Greenhill Care Home

Waggon Road, Barnet EN4 0PH
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9.8 92 Reviews
  • Greenhill Care Home, Barnet
Greenhill is a well established home within the community of Barnet and Potters Bar and is set in seven acres of beautiful mature grounds close to the exclusive Hadley Wood area. Greenhill was formerly a magnificent country house and family home to the "Oppermans" who resided here until the 1940s. Greenhill opened in 1989 and has been tastefully refurbished, extended and equipped to provide outstanding levels of care to the elderly.

Greenhill has a total of 67 rooms and residents have a choice of single, single en-suite, or companion bedrooms, all of which may be personalised and offer beautiful parkland views.

Greenhill offers residents a choice of lounges and dining areas including an exquisite oak panelled dining room, together with a sunny garden conservatory. The beautifully manicured gardens at Greenhill, with their landmark 200 year old cedar tree, offer outstanding views of the parkland and fields. The gardens are a safe environment, with easy access pathways and a garden log cabin and greenhouse for outdoor activities.

They market their home with a choice of dining rooms which allows residents with similar needs to dine together.

Greenhill offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and benefits from a safe and secure dementia environment. Care is provided by fully trained staff, 98% of whom are NVQ trained.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.

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Care Provided by Greenhill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Veronica Avwenake (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (65)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Greenhill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Greenhill Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Greenhill Care Home Reviews (92)

Total of 92, showing 21-40
9.8

Greenhill Care Home has a Review Score of 9.8 (9.778) out of 10, based on 13 reviews in the last 2 years. Over all time Greenhill Care Home has 92 reviews.

Overall Experience

  • 80
  • 12
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Review from Colin G (Son of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff of the care home who looked after my father in the last days of his life. There was nothing they wouldn't do for him to keep him comfortable and happy. Again thank you so much. Love to all.

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Review from M O (Son of Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with my father's stay. He felt very comfortable in the home. Will use it again.

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Review from J L (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great consideration and care were taken in the days before my mother died. A vicar was asked to say prayers over her as she regularly attended service while in the home. The staff were excellent, even in the most difficult of circumstances.

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Review from Brian C (Son of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is well organised and the staff are extremely caring and professional. My mother was very well looked after and my relatives and I were always treated with respect and welcomed. When my mother needed extra care and attention the staff rose to the occasion and provided the additional care
without question.

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Review from Simon H (Son of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was sadly only able to enjoy Greenhill for four months before she passed away but during that time she was very well cared for by the professional and affectionate staff. I was always kept informed about any health issues and my visits were welcomed. Communication with my mother wasn't always
easy as there are no dedicated resident phones, but with the help of the staff, we did finally find a solution, which however was short-lived.

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Review from Annabella M (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at nine care homes before I chose Greenhill Care Home. From the moment I walked in and met the manager, I knew this was the place for my mum. The staff are angels, some of them have been there for years - something that is very important for dementia residents as continuity and recognising
those around them really helps. The home is lovely, the bedrooms are on the small side but the residents are encouraged to be downstairs in the lounges/dining room area during the day so the bedrooms are just for the evenings/sleeping in. Greenhill definitely extended my mum's life - she was safe, cared for and well looked after right to the very end.

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Review from Stuart A (Son of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You are always apprehensive when placing someone into care, but from the first time I drove my dad through the gate in July 2021 until his passing in May 2022, I have never looked back. The manageress and all the staff I have met there have been exceptional. They are always courteous, caring, professional
and nothing ever seems to be too much trouble. It is a clean, secure, caring environment set within lovely gardens. During the pandemic, with the extra stress of restricted visits and PPE, the home was managed impeccably. I cannot praise Greenhill Care Home enough; their level of care for my dad has been outstanding. The care, friendliness, facilities, and service I have experienced during my dad’s stay has been faultless. At no time have I had cause for complaint, and it has left me in no doubt I made the right choice. I would have no hesitation in recommending Greenhill to anyone. On behalf of all my family, I would like to thank everyone at Greenhill for making my dad’s latter months in life.

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Review from J S (Son of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill Care Home provided great care from start to finish. Particular credit to the team in the dementia unit. My mum was always treated with kindness, attention and respect. The glorious gardens provided a real lift on many occasions too!

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Review from Caroline C (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who suffered with Alzheimer’s spent the last two and a quarter years of her life at Greenhill Care Home where she was, for the most part, very happy. The staff were always friendly and caring and battled on cheerfully throughout the Covid-19 pandemic. Both phone and video calls were encouraged
along with window visits. Mum especially loved their extensive and well-maintained grounds and it was good to explore them whenever restrictions and weather permitted. The home encouraged her to remain independent for as long as possible but made sure she was safe. For instance, they moved her to a downstairs room when she was no longer safe on the stairs and could no longer work out how to use the lift.

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Review from Valerie S (Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first views of the garden and home were very good. The greetings were excellent. The staff treat every one of us as the most important people in the world, there is always a laugh and a smile to cheer us up when we need it. The rooms are the best I have seen in other homes and the variety of food
offered is for all tastes. The entertainment includes all whether you are able to move or not. We are treated most respectfully even when those being cared for are not that nice to them. I praise all the staff, whatever position they have.

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Review from Paul G (Son of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

May I and my family thank all the staff at Greenhill Care Home for the excellent care, compassion and commitment to my father whilst in their care. I am sure that without it, he would not have reached his 100th birthday! Well done to all of you in these trying times.

