Cooperscroft

Coopers Lane Road, Potters Bar EN6 4AE
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10 98 Reviews
  • Cooperscroft, Potters Bar
Cooperscroft is committed to delivering the most exceptional nursing care and support that really makes a difference to residents lives. Some residents require support day to day, whilst others need more assistance, and at the heart of it all, is the quality team of experienced and dedicated carers and nurses who are passionate about providing person-centred bespoke care.

Cooperscroft specialise in nursing care and care for people living with dementia. With individual care creating a feeling of being at home, they focus on maintaining lifestyle choices to help residents enjoy fulfilling and stimulating lives with care and support to retain choices, personal preferences and promote independence.

The kind, thoughtful and creative wellbeing team provide a range of activities catering to the hobbies and interests of the residents in the home, so whether looking to enjoy trips and excursions to cathedrals, museums or gardens, or to enjoy arts & crafts, word games, live entertainment, musical pursuits or activities, the home truly is committed to offer something to suit everyone's interests. An interesting range of activities offer an enjoyable and inviting array of events to partake in throughout the year, and for family and friends in joining their loved ones at the home.

The beautiful garden setting of this home provides a tranquil environment for residents to enjoy. Ideally situated in a quiet residential area, close to all the facilities that Potters Bar High Street offers, everything is close by for residents – and family and friends. The Café, salon and cinema, compliment both the indoor lounge areas and landscaped gardens for all year around enjoyment.

Cooperscroft Care Home warmly welcomes you to visit the home and experience first hand why the home is the perfect choice for anyone looking for care for themselves or their loved one.

Care Provided by Cooperscroft

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dinesh Francis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2012
    • Number of floors: 3

Funding & Fees Guide for Cooperscroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Cooperscroft has it's own own private car park for guests and visitors.


Total of 98, showing 21-40
10

Cooperscroft has a Review Score of 10 (9.989) out of 10, based on 15 reviews in the last 2 years. Over all time Cooperscroft has 98 reviews.

Overall Experience

  • 93
  • 5
  • 0
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Date Published

98
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7
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Overall Experience  Overall Experience 5.0 out of 5

Any anxieties about moving to Cooperscroft Care Home melted away on day one. When I visit my husband each day he tells me "this is the best day ever". Staff are kind, attentive and always happy to chat and reassure. His personal care is excellent. Staff are supportive to the family too and nothing is
too much trouble. My husband could not be in better hands. Thank you! He cannot take part in activities but has all the attention he needs.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you, Susan, for your lovely comments about our home and team members. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Cooperscroft is a very nice home, very clean and lovely rooms. Really nice, pleasant staff and carers. Good quality food for Mum. Lovely room, lounge and gardens. In all, a wonderful place for Mum to be cared for by wonderful people.

Reply from Lisa Fisher, Community Development Manager at Cooperscroft

Thank you, Michael, for your feedback. We love caring for your beautiful Mum and are happy you are all part of our Cooperscroft family.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been here a couple of weeks so far and I'm delighted to say her care couldn't have been better. The whole team are very attentive and professional - and friendly all the time. Nothing seems to be too much trouble and it is comforting to see Mum so well looked after in the last stages of her
life.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Dear Dean, thank you very much for taking the time to leave us such a lovely and kind review. Your feedback is important to us, as is the care and well-being of all of our residents.


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Overall Experience  Overall Experience 5.0 out of 5

The love, compassion, personalised support and attention to detail I feel my mother received in her two years and two months at Cooperscroft Care Home were so appreciated. Especially at such a difficult, challenging time for care homes. I will never forget the joy Mum experienced here. Your staff are
extraordinary. Thank you from the bottom of my heart.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Dear L,
Thank you as always for showing your appreciation and thanks to our Cooperscroft team. As you know your mother was a long-standing and important member of the Cooperscroft family and everyone had their own relationship with her. We remember her fondly and we still miss her.


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Overall Experience  Overall Experience 5.0 out of 5

I did a lot of research into care homes catering for Parkinson's and I couldn't have been happier with my choice. Wonderful location with a tranquil garden and lovely views. All the staff and management team are genuinely lovely, kind and caring. Certainly not the cheapest, but worth going that little
bit further on cost for peace of mind. I only wish Mum could have enjoyed a longer stay. Thank you to the whole team.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Thank you, Jason, for your positive feedback towards Cooperscroft Care Home. We are pleased to hear how satisfied you are with the care provided by the home.


