Heath Lodge

Danesbury Park Road, Welwyn AL6 9SN
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9.7 122 Reviews
  • Heath Lodge, Welwyn
Sharing grounds with Autumn Vale, Heath Lodge is a period Tudor style residential care home set in stunning landscaped gardens in Welwyn. Heath Lodge offers first class care for residents. Each resident enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Contact the home for information and you’ll find a huge range of facilities on offer, including hairdressing facilities, chiropody, dental/eye care as well as a host of social activities to keep residents busy.

'It’s what’s inside that counts' is what's important about care homes, and what people love about Heath Lodge. Care workers are the heart of the business. Heath Lodge has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

The home's mission is to enhance the lives of residents in their care by bringing them joy, happiness and fulfilment, by providing the highest quality of care and services, whilst always striving for excellence.

Residents will also benefit from:

-        Sensory Garden
-        Country location
-        Modern Bedroom Furniture
-        Single or Double

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Care Provided by Heath Lodge

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mihaela Constantinescu (Home Manager)
  • Admission Criteria
    • NHS, Social services, Private
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Heath Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £1,500
    • Self-Funded Nursing Care £1,600 – £1,600
    • Self-Funded Nursing Dementia Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Nursing Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,800

  • Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Heath Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restricted visiting hours
    weekend visit- allowed


  • Parking

  • Parking spaces available


Heath Lodge Reviews (122)

Total of 122, showing 1-20
9.7

Heath Lodge has a Review Score of 9.7 (9.715) out of 10, based on 55 reviews in the last 2 years. Over all time Heath Lodge has 122 reviews.

Overall Experience

  • 86
  • 31
  • 4
  • 1
  • 0

Date Published

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Review from D L (Daughter of Resident) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Heath Lodge are always friendly and welcoming. They always make time to chat to me about mum and she appears comfortable and generally settled.

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Review from Danny S (Son of Resident) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mums had amazing care at Heath Lodge Care Home WGC, from the office staff to the care staff and the friendly cleaners.
Nothing is to much trouble we thought we were going to lose mum before Christmas and they all were so lovely with the family and mum and she has now improved and put on weight and
her health has settled down thanks to the dedication of everyone in the care home and one member off staff in particular has been amazing.


Thank you so much again.


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Review from J B (Son of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My dad wasn't encouraged to use the dining room or lounge area and spent far to long lying in bed getting more and more depressed.
The rooms throughout were dark and gloomy. The nursing staff available were in the communal area so no privacy about discussing things.
Some staff were caring and professional
but by dad didn't get overall quality care.

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Review from J B (Son of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad experienced excellent care throughout his stay at Heath Lodge care home. Staff were consistently kind, considerate and patient at all times. A huge thank you to everyone for their kindness during dad's stay. A particular thank you to care manager for ensuring my dad's experience was a happy one
- and for looking after all of us too!

Reply from Mihaela, Home Manager at Heath Lodge

You are most welcome, it was our pleasure to be of service. Mihaela


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Review from L B (Daughter of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Heath Lodge. My father was admitted in April 2023 and we were apprehensive but we needn't of worried from the first day we were put at ease. His care was exceptional we were treated wonderfully by all staff. Nothing was too much trouble. Every member of staff from management carers
cleaners laundry and catering were amazing. The last week of his life we spent very long days with him. The staff cared for us as much as him. Thank you for everything.

Reply from Mihaela, Home Manager at Heath Lodge

Thank you for your kind words and for entrusting us with the care of your father. We hope that we brought you some comfort at such a difficult time. Warmest wishes, Mihaela


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Review from A B (Son of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Heath Lodge on the 20th January and I must say the staff are excellent especially certain individuals they have been very and supportive and helpful. I am very happy for my Mum to stay here as I am very happy with everyone here and the quality of care.

Reply from Mihaela Constantinescu, Home Manager at Heath Lodge

Thank you for your kind words about our team here at Heath Lodge and the quality of our care. I am pleased to hear that you are happy for your mum to stay with us. Best Wishes.


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Review from M R (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food very good and ample.
Staff are very attentive to needs.

Reply from Mihaela, Home Manager at Heath Lodge

Thank you for your high praise! Best wishes, the Home Manager.


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Review from J B (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care, the staff are very kind, friendly and caring. Many thanks.

Reply from Mihaela, Home Manager at Heath Lodge

Thank you for taking the time to share your experience of our home.


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Review from F C (Daughter of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank all the staff at Heath Lodge enough for the outstanding care they show my Mother. Her room is like a home away from home and the care the staff from the top down give her is second to none. She is so content and smiles all the time now and I wouldn't like to see her anywhere else.
Thank
you all.

Reply from Mihaela, Home Manager at Heath Lodge

Thank you so much for your kind words. It is our privilege to care for your mother. Warm wishes.


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Review from D L (Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of the home is very good.
The carers, nurses and management are excellent. I cannot thank them enough for what they have done for me.

Reply from Mihaela, Home Manager at Heath Lodge

Thank you for sharing your experience of our home and for your kind words. Warm regards.


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Review from A T (Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful.

