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Dear Harrie, Thank you for your feedback. Your input is invaluable to us and serves as a source of motivation for our team to continue providing outstanding care for our service users. We greatly appreciate your time and effort in sharing your thoughts with us.
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Review from Julie M (Daughter of Resident) published on 5 February 2024
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Your review is invaluable to us as we continuously strive to provide the best care and service to our residents. Your kind words and constructive feedback serve as a testament to the commitment of our dedicated team to ensuring the well-being and comfort of your loved one. We are grateful for the trust you have placed in us, and we are committed to addressing any concerns you may have raised. Once again, thank you for taking the time to share your thoughts. We value your input and we remain dedicated to delivering exceptional care and support to our residents.
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Review from L W (Son of Resident) published on 14 November 2023
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you so much for your kind words. We are happy your loved one is happy and content here at Cooperscroft. I will pass your feedback on to our team.
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Review from Hayley G (Granddaughter of Resident) published on 8 September 2023
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Reply from Dawn Cawley Cawley, Community Development Manager at Cooperscroft
Thank you so much for your kind words. We are happy your grandma is happy and content here at Cooperscroft. I will pass your feed back to our team.
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Review from Charlotte C (Daughter of Resident) published on 30 August 2023
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Reply from Dawn Cawley, Community Development Manager at Cooperscroft
Thank you for your positive feedback regarding Cooperscroft. I will pass your kind words on to our team.
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Review from Sam R (Daughter of Resident) published on 29 June 2023
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you for your positive feedback towards Cooperscroft Care Home. We are pleased to hear how satisfied you are with the care provided by the Cooperscroft team.
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Review from Hazel J (Daughter of Resident) published on 12 June 2023
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you for your feedback. Our team will be pleased to know they do an excellent job and we appreciate your gratitude and support.
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Review from Neil M (Son of Resident) published on 5 June 2023
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Dear Neil, thank you very much for taking the time to leave us such a lovely and kind review. Your feedback is important to us, as is the care and well-being of all of our residents.
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Review from S C (Friend of Resident) published on 18 April 2023
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Reply from Dawn Cawley Cawley, Community Development Manager at Cooperscroft
Thank you so much for your kind words. I will pass your review onto our team.
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Review from Anne W (Resident) assisted by family/friend published on 23 February 2023
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Hi Anne,
Thank you very much for your lovely feedback.
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Review from Geraldine C (Sister of Resident) published on 6 December 2022
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Hi Geraldine, thank you for your feedback. Our team will be pleased to know they do an excellent job and we appreciate your gratitude and support.
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Review from Mark R (Son of Resident) published on 6 December 2022
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Review from David M (Son of Resident) published on 4 October 2022
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Hi David, thank you so much. It is so rewarding to hear these lovely reviews from the family. I will share this feedback with the team.
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Review from Emma C (Daughter of Resident) published on 15 September 2022
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you, Emma, for your positive feedback towards Cooperscroft Care Home. We are pleased to hear how satisfied you are with the care provided by the Cooperscroft team.
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The Review Score of 10 (9.989) out of 10 for Cooperscroft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.989 for Cooperscroft is calculated as follows: ( (176 Excellents x 5) + (2 Goods x 4) ) ÷ 178 Ratings = 4.989
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cooperscroft is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Jan 2024
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Job Title: Home Manager
Joined: 2018
I completed my bachelor's degree in nursing in India in 2008 and worked as a Pediatric nurse from 2008-2010. In 2010 I came to the UK and started my master's in advanced nursing whilst studying I worked as a unit leader in a care home. In 2011 I was promoted to a Care Coordinator and then in 2014, I was again promoted to deputy manager.
In 2022 I was then promoted to Home Manager. I am extremely passionate about care and looking after our elderly residents so getting the opportunity to support and guide Cooperscrof on their journey to outstanding is a privilege.
Job Title: Care Service Manager
Joined: 2022
I graduated in 10994 from South Africa with Diploma in Nursing and Midwifery and Community and Phychatiey. I then worked as a midwife and community nurse up until 2002 before moving to the UK. I have worked as a Care Service Manager, Senior Nurse and Clinical Nurse across other care homes and in February 2022 I joined Cooperscroft as the Care Services Manager. The role is very rewarding and I learn something new every day to make sure our resident’s care reaches the highest standards.
Job Title: Business Development Manager
Joined: 2013
I bring 23 years of experience in the care sector, starting my journey as a care assistant and advancing through positions such as Team Leader, Admin Assistant, and currently, Business Development Manager.
For the past 12 years, I have been an integral part of Cooperscroft Care Home, gaining deep insights across various departments. This extensive experience has equipped me with a comprehensive understanding of what makes Cooperscroft an exceptional home. I am deeply passionate about ensuring our residents receive the highest quality of care, a commitment that resonates throughout our dedicated team.
In my role, I actively engage with the community, participating in various local groups and hosting impactful events at our home.
Job Title: Hotel Service Manager
Joined: 2024
I am Kathlyn Raguro, holding a double degree in Hospitality and Tourism from the Philippines. My 10-year journey has been marked by a series of elevations through the levels of ultra-luxury hotels, including the esteemed Shangri-la Hotels, Hilton Hotels and Resorts, One and Only Hotels and Resorts by Kerzner, and recently - Qasr al Sarab Luxury Desert Resort by Anantara.
Starting as a Guest Relations Officer, I swiftly ascended to supervisory roles, eventually becoming an Assistant Guest Relations Manager, and most recently, a Guest Experience Manager at Anantara Luxury Resort. I have always held integrity and passion as my guiding principles. These values have been the cornerstone of my success and personal growth within the industry.
As I step into the role of Hotel Services Manager at CoopersCroft, I am eager to lead our team towards unparalleled success, ensuring that the exemplary service CoopersCroft is renowned for is not just maintained, but elevated to new heights. With a shared vision of excellence and commitment, I am very much excited to embark on this new journey with my team
Job Title: Finance and HR Manager
Joined: 2023
I completed my HND in Business Management in the UK. Also, I have completed a Software engineering Diploma and Finance & Business Administration Diploma in Sri Lanka.
I have worked across a number of industries in various roles. I started my carrier as a Business Development Manager at one of the Prestigious multinational companies in Sri Lanka.
Since I moved to the UK I have worked as a Team Leader and as an IT consultant for Thames Water PLC.
I joined Cooperscroft as an Admin Assistant and then was promoted to HR & Finance Manager.
It’s a completely new venture for me and I do learn the real values of Truth, Love, and Compassion each day at work.