Dapplemere

Shepherd's Lane, Chorleywood, Rickmansworth WD3 5HA
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9.6 37 Reviews
  • Dapplemere, Rickmansworth
For the past 25 years Dapplemere has provided for the needs of the elderly with the philosophy of running a family home. Professionals ensure that rights and independence of residents are respected at all times and that they receive the necessary attention and service in the most professional manner.

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Care Provided by Dapplemere

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 22 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Patricia Thurbon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Dapplemere

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • Self-Funded Nursing Care £1,300 – £1,500
    • Self-Funded Nursing Dementia Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Nursing Care £1,200 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,500

  • Fees are based on a needs assessment and will vary from person to person. The stated fees are intended to be a guide price and we encourage you to contact the manager to a more in-depth discussion.
  • (these prices are only a guideline, please contact Dapplemere to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Dapplemere Reviews (37)

Total of 37, showing 21-37
9.6

Dapplemere has a Review Score of 9.6 (9.556) out of 10, based on 19 reviews in the last 2 years. Over all time Dapplemere has 37 reviews.

Overall Experience

  • 24
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Date Published

37
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5
19
18

Review from S B (Son of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Dapplemere for respite care after being in the hospital. She had a lovely room with access to the garden. She was incredibly well looked after, and we cannot praise the staff highly enough. They were very flexible and accommodating to my mother's needs and even let her dog visit
whenever necessary! We wouldn't hesitate to use Dapplemere again should the need arise.

Reply from Trisha Thurbon, Manager at Dapplemere

Thank you for your review; very much appreciated. Your mother was a pleasure to look after.


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Review from Michael B (Son of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Dapplemere for about four years now. I have commented before about how pleased I was with the care he receives. It is his home and that is the most important quality that the excellent manager and staff bring to Dad's daily life.
Not only that, the food is great!
But I wanted
to write about a recent development: the appointment of an activities manager.
She has really made a difference. The activities are personally tailored and engage the residents. I have no doubt that my dad's brighter mood is significantly due to the fact that his mind is much more active. As a retired professional musician, he enjoys the live music too.
Caring for the body is one thing... but caring for the mind is just as important, and these new activities are really good news.

Reply from Trisha Thurbon, Manager at Dapplemere

Thank you, Michael, for your wonderful comments. I will pass this on to our activities. Much appreciated.
Thank you.


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Review from Jane W (Niece of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Dapplemere for nearly three years. We have always been impressed with the care and kindness she has received from all members of staff. They go out of their way to do the important little things which make a real difference to her happiness. Since being at Dapplemere she has become
far more sociable and open to new experiences. Having a cat as a resident is just the icing on the cake! We always enjoy our visits to see her, usually sitting in the garden with tea and biscuits and watching the red kites. Despite living hundreds of miles away from her, and wanting to see her more often, we have decided nowhere else could be as suited to her as Dapplemere. It's a very special place and the staff are a real cut above.

Reply from Trisha Thurbon, Manager at Dapplemere

Thank you for your lovely feedback, very much appreciated.
Trisha


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Review from Malcolm T (Son of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was "discharged to assess" from hospital into Dapplemere in February 2021. Luckily, I was made aware that a relative of someone she once worked with, and whom I also knew, had been a resident at Dapplemere for some years. They were very satisfied with Dapplemere, so it was easy to decide that Mum
become a permanent resident there. From that point, Mum has been very well cared for.
All staff (irrespective of role) are very friendly and always give you time. It's heartening to see how they interact with Mum. Arranging a visit to suit me is never a problem and is very easy. On warm sunny days, it's nice to meet with Mum in the garden.
During 2022 there's been an increase in activities and events for residents, which have been well received.
I usually visit during a morning and pass by the kitchen on the way to Mum's room. I've never failed to delight in the wonderful aroma of forthcoming lunches!
It's a weight off my mind that Mum is in a loving and caring environment.

