Cooperscroft

Coopers Lane Road, Potters Bar EN6 4AE
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Top 20 carehome certificate
10 98 Reviews
  • Cooperscroft, Potters Bar
Cooperscroft is committed to delivering the most exceptional nursing care and support that really makes a difference to residents lives. Some residents require support day to day, whilst others need more assistance, and at the heart of it all, is the quality team of experienced and dedicated carers and nurses who are passionate about providing person-centred bespoke care.

Cooperscroft specialise in nursing care and care for people living with dementia. With individual care creating a feeling of being at home, they focus on maintaining lifestyle choices to help residents enjoy fulfilling and stimulating lives with care and support to retain choices, personal preferences and promote independence.

The kind, thoughtful and creative wellbeing team provide a range of activities catering to the hobbies and interests of the residents in the home, so whether looking to enjoy trips and excursions to cathedrals, museums or gardens, or to enjoy arts & crafts, word games, live entertainment, musical pursuits or activities, the home truly is committed to offer something to suit everyone's interests. An interesting range of activities offer an enjoyable and inviting array of events to partake in throughout the year, and for family and friends in joining their loved ones at the home.

The beautiful garden setting of this home provides a tranquil environment for residents to enjoy. Ideally situated in a quiet residential area, close to all the facilities that Potters Bar High Street offers, everything is close by for residents – and family and friends. The Café, salon and cinema, compliment both the indoor lounge areas and landscaped gardens for all year around enjoyment.

Cooperscroft Care Home warmly welcomes you to visit the home and experience first hand why the home is the perfect choice for anyone looking for care for themselves or their loved one.

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Care Provided by Cooperscroft

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dinesh Francis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2012
    • Number of floors: 3

Funding & Fees Guide for Cooperscroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Cooperscroft has it's own own private car park for guests and visitors.


Cooperscroft Reviews (98)

Total of 98, showing 41-60
10

Cooperscroft has a Review Score of 10 (9.989) out of 10, based on 15 reviews in the last 2 years. Over all time Cooperscroft has 98 reviews.

Overall Experience

  • 93
  • 5
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Date Published

98
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Review from A J (Son of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I needed to find a suitable care home for my father I have been blown away by the care, empathy and efficient service given to me and my dad during a very difficult and emotional time.
I cannot praise enough the staff and teams at Cooperscroft for all their support, kindness and understanding.
Completely outstanding.

Reply from Berni Martin, Lead Community Development Manager at Cooperscroft

Thank you so much from the whole family at Cooperscroft we are truly touched on your kind and thoughtful review, it will give me great pleasure to pass on your comments to our wonderful team at Cooperscoft. thank you once again


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Review from R D (Son of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been fantastic from the cleaners, reception, carers and management. Especially sorting out initial problems with mum's admission and when her husband passed away.

Reply from Berni Martin, Lead Community Development Manager at Cooperscroft

Thank you for taking the time to write a review for our Cooperscroft family who try to deliver outstanding care and service daily. It will give me the greatest of pleasure to pass on your kinds words to our valued team. Thank you once again.


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Review from Russell W (Son of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything has been perfect. My mum has improved with the great care and attention from the first visit. I can only say it's the best care home in the country.

Reply from Berni Martin, Lead Community Development Manager at Cooperscroft

Dear Russell, we can't thank you enough for your lovely review, we are so pleased your Mum has improved with our care and attention - we strive to deliver the best care to all our residents, we are a family. I will pass on your comments to our team, who will be very pleased to hear this.


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Review from L S (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Cooperscroft enough. My father has become part of the Cooperscroft family.
On top of the exceptional care and love he (and we) receive on a daily basis, the amazing trips Dad and other residents go on are so well arranged and thought out. Dad thoroughly enjoyed his day in Southend by
the sea and eating his favourite fish and chips. Thank you.

Reply from Berni Martin, Lead Community Development Manager at Cooperscroft

We cannot thank you enough for your lovely words it will give me great pleasure in passing on your comments to the Cooperscroft family. It makes it all worthwhile when we know our residents are happy and well cared for.


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Review from S Z (Daughter of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father sadly passed away at Cooperscroft in July 2019. We decided to hold the wake at Cooperscroft as the building and gardens are beautiful. Organised the catering with the head chef who was more than accommodating with my requests. The wake was perfect, the head chef went above and beyond expectations
with the catering and the staff were attentive and courteous.

Reply from Berni Martin, Lead Community Development Manager at Cooperscroft

Dear Sallie, We all thank you so very much for taking the time to write such a heartfelt review, during a very sad time for you and your family. We are so touched that you chose to have your Fathers Wake at the home. It will give me so much pleasure to relay your beautiful words to our Chef and the team. Thank you once again.


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Review from Helen T (Daughter-in-law of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care received and additional facilities available.

Reply from Sheela Nirmal, Home Manager at Cooperscroft

Dear Helen, Thank you so much for such fantastic feedback. We are glad to hear your mother-in-law is well looked after and we will all make sure we continue supporting her. Will make sure I let the team know what a wonderful job they all are doing.


