Guysfield Residential Home

Willian Road, Willian, Letchworth Garden City SG6 2AB
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9.8 65 Reviews
  • Guysfield Residential Home, Letchworth Garden City
Guysfield Care Home is a Victorian building with a warm welcoming family atmosphere. The home has highly trained staff available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

The home is surrounded by beautiful rural countryside and stands within large grounds of south facing landscaped gardens, with mature trees and shrubs and large areas of terracing where residents can sit and enjoy the rural views in changing seasons.

Guysfield Care Home is part of Caring Homes, an established, family-run care company. Every team member receives their unique ‘Living in My World’ dementia training which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, as well as addressing clinical aspects of care.

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Care Provided by Guysfield Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Emily Douglass (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1994

Funding & Fees Guide for Guysfield Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,053
    • Self-Funded Residential Dementia Care from £1,161
    • RESPITE Self-Funded Residential Care from £1,253
    • RESPITE Self-Funded Residential Dementia Care from £1,361
  • (these prices are only a guideline, please contact Guysfield Residential Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens

Guysfield Residential Home Reviews (65)

Total of 65, showing 41-60
9.8

Guysfield Residential Home has a Review Score of 9.8 (9.778) out of 10, based on 15 reviews in the last 2 years. Over all time Guysfield Residential Home has 65 reviews.

Overall Experience

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  • 16
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Date Published

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Review from A S (Son of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Guysfield for nearly 3 years. I visit her regularly. I am satisfied with the good care that she receives. I would like her to receive service from the hairdresser twice a month and from the chiropodist once a month. The return of correct clothes from the laundry has been a problem
but I hope it is now resolved. Her personal wheelchair was broken whilst being cleaned, she now uses one that is provided by Guysfield. The previous one was bought by me.

Reply from Pawel Michalewicz, Home Manager at Guysfield Residential Home

We are delighted to hear that you are satisfied with the care and support your mother receives here at Guysfield and would be likely to recommend our home to others. The health and wellbeing of all our residents is our absolute priority and we work with every resident and their families to ensure they get the care and attention they need from us and our visiting services such as the chiropodist and hairdresser.


My door is always open and we urge residents, relatives and other visitors to talk to us if they have any problems or queries so that they can be quickly resolved.


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Review from Diane L (Daughter of Resident) published on 31 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Guysfield for 5 years, like many of the residents mum had dementia and over those 5 years, the disease slowly took her until she passed away earlier this month. The care she received during that time has been wonderful and as a family, we will always be glad that we chose Guysfield
for mum’s home. The carers really care and they have had a strong management team for the last few years which is important in making sure the home is run well. The care home is an old building with character, which gives it a homely feel and the regular entertainment and activities really help to keep residents active. The palliative care given to mum was excellent, much better care than she would ever have received in hospital and I really do have to thank all the staff for the support they gave to me and my family at the end. A lovely team of people.

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Review from A M (Son of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the place wonderful and you can tell that the staff are very caring. My father is really happy here. Management is also very supportive.

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Review from L B (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been here a few weeks and the staff have all been very caring. Nothing is too much trouble for them and apparently, the food is amazing.

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Review from Jackie A (Daughter of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We think that our mother seems well looked after. She has a lovely room. There are lots of facilities for her.

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Review from Deborah C (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are friendly and very helpful to residents and family.
I feel confident that mum's needs are catered for and any requests for help are answered and dealt with in a timely manner.
The home tries very hard to meet the social needs of the residents with special events and a program of suitable
activities.

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Review from Frank G (Husband of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted after a short stay at the hospital.
I had cared for her for 8 years and 'letting go' wasn't easy.
It became apparent that given the deterioration in my wife's health and its consequent demands for specialist care which could not be provided by me with carers, that residential
care was the only answer.
From day one, the care and respect shown to my wife has been a comfort to both of us.

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Review from Pat N (Friend of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are only weekly visitors but during the time we are here we have found everything clean and the staff are friendly, helpful and look after the residents very well. Don't think I have found anything I would complain about.

