Heath Lodge

Danesbury Park Road, Welwyn AL6 9SN
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9.7 118 Reviews
  • Heath Lodge, Welwyn
Sharing grounds with Autumn Vale, Heath Lodge is a period Tudor style residential care home set in stunning landscaped gardens in Welwyn. Heath Lodge offers first class care for residents. Each resident enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Contact the home for information and you’ll find a huge range of facilities on offer, including hairdressing facilities, chiropody, dental/eye care as well as a host of social activities to keep residents busy.

'It’s what’s inside that counts' is what's important about care homes, and what people love about Heath Lodge. Care workers are the heart of the business. Heath Lodge has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

The home's mission is to enhance the lives of residents in their care by bringing them joy, happiness and fulfilment, by providing the highest quality of care and services, whilst always striving for excellence.

Residents will also benefit from:

-        Sensory Garden
-        Country location
-        Modern Bedroom Furniture
-        Single or Double

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Care Provided by Heath Lodge

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mihaela Constantinescu (Home Manager)
  • Admission Criteria
    • NHS, Social services, Private
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Heath Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,500

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Heath Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restricted visiting hours
    weekend visit- allowed


  • Parking

  • Parking spaces available


Heath Lodge Reviews (118)

Total of 118, showing 61-80
9.7

Heath Lodge has a Review Score of 9.7 (9.743) out of 10, based on 50 reviews in the last 2 years. Over all time Heath Lodge has 118 reviews.

Overall Experience

  • 84
  • 30
  • 4
  • 0
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Date Published

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Review from Carole U (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff showed my father nothing but kindness. The care is consistently wonderful, making sure he was comfortable. He was only at Heath Lodge for three months but it felt like home and the staff were like his extended family. We are sad he is leaving but he needed to be closer to us for visiting.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for spending time to review our service. I am glad that you felt safe leaving your dad in our hands which means a lot for us. We hope he is doing well in another service. Please give our regards to him.


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Review from Marlene B (Partner of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

THe management was very welcoming and all the staff caring and kind.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you very much for taking the time to review Heath Lodge, the staff will be very happy to know that you have recognised their efforts to deliver the very best care possible. We will look into how we can improve 1:1 activities with residents who have complex needs and will always eager to get feedback and move forward to improve the service. Please do visit us. Your partner will always be in our memory. Take care and stay safe.


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Review from Christine H (Daughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very welcoming, the staff and management were very kind and caring. My dad was treated with respect and dignity. He enjoy the food and was very comfortable in his spacious room. The management were very vigilant in keeping residents safe during this Covid pandemic.

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Review from Jan B (Daughter of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was a resident at Heath Lodge for a very short time. However, from the first day she arrived, it was clear the staff were welcoming, having been met and warmly greeted at the entrance. The grounds are lovely and the rooms are of a good size, clean, bright and as with Mums room, double aspect.
The manager and her team kept us up to date with Mum’s situation and were polite and caring whether this was on the phone or in person. Our Mum had a difficult year and been in two previous care homes, as a family we wished we had known about Heath Lodge before as I am sure she would have settled here long term and been happy had she not been so frail and passed away.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you very much for taking the time to leave us such a positive review. It is good to know that you rested assured with the care delivered to your mother at Heath Lodge. Thank you so much for recommending us to others. Stay safe and take care.


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Review from Michelle M (Granddaughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone here is very kind, helpful and responsive to requests. There are so many activities for residents to do and the food quality is good. My grandad's room is clean, spacious and he feels safe here.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you very much for taking the time to leave us such a positive review. It's great to hear that your granddad is enjoying himself, with the wonderful care and numerous activities of our team. Activities are a great form of stimulation, so it's wonderful to hear that your granddad has found his enjoyment again and he feels safe in our service. Stay safe.


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Review from Julia K (Daughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a couple of respite stays last year and since May now lives permanently in the home. We have found the staff to be very kind and caring. Mum is now bed-bound and can't take part in any of the activities but they continue to help to engage her. Her room is always clean and well-kept. We are very
happy with the home, service and care she receives. Thank you.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you very much for taking the time to leave us such a positive review. It's great to hear that your mother is looked after with the wonderful care of our team and she gets engaged continuously in her bedroom. Stay safe.


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Review from H J (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted to Heath Lodge after contracting Covid in hospital. He was bedridden and weak. However, since then he has improved considerably thanks to the dedication and commitment of the staff. He is now able to walk with assistance, feed himself and join in activities - we are delighted to see
such an improvement. The staff are all very friendly and helpful on our visits.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you very much for taking the time to review Heath Lodge, the staff will be very happy to know that you have recognised their efforts to deliver the very best care possible. It is very good to hear that your dad has improved and he is able to socialise with other residents in the communal areas and participate in group activities which matters a lot for us. We were aware that the room Dad had was a bit smaller but now we have moved him into a bigger room with 2 big windows and an ensuite facility. Take care and stay safe.


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Review from Patricia D (Respite Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff and management extremely helpful and polite. No matter what time you call them they always have a smile on their face. Although I am only here for respite I was treated with dignity. My stay here has been very good and I would recommend this place to anyone who asked. I have
found the food excellent, plenty of it and I am very fussy about my meals, but I have not found any fault at all.

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Review from Ian W (Grandson of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home.
My nan loves it here.
Carers are all really friendly and helpful.
The care home is managed really well which makes visits easy and they give great care to residents.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you for leaving such a positive review. We are extremely pleased to know that your nan is enjoying her stay here at Heath Lodge. To combat Covid-19, we strive to continuously focus on improving the mental wellbeing of all our residents. This is done through the introduction of new dynamic leisure activities that are engaging. Our hardworking staff at Heath Lodge strives to ensure all residents are extremely comfortable during their stay. Thank you, and stay safe.