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Overall Experience  Overall Experience 5.0 out of 5

Cooperscroft Care Home has cared for my husband with support, kindness and excellent nursing care over the last fifteen months. Sadly, my husband passed away a short while ago but we have special, fond memories of spending precious time with him over the last few months of his life knowing he was so
well cared for. For this, the whole Cooperscroft team will never be forgotten for all their kindness and care and we can’t “thank you” all enough.

Reply from Dinesh Francis, Home Manager at Cooperscroft

Hi Carol, thank you so much for your amazing review!


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Overall Experience  Overall Experience 5.0 out of 5

Although my mum was only with Cooperscroft Care Home for a short time, I have a very positive view of the care home from what I experienced and witnessed. The quality of care from the carers and nurses was very high and my mum was treated very well by staff members.
I found the staff very knowledgeable
about my mum and was always one step ahead of my concerns and suggestions. I'm very thankful my mum was at Cooperscroft during her last few weeks.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Dear Samuel, thank you for taking this time to give us this positive feedback, we are pleased we could support you during this difficult time and we are sorry for your loss.


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Overall Experience  Overall Experience 5.0 out of 5

When Dad came here in June 2021 he was given one week to live - here we are at the end of October and he is showing no sign of leaving us. Thank you so much for this, it is all due to everyone at Coopperscroft Care Home. The help I have had from all the staff has been exceptional.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for taking time to write this review, we are very happy we have been able to make your dad comfortable and settled with us and to give your family some more precious time together.


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Overall Experience  Overall Experience 5.0 out of 5

Over the three years that my mother lived at Cooperscroft, the team at this care home has always provided first-class love, care, devotion and medical attention towards her.
The staff have been highly supportive in providing a wide range of activities for Mum, notably art classes which led to Mum exhibiting
locally (amazing, considering the Parkinson's that Mum suffered from.)
Mum's medical challenges were always fully supported and a while ago the staff were able to nurse Mum back from palliative care.
Visits from Mum's family and friends have always been strongly encouraged.
Sadly, Mum passed away a short while ago but the fond memories of Mum's twilight years at Cooperscroft with all her friends there, will not be forgotten.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you as always for showing your appreciation and thanks to our Cooperscroft team. As you know your Mother was a long-standing and important member of the Cooperscroft family and everyone had their own relationship with her. We remember her fondly and we still miss her. We send love to all of her family


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Overall Experience  Overall Experience 5.0 out of 5

I found my month's stay at Cooperscroft very helpful, the staff including management were all excellent! Kind and considerate and did everything they all could to make our stay everything we could hope for. I will be leaving here with a sad heart as all the staff including management became friends
and I will miss them all! God bless with your success.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

We were delighted to have you and your husband stay with us at Cooperscroft if only for a short time. In that time we built up a lovely friendship and we hope you will join us for a coffee and chat one day soon.


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Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and efficient. Food is found for a vegetarian who does not eat cheese. Atmosphere is pleasant. Staff nurses are experienced and can deal with medical matters referring to a doctor if necessary.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you so much for taking time out to write this lovely review and we are pleased that you and your wife are happy with the care you are receiving. We want to ensure that you find our food of a really high standard so I will ask our head chef to spend some time with your wife to make sure she is fully happy.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Cooperscroft on a six-week placement, with a diagnosis of delirium as the result of an infection. From the moment she arrived, she was treated with kindness, dignity, and respect by every staff member. The level of care she has received has been exemplary, with every medical,
physical, and emotional need being met.
The quality and quantity of the meals provided is excellent, and she has thoroughly enjoyed taking part in activities such as painting and making cakes, and socialising with members of staff and other residents.
As a visiting relative, I have at all times found the staff to be extremely friendly, patient, and helpful.
My Mother has been treated with love and care at all times, and I know that she will miss all the members of her care team when she returns home. She has expressed a wish to return there should the need arise in the future, and as her daughter, I know that I would have complete peace of mind regarding her welfare if she did.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

We are always willing and happy to support families who find themselves in difficult situations and your mum's case was exactly that and with you not living close she really needed somewhere safe to stay. Your mum has been a delight to have here and we will be sad to see her leave but we know that she has expressed her wish to return in the future. We have also really enjoyed getting you to know you too Sue and wish you both all the best.


