Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
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Courtland Lodge has a Review Score of 8.4 (8.429) out of 10, based on 7 reviews in the last 2 years. Over all time Courtland Lodge has 29 reviews.
Review from J L (Resident) published on 6 September 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Jo Currell, .Marketing and Event Co-ordinator at Courtland Lodge
Thank you for your feedback. I have passed this on to the care home manager who will be in contact with you to discuss this with you further. Wishing you a lovely day!
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Review from Pauline W (Daughter of Resident) published on 28 August 2024
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5.0 out of 5
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Review from Eunan D (Son of Resident) published on 14 May 2024
Submitted via Website •
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5.0 out of 5
Reply from Jo Currell, .Marketing and Event Co-ordinator at Courtland Lodge
It warms our hearts to receive such positive feedback! We strive to create a supportive and enriching environment where our residents can thrive.
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Review from R H (Son of Resident) published on 17 April 2024
Submitted via Postal Card •
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4.0 out of 5
Reply from Jo Currell, .Marketing and Event Co-ordinator at Courtland Lodge
Thank you for taking the time to leave us your positive feedback. We are delighted to hear that your Father has settled well at Courtland Lodge.
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Review from Katie R (Daughter of Resident) published on 30 August 2023
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5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Courtland Lodge
Thank you for your comment. It was a privilege to have your mum and nan stay with us at Courtland Lodge, they will be dearly missed!
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Review from Roger B (Son of Resident) published on 17 August 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Courtland Lodge
Thank you for your comment. The team at Courtland Lodge are delighted to have your Mother stay with us. Wishing you a great day!
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Review from Jim H (Husband of Resident) published on 23 June 2023
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3.0 out of 5
Reply from Debbie Gilard, Head of Corporate Services at Courtland Lodge
We are extremely sorry to hear about your experience at Courtland Lodge. We pride ourselves on offering a valuable and well-thought of respite service at the home and can only extend our apologies that your experience was not a positive one. We have passed your comments on to the management team at the home and they will be contacting you directly.
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Review from Caroline B (Daughter of Resident) published on 25 October 2022
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Overall Experience
4.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Courtland Lodge
Good day and thank you for the lovely review, we are extremely proud of Courtland Lodge and hearing your kind words makes us happy. Have a lovely day!
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Review from Susan H (Friend of Resident) published on 25 October 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Courtland Lodge
Your words are very encouraging, thank you for the review, it is appreciated. Have a lovely day.
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Review from Elaine C (Daughter of Resident) published on 12 September 2022
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Courtland Lodge
Good day and thank you for sending us this heartwarming review of your mother's experience at our home. We are extremely proud of our team here and feedback such as this reminds us we are doing something right. Have a lovely day!
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Review from B K (Daughter of Resident) published on 15 June 2022
Submitted via Postal Card •
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5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Courtland Lodge
Good day, and thank you for taking the time to send us this lovely review. Your mother is an amazing woman, and we are pleased to be a part of her journey. Have a lovely day!
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Review from B S (Son of Resident) published on 6 June 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Courtland Lodge
Good day and thank you for taking the time to send us this lovely review of our home, Courtland Lodge. We are content to hear your mother has settled in well and enjoys the many features the home has to offer. We try our best to treat all guests with the love and respect they deserve whilst delivering the best care and support we can give. Have a lovely day!
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Review from Karina M (Daughter of Resident) published on 6 June 2022
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5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Courtland Lodge
Good day and thank you for sharing those wonderful memories of your mother with us, we were honoured to have her with us at Courtland and she will always be remembered with love and respect. Have a lovely day!
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Review from C K (Daughter of Resident) published on 19 May 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Courtland Lodge
Good day and thank you for the review on our lovely care home. We are especially proud of the team at Courtland lodge, their dedication and care towards all residents have been phenomenal. Your mother is an amazing woman and we wish her blessings always. Have a lovely day!
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Review from J D (Sister of Resident) published on 16 May 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Courtland Lodge
Thank you for taking the time to send us the review of our home, Courtland lodge. I will extend your kind words to the care team. Have a lovely day!
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Review from S P (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Courtland Lodge
Good day and thank you for taking the time to send us a review. The suggestion you gave regarding more vegetarian dishes will be taken on board as we aim to cater to all of our residents' tastes. Hope to meet yourself and Mum again soon. Have a lovely day!
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Review from Janet G (Friend of Resident) published on 20 December 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Courtland Lodge
Good day and thank you for taking the time to send us this review. We are happy to hear that your experience at our care home has been a good one. If there is ever anything we can assist in, let us know,
Have a lovely day!
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Review from Sharon B (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Courtland Lodge
Good day and thank you for taking the time to send us a lovely review. We appreciate your kind words and are thankful for being there for your father. Kind regards.
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Review from Mark C (Son of Resident) published on 30 August 2019
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Overall Experience
5.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Courtland Lodge
Thank you for this wonderful feedback. At Quantum Care, our residents truly are at the heart of all we do and we are proud of the quality care provided by our staff. It is a real privilege to care, support and build good relationships with all the residents and their families throughout their stay with us. Thank you once again.
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Review from P N (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Mother passed away on 29th October 2018.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Courtland Lodge
Thank you for this updated review which is much appreciated. We are so pleased to hear these issues have been resolved by the current Manager, to your satisfaction.
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The Review Score of 8.4 (8.429) out of 10 for Courtland Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.329 for Courtland Lodge is calculated as follows: ( (43 Excellents x 5) + (25 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 82 Ratings = 4.329
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.1 Points relating to the number of positive Reviews for Courtland Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 6 Positive Reviews ÷ 12 = 0.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Apr 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Home Manager
The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring the home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.
Job Title: Deputy Home Manager
Joined: 2014
The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.
Job Title: Administrator
I've been working for Quantum Care for over two years, and I truly enjoy every aspect of my role. From meeting families and connecting with residents who stop by to say “hi” to offering support to our dedicated duty team. Each day brings something new and fulfilling. With previous experience in care settings, my passion for helping and supporting others has only grown stronger. The variety in my job ensures no two days are ever the same, making each one exciting and rewarding
Job Title: Chef Manager
The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.
Job Title: Housekeeping Manager
Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where resident’s dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.
