Greenbanks

Greenbanks Road, Watford WD17 4JR
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9.6 62 Reviews
  • Greenbanks, Watford
Greenbanks is a 66-bed purpose built home with a warm and friendly atmosphere, providing expert care for older people, including those living with Dementia. It is situated in the heart of the community in Watford, only a 7-minute drive to the Warner Bros. Studio, and a 12-minute drive to the town centre, but still benefits from a calm and quiet location.

Greenbanks has a lovely garden, with rooms overlooking the wildlife, and provides a high standard of good food and friendly staff who will listen carefully to your needs and ensure your care is person-centered.

Next door is Victoria House Day Centre, which excels every day, with activities and new innovative ideas.

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Care Provided by Greenbanks

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Catherine Emekwuo (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Greenbanks

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450

  • Fees are inclusive of all care and support, this does not include services such as hairdressing and chiropody
  • (these prices are only a guideline, please contact Greenbanks to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Greenbanks Reviews (62)

Total of 62, showing 1-20
9.6

Greenbanks has a Review Score of 9.6 (9.641) out of 10, based on 22 reviews in the last 2 years. Over all time Greenbanks has 62 reviews.

Overall Experience

  • 43
  • 18
  • 0
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Date Published

62
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Review from A J (Son of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the care that Mum is receiving.
Greenbanks has a warm feeling about it.
The staff are amazing.
I can highly recommend this care home.

Reply from Kirsty Harragan, Customer Relations Manager at Greenbanks

Thank you for your lovely review. We are pleased that you and mum are happy and we appreciate your feedback!


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Review from Gig K (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact I made to the care home, the staff have been fantastic at communication. They have ensured as a team to make Mum feel very comfortable. Mum has settled in very well and it's the most relaxed we have seen her in a long time. Much appreciation to all of you!

Reply from Catherine Emekwuo, Home Manager at Greenbanks

Thank you very much for the wonderful review of our home. We are pleased to hear that you had a good experience from the initial contact and glad to see mum relaxed and settled in her new home. We appreciate your feedback!


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Review from David C (Son of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Greenbanks staff cared for my mother very well for the seven years she was there and considered it her home.

Reply from Kirsty Harragan, Customer Relations Manager at Greenbanks

Hello, and thank you for your lovely review! We are glad mum considered Greenbanks her home and felt settled here.


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Review from Jayani B (Daughter of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care by all the staff. Good food. Mum was looked after well and she was treated very well.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello there, and thank you very much for your lovely feedback. We are glad to hear that your mum had a great time in our home and she is always welcome back.


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Review from Neil G (Son of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As this was my mother's first care home my concern was her settling. I didn't have to worry. I met the managers to discuss requirements and all the home can offer. The fantastic are excellent and she has settled straight away. In addition, the activities are superb.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello and thank you for the wonderful feedback of our home. We are glad to hear that your mum has settled well in her new home. It is also great to see how well she has made friends with other residents and how engaged she is with the variety of activities in the home.


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Review from Janice F (Daughter-in-law of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was discharged to Greenbanks from a long 6-week stay in hospital and had lost many of her skills, was not walking or even sitting up properly. She has been attending the daycare centre joined to Greebanks for two years.
The staff from the day centre knew my mother-in-law really well
and worked in partnership with Greenbanks staff to help in her rehabilitation. She is now walking with her frame and engaging well with all the staff and residents.
As a family, we cannot thank everyone enough and would like to say an extra special big thank you to the manager of Victoria Day Center who was so dedicated to helping my mother-in-law's rehabilitation.
All staff have been very kind and caring and offer a high standard of care and we have been made very welcome as a family being able to visit whenever we want.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello and thank you for the lovely review of our home. We are pleased to see such significant improvement in your mother-in-law's mobility and how well she has settled at Greenbanks. We have passed on your gratitude to the team at the Victoria Day Center. We appreciate your feedback.


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Review from Mandesh P (Son of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum really enjoyed her three week stay at Greenbanks. The staff were very good and understanding. She was very upset to leave. I really recommend the home.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello there, thank you very much for the wonderful review of our home. We are pleased to hear that your mother enjoyed her stay with us. Please feel free to bring mum for a cuppa and cake when you are in our vicinity. Our doors are always open to welcome your mother back to our home when the need arises. We appreciate your feedback.


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Review from S W (Daughter of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenbanks is the most amazing care home for my father. They can help with all his needs. All the staff and management are so kind and friendly.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello and thank you for the lovely review of our home. It was a pleasure looking after your father whilst he was at Greenbanks. Your dad has a good sense of humour and he had this way of making everyone laugh. Our doors are always open to welcome him back to our home if and when the need arises.