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Review from Jonathan H (Son of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Greenhill and received a very high standard of care all the way to the end of his life. The carers were all extremely motivated and genuinely I could see the care given. I was kept informed at all times and the home is always clean and has very good Covid provisions in place.
The home had great facilities and beautiful large gardens in a rural location.

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Review from Abby R (Granddaughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill is staffed by the kindest people you could be fortunate enough to meet. Their care, attentiveness, knowledge, professionalism, support and communication is absolutely flawless; but more than that they truly treat their residents like family. They managed my grandmother's final days with an
unbelievable amount of compassion and dignity, sharing so many personal stories of her with us which made it even clearer just how happy her time with them was. When the time came they did everything possible to ensure her passing was a comfortable one surrounded by her family. We could not be more grateful.

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Review from Nicola R (Daughter of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

July 2020, Covid-19 pandemic, we were desperate to move our mother out of her current care home where she had resided for two years. We came across Greenhill with Good and Outstanding CQC ratings, so we enquired. The manager's communication skills were exceptional, she was interested in everything about
our mother and after a long discussion, she thought Greenhill could accommodate Mum's needs. This interest and concern for our mother's welfare remained throughout her fifteen-month stay. Moving Mum wasn't a decision that we took lightly, knowing it could be detrimental to her health and wellbeing, especially as she had advanced dementia. Our gamble paid off. From day one we felt we had left our mother in the loving hands of experienced capable staff who really understood the debilitating condition of dementia. True affection and kindness enabled her to settle quickly and enjoy living in her new environment. Pandemic restrictions were strict to protect the residents and staff. We were reliant on clear information to give us reassurance, their communication was outstanding. The atmosphere was always calm and relaxed, the staff always patient and approachable. At every level, the spirit of the culture was one of sincere kindness. Thank you, Greenhill.

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Review from Steve H (Son of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Greenhill for seven and a half years. He was so well looked after that for the first few years his health, wellbeing and mobility significantly improved and we have many good memories of visiting him in the lovely surroundings of this homely care home. In the latter part
of his time there and as he deteriorated, the excellent manager and staff couldn't have been more helpful, professional and caring, communicating regularly with us and making careful arrangements under Covid protocols for us to visit him as he approached the end of his life. My wife and I cannot commend Greenhill highly enough. We looked at many homes before deciding on Greenhill and that decision proved so right for my father. The staff see themselves and the residents as family and we have always felt warmly included in that too.

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Review from Karen M (Daughter of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Greenhill for just over 3 years, where she was well looked after during this time. The home is well run from the management downwards. The staff were all very caring to my mother and family who visited especially during the Covid pandemic when visiting became difficult. I have no hesitation
in recommending Greenhill for anyone who is in my position of having to take charge and find a secure place for my mother to live. The traditional building comes with lovely gardens and summer house allowing you to have somewhere to walk your relative on a summer's day. My mother enjoyed the variety of food on offer with plenty of cups of tea! Greenhill has a true caring nature reinforced with a low turn-over of staff which is required when dealing with dementia and end of life.

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Review from Jennifer T (Daughter of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for at Greenhill between August 2020 and April 2021 - during that time I couldn’t have asked for any better place for mum to be. Greenhill is a really lovely environment. The rooms and communal areas are calming and comfortable, and the gardens are beautiful. It was great to be able
to have picnics with Mum under the trees last summer or sitting in one of the summer houses looking at the gardens and plants. But it is the staff that makes Greenhill completely brilliant. The manager and her team have been unfailingly kind to mum, and have been a delight to deal with when I’ve visited or called. It was a huge relief to me to know that mum was being so well looked after especially during the months that visits were not possible because of the pandemic. I would heartily recommend Greenhill and am very grateful to all the staff who made the last months of my mum’s life so very comfortable and safe.

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Review from Caroline B (Daughter of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Greenhill for almost two years. She is extremely happy and settled in so well. She looks well cared for and is loved by all the staff. The carers there are absolute angels and genuinely care for all the residents with love and kindness. The management team are amazing and always approachable.
In these uncertain times, they have all been challenged beyond belief and have coped tremendously well, looking after the residents and keeping them entertained and happy throughout. It was a tough decision for all the family to put mum into residential care but we 100% made the right decision and wouldn't hesitate to recommend Greenhill.

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Review from I R (Son of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had superb care for the last four months of her life at Greenhill in Hadley Wood. She was cared for by conscientious, dedicated staff. She was well fed and every time I visited she looked better, happy and smiling. The grounds were a fantastic place to walk her around on a sunny day.

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Review from Rhona P (Daughter of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Endlessly impressed by kind, caring staff.
Thank you for making my dad's final days so comfortable.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Greenhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Greenhill Care Home is calculated as follows: ( (123 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 151 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.97 Points relating to the number of positive Reviews for Greenhill Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 13 Positive Reviews ÷ 13.4 = 0.97

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 14 Mar 2025

Private and Local Authority Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Veronica

Veronica Avwenake

Job Title: Home Manager

Veronica's career within the care sector is built on one philosophy: to deliver the best standard of highly-personalised care that she can – and to lead and inspire her team to do exactly the same. Her genuine passion for care, as well as over 15 years of experience, has cultivated a success story throughout her time at B&M Care: one that continues to develop and challenge her skillset as a Home Manager.