Greenacres

Quantum Care Ltd, Wellfield Close, Hatfield AL10 0BU
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9.0 39 Reviews
  • Greenacres, Hatfield
Greenacres is a warm and welcoming home with a wonderful family atmosphere and is located in a quiet residential area. The home offers a number of care services including residential care, specialist dementia care and short term respite care. There is a special emphasis within the home on caring for those living with dementia.

Each of the bedrooms within Greenacres are en-suite and fully furnished and also benefit from wi-fi connectivity, a nurse call system and a television.

The wide range of communal areas in the home include inviting lounges and dining rooms as well as cosy corners and other spaces. The home includes a number of special features specifically designed to help those with dementia orient themselves so they can live as independently as possible.

Externally, Greenacres benefits from a beautifully designed landscaped garden which is enclosed within the heart of the home. It includes a number of seating areas and is a perfect place to relax in during the warmer months.

The home has a dedicated activity worker who ensures that a number of activities are on offer throughout the week so there is always something to get involved in.

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Care Provided by Greenacres

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Prince (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Greenacres

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,189

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Greenacres to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy


  • Parking

  • On-site parking


Greenacres Reviews (39)

Total of 39, showing 21-39
9.0

Greenacres has a Review Score of 9.0 (8.953) out of 10, based on 6 reviews in the last 2 years. Over all time Greenacres has 39 reviews.

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Date Published

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Review from G Q (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is always clean and tidy.
Staff are always friendly and helpful; they interact well with the residents.
A very pleasant environment.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Greenacres

Thank you for this wonderful review regarding the care and facilities at Greenacres. Our staff are chosen for their genuine care and kindness when supporting the elderly and we are pleased to hear the benefits this brings to your family and other residents in the home. We do hope your mother will continue to enjoy living well at Greenacres for many years to come.


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Review from Janice C (Sister of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has severe dementia and has been a resident for 5 years. He has always had wonderful care and been treated with the greatest respect. The staff are fully committed to the care of their residents. They talk about TLC and that is what they receive. I am always kept informed of any medical concerns
and have nothing but praise for Greenacres and the staff.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Greenacres

Thank you for this wonderful feedback complimenting the high standard of care provided to your brother by the staff at Greenacres. Our residents truly are at the heart of everything we do and it is a privilege to be able to care for such wonderful people. As you mention, providing good communications and support to their families is absolutely vital in providing necessary reassurance, when required. We do hope your brother will continue to live well at Greenacres for many years to come.


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Review from Gillian Q (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly towards residents and families. Mum was a bit hostile on arriving here back in May but with the support of the staff she soon became settled in and is now very happy to be here. A great home with a great atmosphere, with plenty of activities.

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Review from C W (Daughter of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be pleasant and helpful. Some have even managed to build a rapport with my dad which hasn't been easy.
The room is spacious and has good furniture.
Unfortunately, my dad does not take part in any of the social activities but they are laid on.

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Review from A K (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Greenacres for six months.
I visit several times a week and there is always a friendly feel and welcome.
The staff are so helpful and quick to inform you of any concerns or issues.
As my Mum has Dementia I am now able to rest easy in the knowledge that she is well
looked after in a safe place.

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Review from Andy F (Godson of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenacres is a very friendly home providing excellent staff and service.
The facilities and food are good.

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Review from Jenny O (Wife of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 21 months, my husband has been living at Greenacres. There has been a few ups and downs as expected because of his condition. The staff have been wonderful, supportive and very approachable when issues occur. My husband is settled now and in a routine which is reassuring. The family are
all happy he is living there.

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Review from M S (Wife of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always clean no matter what time or day you go. The staff are always very welcoming and helpful and if there is any problems they will contact you. Such as call a Doctor if a resident is ill. On the whole, I am quite happy with Greenacres.

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Review from L Y (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Greenacres has been very positive. A warm, homely atmosphere is always present. Any concerns are dealt with quickly and efficiently. The staff are excellent and care for me and my family as well as my Mother. They bring in medical intervention when needed and always inform me of anything
I should know about. I have nothing but respect and gratitude for staff and management.

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Review from Sandy N (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with all aspects of the care home and its staff and facilities.


