Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
Open visiting policy
On-site parking
Greenacres has a Review Score of 9.0 (8.953) out of 10, based on 6 reviews in the last 2 years. Over all time Greenacres has 39 reviews.
Review from E R (Daughter-in-law of Resident) published on 24 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jo Currell, Marketing and Event Co-ordinator at Greenacres
Thank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your loved one means the world to us.
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Review from Sarah W (Daughter of Resident) published on 4 April 2024
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5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Greenacres
Thank you for brightening our day with your kind review! Our team is passionate about making a difference in the lives of our residents. Wishing you a great day!
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Review from Sharon S (Daughter of Resident) published on 23 January 2024
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5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Greenacres
Thank you for your comment. The team at Greenacres are delighted to have your mum stay with us. Wishing you a wonderful day!
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Review from A W (Daughter of Resident) published on 3 January 2024
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5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Greenacres
Good day and thank you for taking the time to send in this lovely review. Your mother is an amazing woman and we are happy to have her at our care home.
Have a lovely day!
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Review from Christine C (Wife of Resident) published on 4 July 2023
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Overall Experience
5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Greenacres
Thank you for your comment. We are pleased to have your husband stay with us at Greenacres. Have a wonderful day!
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Review from Leonard L (Husband of Resident) published on 23 June 2023
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5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Greenacres
Thank you for your comment. The team at Greenacres are very happy to have your wife stay with us. Wishing you a great day!
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Review from John M (Husband of Resident) published on 24 November 2022
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5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Greenacres
Thank you very much for taking the time to review Greenacres. We are very proud of the team here. They pride themselves on going above and beyond to ensure the happiness and safety of all of our residents.
Your wife is an amazing woman and we are lucky to have her with us. Enjoy the rest of the day!
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Review from Peter H (Son of Resident) published on 20 June 2022
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5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Greenacres
Thank you for the beautiful memories expressed about your mother, she was an amazing woman and we miss her, the very best wishes to the family always.
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Review from Karen P (Daughter of Resident) published on 5 April 2022
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Overall Experience
5.0 out of 5
Reply from Victoria Cookson, Marketing Coordinator at Greenacres
Good day, thank you for taking the time to send us a review of our care home. The staff at Greenacres pride themselves on being friendly and welcoming at all times and we are pleased that you have noticed this. Have a lovely day!
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Review from M K (Daughter of Resident) published on 6 December 2021
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4.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Greenacres
Good day, and thank you for taking the time to send us a review. We are especially proud of our home and your words are quite motivating. The garden is a fantastic feature and we do take full advantage of its beauty over the warmer months. Have a lovely day!
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Review from Dave N (Son of Resident) published on 4 November 2021
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5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Greenacres
Good day and thank you for taking the time to send us a review of our care home. The staff pride themselves on being loving and kind at all times and we are pleased that you have noticed this. Have a lovely day!
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Review from J K (Wife of Resident) published on 17 September 2021
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5.0 out of 5
Reply from Deborah Yadev, Interim Marketing Manager at Greenacres
Good day, and thank you for taking the time to review our lovely home. At Greenacres, the team try their best to show love and respect to all of our amazing residents.
The chef manager is trained to ensure the nutritional balance is accurate for every individual's personal needs. Have a lovely day!
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Review from Sheila F (Daughter-in-law of Resident) published on 25 March 2021
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5.0 out of 5
Reply from Julie Hutchins, Home Manager, Greenacres at Greenacres
Thank you for this lovely review which will be appreciated by all the staff. It was a pleasure to have your mother stay with us and the staff missed her when she left. We hope your mother has settled into her new home and is enjoying being closer to her family.
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Review from Wito W (Son of Resident) published on 1 December 2020
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5.0 out of 5
Reply from Julie Hutchins, Home Manager, Greenacres at Greenacres
Thank you for your lovely review. We treat all of our residents as if they were part of our own family, ensuring we always prioritise their care and make them feel special during their stay with us.
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Review from L C (Son of Resident) published on 21 August 2020
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5.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Greenacres
Thank you for this kind review. We are pleased to hear how well your mother is being cared for by our kind-hearted staff at Greenacres and hope she will continue to live well here for many years to come.
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Review from J C (Son of Resident) published on 21 August 2020
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4.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Greenacres
Thank you for this kind review. At Quantum Care, we carefully select staff who are genuinely passionate about caring for the elderly and ensure they receive valuable hands-on training from our Learning & Development department so they can fully support their residents. We are pleased to hear your mother has settled in well at Greenacres and the staff will be delighted to hear of your praise.
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Review from S T (Daughter of Resident) published on 18 August 2020
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3.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Greenacres
Thank you for this wonderful plaudit and high praise for the outstanding care and safety provided by the staff at Greenacres, whilst caring for your mother. We are pleased that this has helped bring huge comfort to her family during these uncertain times. We look forward to seeing you at the next garden visit, with social distancing measures in place, in the very near future.
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Review from J W (Daughter of Resident) published on 18 August 2020
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4.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Greenacres
Thank you for this kind feedback regarding the care provided for your mother at Greenacres. Our residents truly are at the heart of all we do and it is a privilege to look after such wonderful people. We hope your mother will continue to live well at Greenacres for many years to come.
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Review from S T (Daughter of Resident) published on 7 April 2020
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4.0 out of 5
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Review from K H (Son of Resident) published on 14 February 2020
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Overall Experience
5.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Greenacres
Thank you for this wonderful feedback. We place great emphasis on recruiting and training to a high level, all the staff that work in our care homes. We are pleased that this shows in the care that is provided at Greenacres and that your loved one is reaping these benefits too. A new, improved housekeeping programme has been recently implemented which will include general improvements to the home.
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The Review Score of 9.0 (8.953) out of 10 for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.853 for Greenacres is calculated as follows: ( (58 Excellents x 5) + (10 Goods x 4) ) ÷ 68 Ratings = 4.853
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.1 Points relating to the number of positive Reviews for Greenacres is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 6 Positive Reviews ÷ 12 = 0.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Feb 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring the home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.
Job Title: Deputy Home Manager
The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Manager’s will each bring their own skill-set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to providing the best of everything for their residents.
Job Title: Chef Manager
The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.
Job Title: Administrator
The Administrator will focus on the smooth running of the home; in whatever area they may be needed. From greeting visitors to recruiting, the Administrator is present in many aspects of life in the home, even if you don’t always see them! To be successful in the role, our Administrators have to be flexible and calm, able to multi-task and always keen to take on a new challenge. It’s often the Administrator that brings the IT skills to a home, helping them to keep everything organised. Above that though, Administrators are communicators, able to speak confidently and listen closely to everyone from Managers and Care Workers to visitors and residents.
Job Title: Housekeeping Manager
Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents' dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.
