Heath Lodge

Danesbury Park Road, Welwyn AL6 9SN
Submit a Review
9.7 118 Reviews
  • Heath Lodge, Welwyn
Sharing grounds with Autumn Vale, Heath Lodge is a period Tudor style residential care home set in stunning landscaped gardens in Welwyn. Heath Lodge offers first class care for residents. Each resident enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Contact the home for information and you’ll find a huge range of facilities on offer, including hairdressing facilities, chiropody, dental/eye care as well as a host of social activities to keep residents busy.

'It’s what’s inside that counts' is what's important about care homes, and what people love about Heath Lodge. Care workers are the heart of the business. Heath Lodge has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

The home's mission is to enhance the lives of residents in their care by bringing them joy, happiness and fulfilment, by providing the highest quality of care and services, whilst always striving for excellence.

Residents will also benefit from:

-        Sensory Garden
-        Country location
-        Modern Bedroom Furniture
-        Single or Double

Show Heath Lodge on the Map

Care Provided by Heath Lodge

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mihaela Constantinescu (Home Manager)
  • Admission Criteria
    • NHS, Social services, Private
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Heath Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,500

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Heath Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restricted visiting hours
    weekend visit- allowed


  • Parking

  • Parking spaces available


Heath Lodge Reviews (118)

Total of 118, showing 81-100
9.7

Heath Lodge has a Review Score of 9.7 (9.743) out of 10, based on 50 reviews in the last 2 years. Over all time Heath Lodge has 118 reviews.

Overall Experience

  • 84
  • 30
  • 4
  • 0
  • 0

Date Published

118
13
29
50
68

Review from L G (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy here, and she is well cared for. All the staff are extremely helpful and caring. Her care is first class, and it has given me peace of mind for her security and wellbeing. Thank you.

Reply from Alison Foreman, Director of Sales and Marketing at Heath Lodge

Thank you very much for taking the time to review Heath Lodge, the staff will be 'over the moon' to know that you have recognised their determined efforts to deliver the very best care possible. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G V (Son of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been here for about five years, and throughout that time, I have been impressed by the level of care she has received. I have generally been pleased with the quality of the staff, most of them have been well suited to the jobs that they do. Thank you so much for your love and support of my mum.

Reply from Sym Jaj, Senior Marketing Executive at Heath Lodge

Hi Gary, what a lovely review. Thank you for taking the time to send us your positive feedback. We're really pleased that you are impressed by the quality of care your mother has been receiving. We're very proud of our front-line teams, and Heath Lodge continues to surpass expectations.
Wishing you good health.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M L (Son of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I reported a TV fault in my father's room and provided feedback on why he might be suffering from constipation (not drinking enough water or eating sufficient roughage/vegetables). A staff member scribbled down a message on a desk calendar - not very professional. Staff always seemed rushed, especially
management. The doctor and other non-British care staff fully understand the cultural heritage of residents and are able to support them in this regard.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Thank you for your review, we're sorry your experience at our care home was negative. We have informed the Care Home Manager who will be in contact with you regarding your review - best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L A (Daughter of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has a very caring attitude and is always clean and well kept. The staff are helpful and always try to fulfil my father's needs. There are several activities which my father has enjoyed participating in; such as the craft sessions and the sing-a-longs. The food is always hot and tasty, and
we have been welcomed to eat with him on many occasions. Overall, very pleased with his care here.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

That's really good to hear, thank you for your very kind review. It's great that your father enjoys the activities the home offers and the food - if you have any recommendations - we would love to know! Best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Son of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum spent 4 weeks as a respite. The home helped to get her back to herself. The staff are excellent and very kind and helpful.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Thank you for your very kind comment - we appreciate your feedback - many thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Son of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect A1 place.
Love the staff and management team.
Thank you.
I wouldn't mind moving in myself when I retire.
Staff are caring.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Fabulous, thank you incredibly for your kind words addressing our team!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine H (Wife of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and efficient treatment received.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Thank you very much for your very kind feedback. It is much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donna W (Friend of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a resident for the last few months, I have been welcomed by all staff. They are very hospitable and very caring to the residents. Such a lovely bunch - I would love to visit each week, I have loved my Fridays, keep up the great work you do.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Lovely comment, thank you!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard A (Friend of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was most impressed by the welcome I received when I visited Heath Lodge this morning. The two ladies at reception had in-depth knowledge of my friend's condition and how she had settled in after her arrival a week ago. My friend has settled in to her new home and I can see the friendliness and courtesy
of the staff I met will flow into the care given to residents.

