Greenhill Care Home

Waggon Road, Barnet EN4 0PH
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9.8 92 Reviews
  • Greenhill Care Home, Barnet
Greenhill is a well established home within the community of Barnet and Potters Bar and is set in seven acres of beautiful mature grounds close to the exclusive Hadley Wood area. Greenhill was formerly a magnificent country house and family home to the "Oppermans" who resided here until the 1940s. Greenhill opened in 1989 and has been tastefully refurbished, extended and equipped to provide outstanding levels of care to the elderly.

Greenhill has a total of 67 rooms and residents have a choice of single, single en-suite, or companion bedrooms, all of which may be personalised and offer beautiful parkland views.

Greenhill offers residents a choice of lounges and dining areas including an exquisite oak panelled dining room, together with a sunny garden conservatory. The beautifully manicured gardens at Greenhill, with their landmark 200 year old cedar tree, offer outstanding views of the parkland and fields. The gardens are a safe environment, with easy access pathways and a garden log cabin and greenhouse for outdoor activities.

They market their home with a choice of dining rooms which allows residents with similar needs to dine together.

Greenhill offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and benefits from a safe and secure dementia environment. Care is provided by fully trained staff, 98% of whom are NVQ trained.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.

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Care Provided by Greenhill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Veronica Avwenake (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (65)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Greenhill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Greenhill Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Greenhill Care Home Reviews (92)

Total of 92, showing 81-92
9.8

Greenhill Care Home has a Review Score of 9.8 (9.778) out of 10, based on 13 reviews in the last 2 years. Over all time Greenhill Care Home has 92 reviews.

Overall Experience

  • 80
  • 12
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Date Published

92
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8
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79

Review from Carol S (Friend of Resident) published on 13 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my neighbour at this care home and was so happy to know that she is being treated with dignity and compassion.
The staff are wonderful, very kind and there is a very calm atmosphere. The fact that there is an open door policy to visitors says a lot.
The property is lovely and
very well maintained. The garden is well laid out and a wonderful space to encourage the residents to get out in the fresh air.
When my time comes I will book my place there!

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Review from Christine W (Daughter of Resident) published on 27 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother developed dementia in 2011 and we were faced with the difficult choice of having to select a care home for her. It was quite a daunting and emotional time for all the family. We couldn't have been happier when we found Greenhill. The home itself and its location in leafy Hertfordshire was
breath taking. The care and attention management and staff gave to my mother and the friendliness they showed us whenever we visited, was second to none.
Sadly my mother passed away on 6th June 2016. Up until her passing, the staff and carers at Greenhill could not have done more. I would not hesitate to recommend Greenhill to others - in fact, I have already done so.. Although my mother is no longer with us I know that I will keep in touch with everyone at Greenhill as they made me feel part of their very special family.

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Review from M D (Friend of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, on visiting a friend for almost four years, the most outstanding thing has been the staff. They are patient, caring and treat everyone with dignity. I as a visitor, always get a warm welcome and they present the home as a good place with a happy atmosphere.

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Review from Laura V (Relative of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been at the home for two years and she has been very well cared for. The staff know her well and are thoughtful and concerned for her best welfare. She has been well looked after following a number of hospital admissions. Staff have helped in particular, to keep her mobile once she has returned
to the home. Staff have always had her best interests at heart. A warm and friendly place to be.

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Review from Nick S (Son of Resident) published on 17 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During mum's stay at Greenhill we found the staff to be excellent. They were friendly, kind and compassionate. We were always made to feel welcome when ever we visited (tea and biscuits always on offer!). I know that mum was very happy there and my sister and I could relax secure in the knowledge that
she was being extremely well cared for.


The building itself is well maintained and the rooms are bright and cheerful with mum being able to put her own paintings and photos up, it felt very much her own space.


The level of information supplied to us was always relevant and up to date and all our requests were always carried out without question. I cannot thank the staff enough for the care that they gave mum and the support we as a family received during her final weeks.


