Courtland Lodge

Quantum Care Ltd, Courtlands Close, Watford WD24 5GW
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8.4 29 Reviews
  • Courtland Lodge, Watford
Courtland Lodge is a purpose-built care home located in a peaceful residential area in Watford. Courtland Lodge is ideally situated with bus routes into the centre of Watford close by, easy access to the M1 and M25, and a parade of shops just a short distance away.

The friendly and dedicated team at Courtland Lodge provides a range of care services including residential care, specialist dementia care and respite care.

There are a range of inviting communal areas and dining rooms within the home as well as a Best Friends Café where residents can enjoy tea, coffee and homemade cakes with visiting family and friends.

All bedrooms in the home include en-suite facilities and are fully furnished. Each one benefits from internet connectivity, a telephone point and nurse call system, as well as a television.

The beautiful landscaped gardens at Courtland Lodge offer occasional seating areas along a meandering walkway as well as patios and raised planters, perfect for the warmer months.

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Care Provided by Courtland Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marta Carter (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Courtland Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,213

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Courtland Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting hours


Courtland Lodge Reviews (29)

Total of 29, showing 21-29
8.4

Courtland Lodge has a Review Score of 8.4 (8.429) out of 10, based on 7 reviews in the last 2 years. Over all time Courtland Lodge has 29 reviews.

Overall Experience

  • 20
  • 8
  • 1
  • 0
  • 0

Date Published

29
0
4
7
22

Review from Patricia P (Wife of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Handing the care of my husband over was a heartbreaking decision but the kindness and care shown to us was greatly appreciated.


My husband's key worker plus wing staff are amazing. His key worker always goes that extra mile for his care and compassion. Courtland Lodge is always inviting and immaculate

but always homely.

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Review from Katharine B (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From November 2016 - 17, my Dad was a resident of Courtlands Lodge. He passed away on November 21st, 2017. The staff at the home were brilliant and I cannot praise them enough for the fantastic support they gave to my dad in the last year if his life. The home was welcoming, clean and a credit to your
company.

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Review from Maureen P (Niece of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was difficult for my aunt to move into residential care when it became apparent she was no longer safe living in her own home due to increasing dementia. However, the transition was made far easier with the support and care from both staff and management.


The environment is warm and homely. The

home is clean, fresh and welcoming both to residents and visitors. Staff have taken great care in getting to know my aunt and comfort and calm her when she gets confused and frightened. I am kept fully informed of my aunt's health and well-being and I would highly recommend this residential home.

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Review from Peter P (Nephew of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is exceedingly clean and bright and never has any obnoxious smells. The dining rooms and lounges are quite spacious. Daily activities are well listed in advance as well as menus with 2 choices at meal times.


Clients clothes and bed linen is washed regularly and they always appear clean and

tidy. The staff are well supportive, friendly and nothing seems too much trouble. Management and admin are always available and very helpful. Finally, my aunt is keeping well and contented there.

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Review from Margaret H (Niece of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot find fault.
Activities in place.
Entertainment, food etc.
Very kind staff.
Clean and tidy.

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Review from Debbie P (Daughter-in-law of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has had to go into a care home as he has become too vulnerable at home. This was a very difficult decision due to his Alzheimer's. The support of the staff in helping him adjust to living in the home has been fantastic. They are ready to answer questions and offer assistance. They helped
him enormously and he is very contented and always smiling. Thank you, staff, at Courtland Lodge.

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Review from M R (Daughter of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has been a resident at Courtland Lodge since August 2015. Sadly he lives with the degenerative condition, Vascular Dementia. Residing at Courtland Lodge has ensured dad's safety and dignity. He receives 24-hour care which meets his physical, emotional and intellectual needs. As a family,
we receive the warmest of welcomes when we visit. On leaving, we are confident that dad is in the tender care and the safe hands of the well-trained and compassionate staff. Seeing our loved one steadily eroded by dementia is a huge challenge. Daily life at Courtland Lodge however, is uplifting and continues to provide life-enhancing opportunities for dad. He is encouraged to maintain as much independence as possible and his daily changing needs are taken into account with sensitivity and informed understanding. Dementia has not defined dad at Courtland Lodge he is respected and appreciated for who he is!

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Review from Carole H (Wife of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As usual on all reviews, excellent help and understanding. Having your husband with dementia is heartbreaking but the staff are brilliant and do understand.

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Review from Rita A (Relative of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was very thorough and we were listened to when we raised issues and concerns. It was also a good opportunity for us to feedback on how good the service was and to compliment specific staff.

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Current Review Score: 8.4 (8.429)

Overview of Review Score

The Review Score of 8.4 (8.429) out of 10 for Courtland Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.329 for Courtland Lodge is calculated as follows: ( (43 Excellents x 5) + (25 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 82 Ratings = 4.329

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.1 Points relating to the number of positive Reviews for Courtland Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 6 Positive Reviews ÷ 12 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Marta

Marta Carter

Job Title: Registered Home Manager

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring the home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.


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Louise Lennon

Job Title: Deputy Home Manager

Joined: 2014

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


Emma

Emma Tuturici

Job Title: Administrator

I've been working for Quantum Care for over two years, and I truly enjoy every aspect of my role. From meeting families and connecting with residents who stop by to say “hi” to offering support to our dedicated duty team. Each day brings something new and fulfilling. With previous experience in care settings, my passion for helping and supporting others has only grown stronger. The variety in my job ensures no two days are ever the same, making each one exciting and rewarding


Nitchanan

Nitchanan Bell

Job Title: Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.


Mihaela

Mihaela Ceasu

Job Title: Housekeeping Manager

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where resident’s dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.