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Review from S S (Husband of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I had the painful decision to make to put my wife into permanent residential care, I visited a number of homes in the local area. The fundamental criteria was that my wife had to be content, cared for and safe. All homes should achieve this next is the environment, not clinical. A homely feel,
good sized bedrooms which can be furnished to make it welcoming for the residents, good open space, and gardens to let residents enjoy. Finally, any care home is basically bricks, mortar, and furnishings, it is the staff that make it a good care home. Greenbank has it all.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello and thank you for the wonderful review of our home. We are very pleased to hear that Greenbanks met your expectations and we would like to thank you for entrusting the care of your loved one into our hands. We appreciate your feedback.


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Review from Q R (Son of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted for respite care and now is being transferred for long-term care to Greenbanks. He is very pleased with his care. The staff and management are helpful, caring and sympathetic. Well done to the whole team.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello and thank you very much for your feedback. We are pleased to see how well your father has settled in his new home. We are lucky to have compassionate teams in the home who always want to do well for our residents. We appreciate your feedback.


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Review from J P (Wife of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The bedrooms are always tidy and the bathroom clean. The staff are very friendly and approachable. Any problems are soon dealt with. At Greenbanks the facilities are very good and as a visitor, the lounge and garden area are very pleasant areas to meet and visit the residents. I feel confident that
my husband is being well looked after. Having to admit that I couldn't cope any more was a hard decision.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello, and thank you for the wonderful review of our home. We are pleased to hear that your husband is well looked after at Greenbanks, and glad to hear that you also enjoy our facilities during your visits. We are very proud of our home and we appreciate your feedback.


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Review from J H (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and approachable. They know and understand my mum's needs, moods and routines. This certainly helps with her care and is treated with respect and dignity. I have no concerns with her own personal cleanliness, as well as her room and the overall facilities of the care home.
I am impressed with how the staff are able to encourage Mum to eat as this has always been a struggle for her in later years. She also enjoys the activities, especially the music.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello, and thank you for the wonderful review of Greenbanks. It was lovely to read. We are pleased to hear that you are happy with the care that your mother receives in the home. We pride ourselves on delivering dignified care to our residents every day. We appreciate your feedback.


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Review from S B (Sister of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a resident of Greenbanks. It is situated in lovely quiet grounds. The residents can sit out or just walk around the lovely garden. The rooms are all newly decorated and exceptionally clean. There is always something to occupy them whether it's singing, crafts or going out for a little trip
to a garden centre or park. The residents are all treated with empathy and dignity. The staff keep me well-informed on every aspect of my sister's care. They have had some big changes in Manager and Unit Manager and you can tell the difference. The staff are very happy and jovial and work well together and work as one with the very able Unit Manager. I would recommend this care home wholeheartedly I don't think I could look after my sister any better than they do. Thank you to you all.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hi there, Thank you for the superb review of our home. We are pleased to read the lovely feedback. The care and well-being of our residents are our utmost priority, and this is visible in the day-to-day care provided by our dedicated team. Thank you for recommending our home wholeheartedly. We appreciate your feedback.


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Review from H W (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is well cared for, well dressed, clean. They know his likes and dislikes. Communication is very good, we are kept updated if there are any issues.
He seems very happy and content.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hi there, thank you very much for the wonderful feedback of our home, and thank you for trusting your loved one in our care. We are pleased to hear that your relative is well cared for, and he is content with the care he receives from our wonderful team. We are very lucky to have a team that always want to do well by our residents. Your feedback is well appreciated.


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Review from Diane L (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Greenbanks for nearly 1.5 years.
I have been most impressed with every single staff member from deputy manager, unit manager, well-being leads, care team leaders, home administrator, and the whole of the care team.
I cannot praise them enough.
About the manager (we're on no. 7!)
What is going on? It is terrible, there is obviously something going on in Runwood Homes! They have all seemed nice, but when they want to improve things it seems they are stopped! When is this going to stop? Also the weekly cost was put up by nearly £100 a week! How is this justified? I hope it is the staff who have benefited but I don't think so!

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hi there, Thank you very much for the lovely review of our home. We are pleased to hear that you are impressed with the team and the service they provide to your loved one. I fully understand your concerns regarding the high turnover of managers in the home, however I can assure you that Runwood Homes are in full support of the management team, and the improvements that they are embedding in the home. I hope that you would soon be able to see the stability and the progress that the home is making. We appreciate your feedback.


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Review from Daniel T (Son of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for over 3 years and I am very happy with her care. The rooms are always clean and tidy and she always has clean bedding. The staff treat her as if she were their own mother and always with respect and dignity. I am always kept up to date with Mum's care and how
she is doing so I don't need to worry.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello and thank you for the wonderful review of our home. We are pleased to hear that you are happy with the dignified care provided to your mother by our team. We are proud of how clean our home is, and it is lovely that you have noticed this as well. Communication is key, and we are glad that you are kept up to date with your mother's care. Your feedback is very much appreciated.


