Elmside

Elmside Walk, Hitchin SG5 1HB
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9.7 72 Reviews
  • Elmside, Hitchin
Located in the picturesque town of Hitchin near Stevenage and just a short stroll from the town’s lively centre, MHA Elmside provides residential and dementia care for 69 residents. The home is conveniently located with easy access to local cafés, shops, pubs and the bustling market. With excellent transport links, including nearby train stations and the A1 and M1 motorways, visiting families will find it convenient.

The meticulously maintained gardens offer a tranquil haven for residents to enjoy nature year-round. Accessible and secure, the gardens provide spaces for quiet reflection, socialising, or participating in the gardening club to grow flowers and vegetables. Residents delight in the local wildlife, including squirrels, pheasants, ducks, and robins. Regular outings include visits to nearby Bancroft Park, with its wheelchair-friendly pathways, and trips to the Lavender Fields in Hitchin, where residents can enjoy vibrant blooms and tea in the tearoom.

The home specialises in dementia care, offering a safe and supportive environment where residents feel valued and secure. The compassionate team provides person-centred care, with activities designed to engage and stimulate, including music therapy, interactive ‘magic tables,’ reflexology, singalongs, and arts and crafts.

Its easy to understand why mealtimes are so important at Elmside. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Elmside provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential, or residential dementia care, the team at Elmside are here to help.

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Care Provided by Elmside

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (69)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Elmside

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,282 – £1,413
    • Self-Funded Residential Dementia Care £1,525 – £2,509
  • (these prices are only a guideline, please contact Elmside to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Elmside Reviews (72)

Total of 72, showing 21-40
9.7

Elmside has a Review Score of 9.7 (9.732) out of 10, based on 28 reviews in the last 2 years. Over all time Elmside has 72 reviews.

Overall Experience

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Date Published

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Review from Penny C (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving to a care home had not been an easy decision but Mum settled into Elmside very quickly.
All the staff are friendly and kind, treating Mum with respect and dignity. She is encouraged to join in with activities but not pressured into doing so. The social interactions and daily routines have really
improved Mum's well-being - and I know she is being cared for and is safe. Visitors are always made to feel welcome and it is reassuring to know staff are available to discuss any concerns. I would not hesitate to recommend Elmside.

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you so much for those kind words and comments about our care home. I know that they will mean so much to the team. We really do love having your mother stay with us here; she is so gracious and has such a lovely smile. On behalf of our residents and staff we would also like to take this opportunity to say thank you for coming to play the piano and entertain us. Thank you once again for your wonderful review and choosing our care home for Mum.


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Review from M M (Sister of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Elmside in mid-August this year. I cannot put into words how impressed I am with the management, staff and care. It really is a lovely home and everyone, including staff seems really happy.

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you for your kind comments. I am delighted that you find our home lovely and everyone, including the staff team, seems really happy. I will share your review with the team.


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Review from L S (Sister of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely, management and staff. Everyone always greets you, friendly, helpful, nothing too much trouble and just happy that my sister is safe and looked after and cared for.

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you for your review. I am pleased you find our team lovely, friendly and helpful. I will share your review with the team.


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Review from S C (Son of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad moved into Elmside mid April 2023 from another home after a very concentrated local-ish search. Any and all concerns with the move to somewhere new given Dad's state of mind that we had as a family, were fully addressed in advance, on the day of the move and subsequently. The communication between
the home and family is timely and easily understood. The staff are very attentive and caring, nothing is too much trouble and they are already getting to know Dad and his ways very well. I have no hesitation in recommending Elmside to anyone.

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you for spending the time writing a review for us, it has been so lovely getting to know your dad and for him getting to know us too. We are pleased that he is settled and enjoyed the activities, especially the music therapy which he is taking part in a 1:1 session as well as group session. We thank you once again for such kind words about the team’s dedication, I shall pass your comments to the team.


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Review from V R (Sister of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am happy that my sister is in Elmside. I think the team of carers do their best for the residents. The only thing that could be improved is the food. It has deteriorated a lot and is often very unappetising - for example (3 highly processed) chicken nuggets and soggy chips! Also, the printed
menus on each table should be reinstated. Also, my sister who is deaf missed a lot because of a lack of concern for deafness!

