Amberside Care Home

17/19 Park Avenue, Watford WD18 7HR
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9.7 21 Reviews
  • Amberside Care Home, Watford
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Care Provided by Amberside Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 21 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Pam Coughlan (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcomes visitors at any time.


  • Parking

  • Off street parking available for visitors.


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Amberside Care Home Reviews (21)

Total of 21, showing 1-20
9.7

Amberside Care Home has a Review Score of 9.7 (9.664) out of 10, based on 7 reviews in the last 2 years. Over all time Amberside Care Home has 21 reviews.

Overall Experience

  • 16
  • 5
  • 0
  • 0
  • 0

Date Published

21
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14

Review from Julie F (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Amberside in October 2023 and died peacefully there a few days ago. She wasn't one for taking part in activities or doing anything she didn't want to do, but the manager and her wonderful team encouraged, cajoled, were exasperated and most importantly were caring. She usually refused
to take part in communal activities, so the staff came to her. Her room was clean, her clothes were washed, her personal needs were attended to. I was informed of any changes as soon as they happened. The doctor was called quickly if there were any concerns. I was welcomed whenever I visited, and so were all my family. We were known by name and made to feel part of the Amberside family. The staff who were there when Mum died were so kind and considerate both to Mum and to me.
The physical building may not be modern and smart, it's a bit of a warren of corridors and rooms, but it is homely and welcoming, and I am so grateful that is where my mum spent her last few months.

Reply from Pamela Coughlan, Manager at Amberside Care Home

Thank you so very much - It was truly our pleasure to care for your Mum.


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Review from L N (Daughter-in-law of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was discharged from the hospital into the home temporarily, we were so lucky as a family that she went into Amberside because of the care that she received, she felt respected. She felt that they were always so understanding and helpful. Nothing was too much trouble. They tried to let
her have as much independence as possible and dignity and all staff worked as a team. Great leadership, very respectful to all involved and great support for family as well. I can highly recommend this home. Anyone would be fortunate and lucky to receive this home for a relative.

Reply from Pamela Coughlan, Manager at Amberside Care Home

Thank you! I hope Mum is doing well in her new home.


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Review from Kamilla E (Daughter-in-law of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mother-in-law was at Amberside sadly not for long before she passed. From the second we had the home visit until this very day the caring nature of staff to residents has been paramount. Clean, home-from-home feel this care home is one in a million! She was bathed and put in a lovely comfortable
bed within an hour of being there. Although we knew she didn't have long knowing that she was being treated and looked after with such empathy and respect was so reassuring.
I did speak to another resident while I was there who said he loved it so much there he didn't want to go back to his own home! That's testament in itself.
Thank you so much for looking after us with tea, homemade cake, caring and sympathy at a very sad time in our lives.

Reply from Pamela Coughlan, Manager at Amberside Care Home

Thank you for your kind words, It was our pleasure to care for for her.


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Review from S B (Wife of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who had Alzheimer's died recently after being a resident for nearly three years. We (his family) chose Amberside because it is small and homely and we have not been disappointed. My husband was wonderfully and lovingly cared for from day one right through to the end. The staff are welcoming
and quickly became 'family' to us all. We will miss our visits and the celebration get-togethers for residents and families/friends. I would definitely recommend this home to anyone looking for somewhere for a loved one especially one with dementia.

Reply from Pamela Coughlan, Manager at Amberside Care Home

Thank you so much! We will miss you too, take care.


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Review from Clare S (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the fantastic team at Amberside looked after both my parents at separate times between 2021 and 2023. The team went above and beyond the call of duty in looking after my mum, who was suffering from terminal cancer. They treated my mum like she was their own family. She was always clean,
well-fed and hydrated. Nothing was too much trouble and family were encouraged to visit at any time and made to feel welcome.
The home itself is clean and bright with friendly staff who go the extra mile for everyone. The food is great and there are extra services like hairdressing and chiropody. The home is always beautifully decorated for Christmas, Easter, Valentine’s etc. As a Registered Nurse myself, I know good quality care when I see it and I have no hesitation in highly recommending Amberside Care Home to anyone seeking great care.

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Review from Pamela M (Daughter of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently passed away at Amberside Care Home, with her carers around her. Unfortunately, she developed dementia in her last few months of life and could be very difficult at times, but the love and care she received never faltered. The respect shown to Mum while waiting for the undertakers to
arrive and the comfort given to me and my family was outstanding. The staff couldn’t do enough for us, supplying us with tea and sympathy until we were ready to say our goodbyes.


My family and I cannot thank the staff enough for making our mum’s stay at Amberside Care Home a happy one.


