Guysfield Residential Home

Willian Road, Willian, Letchworth Garden City SG6 2AB
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9.8 65 Reviews
  • Guysfield Residential Home, Letchworth Garden City
Guysfield Care Home is a Victorian building with a warm welcoming family atmosphere. The home has highly trained staff available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

The home is surrounded by beautiful rural countryside and stands within large grounds of south facing landscaped gardens, with mature trees and shrubs and large areas of terracing where residents can sit and enjoy the rural views in changing seasons.

Guysfield Care Home is part of Caring Homes, an established, family-run care company. Every team member receives their unique ‘Living in My World’ dementia training which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, as well as addressing clinical aspects of care.

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Care Provided by Guysfield Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Emily Douglass (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1994

Funding & Fees Guide for Guysfield Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,053
    • Self-Funded Residential Dementia Care from £1,161
    • RESPITE Self-Funded Residential Care from £1,253
    • RESPITE Self-Funded Residential Dementia Care from £1,361
  • (these prices are only a guideline, please contact Guysfield Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens

Guysfield Residential Home Reviews (65)

Total of 65, showing 21-40
9.8

Guysfield Residential Home has a Review Score of 9.8 (9.778) out of 10, based on 15 reviews in the last 2 years. Over all time Guysfield Residential Home has 65 reviews.

Overall Experience

  • 47
  • 16
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  • 1

Date Published

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Review from S C (Son of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from dementia and has been at Guysfield since February 2021. I feel totally supported in her care by all the staff including working with the diversity of our culture. The activities team have embraced our guidance on cultural days for our mother who is Asian. My mother has felt very
supported and cared for in her new home. Especially with the lack of contact during the pandemic. She has made great friends with other residents and the staff. She speaks highly of them and when she remembers, the activities she has done. As her family carer, I feel very comforted knowing and seeing that she is in a safe and happy place. Thank you all at Guysfield!

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Review from Andy C (Son of Resident) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very reassured to find my mother in such a wonderful caring environment. She was well turned out, clean, with her hair recently styled and after not seeing her for over two years, this was so good to see.
The home itself seems to be very clean and a lovely environment for a person to spend
their twilight years.

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Review from Jeff H (Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff extremely helpful, caring and sympathetic to the resident's needs!

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Review from Sally W (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for a few years now. He is very happy at Guysfield, and it is of great comfort to me and family, knowing he is so well looked after. The staff are amazing and are a great support to the family too! Wonderful place - thank you all!

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Review from T K (Daughter of Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff alwaus very helpful, very clean and secure.

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Review from Duncan C (Son of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here several months now and is very settled and happy at Guysfield. The staff are very kind and do so much for her and treat her with absolute kindness. I am much more relaxed now she is in good hands and completely safe there. The resident cat is adorable!

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Review from Peter S (Son of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and care at Guysfield are wonderful. My mother is so happy here. My sister and I are 100% confident that our mother is getting the very best, professional and loving care possible.

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Review from Valerie B (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and caring to me and to Dad. They always have time for you. Dad is safe and settled. They keep me informed and in contact via Facebook, WhatsApp, video calls and email photos so that I can see what Dad has been up to even if he can't remember.

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Review from Alison C (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been really pleased with the care mum has received at Guysfield. They have had no Covid-19 cases and the staff have been fantastic. We have been able to Skype mum all through the pandemic and have recently been having very safe face to face visits which has been really good. I am very impressed
with the whole set up at Guysfield and would definitely recommend the Care Home to families looking for a safe friendly environment for their loved ones.

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Review from Robert M (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident for over three years and suffers from dementia. She is cared for in a sympathetic and loving way, which rewards her incredibly positive characteristics. The staff are all courteous/attentive/kind and patient, even during the current pandemic. They deserve the greatest of
accolades and appreciation of all residents and families for managing to maintain (thus far) a Covid-109 free environment. I could not wish for anything better for my beautiful Mum. Caring Homes are obviously a good company as the majority of staff who we met three years ago are still in place, loyalty begets loyalty. They manage well with limited resources as a result of poor Government budget choices, reducing the rates paid to these companies.

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Review from A L (Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very caring and aware of residents needs.

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Review from J W (Grandson of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the care my grandad has received here. He is well looked after, and the staff are incredibly friendly.

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Review from C B (Son of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with how my father is looked after.

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Review from J C (Son of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and manager very helpful, kind and caring to me and mother. The home is always clean and tidy, no smells.

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Review from Daphne E (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Guysfield since September 2018. Since being there she has received very good care. In February 2019 she became very unwell and was admitted to hospital. On being discharged back to Guysfield she was still very poorly, but due to the dedicated care team, Mum has improved
tremendously. It is all down to the excellent care and being supportive to her needs. The staff are friendly and helpful, nothing is too much trouble. I am very happy my mother is at Guysfield, knowing she is in a safe environment and being well cared for.

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Review from P H (Wife of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my husband's stay at Guysfield Care Home he has been very well cared for. He is also content.

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Review from Laura F (Granddaughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely polite and caring. They have made my Nan feel better in herself and they implement a personal touch to keep the residents comfortable. The support is wonderful.

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Review from Holly B (Granddaughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very caring and supportive to all. They have made my Nan smile again, which I will always be grateful for. I would recommend it to anyone who needs it. I love that they have activities and a hairdresser, as Nan used to live getting her hair done.

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Review from V T (Daughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone here is just 'ordinary' nice and friendly. They make you feel at home, informed, not like an intruder. Staff are very reassuring and give you a hug when you need it, which is important. Dad is safe but I need support to adjust to things.

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Review from Patricia H (Daughter of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the six weeks my mother has been in the care of the Guysfield Care team, the staff are very pleasant and helpful and I am completely satisfied that her welfare and needs are being well looked after. She seems very happy and quite settled. Her room is tailored to her needs. I'm quite happy that she
is safe and well and the home is run extremely efficiently.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Guysfield Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Guysfield Residential Home is calculated as follows: ( (146 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 180 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Guysfield Residential Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Emily

Emily Douglass

Job Title: Home Manager

Joined: 2017

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


Natalie

Natalie Upton

Job Title: Deputy Manager

Joined: 2017

I've been working for Caring Homes at Guysfield for over 6 years now. The Home has helped me progress my career where I started as a carer and worked my way up through the career ladder. I'm also a Safeguarding Champion and trainer.


Elliot

Elliot Hall

Job Title: Site Maintenance Officer

Joined: 2020

I started at Guysfield Residential Home over 3 years ago as a Housekeeper and worked hard to be promoted to Head Housekeeper, before securing my role as a Site Maintenance Officer. I love interacting with our residents and leading the team to ensure Guysfield is safe and as homely as possible.


Elaine

Elaine Johnson

Job Title: Home Administrator

Joined: 2017

I've worked at Guysfield since 2017 and play a crucial part in the team as the home administrator. I strive for good customer service to the residents and relatives and will go above and beyond to ensure everything is completed to a high standard. One of my favourite things about working at Guysfield is spending time with the team, residents and relatives.