Heath Lodge

Danesbury Park Road, Welwyn AL6 9SN
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9.7 118 Reviews
  • Heath Lodge, Welwyn
Sharing grounds with Autumn Vale, Heath Lodge is a period Tudor style residential care home set in stunning landscaped gardens in Welwyn. Heath Lodge offers first class care for residents. Each resident enjoys unique, personalised care, built around them and designed to make their stay at the home as enjoyable and fulfilling as possible.

Contact the home for information and you’ll find a huge range of facilities on offer, including hairdressing facilities, chiropody, dental/eye care as well as a host of social activities to keep residents busy.

'It’s what’s inside that counts' is what's important about care homes, and what people love about Heath Lodge. Care workers are the heart of the business. Heath Lodge has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

The home's mission is to enhance the lives of residents in their care by bringing them joy, happiness and fulfilment, by providing the highest quality of care and services, whilst always striving for excellence.

Residents will also benefit from:

-        Sensory Garden
-        Country location
-        Modern Bedroom Furniture
-        Single or Double

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Care Provided by Heath Lodge

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mihaela Constantinescu (Home Manager)
  • Admission Criteria
    • NHS, Social services, Private
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Heath Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Care £1,500 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,500 – £1,500

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Heath Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restricted visiting hours
    weekend visit- allowed


  • Parking

  • Parking spaces available


Heath Lodge Reviews (118)

Total of 118, showing 101-118
9.7

Heath Lodge has a Review Score of 9.7 (9.743) out of 10, based on 50 reviews in the last 2 years. Over all time Heath Lodge has 118 reviews.

Overall Experience

  • 84
  • 30
  • 4
  • 0
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Date Published

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Review from D N (Sister-in-law of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law has been in Heath Lodge for 3 years. She loved the home and all the carers, last week she died and all the staff went above and beyond to help make my life easier. You are very lucky to have such caring wonderful people working for you.

Reply from Dalbir Jangra, Head of Marketing and Communications at Heath Lodge

Hi Doreen,


Your sister in law is sadly missed - thank you for leaving a positive review.


Thanks.


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Review from Gareth E (Brother of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care given to be excellent. The staff take time to communicate effectively and are welcoming to relatives and thoughtful with residents.
I would not hesitate to recommend this facility to friends and family.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Wonderful comment! We appreciate your feedback and kind words- Best regards.


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Review from Kenneth B (Son of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, I am happy with the care given, however, because of my mother's condition she is unable to make use of any activities and is alone in her room all day.
She also often has a long wait to be hoisted on to the toilet due to the lack of available/free staff, the hoist often resulting in torn
clothing as well as discomfort. Her main complaint, however, is the choice and quality of the food.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Hello Kenneth, I would first like to mention that we really appreciate your honest feedback. We have raised your concerns to our regional and quality managers who will look into your concerns in further depth. We have started looking into activities that your mother can participate in either on her own or with other residents, depending on the circumstance. All residents have key workers which is to enable positive regular relationship building. We have regular resident feedback sessions, our last session took place in March 2018. In these sessions, we discuss what more we can do for our residents, then begin to implement the ideas into reality. We would like you to attend our upcoming feedback session which will be Thursday 22nd November 2018. Your involvement can shape and create a positive experience for your mother. We would like to hear your ideas. We value your opinion and look forward to seeing you there.


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Review from Rowland E E (Friend of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend is very happy here and the staff have been excellent in helping him feel at home. The staff are very caring and nothing stops them in giving sensitive care.


We appreciate that the home has helped our friend settle down and not be worried with the day to day challenges of caring for himself.


Big

thanks to all the staff.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Fantastic review, thank you for your kind comments, we appreciate the feedback. Kind regards.


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Review from Barbara E (Friend of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found the staff helpful, pleasant and kind. Our friend has settled in well and is quite secure here. He loves the food, the company etc.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Hello Barbara, we are very pleased with your response. Thank you for taking the time to review us. We really appreciate your feedback, kind regards.


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Review from James S (Son-in-law of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff nothing too much trouble. Mother-in-law thinks the staff are great.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

We are thankful for your review and your kind comments - Many thanks.


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Review from Gillian R (Daughter-in-law of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law has now been in Heath Lodge for the last 4 months. I find the management and staff very helpful and friendly, nothing seems to be a problem for them. My father-in-law is always clean shaven, clean clothed and most importantly to us is that he is happy. I would definitely recommend Heath
Lodge.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Great feedback! We are grateful for your kind review, thank you.


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Review from E H (Granddaughter of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I go to see my grandpa he is always well looked after and all carers are looking after him and getting him food and drink. They are always making him look presentable. Staff are very friendly and I think they do a tremendous job.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Fabulous feedback, thank you for your kind words - it is appreciated.


