Review from N S (Niece of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience

I cannot fault the facilities or staff at Friars Mead. My uncle was going through a very difficult time emotionally during his stay, however, the staff were caring and compassionate (even when he was being unpleasant).
The staff went above and beyond on numerous occasions. My uncle stated that Friars

Mead should be used as a benchmark for excellence in care homes. I and the rest of the family, agree with him. My uncle is doing incredibly well these days.

Reply from Karoline Gullin, Manager at Abbeyfield Friars Mead

Thank you for your lovely comments. Your uncle called here a few weeks ago to wish us all well in these trying times. Thank you.

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Review from C R (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience

Mum has been at Friars Mead for just over a year and is very happy and content. Despite Mum losing the ability to walk, not long after she arrived, no fuss was made but she was moved to a downstairs room and helped to get used to a wheelchair. The staff are always cheery and willing to go the extra

mile without being asked. They know each resident well and soon realised how much Mum liked chocolate! I have been particularly impressed, over recent months, with how well the home has coped with the Covid-19 pandemic. Friars Mead seemed well ahead of the game and I was having my temperature taken each visit, well before we all went into lockdown. Mum has been able to Facetime us with help from the staff and they have made sure that as many activities as possible have carried on to maintain the routine and sense of normality the residents enjoy.

Reply from Karoline Gullin, Manager at Abbeyfield Friars Mead

Thank you, C R, for your very kind words, Mum is looking forward to seeing you when this is all over.

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Review from M S (Niece of Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience

In my opinion, Friars Mead was the best decision for my uncle from the independence of living in his own home to having full time care.

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Review from G D (Daughter of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience

From the very first visit to Friars Mead, we were made to feel at ease. The home has a warm and welcoming atmosphere. The staff are very attentive and the care they give to all the residents and their relatives is very good. They have a way of making you feel special.
I am really pleased to have found

such a great home for my mother.

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Review from Brian C (Son of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience

Staff were incredibly welcoming and friendly and did everything possible to help our mother move in, feel safe and be comfortable.
Delighted by their support through this difficult transition.

Reply from Karoline Gullin, Manager at Abbeyfield Friars Mead

Thank you very much Brian.

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Review from A D (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience

I have been delighted with how Mum has been welcomed and supported into Friars Mead in her first month as a resident.
The carers have all been very attentive, responsive and respectful.
Mum really enjoys the food and I have been very impressed with the range of activities on offer every day. The general

atmosphere is warm, friendly, supportive and respectful.

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Review from Peter M (Son of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience

I find the manager and staff very helpful going out of their way to help my mother. Simple requests are always attended to immediately.

Reply from Karoline Gullin, Manager at Abbeyfield Friars Mead

Thank you very much.

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Review from J S (Daughter of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience

During the time my mother has been a resident, for nearly two years now, I have continually been impressed by the care she has received. As her needs have increased, the staff have responded with sensitivity, consulting with me as necessary to ensure she experiences the best quality of life in her older

age. She is encouraged to reach her full potential, at the same time being allowed to have control over whatever level of independence, or care, she feels she needs. Efforts are made to provide a range of stimulating activities for the residents, which must surely be a challenge! All the staff deserve a high commendation for their kindness and care. As a relative, I am always greeted with a friendly face and warmly welcomed. I have full confidence that my mother is in good hands at all times. Thank you.

Reply from Karoline Gullin, Manager at Abbeyfield Friars Mead

Thank you very much.

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Review from John T (Son of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been at Friars Mead for almost 6 months and the transition has been seamless. From the assessment stage, I have been impressed with the senior management, carers and nursing staff, who have all made my mother feel very comfortable in her new environment.

Reply from Karoline Gullin, Manager at Abbeyfield Friars Mead

Thank you very much for your kind comments.

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Review from Marion C (Respite Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience

Mum was so well looked after during her respite stay at Friars Mead. The staff are caring and attentive and even though mum was only there for 3 weeks respite I know it helped her to recover from her stay in hospital. Karoline and her staff were always so welcoming to mum's family and her visitors during

a difficult time for all of us.

Friars Mead is a warm and caring home where the staff spend the time to get to know each resident so they can help and support them and each resident is treated with real dignity.

Reply from Karoline Gullin, Manager at Abbeyfield Friars Mead

Thank you Marion.

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Review from Bridget T (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience

We are very lucky to have found a room at this Abbeyfield Care Home for the following reasons;
The staff work hand in hand to make it feel like 'home'.
It never smells unpleasant in any way which is difficult to achieve. The standard of hygiene is very high.
The staff are always smiling and cheerful.

They also have staff that have been there for over 15 years.
There are plenty of activities organised.
The level of personal care my mother gets is very high.

Reply from Karoline Gullin, Manager at Abbeyfield Friars Mead

Thank you for your very kind words.

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Review from Tricia E (Daughter of Resident) published on 26 July 2017
Submitted via Website • Report

Overall Experience

As I live in Australia this was my first visit to my mother since she moved into the care home.
I was pleased to find spacious accommodation, friendly and caring staff and a varied programme of activities for the residents.

Reply from Karoline Gullin, Manager at Abbeyfield Friars Mead

Thank you very much for your kind words.

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Review from M T (Daughter of Resident) published on 26 July 2017
Submitted via Website • Report

Overall Experience

My mother went into Friars Mead for respite care six weeks ago and we are hoping that she will be moving in permanently. The management and staff are caring, attentive, and welcoming to residents and visitors. My mother is encouraged to be mobile and to join in the activities. As a family, we are

impressed with everything we have experienced here.

Reply from Karoline Gullin, Manager at Abbeyfield Friars Mead

Thank you very much for your kind words.

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Review from S C (Niece of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience

Accommodating and welcoming home, met by helpful friendly staff who make the house a home. I found the team approachable and caring to my aunt and ourselves. With a poor short term memory and a new environment settling down was slow, but with support, a good routine and a written programme, our aunt

was calm and relaxed in her new home. Sadly, a fall meant an admission to hospital, but the transfer was managed well and efficiently. We are hopeful she will be able to return to the warm and friendly home Friars Mead is.

Reply from Karoline Gullin, Manager at Abbeyfield Friars Mead

Thank you very much for your kind review.

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Review from L W (Daughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience

My mother spent nine months at, Friars Mead, and during that relatively short period of time built up a lovely relationship with many of her carers who treated her with respect and dignity. Residents are given the opportunity for independence and space as well as caring support when needed. The environment

was the style she liked and she loved the food! Friendly for visitors too many welcoming for all.

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Review from M M (Friend of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience

Since entering the home in January 2016 the 93 year old blind resident has settled in well due to the hard work of the staff, she is unable to join in with a lot of the activities but staff ensure that she doesn't feel left out.

Reply from Karoline Gullin, Manager at Abbeyfield Friars Mead

Thank you very much for your support.

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Review from R R (Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience

3 weeks respite care. Staff very helpful and attentive. Did their best to make you feel at home. Visitors were made to feel welcome.

Reply from Karoline Gullin, Manager at Abbeyfield Friars Mead

Thank you very much for your very kind words

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Abbeyfield Friars Mead

Care Provided by Abbeyfield Friars Mead

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Funding & Fees Guide for Abbeyfield Friars Mead

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