Fosse House

Quantum Care Ltd, Ermine Close, St Albans AL3 4LA
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7.6 47 Reviews
  • Fosse House, St Albans
Fosse House is located in St Albans, a short distance from Verulamium Park, St Albans Abbey and the nearby city centre. The home is ideally situated for nearby bus routes and local main roads and motorways.

Purpose-built, Fosse House provides residential and dementia care, as well as respite and short-stay breaks for those in need. Fosse House also includes a Q Club day care centre for people living in the local community who are looking for some support while remaining independent.

Fosse House features a variety of communal areas, including cosy corners, inviting lounges, dining rooms and more. The beautifully landscaped gardens include a number of patios and seating areas along various walkways and is the perfect place to relax during the warmer months.

All of the bedrooms within the home are fully furnished with en-suite facilities while the rooms in the home's extension also include a shower. Each bedroom benefits from wi-fi connectivity, a nurse call system as well as a television.

Fosse House has a designated activities worker who plans a range of activities and events for residents to enjoy, including arts and crafts, light exercise, entertainment, days out and much more so there's always something to get involved in.

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Care Provided by Fosse House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kelly Krellin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Fosse House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,391

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Fosse House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting hours


  • Parking

  • On-site parking available


Fosse House Reviews (47)

Total of 47, showing 21-40
7.6

Fosse House has a Review Score of 7.6 (7.648) out of 10, based on 4 reviews in the last 2 years. Over all time Fosse House has 47 reviews.

Overall Experience

  • 37
  • 9
  • 1
  • 0
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Date Published

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Review from Simon B (Son of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a full-time resident for over two years. The care provided is exceptional. The environment, cleanliness and all staff meet the required standards and more. The varied needs of residents are well catered for. The staff and management are personable and attentive to the changing care
need of their residents and happy to answer any family, friends or visitor queries. New and varied activities and therapies are arranged for the residents within the resources available. The company operating the home and the local management team have delivered exceptionally well in challenging times and take pride in the caring service they deliver.

Reply from Deborah Yadev, Marketing Manager at Fosse House

Good day and thank you very much for the lovely review on our home. We are extremely proud of our team and they would be appreciative when they hear your review, which will be read at our next staff meeting. Have a lovely day!


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Review from Marc C (Great-Nephew of Resident) published on 30 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt is a resident at Fosse House and has been for the last couple of years. When visits were allowed, every time we went to visit her she would always seem happy and in high spirits, the staff would always do their best to make sure this happened. Staff were and still are always responsive
to her needs and requirements, making sure her care is best suited for her and made sure we were involved in the decisions made regarding her care.
If we did have any concerns or comments to make about my aunts care, staff would always ensure that these comments or concerns were handled properly. Overall the quality of care at Fosse House is excellent, with staff being compassionate and responsive to my great aunt's needs and have made her extremely happy and comfortable, I know she is safe there.

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Review from Susan S (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't thank the team at Fosse House enough for the love, care, and attention they give to our mum. They always go above and beyond going that extra mile.

Reply from Zoe Hiscox, Home Manager at Fosse House

Thank you for your wonderful review. It has been a privilege to be able to care for all of our residents and we are grateful for your ongoing support.


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Review from Lorna H (Daughter of Resident) published on 20 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing my mum is safe and well looked after is a huge relief to me and my family. She is happy and every time I visit she says over and over, “it’s alright here , I like everyone and get on alright with them.“ the carers are very friendly and nothing is too much for them to do to make my mum comfortable.
Her room is comfortable and if they suspect my mums not feeling right , they call the doctor out, and contact us about what the doctor has said. It was the best thing we did was to find her a place in Fosse house.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Fosse House

Thank you for this wonderful feedback regarding the quality of care provided for your mother by our dedicated team at Fosse House. The staff will be very pleased to hear about this. One of Quantum Cares' Values is “Our residents are at the heart of all we do” and your comments reflect this perfectly. It’s a genuine privilege and pleasure to look after residents such as your mother and to be of help and support to their family too. Thank you once again.


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Review from Sarah C (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is great to have peace of mind when a parent has dementia and I definitely have this. I know my mum is safe and well looked after by people with a great understanding of this awful disease.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Fosse House

Thank you for this wonderful feedback, especially regarding the quality care our staff provide. Quantum Care are dementia specialists and our in-house Training Department are passionate in ensuring all staff are fully trained to support residents who live with dementia and that they pursue the best possible outcome for their wellbeing whilst in our care. We are pleased to hear your mother is living well at Fosse House and look forward to seeing you again soon.


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Review from Janet C (Wife of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled into Fosse House and I am very happy with the way the carers look after him.
My only concern is his weight loss, almost a stone.
The doctor has seen him and he has suggested snacks but not in need of the dietician.
He doesn't drink enough but this has always been a problem
and now he can't understand. The carers do try!

