Heath Lodge

Danesbury Park Road, Welwyn AL6 9SN
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9.7 122 Reviews
  • Heath Lodge, Welwyn
Sharing grounds with Autumn Vale, Heath Lodge is a period Tudor style residential care home set in stunning landscaped gardens in Welwyn. Heath Lodge offers first class care for residents. Each resident enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Contact the home for information and you’ll find a huge range of facilities on offer, including hairdressing facilities, chiropody, dental/eye care as well as a host of social activities to keep residents busy.

'It’s what’s inside that counts' is what's important about care homes, and what people love about Heath Lodge. Care workers are the heart of the business. Heath Lodge has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

The home's mission is to enhance the lives of residents in their care by bringing them joy, happiness and fulfilment, by providing the highest quality of care and services, whilst always striving for excellence.

Residents will also benefit from:

-        Sensory Garden
-        Country location
-        Modern Bedroom Furniture
-        Single or Double

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Care Provided by Heath Lodge

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mihaela Constantinescu (Home Manager)
  • Admission Criteria
    • NHS, Social services, Private
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Heath Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £1,500
    • Self-Funded Nursing Care £1,600 – £1,600
    • Self-Funded Nursing Dementia Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Care £1,700 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,700
    • RESPITE Self-Funded Nursing Care £1,800 – £1,800
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £1,800

  • Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Heath Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restricted visiting hours
    weekend visit- allowed


  • Parking

  • Parking spaces available


Heath Lodge Reviews (122)

Total of 122, showing 41-60
9.7

Heath Lodge has a Review Score of 9.7 (9.715) out of 10, based on 55 reviews in the last 2 years. Over all time Heath Lodge has 122 reviews.

Overall Experience

  • 86
  • 31
  • 4
  • 1
  • 0

Date Published

122
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67

Review from Pauline B (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been in the care home for a few weeks. He has settled well in his surroundings. The staff are so caring; they go the "extra mile" to make his stay as homely as possible. They support him and show dignity at all times. The management staff are very supportive, always there to help
and answer any questions you may have.

Reply from Prarthana Bhandari, Home Manager at Heath Lodge

Thank you for sharing your experience of moving into our home. We are so pleased to hear that your father has settled in, and I will share your feedback with the whole team. Warm regards.


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Review from J W (Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at this home has been excellent. As I am unable to stand or walk at all, (I have Spinabifida), I have needed considerable help. The carers have had to put me on the toilet and clean me afterwards. They have helped me to maintain my dignity.
I cannot thank them enough.

Reply from Prarthana Bhandari, Home Manager at Heath Lodge

Thank you for sharing your experience. We're honoured to provide the care and assistance you need, and we're glad to hear that our team has been able to support you in maintaining your dignity. Your kind words mean a lot to us. If there's anything more we can do for you, please don't hesitate to let us know.


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Review from J D (Son of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted for only 3 weeks of respite care but our experience was most pleasing with the staff especially kind, considerate and professional, a massive thanks to all concerned! If Heath Lodge was close to our family we would have certainly considered permanent residence.

Reply from Prarthana Bhandari, Manager at Heath Lodge

I would like to express a huge thank you to you for spending your time to give us such lovely feedback. We are pleased to know that you had a pleasant experience with our staff and the service we provide.
Thank you and take care.


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Review from Irene G (Respite Resident) assisted by family/friend published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was quite happy with everything. The staff were lovely. The food was nice, enjoyed my stay.

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Review from R W (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so friendly, be it carers, cleaners, managers etc.
I can’t question the care taken of my mum, she feels so comfortable with everyone; the care for my mother is great.
Clean and tidy, they have someone always cleaning.

Reply from Prarthana Bhandari, Manager at Heath Lodge

thank you so much for taking time to do our review and give such a good review. We will continue to provide the best care to your mother and other residents.


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Review from Dipti B (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for their outstanding care and support in looking after my mum as she recovered from a total knee replacement operation. The staff could not do enough to make my mum’s 2-week stay as comfortable as possible. The care and attention she received from her medical needs to
her emotional needs was beyond what we could have asked for.
Thank you to the office ladies, carers, nurses, kitchen staff and cleaners. You are all wonderful!

Reply from Chante Woodley, Marketing Coordinator at Heath Lodge

Thank you for your kind words about Heath Lodge! We're glad to hear that our team is always available. At Gold Care Homes, we strive to make positive changes and provide excellent care. Kind regards.


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Review from M B (Daughter of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was so welcoming. If only my mother was able to understand more at the time, she would have loved the food, people, and entertainment. A very big thank you for making her last months more pleasurable.

Reply from Chante Woodley, Marketing Coordinator at Heath Lodge

We truly appreciate your kind words and the time you took to share your feedback. It's heart warming to hear that your mother felt welcomed and enjoyed the food, company, and entertainment during her time at Heath Lodge. Your appreciation means a lot to us, and we are honoured to have been a part of making her last months more pleasurable. Kind regards


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Review from P C (Private Carer of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean. Residents are well looked after. Staff very approachable, friendly and very helpful.
Good understanding of mandatory training.
Keen to learn if not sure. Residents are always offered drinks, water and encouraged to eat.
A very safe place for a relative or parent to be.
I
will definitely refer to and spread the word about how good the home is.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending time to give us positive feedback. We will continue our best to provide quality care to our residents.


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Review from Jon H (Brother of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister arrived needing hourly care which couldn't be sustained at home or in hospital.
The staff at Heath Lodge have been amazing! Very caring and professional but also friendly and smiling.
Thank you for all you've done.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for your feedback. This means a lot for us. Hope your sister is doing well at home. Keep in touch, we are always there to support.


