Cooperscroft has it's own own private car park for guests and visitors.
Cooperscroft has a Review Score of 10 (9.989) out of 10, based on 15 reviews in the last 2 years. Over all time Cooperscroft has 98 reviews.
Review from Susan L (Wife of Resident) published on 30 August 2022
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you, Susan, for your lovely comments about our home and team members. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from Michael D (Son of Resident) published on 29 July 2022
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Reply from Lisa Fisher, Community Development Manager at Cooperscroft
Thank you, Michael, for your feedback. We love caring for your beautiful Mum and are happy you are all part of our Cooperscroft family.
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Review from Dean G (Son of Resident) published on 18 July 2022
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Dear Dean, thank you very much for taking the time to leave us such a lovely and kind review. Your feedback is important to us, as is the care and well-being of all of our residents.
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Review from L G (Daughter of Resident) published on 17 June 2022
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Dear L,
Thank you as always for showing your appreciation and thanks to our Cooperscroft team. As you know your mother was a long-standing and important member of the Cooperscroft family and everyone had their own relationship with her. We remember her fondly and we still miss her.
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Review from Jason E (Son of Resident) published on 7 June 2022
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Thank you, Jason, for your positive feedback towards Cooperscroft Care Home. We are pleased to hear how satisfied you are with the care provided by the home.
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Review from Carol B (Wife of Resident) published on 9 March 2022
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Reply from Dinesh Francis, Home Manager at Cooperscroft
Hi Carol, thank you so much for your amazing review!
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Review from Samuel E (Son of Resident) published on 20 December 2021
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Reply from Brenda Sweetman, Home Manager at Cooperscroft
Dear Samuel, thank you for taking this time to give us this positive feedback, we are pleased we could support you during this difficult time and we are sorry for your loss.
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Review from Michael M (Son of Resident) published on 16 November 2021
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Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you for taking time to write this review, we are very happy we have been able to make your dad comfortable and settled with us and to give your family some more precious time together.
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Review from Donald F (Son of Resident) published on 27 August 2021
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Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you as always for showing your appreciation and thanks to our Cooperscroft team. As you know your Mother was a long-standing and important member of the Cooperscroft family and everyone had their own relationship with her. We remember her fondly and we still miss her. We send love to all of her family
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Review from A R (Respite Resident) published on 16 August 2021
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Reply from Brenda Sweetman, Home Manager at Cooperscroft
We were delighted to have you and your husband stay with us at Cooperscroft if only for a short time. In that time we built up a lovely friendship and we hope you will join us for a coffee and chat one day soon.
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Review from B R (Husband of Resident) published on 29 June 2021
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Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you so much for taking time out to write this lovely review and we are pleased that you and your wife are happy with the care you are receiving. We want to ensure that you find our food of a really high standard so I will ask our head chef to spend some time with your wife to make sure she is fully happy.
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Review from Sue P (Daughter of Resident) published on 5 June 2021
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Reply from Brenda Sweetman, Home Manager at Cooperscroft
We are always willing and happy to support families who find themselves in difficult situations and your mum's case was exactly that and with you not living close she really needed somewhere safe to stay. Your mum has been a delight to have here and we will be sad to see her leave but we know that she has expressed her wish to return in the future. We have also really enjoyed getting you to know you too Sue and wish you both all the best.
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Review from Steve N (Son of Resident) published on 10 May 2021
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Reply from Brenda Sweetman, Home Manager at Cooperscroft
We are so pleased that we were able to support your mother, yourself and your brothers with her arrival and settling in here at Cooperscroft. Your mum is part of the Cooperscroft family. Thank you for taking the time to give us this positive feedback. Our team are very grateful.
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Review from Andy G (Wife of Resident) published on 21 December 2020
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Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you for this wonderful review - when I saw the pictures of your lunch, it moved me to tears, and I know how much this would have meant to you both. We need to be so grateful for technology and clever ideas. I'm just so glad Cooperscroft could do this for you.
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Review from E Z (Wife of Resident) published on 9 December 2020
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Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you for your lovely review. I have passed your kind words on to the team. It really makes a difference to them to get such amazing feedback.
We do hope your husband and yourself are keeping well.
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Review from S W (Daughter of Resident) published on 27 July 2020
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Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you so much for taking the time out to do this review for us. We really appreciate how challenging it is for you and for all our families with all the restriction and we miss you all too and look forward to the day we can celebrate a safe end to this crisis.