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Fosse House

Thank you for this kind feedback regarding the quality of care provided by the staff at Fosse House. We are pleased to hear your husband has adjusted well to living at this home and we enjoy your visits too.


As part of our continuous care programme, we regularly monitor food, fluid and weight loss for our residents, so that the home and care professionals can address any issues quickly. Should you have any cause for concern, whilst your husband is in our care, our Home Managers operate an “open door” policy and will be more than happy to discuss options to resolve them quickly, where possible.


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Review from Denize D (Daughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found staff to be very caring and helpful no matter what time of day.
The facilities are clean and well kept.
Lots of activities for residents that staff encourage anyone to participate in.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Fosse House

Thank you for this review, especially regarding the good care the staff provide at Fosse House, as it makes all the difference. We are pleased your that your family member is enjoying living at this home.


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Review from C V (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we know we have made the best decision for mum in placing her at Fosse House. Life for her at home with dementia was becoming too difficult, putting both her and dad in potential danger. The home manager and the team at Fosse House have been amazing!
Nothing has been too much trouble.
They even got a guinea pig to help her settle in (she has been missing hers) All the staff are caring and supportive and mum is comfortable and relaxed with them.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Fosse House

Thank you for this wonderful feedback. Placing a loved one in a care home is never an easy decision with so many things to consider at the outset.
It’s therefore, good to see how the thoughtful gestures shown by the Home Manager and her staff, when welcoming your mother into the home, have helped to provide you and your family with assurance and confidence regarding this decision. We hope your mother will continue to enjoy life at Fosse House for many years to come and we look forward to seeing you again soon.


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Review from Dot B (Daughter of Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff and carers at Fosse House have been fantastic in caring for my dad, and mum too, as she spends most of the day with him. It has been taken for granted that mum would be allowed to take her meals with dad, as this is seen as part of his care. This attitude exemplifies the approach of the
management and of all the staff: they see the person, not just the condition they're in. During January dad has been admitted to hospital due to catheter problems; this was well handled by the home, and he is being checked up on regularly.
The environment of Fosse House is particularly homely, with authentic touches everywhere. The displays of photos of residents really make it feel like their home. The events are varied and imaginative, and take the residents out of themselves. Mum and dad have both enjoyed a number of different types of activity, with one highlight being the trip to the seaside in the summer. More recently, mum and dad were taken to a Watford football match.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Fosse House

Thank you for this wonderful feedback. We are fortunate to have such wonderful staff and management at Fosse House who always go the extra mile to make a huge difference to the lives of their residents and your feedback reflects this. We hope your father, with your mother’s continued support, will enjoy many more exciting trips out at this home.


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Review from Carol S (Friend of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff and carers at Fosse House show great care and consideration for the residents. They treat my friend with dignity and compassion. It was her birthday recently and they made every effort to ensure the day was special for her. Particular thanks go to the two ladies who go above and beyond
in the care of my friend. Thank you.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Fosse House

Thank you for these kind words of praise. Our wonderful care staff are truly one of our best assets at Quantum Care. Birthdays are always a cause for a great celebration and fun. I am pleased to hear the home made this a memorable day for your friend and the other residents to enjoy. The Home Manager will pass on your praise to the staff for their excellent care.


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Review from Paul W (Grandson of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find a place for my Grandma at short notice (in May 2018) due to a family emergency. The team at Fosse were amazing in helping and supporting us, along with caring for my Grandma.


In January 2019, we have had a difficult time, both with Grandma being rushed to hospital and other family

issues. The way the team have looked after Grandma is fantastic - removing that worry from me while dealing with other things.


When she returned from hospital, she was so happy to be “home” - immediately relaxed and began to improve. Fosse have then worked closely with me to make sure we are supporting Grandma in the best way for her.


I’ve deliberately not named any individuals there as (while I deal more closely with some) it would be unfair to leave others out.


We are very lucky to have a great team caring for my Grandma.


Thank you.


Reply from Tilly Leitao, Customer & Sales Co-ordinator at Fosse House

Thank you for this wonderful review. It is very heartening to hear such warm praise for the high-quality care that the staff have provided to your family and yourself when you needed it most. I am so pleased to hear that your Grandma is happy and enjoying living at Fosse House – long may this continue.


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Review from Susan S (Niece of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service and very friendly staff.

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Review from Lee S (Husband of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service.

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Review from Darren C (Regular Volunteer) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fosse house always has a friendly atmosphere from the moment you walk through the door. There are always spectacular events going on all year round which always get everyone together and the staff always go the extra mile by dressing up in costumes and decorating the home to make the day one to remember.
I volunteer my time to help at these special events and really feel like part of the team and would highly recommend this home to anyone that is looking for a fantastic environment and a care home that really goes that extra mile to make a difference to all its residents and families.