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you for taking the time to complete a review for us. We value the points raised by relatives of our residents and seek to improve our service and care practice where and whenever possible. With regards to the food service I sincerely apologise and will feed back to the catering team. Once again, thank you for raising your concerns with us.


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Review from J R (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased by how well Mum has settled in. The staff are all friendly, cheerful and helpful. They treat Mum with dignity and patience. Other residents are also friendly and have played a major part in helping Mum to feel at home. I would definitely recommend Elmside Care Home to anyone looking
for care for themselves or their loved ones.

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you so much for those kind and complimentary comments about our services at Elmside. I will certainly share your kind words with the team as I know that they will mean so much to the team. We really do love having your mum stay with us here; she is such a lovely lady and has such a good sense of humour. I am glad that we have been able to support your mum and her transition and settling in at her new home and thank you so very much for coming to play the piano and entertain us, please do keep coming in as we loved it.


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Review from R L (Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Introduction - I am 84 and had been living alone for eight years with a one-hour weekly housekeeper. I fell outside last November and fractured my left elbow and hip. Ex-hospital went to Elmside on 23rd December 2023 for convalescence till 3rd April 2023. Last year took a mental assessment test for
dementia and certified sound.


The table deserved its good and excellent ratings. This reflects on the quality and good training of staff. So I just refer to the food and drinks sector. Nutritional, menus are fine. Casseroles and other dishes are fine but soups are usually bland. As service is from one end to the far end the gravy tends to get tepid or cold food. Thus help if service alternated daily.


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Review from Derry M (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly mother is very settled at Elmside, the staff and Management are very kind, caring and considerate at all times and enable her to be fairly independent, whilst giving the support she needs to maintain that, within a nice homely atmosphere. I am also able to discuss my mother's health
and well-being with the staff which is very important, particularly at this stage of her life. As a family we are very happy with the care and support that the staff at Elmside give, as we know that my mother is safe and secure at all times.

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you for taking the time and submit such a lovely review for our care home. We love seeing you coming to visits your mother and spending time with her, she is such a lovely lady and we are all admire that she she still very independent at the grand age of 102.


Once again thank you so very much for your kind and uplifting words.


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Review from F F (Sister of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was very happy staying at Elmside and as long as he was content, I was happy. The staff made him (and myself) very welcome at all times. He enjoyed the food, the company when he felt like it but also the opportunity to be in his room quietly by himself. He was treated with dignity and kindness
and encouraged to engage in activities.

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you for taking the time to leave a review for us, we are pleased that your brother is settled and participated in the activities while he was with us, and we do hope that he is settling into his new care home. We are so grateful for your support and regular visits, which help him settle and once again thank you for taking the time and leave us a review. I shall pass your lovely comments to the team.


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Review from Susan B (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the management and staff at Elmside. Everyone is friendly and approachable; they cannot do enough for the residents.
They were very quickly able to facilitate the admission of both my parents after they had been in the hospital. They both suffer from dementia, and my mum is also not
able to do anything for herself and is bedridden. The staff have been able to find equipment which enables Mum to be moved to the restaurant and communal areas where she can be with others rather than having to stay in her room. This has resulted in her being brighter and more easily able to communicate than she had been previously.
It's early days, and Mum and Dad are still settling in, but from what I have seen so far, I would have no hesitation in recommending Elmside to others.

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Review from Andrew H (Son of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All too often we are quick to criticise many things in the world of healthcare. Whoever reads this be assured Elmside should have no criticism whatsoever. The staff are kind, caring and compassionate, the rooms are clean spacious and well maintained. I live 130 miles away from Elmside and I rest knowing
that my mother is in a first-class residence where her needs are catered for with dignity and kindness. I would have no hesitation in recommending Elmside to anyone who is looking for a safe and compassionate place to help with a loved one's dementia care.

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you for your kind and uplifting words about our staff team and our care home. Words of praise for our team and the service, we provide for our residents, go such a long way nowadays, especially after what has been a very challenging year for all of us. Your mother often makes us laugh with her good sense of humour, she is such a kind and caring person and we do really love having your mum staying with us. Once again, thank you as it was so lovely to see your 5-star ratings.