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Review from M M (Wife of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Cooperscroft after a serious fall when he lost mobility, self-sufficiency with meals and articulation. He just wanted to sleep!
He has now largely regained all faculties, regained confidence and articulation, thanks to the help of all the staff and the atmosphere of this nursing
home. For my part, I have had two weeks respite and am ready to have him home but I cannot help feeling that he will miss the vibrant atmosphere at Cooperscroft.

Reply from Berni Martin, Lead Community Development Manager at Cooperscroft

We cannot thank you enough for your lovely words relating to the care given to your husband, we work very hard to ensure each and every resident is given all the care and attention with empathy and respect. We really hope to see you both again soon, if you need any further support please do not hesitate to contact us.


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Review from A D (Daughter of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has been a godsend for my mother and our whole family. Cooperscroft is a happy, positive home, which you feel as soon as you walk in. The staff are warm and caring

Reply from Sheela Nirmal, Home Manager at Cooperscroft

Thank you for taking the time to write a very kind review of Cooperscroft and it means a lot to our team of Cooperscroft. It will be a pleasure to relay your kind words to our team.


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Review from Brenda H (Daughter of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The journey to find my 93-year-old mum who has dementia and blind has been very difficult, but finally, I hope and believe. Cooperscroft Home have been very hands-on and approachable to discuss mums level of needs, she is now settling into an environment amongst similar residents with the help of all
the support staff who work so hard to enhance the lives of people like my mum. There aren't any specific care home for blind people with other needs but I truly hope Cooperscroft can and will meet her on-going needs to give her a quality of life she deserves.

Reply from Viktorija Stanciukaite, Associate Community Development Manager at Cooperscroft

Dear Brenda,


Thank you so much for such fantastic feedback. We are glad to hear you have got peace of mind knowing your mum is well looked after and we will all make sure we continue supporting your mum. Will make sure I let the team know what a wonderful job they all are doing.


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Review from Patrick H (Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Today's Racing activity was excellent.

Reply from Viktorija Stanciukaite, Associate Community Development Manager at Cooperscroft

Dear Patrick,


Thank you for your feedback and we are glad to hear you've enjoyed the racing activity. Our well-being team work really hard to make sure all residents are well looked after and daily activities match their interests and hobbies.


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Review from C R (Wife of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, with dementia, spent 2 weeks for respite care at Cooperscroft. He was warmly welcomed and things were taken at his pace. He felt secure enough to let me go with no problems. I understand he took part in a number of activities and he was in a positive happy mood when I collected him. The
staff were helpful and kind.

Reply from Viktorija Stanciukaite, Associate Community Development Manager at Cooperscroft

Dear Clare,


Thank you so much for your review and we are glad to hear your husband enjoyed his stay with us. We will make sure our team members are aware of what a wonderful job they all did looking after your husband.


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Review from Jeoffrey C (Cousin of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only compare our visit to food and compare it to another care home in the area.
The other home was a greasy spoon and Cooperscroft was a la carte.

Reply from Shani Riley, Community Development Manager at Cooperscroft

Thank you for your review, I am so pleased you enjoyed your stay with us at Cooperscroft in our guest suite and that you will come again and spend time with your loved one.


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Review from Margaret A (Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived, everyone was so kind, understanding and pleasant. The cleanliness was excellent, food lovely and staff are very happy people. Will be going back sometime.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for taking the time to write a lovely review. The team here are really happy to have supported you during a difficult time and I am pleased you got the help and care that you needed.


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Review from Sandra C (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Cooperscroft for a week following a fall.
Her care could not have been better.
We were all impressed by the friendly, family atmosphere created by all staff and every staff member we met smiled, introduced themselves and made Mum feel welcome.
The member of staff on reception
went out of her way to support Mum when her dementia made her upset when we left.
I would highly recommend Cooperscroft.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you so much for taking the time to write this review, we were happy that we could help you and happy to care for your mum even for such a short time.


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Review from J C (Nephew of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I and a small group of our family spent a wonderful Christmas day with our aunt including Christmas dinner.
The residents clearly enjoyed the event.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for your lovely feedback - I know that you and your wife really enjoyed the day and we are so pleased that we could make Christmas a special family-focused event.


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Review from J B (Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very reluctant to come for convalescence following my hip replacement surgery. However, I needn't have worried as the overall care from day and night staff was excellent and was very beneficial to my immediate recovery. I would unreservedly recommend Cooperscroft to any family and friends who
might need respite care.
Reluctantly I do feel I should point out the way the carers helped themselves to food, just with their hands, while serving the meals. This seemed so unprofessional.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for your response - We were very happy that we were able to help you and support you returning home. Thank you too for raising the negative issues you noticed when you were here - this is not acceptable and we have addressed it with our teams. Thank you for taking the time to do this review we value all feedback


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Review from Robert P (Son-in-law of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is a resident at the home for over 5 years and since she has been in the home. I find she is well looked after by very good staff if this was not the case she would not be as happy as she is. So I thank the staff and management for their wonderful care of my mother-in-law.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for taking the time to write this lovely review- the whole team work hard to ensure our residents are happy.


