Guysfield Residential Home

Willian Road, Willian, Letchworth Garden City SG6 2AB
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9.8 65 Reviews
  • Guysfield Residential Home, Letchworth Garden City
Guysfield Care Home is a Victorian building with a warm welcoming family atmosphere. The home has highly trained staff available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

The home is surrounded by beautiful rural countryside and stands within large grounds of south facing landscaped gardens, with mature trees and shrubs and large areas of terracing where residents can sit and enjoy the rural views in changing seasons.

Guysfield Care Home is part of Caring Homes, an established, family-run care company. Every team member receives their unique ‘Living in My World’ dementia training which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, as well as addressing clinical aspects of care.

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Care Provided by Guysfield Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Emily Douglass (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1994

Funding & Fees Guide for Guysfield Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,053
    • Self-Funded Residential Dementia Care from £1,161
    • RESPITE Self-Funded Residential Care from £1,253
    • RESPITE Self-Funded Residential Dementia Care from £1,361
  • (these prices are only a guideline, please contact Guysfield Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens

Guysfield Residential Home Reviews (65)

Total of 65, showing 1-20
9.8

Guysfield Residential Home has a Review Score of 9.8 (9.778) out of 10, based on 15 reviews in the last 2 years. Over all time Guysfield Residential Home has 65 reviews.

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Review from Linda M (Wife of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Guysfield is an exceptional care home, with highly professional and empathetic staff, as well as taking great care of my husband, they've wrapped their arms around me. I liken it to being part of one big happy family. This gives such peace of mind, something that you cannot put a price one. I have absolutely
no hesitation in recommending Guysfield for anyone's loved one.

Reply from Emily Douglass, Home Manager at Guysfield Residential Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your husband's care at Guysfield Residential Care Home, and it is lovely to hear you wouldn't hesitate in recommending us to others. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from Wendy H (Daughter of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Guysfield Residential Home since October 2024. She came to the home for respite for my dad but unfortunately, he passed away 24 hours later. My family and I cannot express how wonderful the staff there were to my mum and ourselves. I visit Mum 2-4 times a week and I am
always welcomed with a smile. Mum is always dressed so smartly. The staff are amazing and her room is always clean and immaculate.

Reply from Emily Douglass, Home Manager at Guysfield Residential Home

Thank you for taking the time to leave us a review, Wendy. We are very sorry for your loss and we're glad we were able to help your mum and family through such a difficult time. We are so pleased to read your positive comments about your mum's care at Guysfield Residential Care Home and that our team are meeting your expectations. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from K R (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Guysfield Residential Home enough, from the assessment and admission to the carers who are amazing. Everyone has been so helpful during the transition, which helped my mum settle, especially when we had other family issues. It's so lovely to know that my mum is being looked after and
is beginning to make friends as she is being encouraged to join in, which she never used to. So thanks to them!

Reply from Emily Douglass, Home Manager at Guysfield Residential Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mum's care and that the team have helped with the transition of moving into Guysfield. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from Angela B (Daughter-in-law of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot believe how wonderful and caring the staff are. We love coming to visit my mother-in-law here, the staff are so nice and caring and polite, it's a pleasure to come here.

Reply from Emily Douglass, Home Manager at Guysfield Residential Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mother-in-law's care at Guysfield and it is lovely to hear your appreciation of the team here at the home. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from Wendy S (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Guysfield since April 2022. It was a very hard decision for us to do as my dad could no longer care for her needs. I cannot praise Guysfield highly enough. It has changed all of our lives for the better. All of the staff there are lovely and it's a relief to know that my mum is cared
for so well - thank you.

Reply from Emily Douglass, Guysfield Manager at Guysfield Residential Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Guysfield Residential Home. It is lovely to hear she is settling in at the home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Review from Raymond C (Husband of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful nothing is too much trouble and carried out in a friendly manner. I personally think it has to do with an excellent team leader who puts in 100% of everything she is involved with. All the staff get on with one another.

Reply from Emily Douglass, Guysfield Home Manager at Guysfield Residential Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Guysfield Residential Home. The care and services we deliver as a team to our residents and families are extremely important to us, and its lovely to read your comments reflect this. Your feedback will be shared with the team.


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Review from Jennifer M (Daughter-in-law of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my mum-in-law during the years she was with you, but especially her final days. I saw the flowers and chocolate-themed treats you bought her (her favourites), and it was wonderful to see how much you'd done to make her feel loved, special and cared for when she was very unwell.
Again, thank you. I felt the love from you and your team every time I walked into the home, and you were so kind, compassionate and thoughtful - not just to my mum-in-law, but to us as a family.
It's been a huge comfort to my husband to see how well she was loved at Guysfield, and having her die there was what she - and we - wanted. I can't thank you enough for making that happen for us. I know it was a challenge, but one you went out of your way to rise to. My mum-in-law was in a couple of care situations before she came to you, and Guysfield was so much better. Having spent more hours there recently it's clear how incredible your team are, and what a wonderful job they do.