Reply from Melissa Lawerence, Marketing Coordinator at Heath Lodge

Most wonderful review, thank you for your very kind feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter E (Son of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is happy with his accommodation and the quality of food he is enjoying. We are happy with the standard of care he receives. We have found the staff to be caring and we are kept informed of any and every change of his needs, moods and circumstances.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Wonderful, thank you for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith E (Son of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a nasty fall and was referred from A&E for some respite care to help him get back on his feet again. From the moment a place was found for him at Heath House the management and all their staff were absolutely wonderful. My father spent 3 weeks at Heath Lodge to get this mobility back and
in that time he received excellent care and help with every need. All the staff, from management, nurses, carers and carers who served meals were all fantastic and friendly all the time. Thank you!

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Wonderful feedback. Thank you for your thorough, detailed review and all of your kind words!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen R (Wife of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the care given to my husband, who left comfortable and happy with the staff and surroundings. My thanks to all concerned for looking after him and welcoming in visiting family.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Great review, many thanks!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy C (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked through the doors, I was welcomed by the reception. I found everyone working here caring, helpful and efficient. Very impressed with the standard of care.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Great, thank you very much for your feedback!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I H (Son of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad spent a couple of months at Heath Lodge and I can honestly say the care they received was beyond my expectations. Heath Lodge is a clean, bright place to be. Residents benefit from personalised rooms, an extensive activity programme including visiting musical acts and a choice of high
quality fresh cooked meals. The standard of carers are lead by the home management team and filters through to all levels of staff.
We visited regularly during their stay and always felt welcome and never saw care levels fall.
I would recommend Heath Lodge to anyone who wants their loved ones to be safe and cared for when they can no longer manage this for themselves.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Wonderful! Thank you for your heartwarming review. Staff at Heath Lodge truly appreciate your kind words - Best Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gail E (Daughter of Resident) published on 22 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my gratitude enough, this is a care home that truly lives up to the name. Management, nurses, all support staff, in fact, everyone I came into contact with was prepared to go the extra mile. The team on the Primrose unit, in particular, deserve medals for their unwavering care and
good humour, always smiling and ready to chat. I saw them acting with kindness and respect with all their patients including some very confusing long term cases. My father was in the Primrose unit for three weeks of respite care after a fall. He arrived in a wheelchair but I’m happy and amazed to report that he left on his own two feet to continue his recovery at home... not many 91-year-olds get to do that. My humble thanks to everyone at Heath Lodge.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Thank you for your very positive feedback about Heath Lodge. The staff will be truly pleased to know that they are doing a fantastic job of looking after your Father - Wishing you the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have dealt with my father on his good days and bad days and I'm very grateful for their support - not only for my father but my mother.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Lovely review, thank you for sharing!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C J (Son of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came in to see Dad today and immediately noticed a difference. The decoration was always clean and tidy but there are now some nice homely touches. Ornaments on the wall, vases, wallpaper, etc. Not tacky but tastefully done! Residents are always given great care, now it's like walking around dad's
home. Which of course it is! A year in and dad is as happy as ever. Well done Heath Lodge.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

We're thrilled to hear such great feedback - thank you for your compliments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Son of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Heath Lodge early December 2018 as she now needs 24-hour care. I am pleased to report that the management and staff have made a great deal of effort in caring for her and helping her settle into her new home.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Thank you for your kind review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M G (Daughter-in-law of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew the care home was taking good care of my relative when she told me she was very happy in the home. Even though she had dementia she was aware enough to know the staff were loving and kind. She had her 100th birthday at the home and it was lovely - telegrams, balloons, lovely cake and an entertainer
who held her hand and sang to her. She loved it. Thank you Heath Lodge staff for all your love and kindness towards my loved one.

Reply from Dalbir Jangra, Head of Marketing and Communications at Heath Lodge

Thank you for your kind review.


Best


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Veena D (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Heath Lodge care home was one of very good. Very helpful and friendly staff. My dad was very happy with all the care given to him. The atmosphere here was so warm and caring. Thank you to all at Heath Lodge for their high standards.

Reply from Dalbir Jangra, Head of Marketing and Communications at Heath Lodge

Hi Veena,


Thank you for your kind review.


Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Heath Lodge is calculated as follows: ( (442 Excellents x 5) + (114 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 571 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heath Lodge is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Prarthana

Prarthana Bhandari

Job Title: Care Home Manager

Joined: 2020

Prarthana is a qualified nurse and has been working in nursing homes since 2010. She became Care Home Manager for Heath Lodge in December 2020 after working for 10 years as a Deputy Care Home Manager. She recently completed a Level 5 Diploma in leadership and management and is skilled in Nursing, Clinical Research, Dementia Care, Medicine, and Leadership.