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Review from S K (Son of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team tried extremely hard to settle my mother into the home - could not have asked for better.
The room has a garden view - much appreciated by my mother.
The staff seem to give everything I'd want and expect in terms of care and attention.
Dementia is an extremely difficult condition to handle
from a care point of view - but I feel my mother is cared for with dignity and compassion, is safe and as happy as one could relatively expect. Thank you.

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you for taking the time to leave a review for us. I would like to say this would not be possible without your support throughout the process, and your mother definitely keeps staff on their toes. We thank you once again for such kind words about the team’s dedication. I shall pass your comments on to the team.


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Review from Linda F (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed at Elmside for 3 weeks last month while my sister who she lived with was on holiday. At end of those 3 weeks, Mum stayed another 2 weeks to see if she would like to stay permanently which she is now doing. Everyone at Elmside has been extremely kind and caring to Mum and all of our
family. The atmosphere is always very jolly and there is plenty for Mum to do. At home, she would not participate in any activities but now you will always find her doing whatever is on offer even taking up knitting again which she hasn't done for many years. Our family is extremely happy with the love and care the Elmside staff give to Mum and we hope she will have many more happy years in their care.

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you for taking the time to leave a review for us, it has been so lovely having your Mum stay with us, and we are pleased that she is settled and participated in the activities and starting to knit again with the knitting club which I believe they are doing a lot more of natting and knitting! She is so lovely and easy to talk to and we adore her. We are so grateful for your support and regular visits which help her settle and once again thank you for taking the time and leaving us a review, I shall pass your lovely comments to the team.


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Review from David H (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother became a resident of Elmside Care Home in February 2022, initially for respite, I have found the staff friendly and the excellent care and support that she has received has been exceptional. When visiting we always ask her how she is settling in and replies that she is comfortable and
happy there. This gives the family much peace of mind. My mother has always been a friendly and sociable person. I have no hesitation in recommending Elmside.

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you so much for those kind and complimentary comments about our service at Elmside. I will certainly share your kind words with the team as I know that they will mean so much to them. We really do love having your mother stay with us here; she is such a lovely lady and the staff team is exceptionally fond of her. I am glad that we have been able to support your mother and her transition in settling in at her new home. Thank you once again for your wonderful review.


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Review from M C (Daughter of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was admitted to Elmside for rehabilitation at the end of February 2022 following a long stay in hospital. The attention, care and support that she received in Elmside was first class and undoubtedly was the major factor in her recovery, allowing her to return home at the end of May 2022.
The staff are always upbeat, friendly, polite and nothing is too much trouble for them. The residents and their families are always their first priority and provided me with peace of mind. I do not believe my Mother would have made such a successful recovery without the support and care offered at this Care Home. I would have no hesitation in recommending Elmside.

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you for your very kind and uplifting words about our staff team and thank you for such a wonderful review about our care home. Words of praise for our team and the service that we provide for our residents go such a long way nowadays, especially during these difficult times and after what has been a very challenging year for all of us. We do sincerely love your Mum, her warm, bubbly and caring nature. She is always down for singing and dancing, a friendly chat and a good laugh makes the unit feel alive. I am delighted that we have been able to support your Mum and enable her to return home and we are here for you too.


Thank you once again and I will forward your kind words onto the team.


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Review from Jill R (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Elmside from the hospital at the height of the pandemic initially for a two-week respite but has now been resident for more than a year. I cannot fault the home in any respect. They were very caring and sensitive on her arrival which was very frightening and upsetting for her. We
have always been kept abreast of happenings in the home including regular postings on Facebook. It's great to see mum taking part in activities. Mum has flourished at Elmside and is now in much better health than a year ago. She thoroughly enjoys all the activities, and there are plenty of them. The staff are enthusiastic and always happy to oblige, running around to find mum when I've telephoned during the lockdown. They have done everything possible to keep residents safe but are also aware of the importance of family contact. Mum is thoroughly at home and a very happy resident. It's amusing that whilst we spent New Year's Eve in lockdown watching television the residents had a party!

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you for taking the time to leave this lovely review of Elmside. It is so heart-warming to read that you felt your Mum’s wellbeing has improved, and for us, it was lovely to see her participate in all activities in the home. We thank you once again for your kind words about the team’s enthusiasm, and as always, we are here for you and your Mum.