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Review from Dennis D (Son of Resident) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father has only been attending for short while at the moment. From Day 1 have been impressed at the professional, compassionate staff and management of the care they give to all the residents. Nothing is a problem and feel at ease that my father's ongoing needs are being attended to. 5 Star.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Fantastic review! We love hearing back from you, your opinions and suggestions. Thank you for rating us as excellent, all staff and management will be very happy to know they are doing a superb job looking after your relative. - Kind regards.


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Review from Charlie U (Grandson of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit not only was my grandmother made to feel welcome and at home but the family was as well. The way the staff have looked after her through this emotional time has been faultless. I cannot thank them enough.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Thank you, Charlie, for a wonderful review, we really appreciate your feedback, and the staff would be very proud that they made a big impact on you and your relative - many thanks.


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Review from John T (Son of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems to be very content and well looked after and I find all the staff very friendly and helpful at all times.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Thank you for your great feedback. We really value it - many thanks.


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Review from T C (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is lovely. My dad has been here a long time and I have always loved the home and the staff.
The staff look after my dad really well. I would recommend this home.

Reply from Melissa Lawerence, Marketing Coordintaor at Heath Lodge

Thank you Tonya for your kind words about our care home. We really appreciate your feedback- Many thanks.


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Review from Joy J (Daughter of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean. The staff are friendly and very good at their job.
They do their best to make it a nice place for the residents to stay.
The staff are always there to update me on how my mother is.
They look as though they care very much about the happiness of the residents.

Reply from Dalbir Jangra, Head of Marketing and Communications at Heath Lodge

Thank you for your kind words. Happy to hear your thoughts on any improvements you can recommend. Best.


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Review from Wendy (Daughter of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a permanent resident at Heath Lodge and I’ve never seen him smile so often.
The staff are wonderful from management right down to care staff. His medical care is all taken care of which takes away the stress and worry. I’ve never seen him without a drink or biscuit/cake, they are so caring.


I

would highly recommend Heath Lodge and would like to reiterate the staff are fantastic, it really is like one big family.

Reply from Dalbir Jangra, Head of Marketing and Communications at Heath Lodge

Dear Wendy,


Thank you for your kind words. Your father is a pleasure to look after.


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Review from Dawn G (Daughter-in-law of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The general turn over of staff is a worry but have never found cause to be concerned with the care given to residents. Home is very much cleaner than it has been in the past and smells a lot fresher. Would like to see key workers assigned to residents so you have a direct contact when calling for
updates. Rooms need to be re-decorated and made more personalised. Tighter control of residents laundry needs to be addressed. Overall never had any concerns about the care given to my mother-in-law.

Reply from Dalbir Jangra, Head of Marketing and Communications at Heath Lodge

Hi Dawn,


Thank you for your review. Even though great effort has gone into improving Health Lodge, there are still areas we feel that require improvement. Your comments have been passed to senior management to discuss further.


Dalbir.


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Review from Antony G (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit the home I am impressed by the care and genuine affection given by the staff to my mother. She also appears to receive excellent medical care when needed. I have the impression my mother is happy here.

Reply from Dalbir Jangra, Head of Marketing and Communications at Heath Lodge

Hi Antony,
Thank you for your kind words. Happy to discuss any areas of improvement you feel are needed.
Best wishes
Dalbir.


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Review from Wendy (Daughter-in-law of Resident) published on 12 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father-in-law was dying, and we needed to move him into a local care home. During our visit to look at Heath Lodge, we specifically asked how much we would be charged in the event of death within a week of admission. We were verbally told by a manager that the total charge would be 7 days’ fees.
We moved my father-in-law to Heath Lodge; he passed away after 4 days.
We assumed Gold Care Homes would charge us 7 days’ fees - however, they actually charged us for 18 days (4 days residents’ fees PLUS a 14-day charge in the event of death).
Our mistake: signing their contract upon admission whilst assuming that head office would honour the verbal contract of 7 days’ fees agreed by their company representatives at the ‘sales’ end of their process.
Heath Lodge staff were caring and professional, but I cannot give Gold Care Homes a good review because their head office overrode their manager's promise to us.

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Review from Lynne H (Niece of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my aunt on April 15th. In all the years she has been a resident I have never seen her so happy and she communicated with me. It was an absolute delight. The team who look after her were amazing - so polite and understanding. I cannot praise you all enough. Thank you. Heath Lodge, I applaud
you in bringing this home up to scratch.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Heath Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Heath Lodge is calculated as follows: ( (442 Excellents x 5) + (114 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 571 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heath Lodge is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Prarthana

Prarthana Bhandari

Job Title: Care Home Manager

Joined: 2020

Prarthana is a qualified nurse and has been working in nursing homes since 2010. She became Care Home Manager for Heath Lodge in December 2020 after working for 10 years as a Deputy Care Home Manager. She recently completed a Level 5 Diploma in leadership and management and is skilled in Nursing, Clinical Research, Dementia Care, Medicine, and Leadership.