Heath Lodge

Danesbury Park Road, Welwyn AL6 9SN
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9.7 118 Reviews
  • Heath Lodge, Welwyn
Sharing grounds with Autumn Vale, Heath Lodge is a period Tudor style residential care home set in stunning landscaped gardens in Welwyn. Heath Lodge offers first class care for residents. Each resident enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Contact the home for information and you’ll find a huge range of facilities on offer, including hairdressing facilities, chiropody, dental/eye care as well as a host of social activities to keep residents busy.

'It’s what’s inside that counts' is what's important about care homes, and what people love about Heath Lodge. Care workers are the heart of the business. Heath Lodge has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

The home's mission is to enhance the lives of residents in their care by bringing them joy, happiness and fulfilment, by providing the highest quality of care and services, whilst always striving for excellence.

Residents will also benefit from:

-        Sensory Garden
-        Country location
-        Modern Bedroom Furniture
-        Single or Double

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Care Provided by Heath Lodge

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mihaela Constantinescu (Home Manager)
  • Admission Criteria
    • NHS, Social services, Private
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Heath Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,500

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Heath Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restricted visiting hours
    weekend visit- allowed


  • Parking

  • Parking spaces available


Heath Lodge Reviews (118)

Total of 118, showing 21-40
9.7

Heath Lodge has a Review Score of 9.7 (9.743) out of 10, based on 50 reviews in the last 2 years. Over all time Heath Lodge has 118 reviews.

Overall Experience

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  • 30
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Date Published

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Review from C E (Daughter of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is to so well at Rose unit. He has settled lovely and is very happy. His key worker is lovely kind and very helpful. And understand my dad. Thank you all for your hard work. He has put weight on and I haven't seen him looking so well for at least 2 years.

Reply from Prarthana Bhandari, Home Manager at Heath Lodge

Thank you for sharing such wonderful feedback about your dad's journey at Rose Unit. We are delighted to hear that he has settled in well and is happy.


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Review from S W (Son of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly, approachable and kind. The care given to my Mother was first-class!

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending time to give us good feedback. I will pass the message to the wider team. Take care.


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Review from D S (Son of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum has received at Heath Lodge has been fantastic, caring, and professional. The staff are lovely to Mum, can't thank them all enough.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending time to give us good feedback. I will pass the message to the wider team. Take care.


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Review from A D (Respite Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with staff and treatment by all. The food is really good and all very clean. Get on well with staff and with most of the residents.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending your time to give us a good review. We will always aim to deliver good care to our residents. We are pleased to hear that you were happy during your stay at our service.


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Review from A P (Sister of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my brother for the first time today and found the centre to be very welcoming and staff overall friendly. My brother has had a little difficulty in settling in but I found him well, cheerful and very happy on my visit. I left him tucking into his roast chicken lunch in the dining room.

Reply from Prarthana, Home Manager at Heath Lodge

Thank you for sharing your experience of our home. It can sometimes be difficult to adjust to a new environment but our team do everything they can to make the transition as easy as possible. Delicious roast chicken lunches help of course!


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Review from R C (Respite Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I liked to stay here.

Reply from Prarthana Bhandari, Home Manager at Heath Lodge

We're delighted to hear that you enjoyed your stay with us and we look forward to welcoming you back soon!


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Review from S C (Respite Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This a very good place to be a lovely room, wonderful staff and a good atmosphere all around. I was very happy here and would recommend it to all.

Reply from Prarthana Bhandari, Home Manager at Heath Lodge

We're thrilled to hear that you had such a positive experience during your time here and we hope to have the pleasure of welcoming you back in the future. Take care, and best wishes!


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Review from Jackie W (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and always there to help and answer questions. The rooms are spacious and very clean. The living room is very homely. The equipment is brilliant. Thank you very much for looking after Mum.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Hello Jackie, thank you so much for giving us such a nice compliment. We as a team always aim for our residents' safety and comfort in our service. I will pass your feedback to the team. Take care.


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Review from Gary C (Son of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone, from the admin staff to the home manager, including the nursing team and carers, are treating Dad, and the whole family, with such kindness and love. Nothing, nothing! is too much trouble. The attention to detail with personal care is amazing. Dad couldn't be in a better place. Thank you to
all at Heath Lodge, you are all exceptional individuals. Our admiration and respect for you, as a family, is infinite.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Hello Gary, Thank you so much for spending your time to give us such a positive compliment towards our team and their hard work and dedication. We will continue to deliver the quality care to our service users.