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Review from K B (Son of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 94 year old mother was in Greenhill while I was on holiday early this year. I am her main carer. Her room (newly refurbished) and staff were excellent as was Greenhill. The activities room on the lower floor could do with refurbishment and the lift being replaced. My mum still has a good appetite
but found the food warm at best and I only cook fresh vegetables for her, she does not like frozen, grounds were very well kept and would be nice in summer.

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Review from Howard S (Relative of Resident) published on 12 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home. I would recommend this home, good dementia care, great staff, nice surroundings, love the garden.

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Review from Sarah P (Daughter of Resident) published on 25 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and the team are kind and caring people.


The Manager is a very kind and understanding person. Nothing is too much trouble and she took time to listen to any concerns or worries that we had before we chose Greenhill after considering many homes. Staff at Greenhill did all they could

to reassure us for what was a big leap of faith for us regarding our Mother's future care.


Patience and kindness is a high priority here as is treating residents with respect.


Love the grounds, house and views but know that these things take second place to good quality carers. Greenhill fortunately offers excellent standards with all these things.


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Review from Roger H (Son of Resident) published on 17 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died aged 99 this week and her last eighteen months were spent at Greenhill Care Home. It is wonderful for me to be able to say that she could not have spent those last months in a better place. She had a lovely room with a view she adored over open country. The food and facilities were excellent
as were the large well maintained gardens easily accessible by wheelchair on top of that and most importantly the staff were just wonderful, warm and caring such that I was left in awe of their skills mum loved them.

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Review from Debbie (Daughter of Resident) published on 15 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at greenhill since August and the care she has received couldn't be better. The staff are brilliant and friendly. The home is clean and there are plenty of areas for the residents to sit. It looks more like a hotel! My mum wasn't walking when she went into the home and now
there's no stopping her! The grounds are lovely too, where it's nice to sit out, especially in the summer. There is lots of entertainment as well. They have singers go in, bingo, etc. All in all, a fantastic home.

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Review from Diane C (Daughter of Resident) published on 28 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Greenhill just over a year ago when the lovely care home she was living in closed for economic reasons. She was obviously very upset at having to leave the place which she knew and loved but the Greenhill staff went out of their way to settle her in and make her feel at home.
For me,
the main asset of the home is the wonderful staff from the cleaners, kitchen staff, laundry workers, receptionists, activities organiser as well as the carers. From the moment you enter Greenhill, you are made to feel welcome. Mum regards the staff as her friends. Their kindness, dedication and patience is outstanding. She loves her room, the beautiful grounds, the entertainment and the fact that any concerns are immediately looked into and rectified by the excellent management team.
All her needs are seen to and I am happy that she is well looked after. Communication is excellent and I am kept informed of any issues relating to Mum. Regular meetings are held with residents and relatives and managers are always around if issues need to be discussed.

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Review from Ruth L (Daughter of Resident) published on 20 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Greenhill in August 2012 and, with the help of the wonderful staff, was immediately made to feel at home. Nothing is too much trouble for them, and we are always welcome to speak to the senior staff should the need arise. The atmosphere at Greenhill feels very homely, and we have
always found the staff to be pleasant and helpful. Dad says he is so happy we found Greenhill for him, and he loves his comfortable room with it's view of the garden. The grounds are beautiful, and residents are able to be taken outside whenever they wish. The facilities are good, and the kitchen staff are most amenable to dad's food requirements. When we go on holiday, or when our visits come to an end, we always feel secure in the knowledge that we are leaving dad in very capable and supportive hands.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Greenhill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for Greenhill Care Home is calculated as follows: ( (123 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 151 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.97 Points relating to the number of positive Reviews for Greenhill Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 13 Positive Reviews ÷ 13.4 = 0.97

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 14 Mar 2025

Private and Local Authority Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Veronica

Veronica Avwenake

Job Title: Home Manager

Veronica's career within the care sector is built on one philosophy: to deliver the best standard of highly-personalised care that she can – and to lead and inspire her team to do exactly the same. Her genuine passion for care, as well as over 15 years of experience, has cultivated a success story throughout her time at B&M Care: one that continues to develop and challenge her skillset as a Home Manager.