Reply from Trisha Thurbon, Manager at Dapplemere

Thank you very much for your kind words, Malcolm.
Trisha


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Review from Alison H (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere is always calm and the staff are kind, caring and patient with my dad. The food provided is excellent and we are pleased to see that a new activities coordinator has joined the staff team.

Reply from Trisha Thurbon, Manager at Dapplemere

Thank you for your feedback Alison and your kind words.
Trisha


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Review from Marion S (Wife of Resident) published on 28 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This small home has a friendly, family and caring atmosphere. Overall, all-round care for my husband has been excellent with plenty of good food. Staff always treat him with kindness and respectful dignity. I feel cared for as well. Any issues I have raised have been addressed appropriately.

Reply from Trisha Thurbon, Manager at Dapplemere

Thank you very much for your review and your kind words.


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Review from P C (Husband of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Externally, as you arrive it is not encouraging. The building is old and adopted and low ceilings and narrow walkways with different levels. The rooms and everywhere is clean and tidy. The food is very good and the staff are excellent, friendly, polite, helpful and easy to get on with. The noises and
smells are just like a normal home, very good.

Reply from Trisha Thurbon, Manager at Dapplemere

Thank you for your feedback, much appreciated. We are looking at updating the home.


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Review from S B (Son of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care has been received for over eleven years.

Reply from Trisha Thurbon, Manager at Dapplemere

Thank you very much for your feedback. Very much appreciated. Trisha


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Review from Lynn S (Daughter of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in Dapplemere since 2020. As a family we have found the staff very helpful and caring and are very satisfied she is treated well.

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Review from Margaret F (Wife of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very caring and understanding of my husband's condition. He is made as comfortable as possible. He gets the help he needs to eat and drink. The food is very good.

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Review from Lorna B (Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff worked very hard and tirelessly to make Valentine's Day special for us. Nothing was too much trouble. The food was fantastic - 5 stars! The carers make us feel they respect us and treat us like normal, mentally competent folk. They listen to us, consult us and discuss any worries or problems
and give good sound advice. I feel like I am in my second loving family. We are kept well informed of any changes and made to feel our opinion counts.

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Review from Sharon K (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, helpful and kind staff. Since the end of 2021, the home has been under new management and has improved dramatically.

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Review from D H (Son of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, over the last year or so the care has been good, they do seem understaffed though, especially at weekends.

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Review from M D (Son of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother feels safe and happy ay Dapplemere. Her room is lovely and looks out onto a nice garden. She says the staff are kind and the food is good. There doesn't seem to be many activities for residents but maybe that is partly due to Covid-19.

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Review from Linda R (Sister-in-law of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the treatment and care that has been shown to my brother-in-law.

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Review from L C (Goddaughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother stayed at Dapplemere for several weeks in early 2021. She was content here and stated that the food was very tasty. The staff here were exceptional. I cannot say enough regarding their genuine care and attention. I'd like to send special thanks to the staff.

Reply from Patience Mvubu, Group Quality Assurance and Compliance Manager at Dapplemere

Good afternoon. Thank you so much for such kind words. I'm so glad your Godmother enjoyed her stay with us. I will relay this message to the team. Kind regards.


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Review from Stephanie S (Daughter of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother is 88 and moved into Dapplemere in 2011 and has been very happy there. We are moving her only because the immediate family has relocated 80 miles away. Right from the start, the staff have shown nothing but kindness and love to her, which is all that matters. Flash homes and glitzy buildings
are not worth the money if the care isn't up to standard and we have never seen or heard of any cause for concern for my mother or any other resident. She will miss her carers and we will all be sorry to say goodbye to them.

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Current Review Score: 9.6 (9.556)

Overview of Review Score

The Review Score of 9.6 (9.556) out of 10 for Dapplemere is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.556 for Dapplemere is calculated as follows: ( (153 Excellents x 5) + (46 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 223 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dapplemere is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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