Reply from Emily Douglass, Guysfield Home Manager at Guysfield Residential Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Guysfield Residential Home. The care and services we deliver as a team to our residents and families is extremely important to us, and it's lovely to see your comments reflect this. We are sorry for your loss. Your feedback will be shared with the team.


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Review from Karen C (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been and continue to be delighted by the care my mother receives at Guysfield. It has a lovely ambience, very caring staff and lots going on. Mum has been more relaxed and much happier since being there and enjoys all the activities on offer. The setting and gardens are beautiful! Overall...
a quality residential home with an upbeat atmosphere.

Reply from Emily Douglass, Home Manager at Guysfield Residential Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your mother's care at Guysfield and it is lovely to hear she is enjoying all of what the home offers. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Review from Jennifer B (Wife of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home seems clean and warm. Food is good, had lunch one day with him. It was lunch so not normal meal - pasta in tomato sauce followed by sponge and custard. Staff are very warm and friendly.

Reply from Emily Douglass, Home Manager at Guysfield Residential Home

Thank you for leaving a review. Your words of kindness are very much appreciated. All comments will be passed on to the team.


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Review from Sophie T (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely excellent standards of care - friendly staff, very welcoming, exceptionally kind and caring. Great meals. Very good attention to individual needs and nothing too much trouble. All round ten out of ten! Very best care home I have visited.

Reply from Emily Douglass, Guysfield Residential Home Manager at Guysfield Residential Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Guysfield Residential Home. The care and services we deliver as a team to our residents and families is extremely important to us, and it’s lovely to see your comments reflect this. Your feedback will be shared with the team.


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Review from J R (Relative of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and aunt are residents at Guysfield, and the care they receive is excellent. The staff are welcoming and always help you with any questions or concerns you may have, there are plenty of activities for the residents to take part in, I have even taken part in the silent disco myself which
goes down a treat with everyone, staff included. Mum loves her weekly visit to the in-house air salon and the tea trolley that does its rounds throughout the day. Guysfield is very homely, caring and accommodating to all.

Reply from Emily Douglass, Home Manager at Guysfield Residential Home

Thank you for taking the time to leave us a review. We are pleased to read your positive comments about what the Homes offers and your mum’s care at Guysfield Residential Home - it is lovely to hear she loves the salon and tea trolley that comes around. Your feedback will be passed on to the team.


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Review from Peter S (Brother-in-law of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law has, as usual, received an excellent standard of care. Recent changes to the type of meals and the timing thereof has been very beneficial to her.

Reply from Emily Douglass, Home Manager at Guysfield Residential Home

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your sister-in-law’s care at Guysfield Residential Home and it is lovely to hear she has enjoyed the recent changes to the type of meals that are offered. Your feedback will be passed on to the team.


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Review from Rose T (Granddaughter of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at Guysfield for two years, the team have been wonderful throughout this time. They have been particularly good at supporting her mental health and wellbeing and she now considers a lot of the team as family. They are very supportive of us as a family and always welcoming.

Reply from Emily Douglass, Home Manager at Guysfield Residential Home

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Guysfield Residential Home. The care and services we deliver as a team to our residents and families is extremely important to us, and it’s lovely to hear your grandmother considers a lot of the team as family. Your feedback will be shared with the team.


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Review from R K (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care Mum receives. She is being looked after extremely well.

Reply from Emily Douglass, Home Manager at Guysfield Residential Home

Thank you for taking the time to leave us a review. We are pleased to read your positive comments about your mum’s care at Guysfield Residential Home and your feedback will be passed on to the team.


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Review from Trevor L (Husband of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is in The Letchworth Home. I feel she is very well cared for by the staff, who treat each resident as an individual and give them full respect. Access is available 24/7, always made to feel welcome. We see the home as it is run in real time, which is very good. Management and senior carers are
always there for a chat or any concerns and are always ready to offer support to any relatives. There are regular relative/resident meetings. Overall, I feel my wife is well cared for in a safe environment.

Reply from Emily Douglass, Home Manager at Guysfield Residential Home

Thank you for taking the time to leave us a review. We are pleased to read your positive comments about your wife’s care at Guysfield Residential Home and that you feel she is well cared for by the home. The care and services we deliver as a team to our residents and families is extremely important to us and it’s great to see this reflected in your comments. Your feedback will be passed on to the team.


