Greenhill Care Home

Waggon Road, Barnet EN4 0PH
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9.8 92 Reviews
  • Greenhill Care Home, Barnet
Greenhill is a well established home within the community of Barnet and Potters Bar and is set in seven acres of beautiful mature grounds close to the exclusive Hadley Wood area. Greenhill was formerly a magnificent country house and family home to the "Oppermans" who resided here until the 1940s. Greenhill opened in 1989 and has been tastefully refurbished, extended and equipped to provide outstanding levels of care to the elderly.

Greenhill has a total of 67 rooms and residents have a choice of single, single en-suite, or companion bedrooms, all of which may be personalised and offer beautiful parkland views.

Greenhill offers residents a choice of lounges and dining areas including an exquisite oak panelled dining room, together with a sunny garden conservatory. The beautifully manicured gardens at Greenhill, with their landmark 200 year old cedar tree, offer outstanding views of the parkland and fields. The gardens are a safe environment, with easy access pathways and a garden log cabin and greenhouse for outdoor activities.

They market their home with a choice of dining rooms which allows residents with similar needs to dine together.

Greenhill offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and benefits from a safe and secure dementia environment. Care is provided by fully trained staff, 98% of whom are NVQ trained.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.

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Care Provided by Greenhill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Veronica Avwenake (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (65)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Greenhill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Greenhill Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Greenhill Care Home Reviews (92)

Total of 92, showing 61-80
9.8

Greenhill Care Home has a Review Score of 9.8 (9.778) out of 10, based on 13 reviews in the last 2 years. Over all time Greenhill Care Home has 92 reviews.

Overall Experience

  • 80
  • 12
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Date Published

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Review from Peter E (Son of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Greenhill through a company following my mother's short stay in hospital. My mother had mobility issues and was largely confined to a wheelchair. We found the management and staff to be caring and attentive and did their best to ensure Mum was comfortable and her needs were attended to. They
built a good relationship with her and made her feel at home. As an old country house with extensive gardens the surrounds and interior of the house are well maintained. They ran activities every day and had twice weekly doctors visits, hairdresser and other services for residents. They were flexible on visiting times and accommodating when Mum needed to visit hospital or we needed to take her out by adjusting mealtimes etc. If we had one complaint it would be around their invoicing process which we found rather slow and opaque, but that was handled centrally and not by the local staff or management, who were totally focused on the care of the residents.

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Review from Sarah H (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents visited Greenhill for respite care after a decline in health. The staff were superb in their care and attention, leaving me reassured when I wasn't able to be there.


Emails were answered promptly and helpfully, with action being taken immediately even on small things (like making sure

my mother's mobile was working when I hadn't been able to reach her) and I was sent honest updates and photographs whilst abroad.


The staff provided exemplary advice and assistance and at all times managed the situation in a sympathetic and understanding way.


Greenhill has a great atmosphere, lovely gardens and made all the difference in my situation by providing such great respite care at very short notice. I wouldn't hesitate to recommend it.


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Review from J T (Resident) assisted by family/friend published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and helpful, Nothing is too much trouble. All my needs are addressed and my views listened to. Staff understand me. Meal times are sociable and the food is good.
I have been happy at Greenhill and appreciate the care they give me.

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Review from Rita L (Wife of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely well. Very happy staff very efficient very caring. Put all their needs first.

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Review from Claire M (Daughter of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a delight to visit mum and see how contented she is at Greenhill!
She's been there about 4 months now, settled in and made friends with residents and staff.
During a period of illness early on she had wonderful care. Some medical needs were picked up on and as she recovered she's really bounced
back. The family agree that mum is brighter and more relaxed than we have seen her since her stroke 20 months ago, and she's told me she's happier there than she was at home. That says it all!
Thank you all for making mum's life, and ours, so much better!

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Review from Mark D (Son of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill stood out head and shoulders above the other care homes we viewed and has lived up to expectation.


The staff and management give excellent care.


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Review from Peter C (Friend of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good level of service supplied by caring and professional staff.

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Review from Ian P (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Greenhill for over 4 years. Throughout this time he has received excellent care in the home. The staff know him and understand him (many of them were there when he arrived). Greenhill is a very happy, welcoming place and we enjoy our visits, in fact, it feels like a home from home
for myself, my wife and our dog. The food is good (I often stay for lunch) and the entertainment and activities are excellent. So a very good home run by an outstanding team of caring people.

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Review from Sophie M (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Greenhill did everything they could to look after my mother and to help and reassure my sister and I at what was a very distressing time.


Anytime we asked to see someone, about anything, they would always have time to chat to us and any problems were resolved.


I think the team there

are very good indeed and my mother is now back home - much stronger after her stay at Greenhill.

