Greenhill Care Home

Waggon Road, Barnet EN4 0PH
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9.8 92 Reviews
  • Greenhill Care Home, Barnet
Greenhill is a well established home within the community of Barnet and Potters Bar and is set in seven acres of beautiful mature grounds close to the exclusive Hadley Wood area. Greenhill was formerly a magnificent country house and family home to the "Oppermans" who resided here until the 1940s. Greenhill opened in 1989 and has been tastefully refurbished, extended and equipped to provide outstanding levels of care to the elderly.

Greenhill has a total of 67 rooms and residents have a choice of single, single en-suite, or companion bedrooms, all of which may be personalised and offer beautiful parkland views.

Greenhill offers residents a choice of lounges and dining areas including an exquisite oak panelled dining room, together with a sunny garden conservatory. The beautifully manicured gardens at Greenhill, with their landmark 200 year old cedar tree, offer outstanding views of the parkland and fields. The gardens are a safe environment, with easy access pathways and a garden log cabin and greenhouse for outdoor activities.

They market their home with a choice of dining rooms which allows residents with similar needs to dine together.

Greenhill offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and benefits from a safe and secure dementia environment. Care is provided by fully trained staff, 98% of whom are NVQ trained.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.

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Care Provided by Greenhill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Veronica Avwenake (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (65)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Greenhill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Greenhill Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Greenhill Care Home Reviews (92)

Total of 92, showing 41-60
9.8

Greenhill Care Home has a Review Score of 9.8 (9.778) out of 10, based on 13 reviews in the last 2 years. Over all time Greenhill Care Home has 92 reviews.

Overall Experience

  • 80
  • 12
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Date Published

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Review from J T (Daughter of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother is 99 and enjoys living at Greenhill. The staff are fantastic. The food is generally good. The Manager has been excellent during Covid and the residence has run like clockwork with residents, staff and visitors all understanding and abiding by the rules which has made a happy atmosphere in
these trying times.
Thank you, everyone!

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Review from G L (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I was sitting in the garden at Greenhill yesterday my mother suddenly said "I am very happy here. They spoil me. I never want for anything. The staff are so kind. We must give them a treat." She has been at Greenhill for 3 years and has always praised the staff and the care they give to the residents.
We have always found the staff to be helpful and professional. We also appreciate the effort they have made to keep us informed during this very difficult time.

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Review from P C (Partner of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An efficient, caring and well-managed organisation with dedicated staff and good facilities cannot fault it.

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Review from Michele C (Daughter-in-law of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful mother-in-law was looked after wonderfully at Greenhill. All the staff got to know and love her very quickly. They have all been very caring and understanding about her needs. As her illness progressed they have initiated care and ideas. She loved the meals and activities and I have always
found it to be clean and tidy. The activities that are organised, especially the playgroup were amazing. In the warmer weather, the garden and tea shed was a wonderful addition - again such care and attention.
During the COVID outbreak, Greenhill reacted promptly and initiated and organised their lockdown before other homes. This was awful to not be able to visit but phone calls and video calls and meetings were organised promptly. I never felt like as a family member I was a pain when I rang and all staff were amazing. They got to know us all as a family and even taking my dogs in to see my mother-in-law was met with smiles.
Thank you Greenhill for all your care, attention and love.

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Review from Sarah M (Daughter of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express how grateful we are for the wonderful care Mum receives at Greenhill. The manageress and all of her staff are so professional and courteous whilst creating a wonderful warm and caring environment. Nothing is ever too much trouble for the staff and they will go that 'extra mile'
to ensure that the residents are happy and comfortable. There is always a wonderful atmosphere with staff encouraging residents to take part in the many excellent activities. When Mum has been ill the staff have been fantastic. They have always called me as soon as they felt there may be a problem, and kept me fully updated with her condition. When Mum returned from a stay in hospital the Manager, her assistant and so many of the staff gave Mum such a warm welcome on her return which undoubtedly helped Mum adjust back to her 'home'. Most importantly is that Mum is so very happy here. In her words 'I am being very well looked after and all of the staff have time for you'.

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Review from Erma M (Wife of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the Greenhill ethos. I commend the management for the way the home is run and the way staff members are trained.
They provide great service at all times. Always displaying patience and kindness in their dealings with all the residents.
One carer, in particular, stands out for
her loving kindness she showed to my husband and all the residents in her care.

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Review from Gillian R (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently has a fall in getting out of bed in her room. The carers and sister in charge informed me by telephone that my mother was in a lot of pain. I was able to give them my mother's medical history in relation to the fall, it was agreed that my mother needed to go to Barnet Hospital for
a full examination. I can't thank the staff at Greenhill who were able to assist my mother as I was away with my family in the South West on this occasion. There care and support were truly amazing. Thank you.