Reply from Mihaela, Home Manager at Heath Lodge

Thank you for your five star review! We think you are wonderful too!


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Review from N S (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step dad is in this home and we can't thank them enough for all the work they do. He has been in 2 other homes and this is by far the best the respect and care they give is beautiful and so good all we could have asked for but 1 thing is he could have a little more stimulating things to keep him
awake in the daytime to help him sleep at night but thank you so much truly we are so happy and so is dad thanks.

Reply from Mihaela Constantinescu, Care Home Manager at Heath Lodge

Thank you so much for your kind words about our home and team. We're delighted to hear that your stepdad is happy here and that you feel he's receiving the respect and care he deserves. Regards.


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Review from Diane C (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are very considerate and caring. I couldn't wish for a more lovely group of people to care for my mum.

Reply from Mihaela Constantinescu, Home Manager at Heath Lodge

Thank you very much for your review. I will be sure to share your comments with the wider team. We look forward to seeing you on your next visit.


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Review from Maurice H (Husband of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the service we have had for my wife which frankly has been exceptional. I would recommend this home to anyone. Thank you and congratulations to all the staff.

Reply from Michaela Constantinescu, Home Manager at Heath Lodge

Thank you for your heartfelt feedback! We'll be sure to share your kind words with our team.


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Review from Leander C (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is truly amazing the care of all the staff shown to my mother is second to none. I turn up at all sorts of times unannounced and the staff are so thoughtful and caring towards my mum. She is so happy there it has put my mind completely at rest. The cleanliness, the meals I cannot fault
the complete package is brilliant I wouldn't change anything. I have taken friends and family to visit and they have all been very impressed with the facilities, especially the staff.

Reply from Mihaela Constantinescu, Home Manager at Heath Lodge

Thank you for leaving such a lovely review, I will be sure to share your praise with the team. Kind regards


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Review from Cliff G (Son of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the further weeks mum has been in nothing your guys do is any good you lock her away but every time I down she's in bed and she's asked to go which is not fair on you keepers as there are further of them and lots to do what I see is the best house keeping and you guys are outstanding I have seen
the same problems when I have been in hospital and you all do a super job

Reply from Mihaela Constantinescu, Home Manager at Heath Lodge

Thank you for leaving a five-star review. Warm regards


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Review from Melvyn H (Respite Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after wonderfully. The staff have been out of this world, I can't thank all of them enough, management have given me a new lease of life. I would always come back as everything is great. Thank you, everybody, so much and thank you once again.

Reply from Mihaela Constantinescu, Home Manager at Heath Lodge

I am so pleased to hear about your positive experience with Heath Lodge. Thank you for the lovely words about our staff and for choosing our home. Best Wishes


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Review from Eve P (Niece of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt was in Gold Care Homes, Heath Lodge, for two weeks, during which time she was very well looked after.

Reply from Mihaela Constantinescu, Home Manager at Heath Lodge

Hello, thank you for your kind words. At Gold Care Homes, it is our mission to enhance the lives of residents in our care by bringing them joy, happiness, and fulfilment.


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Review from Vic P (Partner of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arriving at Heath Lodge to take some personal items for my partner who had earlier been transferred from hospital to the care home I was helped by two very helpful staff members.
This was due to me having difficulty to walk and carrying several bags.
I was impressed with the comfortable appearance
of my partner compared with the way she was permitted to stay at the hospital.

Reply from Mihaela Constantinescu, Home Manager at Heath Lodge

Thank you for this wonderful message. We are so pleased our team at Heath Lodge have been able to make this transition easier for you. Warmest Wishes, Home Manager


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Review from L T (Wife of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home (5 stars) to anyone to whom it may concern. About four weeks ago, my husband was transferred from hospital to a home providing palliative care. Heath Lodge was recommended to me and on visiting the accommodation, its facilities and its staff in all areas, including the kitchen,
I was pleasantly surprised at the calmness and cleanliness. Today I'm so grateful my husband is here.

Reply from Mihaela Constantinescu, Home Manager at Heath Lodge

Thank you so much for your wonderful review. We are delighted to hear that you were pleased with the calm and clean environment, as well as the quality of our facilities and staff.


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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.715 for Heath Lodge is calculated as follows: ( (484 Excellents x 5) + (117 Goods x 4) + (16 Satisfactorys x 3) + (10 Poors x 2) ) ÷ 627 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heath Lodge is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Prarthana

Prarthana Bhandari

Job Title: Care Home Manager

Joined: 2020

Prarthana is a qualified nurse and has been working in nursing homes since 2010. She became Care Home Manager for Heath Lodge in December 2020 after working for 10 years as a Deputy Care Home Manager. She recently completed a Level 5 Diploma in leadership and management and is skilled in Nursing, Clinical Research, Dementia Care, Medicine, and Leadership.


Frequently Asked Questions about Heath Lodge

What types of Care is Heath Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heath Lodge provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Heath Lodge have?

There are 67 Single Rooms.

What are the Facilities & Services at Heath Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heath Lodge to the centre of Welwyn?

1.1 mile(s) as the crow flies, distance by road may be significantly further.