Staff are always cheerful and make time to answer questions and address any concerns I may have regarding mum's care. They are also excellent at contacting me immediately if there are any concerns or to inform me of functions

or entertainments to involve residents families whenever possible. Could not have found better.

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Review from Ellie D (Sister of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A place where my sister felt secure in her surroundings she knew and cared for by a team of caring managers and staff who gave first class care.


The people were responsible for my sister's end of life care and we as a family could not have managed without their care and compassion.


My sister

spent 2 and a half years at Greenacres and their care and surrounding gave us as a family peace of mind.

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Review from Steven K (Son of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, I was worried about my mum going into residential care but I am now so happy she was lucky enough to go to Greenacres. The staff take excellent care of her and were quick to build a relationship with her which is often as clear as the smile on her face when one of them approaches.
Communication
between Greenacres and us is very good and we are called if there is any changes or events.
I visit my mother most days and she and the other residents are always clean, cared for and very well fed with a great variety of snacks and meals. There is an active entertainment and activity programme and families are often invited to join in.

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Review from Wendy D (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was taken into Greenacres nearly 5 years ago. She had vascular dementia, and was very trying in the first few years, and not so bad towards the end, but still hard work.


I cannot praise the home enough, their care and compassion has been constant and for that I'm eternally grateful. They took

over from me when it became too difficult to deal with her.

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Review from Georgie L (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing Greenacres was the best decisions we have made. My mother is without question happy! She always looks clean, relaxed and comfortable no matter what time I visit.
The staff are so kind and friendly and are always able to answer any questions I may have or find out the answer for me. My mum
is receiving 5-star care by the best people for the job that we could have chosen.

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Review from Grant M (Son of Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst able to express herself my mother always said 'how lovely everyone here is' and I can only concur the care and support she has enjoyed is first class throughout and I am grateful to have her here.

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Review from Veronica S (Wife of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Greenacres for nearly 2 years in that time he has been very well looked after in very difficult times. I could not wish for better treatment and friendliness.

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Review from V B (Daughter of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quantum staff were very helpful in our search for a care home in Hertfordshire. In particular, we are indebted to management in Greenacres for their assistance and offer of a place in a local home where we felt the staff were caring, happy and flexible. We have been pleased with our choice and appreciate
how welcome we are made to feel when visiting. The staff are always supportive of our requests and we feel mum is happy with her room, the staff and the way of life offered. We trust staff, who work with us.

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Review from Ruth P (Niece of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy my aunt is now settled in the home and is very happy there. I couldn't have picked a better place if I'd done it myself. The people who work here are marvellous and go the extra mile! Nothing is too much trouble for them.

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Review from DB (Niece of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie was a resident at Greenacres for just over a year. Unfortunately, she had to move to a nursing home. We found the staff at Greenacres a truly dedicated team. My Auntie was treated like an extended family and the carers took the time to get to know my Auntie and their life story, their family
and visitors. There are many varied activities at the home. Meals are cooked fresh daily and my Auntie's diet was catered for. I would recommend this home.

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Current Review Score: 9.0 (8.953)

Overview of Review Score

The Review Score of 9.0 (8.953) out of 10 for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Greenacres is calculated as follows: ( (58 Excellents x 5) + (10 Goods x 4) ) ÷ 68 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.1 Points relating to the number of positive Reviews for Greenacres is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 6 Positive Reviews ÷ 12 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (5)

Sarah

Sarah Prince

Job Title: Home Manager

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring the home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.


Marta

Marta Plizga

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Manager’s will each bring their own skill-set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to providing the best of everything for their residents.


Jurete

Jurete Merhej

Job Title: Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.


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Rosemary Gleed

Job Title: Administrator

The Administrator will focus on the smooth running of the home; in whatever area they may be needed. From greeting visitors to recruiting, the Administrator is present in many aspects of life in the home, even if you don’t always see them! To be successful in the role, our Administrators have to be flexible and calm, able to multi-task and always keen to take on a new challenge. It’s often the Administrator that brings the IT skills to a home, helping them to keep everything organised. Above that though, Administrators are communicators, able to speak confidently and listen closely to everyone from Managers and Care Workers to visitors and residents.


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Lauren Chillingworth

Job Title: Housekeeping Manager

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents' dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.