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Review from Susan W (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and welcoming. Mum seems very happy there. Gives me peace of mind that she is well looked after. Always things going on for residents. Lovely pleasant home and grounds. Staff are always happy to arrange anything for mum.

Reply from Emily Douglass, Home Manager at Guysfield Residential Home

Thank you for taking the time, Susan, to leave a review for Guysfield and for your positive comments about our home and team. We are pleased to hear your mum is getting the care she deserves. We continually strive to improve our care and services offered and appreciate your feedback. We would like to invite you to meet with our head chef and head housekeeper to hear your thoughts on how we can improve food and drink, cleanliness and rooms at Guysfield.


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Review from Lorraine W (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Guysfield Residential Home towards the end of March and she has dementia. It was an anxious time for me as she had been in hospital after a fall at home and was unable to live independently moving forward, a home was the only option. What can I say the team are amazing, always there
to deal with any concerns I have and nothing is too much trouble. When I call and if staff are busy and I leave a message they always come back to me when they say they will. I have had easy access to the Manager and Deputy Manager when the need arises which is very reassuring. My mother has settled in very quickly and most importantly she is safe and is happy - what more could you ask for. A great weight has been lifted from my shoulders.

Reply from Home Manager, Home Manager at Guysfield Residential Home

Lorraine, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother has settled in so well at Guysfield and that you have found our communication and level of care to be of comfort to you in such a difficult situation. I will pass on your kind comments to the whole team.


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Review from Tamsin M (Daughter of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has flourished at Guysfield. I needed emergency respite care whilst I was trying to find a live-in carer. Mum had started wandering and we don’t live in the area. However, it became clear that she was so much happier at Guysfield, with friends and a community, rather than in her own home with
various one to one carers. The staff are amazing and when I dropped her back, she greeted them with huge hugs and a massive smile. I used to dread the phone ringing with the latest emergency, but I now feel far more relaxed knowing she is safe. Having watched her diminish with dementia over several years it’s fantastic to see she has her mojo back!

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Review from Julie M (Niece of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We recently placed my Uncle in Guysfield from his own flat in Suffolk. For the first couple of weeks, he seemed happy and we received regular pictures and updates from the Deputy Manager. The home’s website mentions that they deal with challenging behaviour and specialist dementia. Well, this couldn’t
be further from the truth. My Uncle is a frail 86 year-old man and prior to moving to Guysfield had never shown any signs of aggression or using foul language.


We received regular calls from the home quite often just before midnight – sometimes four times a day for trivial matters which should have been handled by a specialist dementia unit. We received a call from the Manager serving us four weeks’ notice which meant our dear Uncle had to be out by Christmas Eve. This was without consulting with the family or waiting for the Mental Health team’s assessment.


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Review from Karen S (Daughter of Resident) published on 4 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful, caring, efficient and polite staff. They will help with whatever your needs or requests. The carers really are lovely and caring. The home is run very efficiently. The staff are polite and respectful to both residents and visitors.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Guysfield Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Guysfield Residential Home is calculated as follows: ( (146 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 180 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Guysfield Residential Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (4)

Emily

Emily Douglass

Job Title: Home Manager

Joined: 2017

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


Natalie

Natalie Upton

Job Title: Deputy Manager

Joined: 2017

I've been working for Caring Homes at Guysfield for over 6 years now. The Home has helped me progress my career where I started as a carer and worked my way up through the career ladder. I'm also a Safeguarding Champion and trainer.


Elliot

Elliot Hall

Job Title: Site Maintenance Officer

Joined: 2020

I started at Guysfield Residential Home over 3 years ago as a Housekeeper and worked hard to be promoted to Head Housekeeper, before securing my role as a Site Maintenance Officer. I love interacting with our residents and leading the team to ensure Guysfield is safe and as homely as possible.


Elaine

Elaine Johnson

Job Title: Home Administrator

Joined: 2017

I've worked at Guysfield since 2017 and play a crucial part in the team as the home administrator. I strive for good customer service to the residents and relatives and will go above and beyond to ensure everything is completed to a high standard. One of my favourite things about working at Guysfield is spending time with the team, residents and relatives.


Frequently Asked Questions about Guysfield Residential Home

What types of Care is Guysfield Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Guysfield Residential Home provide?

Palliative Care, Day Care & Convalescent Care are other types of care provided.

How many Rooms does Guysfield Residential Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Guysfield Residential Home?

Gardens & Bar/Café are some of the Facilities & Services.

How far is Guysfield Residential Home to the centre of Letchworth Garden City?

1.3 mile(s) as the crow flies, distance by road may be significantly further.