All fees are quoted on an individual basis following a needs assessment.
Visitors are welcome at any time, just as you would when visiting someone in own home. The home operate an open-door policy to ensure your visit is always comfortable and convenient.
Free parking is available at all times for convenience.
Abbeyfield Friars Mead has a Review Score of 9.8 (9.798) out of 10, based on 10 reviews in the last 2 years. Over all time Abbeyfield Friars Mead has 37 reviews.
Review from Klaus B (Regular Volunteer) published on 25 November 2024
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Reply from Ricardo Da Silva Freitas, Registered Service Manager at Abbeyfield Friars Mead
Dear Klaus, thank you so much for your heartfelt review! We truly appreciate the time and effort you dedicated to supporting our garden day at Abbeyfield Friars Mead. It's wonderful to hear that you felt welcomed and valued as part of our community. Your contribution made a significant difference in enhancing the environment for our residents, staff, and fellow volunteers. We're glad you found the experience rewarding and we look forward to welcoming you back for more volunteer opportunities in the future. Thank you once again for your support and commitment!
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Review from J D (Daughter of Resident) published on 21 October 2024
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Reply from Ricardo Da Silva Freitas, Registered Service Manager at Abbeyfield Friars Mead
Thank you so much for your heartfelt review. We are truly delighted to hear that you and your father felt welcomed and supported from the moment you arrived at Friars. It warms our hearts to know that he is enjoying the delicious meals and engaging activities we offer. Your appreciation for our team's dedication to providing warmth and professionalism means the world to us. We are grateful to have you and your father as part of the Friars family and we look forward to continuing to create a special environment for him. Thank you once again for your kind words!
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Review from Gary B (Son of Resident) published on 15 October 2024
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Reply from Ricardo Da Silva Freitas, Registered Service Manager at Abbeyfield Friars Mead
Dear Gary, thank you so much for your kind words and for taking the time to share your positive experience with Friars Mead. We are delighted to hear that your mother enjoyed her respite care and that her well-being improved during her stay. Our team strives to provide the best care and support and it is heartwarming to know that their efforts made a difference. We are thrilled that your mother is considering moving in full-time and look forward to welcoming her into our community. Your feedback is incredibly valuable to us and we will make sure to pass on your praise to our staff. Thank you once again for your trust and support from all in the Friars Mead team.
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Review from P H (Son of Resident) published on 15 October 2024
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Reply from Ricardo Da Silva Freitas, Registered Service Manager at Abbeyfield Friars Mead
Dear Phillip, thank you for your wonderful review and for sharing your father's experience with us. We are thrilled to hear that the care provided during his respite stays met your high standards and that our staff and management were able to make a positive impact. It is our priority to ensure that all residents are treated with the utmost care and dignity and your kind words affirm the hard work and dedication of our team. We will be sure to pass on your gratitude to everyone involved in your father's care. Thank you once again for your trust and support from all of the team at Friars Mead!
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Review from Wendy H (Daughter of Resident) published on 15 October 2024
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Reply from Ricardo Da Silva Freitas, Registered Service Manager at Abbeyfield Friars Mead
Dear Wendy, thank you for your kind review and for sharing your father's positive experience at Friars Mead. We are delighted to hear that he is enjoying his time with us and that our staff have been able to make a difference in his daily life. It's wonderful to know that he enjoyed the boat trip and has been able to take advantage of the good weather. We strive to create a homely environment and encourage participation in activities, so it's heart warming to hear that your father feels at home and engaged. Your feedback is greatly appreciated, and we will pass on your thanks to our team. We look forward to continuing to provide the best care and support for your father. Thank You from the entire team at Friars Mead!
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Review from Justine L (Daughter of Resident) published on 9 October 2024
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Reply from Ricardo Da Silva Freitas, Registered Service Manager at Abbeyfield Friars Mead
Dear Justine, Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear about the positive impact Friars Mead has had on your mother's well-being and outlook. It's wonderful to know that our team's care and compassion have provided comfort and peace of mind for both you and your mother. We also appreciate your valuable feedback and will continue striving to provide the highest standard of care. Warm regards, The Friars Mead Team.
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Review from J O (Daughter of Resident) published on 23 September 2024
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Reply from Ricardo Da Silva Freitas, Registered Service Manager at Abbeyfield Friars Mead
Thank you for your kind words and thoughtful review of Friars Mead. We are truly grateful for your trust in us to care for your mother. It's heartening to hear that our team's efforts to adapt to her changing needs and ensure her comfort are appreciated.We strive to create a welcoming, family-like atmosphere, and it's wonderful to know that both you and your mother feel this way. Our staff takes pride in building strong relationships with our residents, and it's encouraging to hear that you find the communication and support effective.Your positive feedback about our care, facilities, and management means a great deal to us. We want to assure you that we are always here to address any concerns promptly and ensure that your mother's physical and emotional well-being is our top priority.Thank you once again for your lovely review. We are honoured to have been part of your mother's care journey.
