Cooperscroft has it's own own private car park for guests and visitors.
Cooperscroft has a Review Score of 10 (9.989) out of 10, based on 15 reviews in the last 2 years. Over all time Cooperscroft has 98 reviews.
Review from Jacqueline M (Daughter of Resident) published on 25 October 2018
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Overall Experience
5.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
We always try to make everyone feel special every day but especially on special occasions such as birthdays - we are so pleased you and your mother enjoyed her celebration - Our catering team are very special - I will pass on your wonderful review
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Review from Julie O (Daughter of Resident) published on 19 October 2018
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5.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
We think it is important to recognise these special events so thank you for taking the time to write a review - I think everyone had a great time.
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Review from Elizabeth P (Daughter of Resident) published on 15 October 2018
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5.0 out of 5
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Review from Kay K (Friend of Resident) published on 1 October 2018
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Overall Experience
5.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
We love being able to arrange these wonderful outings for our residents and family and friends are more than welcome to join in - the more the merrier.
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Review from M B (Respite Resident) published on 1 October 2018
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Overall Experience
5.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you for this review - Communication is really important to us and we always ensure our care team have a good standard of English. we have been working with out local church who help us by providing English lessons where needed. I wonder if this nurse was a temporary worker. I will speak with you about your experience.
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Review from A I B (Wife of Resident) published on 26 September 2018
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Overall Experience
5.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
The team here at Cooperscroft are very happy that you are so happy with your husband's care - thank you for taking the time to give feedback to us.
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Review from Sally S (Daughter of Resident) published on 18 September 2018
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Overall Experience
5.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you for this kind review - we are pleased that we were able to give your father the support he required and that you were happy with Cooperscroft.
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Review from Annabelle T (Daughter of Resident) published on 18 September 2018
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5.0 out of 5
Cooperscroft is recently built and spotlessly clean with several bright and cheerful sitting areas. The gardens are lovely, with
My family and I have been impressed by the daily activities and events, in particular, the wonderful Hawaiian themed summer party which took place in the gardens. There was top class professional musical entertainment and lovely food cooked for us all.
Cooperscroft is a happy place, with friendly and caring staff, and I am very pleased that my mother is there.
Reply from Brenda Sweetman, Home Manager at Cooperscroft
The team at Cooperscroft are so pleased that we were able to support your mother and her family with this difficult transition. She has settled so well and is already a well loved family member - thank you for your kind review.
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Review from Janette A (Wife of Resident) published on 18 June 2018
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4.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
We are very happy that your husband has settled so well and that you are both an important part of the Cooperscroft family.
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Review from Daphne E (Respite Resident) published on 13 April 2018
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Overall Experience
5.0 out of 5
Reply from Brenda Sweetman, Home manager at Cooperscroft
It was a pleasure to have you to stay with us and so pleased that we could help you get back on your feet. Please come to visit any time.
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Review from Edward W (Son-in-law of Resident) published on 19 March 2018
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5.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you so much for your lovely feedback - we are happy to be able to provide care for your father in law and we know how much that reassurance means to all his family.
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Review from Edwin D (Brother of Resident) published on 23 February 2018
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5.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you for making the effort at this difficult time to write a review for us. We are pleased that we could care for your sister.
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Review from N T (Daughter of Resident) published on 30 January 2018
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4.0 out of 5
The facilities make it a joy to visit and although he did not fully participate, the staff went out of their way to make his
Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you for your review - we are happy that you have found the team to be supportive and helpful.
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Review from Jill H (Daughter of Resident) published on 22 January 2018
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Overall Experience
5.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you Jill for your lovely review. The team at Cooperscroft are pleased we could help and send condolences to you are your family.
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Review from Gabrielle R (Daughter of Resident) published on 15 January 2018
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5.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you so much for your review. We are happy you are pleased with the care your mum receives. It is always lovely to have such positive feedback to share with our hard working teams.
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Review from Jackie N (Daughter of Resident) published on 15 January 2018
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5.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you for your review. We are always thinking of new ideas to occupy our residents and work hard to ensure everyone has fun.Families are always welcome to join us
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Review from Peter B (Husband of Resident) published on 15 January 2018
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5.0 out of 5
Medical care, food, laundry, security and accommodation are
Activities and care need a special mention - very good.
Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you for your review - We are happy that you are pleased with the care your wife receives here at Cooperscroft and it is also lovely that you are able to share special time with her.
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Review from Geoff B (Son-in-law of Resident) published on 15 January 2018
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5.0 out of 5
I consider that the excellence of its management is so very crucial in all of this, because everything permeates down from the management and that is why all aspects run so well.
The excellence
Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you so much for your review. We try to make everyone feel part of the Cooperscroft family and your feedback is important for our team.
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Review from Shirley B (Daughter of Resident) published on 15 September 2017
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Overall Experience
5.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you for your lovely review. We are very pleased that you had this experience of Cooperscroft.
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Review from Ronald R (Brother of Resident) published on 12 May 2017
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5.0 out of 5
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The Review Score of 10 (9.989) out of 10 for Cooperscroft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.989 for Cooperscroft is calculated as follows: ( (176 Excellents x 5) + (2 Goods x 4) ) ÷ 178 Ratings = 4.989
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cooperscroft is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Jan 2024
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Job Title: Home Manager
Joined: 2018
I completed my bachelor's degree in nursing in India in 2008 and worked as a Pediatric nurse from 2008-2010. In 2010 I came to the UK and started my master's in advanced nursing whilst studying I worked as a unit leader in a care home. In 2011 I was promoted to a Care Coordinator and then in 2014, I was again promoted to deputy manager.
In 2022 I was then promoted to Home Manager. I am extremely passionate about care and looking after our elderly residents so getting the opportunity to support and guide Cooperscrof on their journey to outstanding is a privilege.
Job Title: Care Service Manager
Joined: 2022
I graduated in 10994 from South Africa with Diploma in Nursing and Midwifery and Community and Phychatiey. I then worked as a midwife and community nurse up until 2002 before moving to the UK. I have worked as a Care Service Manager, Senior Nurse and Clinical Nurse across other care homes and in February 2022 I joined Cooperscroft as the Care Services Manager. The role is very rewarding and I learn something new every day to make sure our resident’s care reaches the highest standards.
Job Title: Business Development Manager
Joined: 2013
I bring 23 years of experience in the care sector, starting my journey as a care assistant and advancing through positions such as Team Leader, Admin Assistant, and currently, Business Development Manager.
For the past 12 years, I have been an integral part of Cooperscroft Care Home, gaining deep insights across various departments. This extensive experience has equipped me with a comprehensive understanding of what makes Cooperscroft an exceptional home. I am deeply passionate about ensuring our residents receive the highest quality of care, a commitment that resonates throughout our dedicated team.
In my role, I actively engage with the community, participating in various local groups and hosting impactful events at our home.
Job Title: Hotel Service Manager
Joined: 2024
I am Kathlyn Raguro, holding a double degree in Hospitality and Tourism from the Philippines. My 10-year journey has been marked by a series of elevations through the levels of ultra-luxury hotels, including the esteemed Shangri-la Hotels, Hilton Hotels and Resorts, One and Only Hotels and Resorts by Kerzner, and recently - Qasr al Sarab Luxury Desert Resort by Anantara.
Starting as a Guest Relations Officer, I swiftly ascended to supervisory roles, eventually becoming an Assistant Guest Relations Manager, and most recently, a Guest Experience Manager at Anantara Luxury Resort. I have always held integrity and passion as my guiding principles. These values have been the cornerstone of my success and personal growth within the industry.
As I step into the role of Hotel Services Manager at CoopersCroft, I am eager to lead our team towards unparalleled success, ensuring that the exemplary service CoopersCroft is renowned for is not just maintained, but elevated to new heights. With a shared vision of excellence and commitment, I am very much excited to embark on this new journey with my team
Job Title: Finance and HR Manager
Joined: 2023
I completed my HND in Business Management in the UK. Also, I have completed a Software engineering Diploma and Finance & Business Administration Diploma in Sri Lanka.
I have worked across a number of industries in various roles. I started my carrier as a Business Development Manager at one of the Prestigious multinational companies in Sri Lanka.
Since I moved to the UK I have worked as a Team Leader and as an IT consultant for Thames Water PLC.
I joined Cooperscroft as an Admin Assistant and then was promoted to HR & Finance Manager.
It’s a completely new venture for me and I do learn the real values of Truth, Love, and Compassion each day at work.