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Review from Christine S (Daughter of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to move my mother into a care home following a series of falls.
She is 96 years old and has settled in well.
The staff at Greenhill are amazing - so caring and thoughtful.
The home is extremely well managed by the manager who is so warm and welcoming.
The rooms are a good size and are all
ensuite.
Everywhere is spotlessly clean.
We know our mother is kept safe and looked after so well that we now have peace of mind.

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Review from Michael A (Friend of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home were very well trained in dealing with people with dementia.
My friend was treated kindly, with respect and was very much loved.
I always felt the staff really loved their jobs, always smiled.
Everybody was treated well and with respect.
The home was always clean, fresh and
all the residents were always clean and well dressed.
The food was varied.
The activities always going on.

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Review from Jennifer J (Daughter of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Greenhill for just under 2 years. During her stay she was treated with respect, kindness and consideration.
In the weeks leading up to her death, her care was of a very high standard.

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Review from A DB (Son of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Greenhill was the answer to a prayer. The manager strives for excellence in all areas yet still maintains a caring atmosphere. Every member of staff we met was wonderful and considerate. The home is situated in a beautiful environment. We were confident that mum was receiving the best care we could
have hoped for. Her last days were made particularly special as the staff went the extra mile to ensure she was comfortable and treated with great respect and dignity.
Honestly, we cannot fault any aspect of this wonderful home from home.

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Review from Sheila A (Niece of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle resided for over two years at Greenhill. He appeared very happy. We found the staff from the management, carers, nurses, house staff are all friendly, efficient and willing to answer any questions. Also to inform us of his health and any changes. Greenhill is set in nice gardens, new extra
parking makes visiting easier. The cleanliness and make over of rooms makes them very pleasant.

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Review from Peter G (Son of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provided wonderful care for my mum and the staff were extremely caring and looked after her very well.

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Review from Simon P (Son of Resident) published on 31 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Greenhill for around 9 months and both she and us were very happy indeed with the home. The accommodation, food and activities were all fine and my mum loved the beautiful gardens but most of all, I would praise the exceptional staff who made her so welcome.

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Review from Pauline M (Daughter-in-law of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Greenhill enough, they are kind, patient and caring. Any teething problems at the start of mum's stay were sorted out quickly and professionally. As a family, we are made to feel very welcome, with cups of tea and reassuring words.


All the staff take the time to get

to know the residents and their interactions are always positive and loving. The manager seems to have a great rapport with both her staff and the people they look after. The house and grounds are superb and there is no doubt that money is invested in the property to keep it looking lovely. I cannot thank the staff or praise them highly enough.

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Review from June S (Daughter of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was diagnosed with dementia and has been a resident at Greenhill for just over 2 years. I cannot praise the staff enough, for their outstanding care, support and understanding of mum's many individual needs, which at times can be challenging. They will always go 'the extra mile'. Mum is so
happy and contented and my brother and I genuinely feel part of the Greenhill extended family!
We are consulted on all aspects of mum's care and we are always given the opportunity to talk to the staff and management about any concerns. 'The Cedars' which is the part of the home where mum spends her time, is a very special place.
Residents have their own special lounge, sensory room and wonderful conservatory looking out over the beautiful grounds and a small courtyard with lovely potted flowers.
Mum enjoys the special activities including summer bbq's, Christmas celebrations and firework evenings. Residents and relatives meetings are held regularly which keeps us in touch with all events.

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Review from Kate B (Relative of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the three occasions. I have visited my relative and I have been impressed by the wonderful care given to my cousin and all the other residents.
I am aware my relatives particular problems were not easy for the staff but their considerate loving care has meant she has settled in very well. All the
staff I have met treat all the residents with respect and care which makes my visits a joy.

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Review from Jillian F (Daughter of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the very first day my mother arrived at the care home, she was made to feel at home. She always told me how happy she was and how she loved all of her carers. Not at any time did she feel unhappy and to reach the age of 99 is evidence itself. I know the staff and carers are paid to do their work,
but the carers gave much more and above what their job required, that only true carers can do. I highly recommend this home.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Greenhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Greenhill Care Home is calculated as follows: ( (123 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 151 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.97 Points relating to the number of positive Reviews for Greenhill Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 13 Positive Reviews ÷ 13.4 = 0.97

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 14 Mar 2025

Private and Local Authority Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Veronica

Veronica Avwenake

Job Title: Home Manager

Veronica's career within the care sector is built on one philosophy: to deliver the best standard of highly-personalised care that she can – and to lead and inspire her team to do exactly the same. Her genuine passion for care, as well as over 15 years of experience, has cultivated a success story throughout her time at B&M Care: one that continues to develop and challenge her skillset as a Home Manager.