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Review from Pat P (Wife of Resident) published on 27 July 2020
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Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you Pat for taking the time to let us know what an impact we had on yours and your husband's special day. Our well-being team are incredible and I am so pleased they could help you both celebrate another year of love and devotion to each other.
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Review from A C (Son of Resident) published on 23 April 2020
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Reply from Brenda Sweetman, Home Manager at Cooperscroft
We are really sorry for your loss here at Cooperscroft. Your dad was a member of our family and our thoughts are with you at this difficult time. Thank you for taking the time to post a review, we value your feedback.
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Review from G K (Daughter of Resident) published on 14 April 2020
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Reply from Berni Martin, Lead Community Development Manager at Cooperscroft
Thank you so much for taking the time to write such a lovely review during this very challenging and emotional time for all. We are constantly doing all we can during the Pandemic to ensure each of our residents are safe and well and updating family members. Thank you again and keep safe.
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Review from M S (Daughter of Resident) published on 26 March 2020
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The Review Score of 10 (9.989) out of 10 for Cooperscroft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.989 for Cooperscroft is calculated as follows: ( (176 Excellents x 5) + (2 Goods x 4) ) ÷ 178 Ratings = 4.989
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cooperscroft is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Jan 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2018
I completed my bachelor's degree in nursing in India in 2008 and worked as a Pediatric nurse from 2008-2010. In 2010 I came to the UK and started my master's in advanced nursing whilst studying I worked as a unit leader in a care home. In 2011 I was promoted to a Care Coordinator and then in 2014, I was again promoted to deputy manager.
In 2022 I was then promoted to Home Manager. I am extremely passionate about care and looking after our elderly residents so getting the opportunity to support and guide Cooperscrof on their journey to outstanding is a privilege.
Job Title: Care Service Manager
Joined: 2022
I graduated in 10994 from South Africa with Diploma in Nursing and Midwifery and Community and Phychatiey. I then worked as a midwife and community nurse up until 2002 before moving to the UK. I have worked as a Care Service Manager, Senior Nurse and Clinical Nurse across other care homes and in February 2022 I joined Cooperscroft as the Care Services Manager. The role is very rewarding and I learn something new every day to make sure our resident’s care reaches the highest standards.
Job Title: Business Development Manager
Joined: 2013
I bring 23 years of experience in the care sector, starting my journey as a care assistant and advancing through positions such as Team Leader, Admin Assistant, and currently, Business Development Manager.
For the past 12 years, I have been an integral part of Cooperscroft Care Home, gaining deep insights across various departments. This extensive experience has equipped me with a comprehensive understanding of what makes Cooperscroft an exceptional home. I am deeply passionate about ensuring our residents receive the highest quality of care, a commitment that resonates throughout our dedicated team.
In my role, I actively engage with the community, participating in various local groups and hosting impactful events at our home.
Job Title: Hotel Service Manager
Joined: 2024
I am Kathlyn Raguro, holding a double degree in Hospitality and Tourism from the Philippines. My 10-year journey has been marked by a series of elevations through the levels of ultra-luxury hotels, including the esteemed Shangri-la Hotels, Hilton Hotels and Resorts, One and Only Hotels and Resorts by Kerzner, and recently - Qasr al Sarab Luxury Desert Resort by Anantara.
Starting as a Guest Relations Officer, I swiftly ascended to supervisory roles, eventually becoming an Assistant Guest Relations Manager, and most recently, a Guest Experience Manager at Anantara Luxury Resort. I have always held integrity and passion as my guiding principles. These values have been the cornerstone of my success and personal growth within the industry.
As I step into the role of Hotel Services Manager at CoopersCroft, I am eager to lead our team towards unparalleled success, ensuring that the exemplary service CoopersCroft is renowned for is not just maintained, but elevated to new heights. With a shared vision of excellence and commitment, I am very much excited to embark on this new journey with my team
Job Title: Finance and HR Manager
Joined: 2023
I completed my HND in Business Management in the UK. Also, I have completed a Software engineering Diploma and Finance & Business Administration Diploma in Sri Lanka.
I have worked across a number of industries in various roles. I started my carrier as a Business Development Manager at one of the Prestigious multinational companies in Sri Lanka.
Since I moved to the UK I have worked as a Team Leader and as an IT consultant for Thames Water PLC.
I joined Cooperscroft as an Admin Assistant and then was promoted to HR & Finance Manager.
It’s a completely new venture for me and I do learn the real values of Truth, Love, and Compassion each day at work.