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Review from Kim H (Respite Resident) published on 11 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad went to Guysfield from hospital while recovering form an infection. All the staff were warm and welcoming.
I can not fault the level of care and respect shown towards my dad and us as a family.
My daily up-date calls were never too much trouble.


The activities were spot on and the outside

area is lovely for sitting in the sunshine, which my dad loves to do. The freshly cooked meals were plenty as well as tea cakes and biscuits!
Very happy with my dad's stay at Guysfield

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Review from Lorna N (Daughter of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received a warm welcome when he arrived.
All the staff were very helpful and friendly as my brother and I brought my father's belongings in and helped us to get to know the system. It was all very reassuring.


My father's first few days at Guysfield have been pleasant and he has settled

in well so far. He loves the food.

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Review from John R (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased seeing how this home operates. Excellent staff doing a great job and a clean home.

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Review from Christine S (Stepdaughter of Resident) published on 6 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home for my stepmother. She receives all the care that she needs and I believe she is very happy there.

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Review from Colin G (Son of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From arrival, my father was made to feel at ease and safe.
He immediately relaxed, was less stressed and his breathing was considerably better.
He has found the staff to be very friendly and professional. His eating improved drastically.
He would have preferred to have stayed here but unfortunately,
social services had different ideas.

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Review from Antony W (Son-in-law of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without doubt I will always recommend Guysfield as being the best place to care for our family member. It's always a difficult decision, but the care and compassion given by the staff and management is outstanding.

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Review from Audrey P (Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spent 2 weeks following an operation to recuperate. Staff were friendly and caring to all residents. Food was excellent and the home clean at all times.

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Review from J E (Son of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very concerned when I became aware that my dad needed to go into a care home. Many stories in the press and media of some care homes were not favourable. However, I need not have worried. My dad settled in very quickly and has been a resident for over a year now. Overall, he enjoys being in the
home and it's great to see a smile on his face again. All the staff and management deserve credit for the way the residents are treated.
It is very comforting to be able to relax each day knowing that my dad is being looked after in a safe, secure environment by excellent staff, who treat my dad in a respectful, dignified manner.

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Review from Jo (Daughter of Resident) published on 8 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative has been at Guysfield for almost a year. Every single member of the team (without exception) has shown great compassion and understanding, which has resulted in her gaining in confidence and now calls it home! She enjoys the varied activities and frequently says that the food is lovely!
Her room is well-appointed and was made even more homely by the team taking the time and effort to display family photos and to ensure that her own bed linen is used. We have been very impressed with the changes that have taken place since the new manager has been in post. He is most certainly a great asset to the home in his new role, as he was when he was Deputy Manager.

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Review from Peter C (Husband of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Guysfield's for the last six months, and is happy here. The staff are very reliable and caring.

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Review from Edwin M (Sister of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care home, residents are well looked after the staff are just brilliant. Always caring and taking time to ensure the residents are happy. I hope should I need a care home 'Guysfield ' will have a vacant room for me.

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Review from Terry H (Son of Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far we have no complaints. All carers helpful and polite.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Guysfield Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Guysfield Residential Home is calculated as follows: ( (146 Excellents x 5) + (28 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 180 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Guysfield Residential Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (4)

Emily

Emily Douglass

Job Title: Home Manager

Joined: 2017

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


Natalie

Natalie Upton

Job Title: Deputy Manager

Joined: 2017

I've been working for Caring Homes at Guysfield for over 6 years now. The Home has helped me progress my career where I started as a carer and worked my way up through the career ladder. I'm also a Safeguarding Champion and trainer.


Elliot

Elliot Hall

Job Title: Site Maintenance Officer

Joined: 2020

I started at Guysfield Residential Home over 3 years ago as a Housekeeper and worked hard to be promoted to Head Housekeeper, before securing my role as a Site Maintenance Officer. I love interacting with our residents and leading the team to ensure Guysfield is safe and as homely as possible.


Elaine

Elaine Johnson

Job Title: Home Administrator

Joined: 2017

I've worked at Guysfield since 2017 and play a crucial part in the team as the home administrator. I strive for good customer service to the residents and relatives and will go above and beyond to ensure everything is completed to a high standard. One of my favourite things about working at Guysfield is spending time with the team, residents and relatives.