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Overall Experience  Overall Experience 5.0 out of 5

From the moment she arrived, Cooperscroft has been a truly wonderful home for our mother and we highly recommend it to anyone looking for the very best care for their loved one. Every team member always shows great expertise in managing her late-stage Huntington's Disease with empathy and respect for
her wellbeing and dignity. They also continually engage and communicate with us to ensure we are well informed at all times.
We had to find a residential home at very short notice, and will always be extremely grateful for the amazing responsiveness and support we received from the Cooperscroft team to make this happen so quickly and smoothly. To remember that our mother's initial months in residence have happened during the incredibly difficult circumstances created by Covid-19 is a further testament to the team's excellence. They have maintained the highest standards of care, hygiene and compassion throughout, and we would like to say a huge thank you to everyone.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

We are so pleased that we were able to support your mother, yourself and your brothers with her arrival and settling in here at Cooperscroft. Your mum is part of the Cooperscroft family. Thank you for taking the time to give us this positive feedback. Our team are very grateful.


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Overall Experience  Overall Experience 5.0 out of 5

I have just had the most heartwarming virtual lunch experience with my husband.
It was arranged by the well-being team leader who did a brilliant job of coordinating my daughter and me at home, and my husband sitting at a beautifully laid table in the cinema eating his favourite meal.
It was probably
the best experience that I have had in the last ten difficult months.
It seemed just like a normal meal with conversation and good food, and we all three really enjoyed this new experience.
Thank you so much, Cooperscroft, for arranging this for us, and for the wonderful way you look after him (and me).

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for this wonderful review - when I saw the pictures of your lunch, it moved me to tears, and I know how much this would have meant to you both. We need to be so grateful for technology and clever ideas. I'm just so glad Cooperscroft could do this for you.


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Overall Experience  Overall Experience 5.0 out of 5

My husband came to the home just at the beginning of the pandemic when none of us knew what lies ahead. He has stayed at the home for several months and the level of care was beyond what we could have wished for, it is truly outstanding. I can't thank every member of the team enough for their hard work
each and every day. The staff are reliable, trustworthy, patient, encouraging and very kind. Cooperscroft is a happy home with a family atmosphere, and I have no hesitation in recommending the home to anyone who is looking for a care home.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for your lovely review. I have passed your kind words on to the team. It really makes a difference to them to get such amazing feedback.
We do hope your husband and yourself are keeping well.


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Overall Experience  Overall Experience 5.0 out of 5

We couldn't have picked a better home for our Mum, who has been a resident here for the past couple of years. It really has a lovely homely atmosphere and the staff really care about the residents and their wellbeing. They really go the extra mile to make every single day special for their residents.
Not being able to see Mum has been very difficult during the Covid-19 outbreak, but knowing Mum is at Cooperscroft and continuing to receive excellent care has been so reassuring. Communication during this time has been excellent, with daily updates about what all the residents have been up to, photos and posts on Facebook and more recently window and garden visits. During the last few months, I have not only missed being able to see my Mum but also missed going to the home, because it is always such a lovely, happy, cosy place to be. Would definitely recommend Cooperscroft to anyone looking for the best care option.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you so much for taking the time out to do this review for us. We really appreciate how challenging it is for you and for all our families with all the restriction and we miss you all too and look forward to the day we can celebrate a safe end to this crisis.


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Overall Experience  Overall Experience 5.0 out of 5

On the 29th of June, it was our 63rd wedding anniversary and my daughter and I had a window visit with my husband. The Wellbeing staff had decorated the window with a banner and photographs of our wedding day. They had also arranged for a present and card for my husband to give to me. The next day
there were pictures of him on Facebook wearing my present.
I can't thank them enough for making it a lovely day despite this difficult time.
The rest of the residents are also kept busy with all the activities they arrange.
I am very lucky that my husband is in such a wonderful home.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you Pat for taking the time to let us know what an impact we had on yours and your husband's special day. Our well-being team are incredible and I am so pleased they could help you both celebrate another year of love and devotion to each other.


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Overall Experience  Overall Experience 5.0 out of 5

Cooperscroft has cared for our father with great patience and love for the last 15 months until his sad death. He had dementia and was not easy to care for, but the team looked after him very well indeed. We are deeply grateful.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

We are really sorry for your loss here at Cooperscroft. Your dad was a member of our family and our thoughts are with you at this difficult time. Thank you for taking the time to post a review, we value your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

I have been most impressed with how this nursing home is run, from the past few years when my mother had a few respite stays to her currently receiving full nursing care today. During the past three weeks as we have entered into the COVID-19 world pandemic, I have been grateful to the stringent hygiene
and limited visiting measures taken by the home management. It has been a wise way to allow relatives to finally adjust to the limiting of all non-essential visits. Though this will be difficult I feel completely at ease that my mother will be well cared for. Thank you Cooperscroft.