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Review from Jane I (Daughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elmside provides a safe, clean, warm and friendly community for Mum, who moved due to ill health to be nearer family. Moving into a care home is a big step for both resident and family but the manager understands this - she and her dedicated team work hard to support the physical and mental well being
of all. They are very supportive, approachable and accommodating.
Seniors and carers are friendly, encouraging and professional, adapting to mum's changing needs. In fact, all the staff I have met from the kitchens, housekeeping, laundry, maintenance, chaplaincy and activities have been very welcoming to Mum and myself.
Activity coordinators organise varied daily activities to engage residents and enable them to socialise - residents are supported to attend if they wish.
The Covid pandemic has been well managed and visiting is being accommodated safely.

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you so much for taking the time to give us a review. We recognise how important for families to maintain and keep in contact with their loved ones, and we are proud that we enabled you to become an essential volunteer. It was so lovely to see you and your mum spending quality time together, and I admire your love and commitment to her and to us here at Elmside.


Thank you, on behalf of our residents too, for the time you spend with us as one of our volunteers; this means so much for the residents and the staff team at this very difficult time.


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Review from Helen K (Daughter-in-law of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Elmside since December 2020 initially for respite care but quickly decided to stay permanently, referring to Elmside as home soon after she arrived. She has made good friends and thoroughly enjoys Elmside's superlative activities programme. During this difficult lockdown,
we've had regular emails from the home to keep us up to speed and the home has done everything possible to enable visits when safe and practical. The staff are enthusiastic and welcoming and apparently, the breakfasts are fantastic!

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you for taking the time to leave a review for Elmside, especially as I know how busy you are at the moment. We also would like to thank you that you have chosen our care home to care for your mother-in-law. It has been an absolute pleasure having your mother-in-law stay with us, and we are so pleased that we make her feel at home and that she has settled well and has made many new friends.


Once again thank you for all your understanding and your continued support at this very difficult time.


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Review from John S (Son of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Elmside for almost 2 years with dementia and breast cancer. From day 1 the care she has received has been second to none and as her dementia progressed she was still looked after with care and consideration. Covid has meant a difficult time for everyone and the staff have made a great
effort to facilitate visits whenever possible. When mum's cancer took hold they could not do enough for her in a very difficult situation. Unfortunately, she has now passed away and they looked after her until the end. We have been very impressed with the level of care from all members of staff and would not hesitate to recommend Elmside to anyone who is looking for care for their relatives.

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you so much for taking the time to give us a review in such a difficult time for you all, we are so sorry for your loss and please pass our condolences to all the family. It has been such a privilege to care for your mum and we are pleased that close family members were able to come to see her to say goodbye. We hope that you and the family will be able to cherish the lovely photos of mum on her 90th birthday where she looks so happy and beautiful and we adore her. Once again thank you for your understanding and your kind words about our care home; this means so much for the staff.


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Review from Valerie C (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents at Elmside since August 2020. The care and respect they receive is second to none with Elmside staff constantly on hand to assist when residents come up against something they find difficult. This dedication to keeping residents safe and well, particularly during the pandemic
has been, and still is, very much appreciated. On the comfort side, the environment is light, clean and welcoming and the food obviously enjoyable, forming an important part of the day. So too is the opportunity to join in the various activities that have been carefully thought out and prepared. Regular visits from the chaplain have been much appreciated especially when family visits were not allowed. Management has shown to be empathetic and understanding, coping with pandemic situations that have arisen including facilitating hospital appointments, and sadly a funeral. This latter comment is very important - we are confident in the knowledge that our loved ones are in safe hands.

Reply from Vilawan Hawkes, Home Manager at Elmside

Thank you for taking the time to leave a review for Elmside. It is such a heart-warming feeling that our hard work is being appreciated and your kind words mean so much to our staff. It has been an absolute pleasure having your parents staying with us, and it was lovely to see them settling in well and making Elmside their new home. They are always so positive and look for the brighter side of life, it was lovely to see they have such a loving and caring family around them too. Once again thank you for the lovely feedback which we shall pass on to the team.


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Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Elmside is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.732 for Elmside is calculated as follows: ( (253 Excellents x 5) + (70 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 332 Ratings = 4.732

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elmside is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

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