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Review from Brian R (Son of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

3rd ambulance in 2 weeks (5th 999 since Jan) All incidents "unwitnessed" (eg- gashed forehead, double fractured pelvis, broken nose, cut head, multiple severe bruising, skin rips & tears)
4th ambulance crew raised major care concerns and I witnessed their paperwork handed to night staff. Next day,
day staff knew nothing of any paperwork.
Occupational Therapy (OT) care plan rehab instructions (agreed by home manager) not implemented. One "carer" told me she'd not been told but, either way, if that kind of care was wanted I'd have to buy it in! Same person later claimed not to have been told of the care plan a 2nd time when a new manager took over!
Found Mum alone in a corridor in a wheelchair (breaking at least 2 OT instructions) so I filmed as evidence. Suddenly staff appear complaining I'm in breach of GDPR but no contrition for her being unattended.
Latest hospitalisation from 10/5 - 14/6 but not one phone call asking me how she is. Not fit for purpose. She ain't going back there!

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Review from C P (Friend of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend in the care home for over a month now, and always find it such a caring and welcoming place to visit.
All of the staff, from the amazing carers themselves, to the managers, receptionist and cleaners are always pleasant and helpful.
They have my full admiration for
what they do and the way they do it.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Thank you for the amazing review of our home. We are pleased that you find our home to be a caring and welcoming place to visit. I couldn't agree with you more, our staff are amazing and committed to providing the best care for our residents. We appreciate your support.


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Review from Peter C (Son of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot fault the medical care. The home is kept well clean. The garden could be looked after better maybe a gardener who knows what he's doing knowledge-wise.
Communication on activities could be better i.e. trips on the home's bus.
The food looks okay. Staff very helpful and friendly.

Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Thank you for the lovely review of our home. We are pleased that you have recognized the exceptional care provided by our care team. Thank you for your feedback regarding our garden, I will address this, particularly with the warm summer months so that our residents can continue to enjoy our lovely garden. We have a weekly activity schedule with a full range of activities for our residents. Our well-being leads will now send out the weekly planner to relatives to ensure that you are kept abreast with the events for the home.


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Review from P H (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Greenbanks for over 1 year and is very happy. We find the staff to be very caring and friendly always with a warm welcome whenever we visit.

Reply from Nolizwe Mangisi, Home Manager at Greenbanks

Thank you for your kind review, we are glad mom is happy at Greenbanks. It is always good to know we are making a difference in our residents' lives.


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Current Review Score: 9.6 (9.641)

Overview of Review Score

The Review Score of 9.6 (9.641) out of 10 for Greenbanks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.641 for Greenbanks is calculated as follows: ( (194 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 259 Ratings = 4.641

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenbanks is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Catherine

Catherine Emekwuo

Job Title: Home Manager

Joined: 2024

My name is Catherine Emekwuo, I joined Greenbanks as the Home Manager effective July 2024. I am a Registered Nurse and also trained as a midwife. I have been a nurse for 24 years and have worked in the care industry for the past 21 years across various roles. I started as a Health care assistant and progressed to a Home Manager. I am proud to be leading the team at Greenbanks in making a positive difference in the lives of our residents by providing exceptional care.


Kirsty

Kirsty Harragan

Job Title: Customer Relations Manager

Joined: 2024

My name is Kirsty and I joined Greenbank's in September 2024. I have worked in the care sector for 4 years across various roles, including management roles. Some of my roles include managing enquiries from customers, co-ordinate bookings and visits to Greenbank's and maintaining a high level of customer service.


Irene

Irene Dimarucot

Job Title: Deputy Manager

Joined: 2016

My name is Irene, and I joined Greenbank's Care Home in 2016 as a Care Assistant and was promoted to a Care Team Leader in 2019, before being promoted again to Deputy Manager in 2022. I am focused on providing a safe and warm environment for our residents and work with the team to provide this.


Trina

Trina Beelur

Job Title: Unit Manager

Joined: 2006

My name is Trina and I have worked in Greenbanks for the last 18 years. I started my career in this industry over 30 years ago and started as a carer before working my way up, and I have also managed a Day Centre.


I have experience working with people with Dementia, challenging behaviours, Nursing care and a short time in rehabilitation of those who have had frequent falls. I love the different challenges that each day brings.


Arnell

Arnell Palisoc

Job Title: Maintenance Operative

Joined: 2023

My name is Arnell and I have worked in Care since 2002. I started as a Maintenance support, and then I took on a new challenge and became a Care Assistant completed my level 3 in Adult Care and progressed to be a Senior Care Assistant. Alongside this, I have also worked as a Head Housekeeper in a care home, before moving to Greenbanks in 2023 as the Maintenance Operative. I love chatting with residents while I'm doing my job and working with them to make their bedrooms more person-centred and homely.


Frequently Asked Questions about Greenbanks

What types of Care is Greenbanks registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greenbanks provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Greenbanks have?

There are 66 Single Rooms.

What are the Facilities & Services at Greenbanks?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greenbanks to the centre of Watford?

2.2 mile(s) as the crow flies, distance by road may be significantly further.