Cooperscroft has it's own own private car park for guests and visitors.
Cooperscroft has a Review Score of 10 (9.989) out of 10, based on 15 reviews in the last 2 years. Over all time Cooperscroft has 98 reviews.
Review from Shamim V (Wife of Resident) published on 21 March 2017
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Overall Experience
4.0 out of 5
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Review from Alison K (Daughter of Resident) published on 21 March 2017
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5.0 out of 5
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Review from Elaine P (Wife of Resident) published on 17 March 2017
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5.0 out of 5
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Review from Miles B (Son of Resident) published on 17 March 2017
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5.0 out of 5
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Review from Richard C (Son of Resident) published on 15 March 2017
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5.0 out of 5
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Review from Mark S (Son of Resident) published on 10 March 2017
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5.0 out of 5
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Review from William L (Nephew of Resident) published on 10 March 2017
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5.0 out of 5
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Review from Sheenagh A (Relative of Resident) published on 9 March 2017
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5.0 out of 5
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Review from Carol D (Daughter of Resident) published on 9 February 2017
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5.0 out of 5
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Review from Michael F (Son of Resident) published on 6 February 2017
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5.0 out of 5
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Review from Daniel E (Son of Resident) published on 25 October 2016
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Overall Experience
5.0 out of 5
Reply from Brenda Sweetman, Home manager at Cooperscroft
The Cooperscroft team and very pleased that you could come along to support our event. We are also happy you enjoyed spending a fun evening with your dad, who by the way always seems to win our competitions !
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Review from Martin S (Son of Resident) published on 28 July 2016
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Overall Experience
5.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you for your lovely review of Cooperscroft Care Home we appreciate it.
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Review from Linda P (Power of Attorney of Resident) published on 27 July 2016
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Overall Experience
5.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
We are very happy to have supported this resident though this process and we are so pleased that she is so happy. Thank you very much for your positive feedback.
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Review from Amanda W (Daughter of Resident) published on 20 July 2016
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Overall Experience
5.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
We are so pleased your dad is enjoying the summer programme of events. The activity team do put in a lots of hard work but it is worth it when the residents are happy. I will pass on your thanks.
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Review from Kathleen C (Friend of Resident) published on 21 April 2016
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Overall Experience
5.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
We are so pleased that you found our service excellent - The whole team at Cooperscroft work very hard to provide such a high standard - thank you for your feedback.
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Review from D H (Grandson of Resident) published on 11 April 2016
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Overall Experience
5.0 out of 5
Reply from Brenda Sweetman, Home manager at Cooperscroft
We are sorry that you lost your Nan but happy that you and your family experienced help and support from the team at Cooperscroft
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Review from Gladys W (Resident) published on 17 March 2016
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Overall Experience
5.0 out of 5
Reply from Brenda Sweetman, Home Manager at Cooperscroft
Thank you Gladys we enjoy you being a part of the cooperscroft family.
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Review from Paula S (Wife of Resident) published on 22 December 2015
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Overall Experience
5.0 out of 5
Reply from Brenda Sweetman, Home manager at Cooperscroft
The care team do work very hard and it is lovely that you appreciate this - I will share this with the team.
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The Review Score of 10 (9.989) out of 10 for Cooperscroft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.989 for Cooperscroft is calculated as follows: ( (176 Excellents x 5) + (2 Goods x 4) ) ÷ 178 Ratings = 4.989
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cooperscroft is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Jan 2024
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Job Title: Home Manager
Joined: 2018
I completed my bachelor's degree in nursing in India in 2008 and worked as a Pediatric nurse from 2008-2010. In 2010 I came to the UK and started my master's in advanced nursing whilst studying I worked as a unit leader in a care home. In 2011 I was promoted to a Care Coordinator and then in 2014, I was again promoted to deputy manager.
In 2022 I was then promoted to Home Manager. I am extremely passionate about care and looking after our elderly residents so getting the opportunity to support and guide Cooperscrof on their journey to outstanding is a privilege.
Job Title: Care Service Manager
Joined: 2022
I graduated in 10994 from South Africa with Diploma in Nursing and Midwifery and Community and Phychatiey. I then worked as a midwife and community nurse up until 2002 before moving to the UK. I have worked as a Care Service Manager, Senior Nurse and Clinical Nurse across other care homes and in February 2022 I joined Cooperscroft as the Care Services Manager. The role is very rewarding and I learn something new every day to make sure our resident’s care reaches the highest standards.
Job Title: Business Development Manager
Joined: 2013
I bring 23 years of experience in the care sector, starting my journey as a care assistant and advancing through positions such as Team Leader, Admin Assistant, and currently, Business Development Manager.
For the past 12 years, I have been an integral part of Cooperscroft Care Home, gaining deep insights across various departments. This extensive experience has equipped me with a comprehensive understanding of what makes Cooperscroft an exceptional home. I am deeply passionate about ensuring our residents receive the highest quality of care, a commitment that resonates throughout our dedicated team.
In my role, I actively engage with the community, participating in various local groups and hosting impactful events at our home.
Job Title: Hotel Service Manager
Joined: 2024
I am Kathlyn Raguro, holding a double degree in Hospitality and Tourism from the Philippines. My 10-year journey has been marked by a series of elevations through the levels of ultra-luxury hotels, including the esteemed Shangri-la Hotels, Hilton Hotels and Resorts, One and Only Hotels and Resorts by Kerzner, and recently - Qasr al Sarab Luxury Desert Resort by Anantara.
Starting as a Guest Relations Officer, I swiftly ascended to supervisory roles, eventually becoming an Assistant Guest Relations Manager, and most recently, a Guest Experience Manager at Anantara Luxury Resort. I have always held integrity and passion as my guiding principles. These values have been the cornerstone of my success and personal growth within the industry.
As I step into the role of Hotel Services Manager at CoopersCroft, I am eager to lead our team towards unparalleled success, ensuring that the exemplary service CoopersCroft is renowned for is not just maintained, but elevated to new heights. With a shared vision of excellence and commitment, I am very much excited to embark on this new journey with my team
Job Title: Finance and HR Manager
Joined: 2023
I completed my HND in Business Management in the UK. Also, I have completed a Software engineering Diploma and Finance & Business Administration Diploma in Sri Lanka.
I have worked across a number of industries in various roles. I started my carrier as a Business Development Manager at one of the Prestigious multinational companies in Sri Lanka.
Since I moved to the UK I have worked as a Team Leader and as an IT consultant for Thames Water PLC.
I joined Cooperscroft as an Admin Assistant and then was promoted to HR & Finance Manager.
It’s a completely new venture for me and I do learn the real values of Truth, Love, and Compassion each day at work.