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Review from J M (Daughter of Resident) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fosse House continues to be the best care home for the elderly I know. The staff are very friendly and always have a smile for the residents and visitors.
My mum has been here for a couple of years and loves it. There are activities and outings and the team are always happy and encouraging, taking
time to talk to the residents. In fact, I was concerned that I would dread going to visit, but it is the opposite. The environment is bright and airy and there is always something going on.
The team all speak to the residents by name and seem to genuinely care.
So pleased we chose Fosse House for Mum.

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Review from Anne (Daughter of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere and care is v personal. The dedicated carers have a great relationship with my mum. Home is clean and smart and food is good. The home has a very friendly feel and people are treated with a great deal of respect and patience. My mother has lived there for 3 years and there's been
a marked improvement since new manager was appointed 2 years ago. Staff have always been v. friendly and caring but there's now a greater range of activities eg film nights, pub nights, crafts and people coming to entertain. Residents can help themselves to drinks and snacks throughout the day and the gardens are well maintained for residents use. Friends and family are welcome to visit anytime and they host a number of events throughout the year where they are encouraged to come along. They quickly respond to any health issues, deal promptly with issues, open to feedback and suggestions. Management staff are also v friendly and accessible and keep you informed. Its clear care is very centred on the individual.

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Review from S P (Niece of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my uncle has been in Fosse House, the care staff have made all the family feel welcome and at home. Nothing is too much trouble for them and my uncle is happy and settled. No other care home would do as much as Fosse House do. They involve all of the residents in remaining as independent as possible
while giving the best care, love and attention which he would normally receive at home.

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Review from L O (Daughter of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Fosse House are always supportive, friendly and caring.
They have developed a relationship with our Mum which means that they understand and can anticipate her needs. There is always a friendly, welcoming atmosphere.
Thank you to everyone at Fosse House.

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Review from P P (Wife of Resident) assisted by family/friend published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even before my husband was accepted by Fosse House it was clear from the way his assessment was carried out just how kind and caring the staff were/would be. I visited the home with a friend and was shown around. Fortunately, I was able to choose a room at the time. My Husband has always been loving
and care and there was patience and understanding required as he had to adjust to his new surroundings. In just a year we, not only see and love to hear him laugh and smile, but we hear he is like this with the staff. That lets us know he is cared for like he is family.

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Review from Carole B (Wife of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Fosse House to be a pleasant and friendly home for residents in its care.
I would recommend to anyone wishing a relative who needed special care to go and view.

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Current Review Score: 7.6 (7.648)

Overview of Review Score

The Review Score of 7.6 (7.648) out of 10 for Fosse House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.213 for Fosse House is calculated as follows: ( (24 Excellents x 5) + (12 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 47 Ratings = 4.213

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.435 Points relating to the number of positive Reviews for Fosse House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 3 Positive Reviews ÷ 16.2 = 0.185

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (4)

Kelly

Kelly Krellin

Job Title: Home Manager

I am the Home Manager and I oversee the running of the home, ensuring the residents’ needs are met and maintained to the highest standard.


I have over 14 years of experience in care.  I am a very organised and approachable individual and always give 100% in everything that I do. I am dedicated, friendly and understanding.


My qualifications include NVQ Level 2 and 3 in Health and Social Care, Accredited Medication, Reach Development Programme and A1 Assessor.


I enjoy making our residents' lives happy and comfortable, I like to know that I have made a positive difference to people’s lives.


Paul

Paul Purdelea

Job Title: Deputy Home Manager

Joined: 2024

With over ten years of experience in the care sector, I have been a dedicated member of the team at Fosse House for the past eight years, currently serving as Deputy Manager. My role involves overseeing care plans, medication management, and daily operations to ensure residents receive high-quality, person-centred care. I work closely with staff, residents, and families to maintain a supportive and compassionate environment, ensuring the well-being of everyone in our care. Committed to continuous improvement, I lead by example, fostering teamwork and adapting to challenges to enhance service delivery and staff development.


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Desi Petrova

Job Title: Housekeeping Manager

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents’ dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.


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Mark Flanagan

Job Title: Chef Manager

As the Chef Manager, I organise all aspects of the catering operation, providing a safe, nutritious, quality service to our residents using freshly produced food.


I lead our kitchen team to provide a good variety of food to the highest standards, using the best hygiene practices.


I interact with the residents on a regular basis to help create a warm and friendly atmosphere and gather feedback on their dining experiences.


Using my 19 years of culinary experience and the feedback received, I create menus to suit the residents tastes and needs, ensuring that meal times are one of the highlights of their days.