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Review from Karen W (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived early in January 2024 from hospital very scared, frail and upset but has received amazing care here! Everyone has been so lovely towards him, the food is amazing and plentiful. He has been looked after so well, especially two staff members in particular! I can’t thank you enough for making
a very hard few weeks more bearable with your care.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending your time to give us feedback. I will pass the massage to our team and always make sure all families and residents experience love, care, happiness and feel safe in our service.


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Review from J G (Respite Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been in this home for quite a few weeks now, and all the staff are brilliant, they are very caring and helpful in looking after me.
I would recommend this home to anyone who needs to use this facility.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending time to give us a positive review. I will pass the message to our team and will always do our best to enhance the life of our residents in our care by bringing joy, happiness and fulfilment.


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Review from J B (Wife of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Care given is above and beyond. Staff are kind, polite and nothing is too much for them. Food looks good and smells delicious. The home is spotless. Cleaners do a fantastic job, couldn't fault anyone.
Staff care for family as much as client. We are very well looked after.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending time to give us such a nice review. I will pass the message to our team and will always do our best to enhance the life of our residents in our care by bringing joy, happiness and fulfilment.


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Review from Graham G (Partner of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to Heath Lodge for Christmas lunch with my partner. The lunch was lovely and as always the staff were great and made a real effort to make sure the residents and their families had a lovely day.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much Graham for taking the time to give us your feedback. I will convey your message to the team and will always do our best to keep our residents and families happy.


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Review from P F (Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers treat me and care for me very well.

Reply from Prarthana Bhandari, Home Manager at Heath Lodge

Thank you so much for your kind words. It means a lot when resident residing in the home gives us such a nice compliment about their experience.


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Review from G T (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am sorry not to be able to mention a particular member of staff who went out of her way this afternoon to help me try to help my mum.
It is so reassuring that she is cared for by such professional staff.
Thank you.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you for such a kind review of our home and the team. If you do wish to praise someone in particular, do reach out to me directly so that their efforts can be acknowledged. Best wishes.


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Review from Pauline B (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been in the care home for a few weeks. He has settled well in his surroundings. The staff are so caring; they go the "extra mile" to make his stay as homely as possible. They support him and show dignity at all times. The management staff are very supportive, always there to help
and answer any questions you may have.

Reply from Prarthana Bhandari, Home Manager at Heath Lodge

Thank you for sharing your experience of moving into our home. We are so pleased to hear that your father has settled in, and I will share your feedback with the whole team. Warm regards.


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Review from J W (Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at this home has been excellent. As I am unable to stand or walk at all, (I have Spinabifida), I have needed considerable help. The carers have had to put me on the toilet and clean me afterwards. They have helped me to maintain my dignity.
I cannot thank them enough.

Reply from Prarthana Bhandari, Home Manager at Heath Lodge

Thank you for sharing your experience. We're honoured to provide the care and assistance you need, and we're glad to hear that our team has been able to support you in maintaining your dignity. Your kind words mean a lot to us. If there's anything more we can do for you, please don't hesitate to let us know.


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Review from J D (Son of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted for only 3 weeks of respite care but our experience was most pleasing with the staff especially kind, considerate and professional, a massive thanks to all concerned! If Heath Lodge was close to our family we would have certainly considered permanent residence.

Reply from Prarthana Bhandari, Manager at Heath Lodge

I would like to express a huge thank you to you for spending your time to give us such lovely feedback. We are pleased to know that you had a pleasant experience with our staff and the service we provide.
Thank you and take care.


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Review from Irene G (Respite Resident) assisted by family/friend published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was quite happy with everything. The staff were lovely. The food was nice, enjoyed my stay.

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Review from R W (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so friendly, be it carers, cleaners, managers etc.
I can’t question the care taken of my mum, she feels so comfortable with everyone; the care for my mother is great.
Clean and tidy, they have someone always cleaning.

Reply from Prarthana Bhandari, Manager at Heath Lodge

thank you so much for taking time to do our review and give such a good review. We will continue to provide the best care to your mother and other residents.


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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Heath Lodge is calculated as follows: ( (442 Excellents x 5) + (114 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 571 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heath Lodge is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Prarthana

Prarthana Bhandari

Job Title: Care Home Manager

Joined: 2020

Prarthana is a qualified nurse and has been working in nursing homes since 2010. She became Care Home Manager for Heath Lodge in December 2020 after working for 10 years as a Deputy Care Home Manager. She recently completed a Level 5 Diploma in leadership and management and is skilled in Nursing, Clinical Research, Dementia Care, Medicine, and Leadership.