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Review from Barry S (Son-in-law of Resident) published on 28 December 2023
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Reply from Ricardo Da Silva Freitas, Manager at Abbeyfield Friars Mead
Our team appreciate the kind words. We strive to make everyone comfortable and welcome. Thanks for trusting us with the important work of looking after your mother-in-law. Thank you
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Review from V S (Daughter of Resident) published on 28 December 2023
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Reply from Ricardo Da Silva Freitas, Manager at Abbeyfield Friars Mead
Thank you for the kind words, we are so happy to hear that Friars Mead keeps doing good work. Looking after Mum and making sure she is happy is our priority. We want everyone to feel welcome.
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Review from D T (Granddaughter of Resident) published on 18 May 2023
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Reply from Ricardo Da Silva Freitas, Manager at Abbeyfield Friars Mead
Thank you for the kind words. We appreciate your openness and I am so glad your nan feels like it's a permanent holiday. Our resident's happiness means everything to us and we want them to live their best lives. Thank you for us all.
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Review from Elisabeth S (Daughter of Resident) published on 25 November 2022
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Reply from Ricardo Da Silva Freitas, Manager at Abbeyfield Friars Mead
Dear Elisabeth, we appreciate your review and response. Thank you for your positive words and view on our care home. Always a pleasure to support our residents and their families to the highest possible standards. Thank you from all the Friars Mead Team.
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Review from Jane O (Daughter of Resident) published on 26 October 2022
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Reply from Ricardo Da Silva Freitas, Manager at Abbeyfield Friars Mead
Dear Jane, we appreciate the kind words and your view and experience of our care home. I would truly want nothing more than to keep your Mum happy and safe for times to come. Thank you for your trust in us as Friars Mead.
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Review from Jeremy B (Son of Resident) published on 9 September 2022
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Reply from Ricardo Da Silva Freitas, Registered Manager at Abbeyfield Friars Mead
I would like to thank you Jeremy for taking the time to review and comment on our care home Friars Mead. We are always here to help and create a safe, enjoyable, home-from-home environment. Thank you!
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Review from Simon H (Son of Resident) published on 9 August 2022
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Reply from Ricardo Da Silva Freitas, Registered Service Manager at Abbeyfield Friars Mead
Dear Simon, thank you for your kind words and support. We hope to keep striving to improve and make Friars Mead a care home where the residents are home and happy. Thank you.
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Review from D H (Resident) assisted by family/friend published on 8 October 2021
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Reply from Julie Hutchins, Manager at Abbeyfield Friars Mead
Thank you for your review. You certainly are happy and settled and we are so pleased to have you as a valued member of our home.
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Review from K H (Respite Resident) published on 24 September 2021
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Reply from Julie Hutchins, Manager at Abbeyfield Friars Mead
Sorry to hear that you have not had a positive experience with us, however even sadder that many of these issues were not addressed at the time. Clearly it was mis-understood what facilities and services we were providing. If we had been more aware of your concerns at the time they could have been quickly rectified or explained and I am sure your stay would have been a better experience as it is with other residents. Moving from one’s home into a care home can be a timely and emotional process - to fully settle it takes all parties time to adapt to new facilities, procedures and needs etc. One week respite care cannot paint the perfect picture of a full and normal service – especially when quarantine in a room is required. We have obviously addressed all the matters raised in your review directly with you both and I believe we have been fair in accepting some criticisms along with reducing your bill as a goodwill gesture. We continue to evaluate all feedback and work on our procedures and communication.
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Review from M H (Daughter of Resident) published on 1 September 2021
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Reply from Julie Hutchins, Manager at Abbeyfield Friars Mead
Thank you, Maureen, for your feedback. The pandemic certainly hit everybody hard, but it has certainly been a difficult time for residents in a care home, and especially for their families. It means a lot to the staff at Friars Mead to know that their hard work is appreciated and that both residents and families are happy and safe.
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Review from June C (Daughter-in-law of Resident) published on 30 August 2021
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Reply from Carolyn Hill, PR & Marketing Manager at Abbeyfield Friars Mead
Thank you for your kind words. Covid has been a difficult time for staff, residents and their families but it is a joy to hear that our hard work during this pandemic has paid off as our residents continue to be happy and safe.
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Review from Sylvia R (Resident) published on 27 August 2021
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Reply from Carolyn Hill, PR & Marketing Manager at Abbeyfield Friars Mead
Thank you for your kind review Sylvia. It is lovely to have you living at Friars Mead and we are pleased that you feel settled and well looked after - Happy residents make a happy home for everyone.
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Review from Nigel J (Son-in-law of Resident) published on 6 January 2021
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Reply from Lucie Walker, Digital Marketing Manager at Abbeyfield Friars Mead
Thank you for your kind review, Nigel. We appreciate you taking the time to recommend Friars Mead.
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The Review Score of 9.8 (9.798) out of 10 for Abbeyfield Friars Mead is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.798 for Abbeyfield Friars Mead is calculated as follows: ( (99 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 119 Ratings = 4.798
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Abbeyfield Friars Mead is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Feb 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Response by Abbeyfield Friars Mead to this inspection report
Abbeyfield Friars Mead is under new management since 2022. We warmly invite you to come in and visit us. We look forward to welcoming you!
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