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Review from Z W (Stepdaughter of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always polite and helpful. Office staff are very helpful.
All the carers are great.
The nurse is fantastic.
Especially we want to thank two members of care staff in particular. They are so kind and caring with my step-mother.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending time to do our review. We would continue to look after our residents and ensure their happiness and safety is maintained in our service.


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Review from Val W (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was our mum's 94th birthday on Sunday July 30th and of course English weather was not good!
Heath Lodge allowed us to use the cinema room and have a family gathering and what a wonderful time we had.
They made us all very welcome, the staff were excellent, there was a birthday banner and the chef
baked her a cake and the staff all came and sang happy birthday to her.
Thank you so much Heath Lodge for the care you give to our mum and to all your other residents.

Reply from Prarthana Bhandari, Manager at Heath Lodge

It was a pleasure for us to make it possible to celebrate your mum's birthday along with her family members despite the weather conditions. Heath Lodge is your mum's home and we believe she should be allowed to do whatever she wishes to. Our mission is to enhance the lives of our residents in our care by bringing them joy, happiness and fulfilment.
Thank you so much for giving us the time to give us feedback. I will pass the message on to our team.


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Review from B H (Wife of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you so much for looking after my husband so well. The staff went the extra mile to make my husband comfortable. They also treated the resident's family with care and respect. I highly recommend Heath Lodge to friends who are looking for a care home.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for giving your time to send us feedback of your experience during your husbands stay within our service. I will relay the message to my team. Take care.


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Review from Lyn M (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the few short days of Mum's stay, the staff were amazing, caring and compassionate. Thank you.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Hello Lyn,
thank you so much for spending your time to give us such a positive feedback. I will convey this message to our team and will always continue delivering quality care.


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Review from C A (Wife of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

They sometimes forgot to put in his teeth. They keep unplugging his mobile phone so it can't be used. It is very noisy at night so he can't sleep. He doesn't like the food. He feels the nighttime care is not reliable. One of the senior carers is very good. One of the other residents keeps coming into
his room.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you for taking the time to submit a review. We are sorry to hear you had a negative experience at Heath Lodge Care Centre, and we would like to obtain further details regarding your visit. To discuss your feedback further, please contact our care home manager at 01438 716180 at your earliest convenience. If you would like to proceed with making a formal complaint, please contact complaints@goldcarehomes.com. Thank you.


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Review from A S (Daughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for a year, she is happy and looked after. Staff are caring and helpful. If we have any issues staff are always there to help.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for giving your time to leave a positive feedback for our service. We will continue to deliver quality care for our residents.


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Review from John B (Son of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were in care together before they passed away. The staff were wonderful, very compassionate and professional. They treated them both with dignity, I cannot thank them enough.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending your time to give us such positive feedback. I will share this with the team. Your parents are dearly missed by us. Take care.


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Review from L M (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Heath Lodge for the past 6 months and has settled in amazingly, we were not sure she would accept going into a home despite there being no choice. All the staff have been so caring and patient with her and she constantly says how much she likes them and how well they
look after her.
Heath Lodge feels like home when we visit and both my sister and I have never had any doubts that we chose the right place for Mum.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending the time to give us such positive feedback. We are glad that you as family members feel that you have chosen the right place for your loved one which means a lot to us. We will continue to deliver quality care to our residents and I will be liaising with my activities coordinator to focus on residents spending more time in their rooms as well.


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Review from Diana G (Wife of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring care for over a year. My husband had the best possible last year in the circumstances. Always treated with dignity and humour. Plentiful food and drink all through the day. His personal care was first class, hair cut and brushed, nails cut, soothing balm for dry lips etc. All the family
would like to thank the staff of Heath Lodge.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you, Diana, for taking the time to give us such lovely feedback. I will share this with my team and will always try our best to deliver the best care to our residents.


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Review from Alice C (Granddaughter of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad had such beautiful care from all the staff. The carers showed such compassion for their job. He was always treated with dignity right up to the end. Even when he was unaware. They were so accommodating to me and his family. Always checking in on us offering drinks and food, plus kind words
of support through a very hard time. Even though my grandad was only there just over four weeks all the staff seemed to have bonded with him and cared for him. I can't thank the carers and nurses enough. They made a really hard time in our lives a bit easier.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much Alice for taking your time to give us feedback. We are glad to know that our carers and nurses are very caring and they delivered care to your grandad with compassion, dignity and respect which gave you and family reassurance during those hard time in your lives. We will continue to deliver good quality care to our residents. Take care.


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Review from J S (Daughter of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in this home have been amazing. Both our parents have thrived in this environment over the last 6 weeks, couldn't ask for more. They both have very different healthcare/nursing needs but the home has made sure they are together as much as possible.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending time to give us review. We are pleased to hear that you are happy with the care given to your mum and dad. We will continue to maintain our quality care in our service and ensure our residents are happy and safe.


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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 53 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.715 for Heath Lodge is calculated as follows: ( (484 Excellents x 5) + (117 Goods x 4) + (16 Satisfactorys x 3) + (10 Poors x 2) ) ÷ 627 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heath Lodge is based on 53 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 53 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Prarthana

Prarthana Bhandari

Job Title: Care Home Manager

Joined: 2020

Prarthana is a qualified nurse and has been working in nursing homes since 2010. She became Care Home Manager for Heath Lodge in December 2020 after working for 10 years as a Deputy Care Home Manager. She recently completed a Level 5 Diploma in leadership and management and is skilled in Nursing, Clinical Research, Dementia Care, Medicine, and Leadership.