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Review from T S (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always friendly, caring and understanding.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you very much for leaving positive feedback about our service. The team will be very pleased to hear your feedback. Take care and stay safe.


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Review from Anita H (Granddaughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nan has moved into Heath Lodge, as a family, we have seen a positive change. My nan is more chatty; she is no longer lonely or frightened. The care staff are very caring and kind. Nan is very much enjoying living at Heath Lodge, and it helps to know she is being very well looked after.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you very much for taking time to review Heath Lodge, the staff will be over the moon to know that you have recognized their efforts to deliver the very best care possible. It is very good to hear that your Nan feels safe and secure in our service which matters a lot for us. Take care and stay safe.


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Review from Sarah H (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Heath Lodge has been very good. They have kept me informed about Mum at all times and have really cared for her very well. Mum is obviously happy and has a connection with the carers; this is so important to me.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you for leaving such a positive review. We are extremely glad to hear that you are happy and your Nan is happy with our team here in Heath Lodge. Our hardworking staff always strive to ensure all residents are safe and well cared for. Thank you and stay safe.


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Review from Kevin L (Son of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No issues or concerns.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you so much for taking time to leave a review. It is great to hear that you do not have any issue and concern with the service at heath lodge. The team will do their best to improve some areas as required. Thank you and stay safe.


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Review from Nicola D (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to isolate at Heath Lodge with Covid 19 after a short stay in hospital and a terminal cancer diagnosis. We were accommodated with window visits and phone calls and were given every opportunity to communicate with staff. Mum always appeared to be comfortable and relaxed in her surroundings.
The staff were caring and seemed to be fond of her which made me feel very confident in the care she was receiving. I’ve spent the last 9 years caring for her myself at home, so it was a difficult situation for us but I felt very reassured. The care staff that we met were friendly, kind and informative.

Reply from Prarthana Bhandari, Manager at Heath Lodge

Thank you for leaving such a positive review. We are extremely pleased to know that you were reassured with the quality of care provided to your mother within our Covid Service. Thank you for recognising staffs hard work. We do appreciate your positive feedback. Stay safe.


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Review from Linda S (Daughter of Resident) published on 23 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who is 94 is now so happy and very jolly. During COVID in March, she has been isolated on her own and her mentality had gone downhill dramatically not interacting nor having any conversations her dementia worsened. Now! what a difference she is laughing, singing, she is so happy staying here
and takes great delight telling the family members how much she enjoys living here. Highly recommended, excellent facilities, friendly caring staff. I wish my mother lived here in March rather than recently of 2 months.

Reply from Jemar Legister, Marketing Associate at Heath Lodge

Thank you for leaving such a positive review. We are extremely pleased to know that your mother is enjoying her stay here at Heath Lodge. To combat Covid-19, we strive to continuously focus on improving the mental wellbeing of all our residents. This is done through the introduction of new dynamic leisure activities that are engaging. Our hardworking staff at Heath Lodge strives to ensure all residents are extremely comfortable during their stay. Thank you, and stay safe.


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Review from Sandra H (Daughter-in-law of Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, but on arrival you are always greeted with a smile and hello while my mother-in-law was there she was treated extremely well. She was a very strong-willed, stubborn lady but they dealt with her letting her try and do things beyond her capabilities. All staff are friendly, caring, hardworking
and cheerful in what is a very hard environment to be in, most of the residents are challenging to say the least (I have seen many times) but their patience is faultless. Thank you to all the staff I will miss them.

Reply from Jemar Legister, Marketing Associate at Heath Lodge

Thank you for leaving such a position review. We are thrilled to know that you’re pleased with the quality of care that is provided at Heath Lodge Care Home. Our hardworking staff at Heath Lodge always strive to ensure all residents are safe and well cared for. Thank you and stay safe.


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Review from F W (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been having respite care and love whilst we did work on her house. She was welcomed and made to feel secure and safe. The cheerful and helpful staff met all her needs with care and compassion. I am very grateful to everyone at the home.

Reply from Alison Foreman, Director of Sales and Marketing at Heath Lodge

Thank you for your review. Your comments about feeling 'safe and secure' are the most important to us, at this time. Also, thank you for recognising the staff team, everyone works so hard to be welcoming and compassionate to each individual circumstance. We do appreciate your positive feedback.


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Review from V P (Sister of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all round.

Reply from Alison Foreman, Director of Sales and Marketing at Heath Lodge

We very much appreciate your 5* review. Thank you for taking the trouble of sharing your feedback regarding the care and services of our home. Kind regards.


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Review from D T (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Heath Lodge for five years now and I couldn't have chosen a better home. My mum has been so well looked after, always fed, watered, clean and gets great support from all staff.

Reply from Alison Foreman, Director of Sales and Marketing at Heath Lodge

Thank you for your review. So good to hear you say 'I couldn't have chosen a better home'. That comment will do much to give peace of mind to others who are searching for care for a loved one. Kind regards


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Review from G A (Son of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff.
Good entertainment.

Reply from Alison Foreman, Director of Sales and Marketing at Heath Lodge

Thank you for your review, the team will be very pleased to hear your feedback! Kind regards


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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Heath Lodge is calculated as follows: ( (442 Excellents x 5) + (114 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 571 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heath Lodge is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Prarthana

Prarthana Bhandari

Job Title: Care Home Manager

Joined: 2020

Prarthana is a qualified nurse and has been working in nursing homes since 2010. She became Care Home Manager for Heath Lodge in December 2020 after working for 10 years as a Deputy Care Home Manager. She recently completed a Level 5 Diploma in leadership and management and is skilled in Nursing, Clinical Research, Dementia Care, Medicine, and Leadership.