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Review from Sue S (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Amberside Care Home looked after both my parents at different times in their final months of life. The care they each received was outstanding. There is a true sense of family created at the home, with staff that really do know the residents and effortlessly adapt to meet not only their
many physical needs but also social and emotional needs. I will forever remember the genuine smiles that greet you when you visit, the open-door policy so that visits can be scheduled around busy lives, the laughs with residents and staff alike, the unending compassion shown by staff to both residents and their families and the utter professionalism that is ever-present. The fact that, over several years, the staff barely changed is a testament not only to their dedication and commitment but also to the strong management of the home. I cannot rate Amberside highly enough if you are making the difficult decision to find a home for your loved one. The team at Amberside have my family’s complete trust.

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Review from M B (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has lived at Amberside for nearly two years.
Dad and everyone are treated with kindness, thoughtfulness and dignity.
All the staff are very friendly, and it has a very homely feel.

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Review from J S (Granddaughter of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always greeted with a warm welcome and encouraged to sign in. Staff always invite us in and escort me to my grandmother's room. We (Grandma and I) are always offered a drink. We, as a family, have a good experience. It is always nice to visit.

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Review from A M (Resident) assisted by family/friend published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amberside has been like a home from home for me. The staff couldn't be more caring and attentive. Lovely rooms and excellent food. Activities have been great!

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Review from M M (Daughter-in-law of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a real homely atmosphere ay Amberside. The residents are all living together rather than separately in the same establishment. The staff literally could not be kinder, more attentive and friendly. I simply do not know how they maintain their very high standards. I would definitely recommend
Amberside as quality care for your elderly relations.

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Review from R O (Niece of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been treated with respect and dignity since the first day he arrived. The staff always greet you at the door with a smile and a hello, he is well looked after always.

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Review from MDS (Son-in-law of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I were recommended to look at Amberside for respite care for our mother. From the first meeting, we were impressed with the friendly and caring staff and the welcoming and homely feel of the home. The Amberside team went out of their way to make her comfortable, taking into account her
physical and emotional needs throughout her stay. Amberside is very professionally run giving us confidence in her safety and security. The facilities are good, and the home is clean and safe. Our sincere thanks for looking after our much-loved mother.

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Review from Mary S (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Amberside since it opened, nearly 2 years ago. She has always been treated with the utmost care and respect and has been very happy.
More recently Mum has been in hospital for several weeks and is now bedbound. Staff at Amberside have been outstanding, going out of
their way to welcome her back home and their care, understanding and sensitivity to her needs have been second to none. An absolutely outstanding home for Mum.

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Review from R L (Granddaughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Amberside is a lovely home with a homely feel; unlike some other facilities I have seen. All the team are friendly and show genuine care for the residents taking time to get to know their individual needs. I wouldn't hesitate to recommend Amberside.

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Review from Charlotte L (Niece of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm a regular visitor to the home to see my uncle. Always lovely, friendly, accommodating staff. The best part of being a resident is because it's so small the staff treat every resident as an individual.

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Review from Arderne G (Regular Volunteer) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I began regular visits early in 2019 when the home was being upgraded from poor quality rating. The genuine effort to provide food standards plus sincere love and care for residents soon became increasingly obvious. The residents appear content and well looked after. The staff spend quality time with
them and are genuinely interested and concerned for their welfare. The staff themselves appear to get on well and to take pride in their work.

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Review from Ben M (Son of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Amberside Care Home. Head and shoulders above others I looked at for my mum. The staff are amazing. Doesn't feel like a prison or a hospital. Very nice atmosphere.

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Review from C T (Sister of Resident) published on 24 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I saw the care home, I was impressed by the friendliness of the staff. Nothing was too much trouble. Questions were all answered, my sister has many chats with the chef - and the food looks much better since she's been there. I was very impressed when I saw Amberside Care Home. It always looks
nice and clean with something happening for the residents.

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Review from Len (Son of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are extremely pleased with the care that my mother receives at Amberside. The management of the home is excellent. My mother has been a resident for a number of months now and she continues to receive top class care from the staff at the home. She is treated with dignity by all the staff
and we feel confident that she is in a safe and secure environment.
Amberside’s facilities are very clean and her room is spacious and meets her needs. There are a number of regular activities provided for the residents and the atmosphere of the home is friendly and welcoming. The food and drink provision is excellent. We highly recommend Amberside Residential Care Home in Watford.

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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Amberside Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Amberside Care Home is calculated as follows: ( (81 Excellents x 5) + (3 Goods x 4) ) ÷ 84 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Amberside Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Amberside Care Home

What types of Care is Amberside Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Amberside Care Home provide?

Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Amberside Care Home have?

There are 21 Single Rooms.

What are the Facilities & Services at Amberside Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Amberside Care Home to the centre of Watford?

0.5 mile(s) as the crow flies, distance by road may be significantly further.