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Review from Lorna N (Relative of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill is extremely well run from the top down. All staff members are extremely professional, courteous and caring and we feel very welcome when visiting. It has become an extended part of our family and we are delighted with our relative's care. It is heartwarming to see him so well cared for and
enjoy the many social events that are arranged.

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Review from Claire A (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lucky and fortunate to have my mum in the same home as my dad had been in. From the manager to the gardener all the staff are fantastic. The place is always clean, residents well cared or and you feel part of a large family.

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Review from David B (Nephew of Resident) published on 9 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill is a very friendly care home and all the staff always greet you whenever they see you. They show a sincere caring attitude to all the residents and always have time to speak to relatives. They have a variety of activities and are very encouraging at getting the residents to participate.

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Review from L A (Son of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and manager extremely friendly and helpful. Always somebody around to discuss any health issues or problems.
Since my mother has been at Greenhill I have had complete peace of mind.
Long may it continue.

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Review from Ann P (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, grounds and a very nice atmosphere.


I would recommend it.


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Review from Carol S (Daughter of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill is a very professional well-managed home. The staff are exceptionally kind, professional, caring. The manager always available to speak to and kept my sister and myself up to date. Always there at every meeting and occasion, acted on any issue we brought to her. The reception desk always polite
and friendly. The senior carers were always professional but kept a wonderful intimacy with the residents as if nothing was any trouble for them. Wonderful people. Thank you.

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Review from Lisa K (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so relieved, and happy, to have found Greenhill, with it's warm, friendly and safe atmosphere, and environment, for my elderly mother, to stay in whilst we were away for 2 weeks. The staff are fantastic - so attentive and caring. We cannot praise them highly enough and the house is clean, bright
and fresh, with some lovely communal areas, especially the sun lounge. Her spacious room and bathroom were spotless; excellent choice of food; beautiful gardens to walk or relax in and an extensive car park makes visiting so easy. Add to this the views - and you have the perfect home for the elderly. Absolutely first class!

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Review from Carole D (Daughter of Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill is lucky to be a beautiful building in extensive pretty landscaped grounds. But it is many of the little things that make Greenhill special. The choice of two dining rooms for residents, the summer house in the garden, equipped with tea/coffee, the selection of sitting rooms, the hair salon,
the cold drinks and cakes always fresh and sited around the building for residents to help themselves, the activities. But best of all is the staff themselves and their attitude to the residents which appears to be to treat everyone as an individual, get to know their preferences and respect their dignity. The attitude of all the staff makes Greenhill a happy place to be.
The manager quite rightly expects high standards but is also visibly available to offer guidance and reassurance.
I visited many care homes before choosing Greenhill and I can honestly say that this was an oasis of calm, efficiency and real care as it should be.
Thank you to all the staff.

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Review from Helen K (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed by the care the whole staff bestow on the residents. To see a beloved mother go into a home is traumatic but to see her well looked after and safe is a great comfort. Bravo to the manager and her staff!

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Review from Malcolm M (Son-in-law of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill is an excellent care home. Friendly, welcoming and caring. Nothing is too much bother. They respond quickly to request whether personal or by telephone. My mother-in-law is very happy here. They have a varied, regular, daily number of activities.

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Review from Brenda P (Daughter-in-law of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my mother-in-law required was fantastic and nothing was too much trouble. You could find a member of staff whenever you need them. So thank you so much for making her life comfortable to the end.

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Review from Anne F (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the atmosphere at Greenhill and I enjoy visiting. Everyone is friendly and welcoming and helpful if I have any queries. They seem to really care about their residents. There is a good balance of privacy and socialising for dad, and he loves to be entertained especially the singers! He loves the
food and is mostly happy!

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Review from Jill G (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has everything we wanted for our mother.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Greenhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Greenhill Care Home is calculated as follows: ( (123 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 151 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.97 Points relating to the number of positive Reviews for Greenhill Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 13 Positive Reviews ÷ 13.4 = 0.97

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 14 Mar 2025

Private and Local Authority Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Veronica

Veronica Avwenake

Job Title: Home Manager

Veronica's career within the care sector is built on one philosophy: to deliver the best standard of highly-personalised care that she can – and to lead and inspire her team to do exactly the same. Her genuine passion for care, as well as over 15 years of experience, has cultivated a success story throughout her time at B&M Care: one that continues to develop and challenge her skillset as a Home Manager.