Reply from Berni Martin, Lead Community Development Manager at Cooperscroft

Thank you so much for taking the time to write such a lovely review during this very challenging and emotional time for all. We are constantly doing all we can during the Pandemic to ensure each of our residents are safe and well and updating family members. Thank you again and keep safe.


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Overall Experience  Overall Experience 5.0 out of 5

All of the staff have been very helpful. This includes the maintenance man. The nurses and doctors have been extremely kind to the resident, and have ensured that she will be looked after and regularly checked. The food that she has been served with is always nice and with appropriate portions. The
resident has had nothing to complain of and is comfortable with her room.

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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Cooperscroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Cooperscroft is calculated as follows: ( (176 Excellents x 5) + (2 Goods x 4) ) ÷ 178 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cooperscroft is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Outstanding

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (5)

Dinesh

Dinesh Francis

Job Title: Home Manager

Joined: 2018

I completed my bachelor's degree in nursing in India in 2008 and worked as a Pediatric nurse from 2008-2010. In 2010 I came to the UK and started my master's in advanced nursing whilst studying I worked as a unit leader in a care home. In 2011 I was promoted to a Care Coordinator and then in 2014, I was again promoted to deputy manager.


In 2022 I was then promoted to Home Manager. I am extremely passionate about care and looking after our elderly residents so getting the opportunity to support and guide Cooperscrof on their journey to outstanding is a privilege.


Hazel

Hazel Nkosi

Job Title: Care Service Manager

Joined: 2022

I graduated in 10994 from South Africa with Diploma in Nursing and Midwifery and Community and Phychatiey. I then worked as a midwife and community nurse up until 2002 before moving to the UK. I have worked as a Care Service Manager, Senior Nurse and Clinical Nurse across other care homes and in February 2022 I joined Cooperscroft as the Care Services Manager. The role is very rewarding and I learn something new every day to make sure our resident’s care reaches the highest standards.


Dawn

Dawn Cawley

Job Title: Business Development Manager

Joined: 2013

I bring 23 years of experience in the care sector, starting my journey as a care assistant and advancing through positions such as Team Leader, Admin Assistant, and currently, Business Development Manager.


For the past 12 years, I have been an integral part of Cooperscroft Care Home, gaining deep insights across various departments. This extensive experience has equipped me with a comprehensive understanding of what makes Cooperscroft an exceptional home. I am deeply passionate about ensuring our residents receive the highest quality of care, a commitment that resonates throughout our dedicated team.


In my role, I actively engage with the community, participating in various local groups and hosting impactful events at our home.


Kathlyn

Kathlyn Raguro

Job Title: Hotel Service Manager

Joined: 2024

I am Kathlyn Raguro, holding a double degree in Hospitality and Tourism from the Philippines. My 10-year journey has been marked by a series of elevations through the levels of ultra-luxury hotels, including the esteemed Shangri-la Hotels, Hilton Hotels and Resorts, One and Only Hotels and Resorts by Kerzner, and recently - Qasr al Sarab Luxury Desert Resort by Anantara.


Starting as a Guest Relations Officer, I swiftly ascended to supervisory roles, eventually becoming an Assistant Guest Relations Manager, and most recently, a Guest Experience Manager at Anantara Luxury Resort. I have always held integrity and passion as my guiding principles. These values have been the cornerstone of my success and personal growth within the industry.


As I step into the role of Hotel Services Manager at CoopersCroft, I am eager to lead our team towards unparalleled success, ensuring that the exemplary service CoopersCroft is renowned for is not just maintained, but elevated to new heights. With a shared vision of excellence and commitment, I am very much excited to embark on this new journey with my team


Oshi

Oshi Dissanayake

Job Title: Finance and HR Manager

Joined: 2023

I completed my HND in Business Management in the UK. Also, I have completed a Software engineering Diploma and Finance & Business Administration Diploma in Sri Lanka.


I have worked across a number of industries in various roles. I started my carrier as a Business Development Manager at one of the Prestigious multinational companies in Sri Lanka.


Since I moved to the UK I have worked as a Team Leader and as an IT consultant for Thames Water PLC.


I joined Cooperscroft as an Admin Assistant and then was promoted to HR & Finance Manager.


It’s a completely new venture for me and I do learn the real values of Truth, Love, and Compassion each day at work.