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Review from Paul R (Grandson of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a great service provided by the team. My Gran is treated very well! Thank you for looking after her.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you for taking the time to review our care and for your thanks this is really appreciated by the team.


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Review from Paul F (Son of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to the home after my father died. She was frail and poorly. The staff in the home made mum very welcome, looked after her and took very good care of her. She settled in and started to join and go on trips and she was very happy before she was taken from us after just 4 months at the home.
The staff liked her and she liked the staff. The staff also made me feel comfortable when visiting as they were always friendly, caring and attentive.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

We are pleased we could give your mother a good quality of life for her last few months. Please accept our condolences.


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Review from Valerie G (Partner of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You couldn't be in better hands. The care, compassion, love and helpfulness of all the staff has been amazing. We were all treated like family from the first visit. Nothing was too much for them to do. The homely rooms and areas, it was like being in a 4-star hotel only better. The garden area is a
wonderful place to relax and enjoy. The food was always hot and tasty. You can be safe in the knowledge that your loved one will be very well cared for.

Reply from Brenda Sweetman, Home Manager at Cooperscroft

Thank you Val for this lovely review. We always aim to treat everyone like family and glad you felt that from the team. We will miss you about the place but hope to see you soon


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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Cooperscroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Cooperscroft is calculated as follows: ( (176 Excellents x 5) + (2 Goods x 4) ) ÷ 178 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cooperscroft is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (5)

Dinesh

Dinesh Francis

Job Title: Home Manager

Joined: 2018

I completed my bachelor's degree in nursing in India in 2008 and worked as a Pediatric nurse from 2008-2010. In 2010 I came to the UK and started my master's in advanced nursing whilst studying I worked as a unit leader in a care home. In 2011 I was promoted to a Care Coordinator and then in 2014, I was again promoted to deputy manager.


In 2022 I was then promoted to Home Manager. I am extremely passionate about care and looking after our elderly residents so getting the opportunity to support and guide Cooperscrof on their journey to outstanding is a privilege.


Hazel

Hazel Nkosi

Job Title: Care Service Manager

Joined: 2022

I graduated in 10994 from South Africa with Diploma in Nursing and Midwifery and Community and Phychatiey. I then worked as a midwife and community nurse up until 2002 before moving to the UK. I have worked as a Care Service Manager, Senior Nurse and Clinical Nurse across other care homes and in February 2022 I joined Cooperscroft as the Care Services Manager. The role is very rewarding and I learn something new every day to make sure our resident’s care reaches the highest standards.


Dawn

Dawn Cawley

Job Title: Business Development Manager

Joined: 2013

I bring 23 years of experience in the care sector, starting my journey as a care assistant and advancing through positions such as Team Leader, Admin Assistant, and currently, Business Development Manager.


For the past 12 years, I have been an integral part of Cooperscroft Care Home, gaining deep insights across various departments. This extensive experience has equipped me with a comprehensive understanding of what makes Cooperscroft an exceptional home. I am deeply passionate about ensuring our residents receive the highest quality of care, a commitment that resonates throughout our dedicated team.


In my role, I actively engage with the community, participating in various local groups and hosting impactful events at our home.


Kathlyn

Kathlyn Raguro

Job Title: Hotel Service Manager

Joined: 2024

I am Kathlyn Raguro, holding a double degree in Hospitality and Tourism from the Philippines. My 10-year journey has been marked by a series of elevations through the levels of ultra-luxury hotels, including the esteemed Shangri-la Hotels, Hilton Hotels and Resorts, One and Only Hotels and Resorts by Kerzner, and recently - Qasr al Sarab Luxury Desert Resort by Anantara.


Starting as a Guest Relations Officer, I swiftly ascended to supervisory roles, eventually becoming an Assistant Guest Relations Manager, and most recently, a Guest Experience Manager at Anantara Luxury Resort. I have always held integrity and passion as my guiding principles. These values have been the cornerstone of my success and personal growth within the industry.


As I step into the role of Hotel Services Manager at CoopersCroft, I am eager to lead our team towards unparalleled success, ensuring that the exemplary service CoopersCroft is renowned for is not just maintained, but elevated to new heights. With a shared vision of excellence and commitment, I am very much excited to embark on this new journey with my team


Oshi

Oshi Dissanayake

Job Title: Finance and HR Manager

Joined: 2023

I completed my HND in Business Management in the UK. Also, I have completed a Software engineering Diploma and Finance & Business Administration Diploma in Sri Lanka.


I have worked across a number of industries in various roles. I started my carrier as a Business Development Manager at one of the Prestigious multinational companies in Sri Lanka.


Since I moved to the UK I have worked as a Team Leader and as an IT consultant for Thames Water PLC.


I joined Cooperscroft as an Admin Assistant and then was promoted to HR & Finance Manager.


It’s a completely new venture for me and I do learn the real values of Truth, Love, and Compassion each day at work.